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Woolworths Travel Insurance

Woolworths Travel Insurance Questions & Answers

Comprehensive, Basic, Saver, Annual Multi-Trip
3.9 from 214 reviews

42 questions from our users

Anthony

Anthonyasked

I am travelling to Europe this year, countries included are Italy, Switzerland, Germany, Spain and Portugal. And Singapore. During this 3 week vacation I am on cruise for 8 nights and are wanting to know if this insurance covers cruises as well

No answers

Angela

Angelaasked

We have paid for premium economy ticked from Sydney to London if something happens out of our control and our holiday is cancelled would Woolworths travel insurance cover the premium economy air fares in their insurance

No answers

Steve M

Steve Masked

How do I get in contact with emergency assistance if I am overseas?

3 answers
JimD
JimD

Steve within your insurance policy there is a 24 hour emergency number that you should enter into your mobile phone. If an accident occurs then use that number and you will be assisted from that point. I know we were greatly assisted and from the point of contact the stress levels really subsided.

Fired Up
Fired Up

Via the phone number listed in the website

Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance

Hello there Steve M, Thank you so much for your question, So if you are in need of emergency claims assistance then you can contact our team here: +61288837079, however, if you are requiring emergency policy assistance then you are able to contact our team here +61282795635. If there is anything else we can assist you with please feel free to call us on the above number or feel free to Live Chat with us through our website.


coco

cocoasked

Hello
im a Woolworth employee am i able to get a discount ??

3 answers
coco
coco

would know what numbnuts ?

Fired Up
Fired Up

Logically contact your personnel department. Alternatively get a co-worker to ring and ask.

Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance

Hello there Coco, Thank you so much for your question, Soin regards to staff discounts or any promotions, in general, you are able to see these on our website under the promotions tab. If you are looking for any discounts that are specifically applicable to yourself you will need to either call us on 1300 10 1234 or Live Chat with us through our website. If there is anything else we can assist you with please feel free to contact us as above and have a great remainder of your week.


Rob L

Rob Lasked

I am thinking of taking out a Woolworths travel insurance policy for an upcoming trip to Thailand.

I will be departing on 20 November 2019 at which time I will be 79yrs and 11months old.
Can I take out a policy ? (Refer PDS page 11 "...Cover not available for travelers more than 79 years old (at the time of Policy purchase)......" )
Thank you,

2 answers
MG99
MG99

You should be okay because you will not have turned 80. Even at 79 & 11 months you are still in your 79th year. I found there price reasonable although when I made a claim for purse stolen they were slow and it took 3 emails which they claimed 2 weren't received even though they were all to the same address. But overall it was okay.

Woolworths Travel Insurance
Ross P.Woolworths Travel Insurance

Hi Florence,

Thank you for taking the time to contact us regarding your Travel Insurance Policy.

Yes we do cover Cruise's. Our travel insurance policies automatically provide cover for cruises, However, it is important that you specify the right destination when you purchase the policy.

If you are visiting only Australian ports during Your cruise then at the time you purchase your policy you must
specify Australian Cruise as your destination.

I hope you have a lovely trip tomorrow! Thank you for choosing Woolworth's Insurance!


Upa U.

Upa U.asked

Can i get annual cover for multiple trips (3) and we are 77 and 73

2 answers
MG99
MG99

I don't believe there was an option for multiple trips. I took out the comprehensive insurance and it was reasonably priced compared to some others I looked at. I was robbed by pickpockets and on my return I made a claim. I lost my purse and cash and whilst the claim process was easy and done online, communication was not quite so easy. After hearing nothing about my claim I send 2 emails. I received no answers to two emails sent a week apart, but eventually received an answer to my third advising they had not received the previous two. But if they received my third I cannot see why they did not received the previous two. My claim was paid for the lost money and purse. But the lost cash limit was $250 which is not much when you consider the value of the Australian $. I had about 320 pounds and 130 Euros stolen which is close to $900 and a colorado purse which cost $70 stolen, and only received a claim amount of $200.54 I suggest you look at some others who have multiple trips and compare what you pay to what you may. My sister used NRMA and was happy with them. Of course when over 70 you pay more

Woolworths Travel Insurance
Ross P.Woolworths Travel Insurance

Hi Upa,

Thank you for taking the time to enquire about our Travel Insurance Product.

Regarding your question regarding cover and multiple trips it is certainly something we could explore via the multi-trip policy however there are age restrictions applicable.

In order to purchase a Multi-Trip Insurance Policy we do require our customers to be below the age of 75. However this does not mean we cannot cover you for single destination policies!

If you would like to learn more please check our Product Disclosure Statement at:https://insurance.woolworths.com.au/content/dam/Woolworths/Insurance/Travel/UsefulDocumentsTravel/

or simply give us a call on 1300 10 1234

Regards,

Ross


Florence

Florenceasked

Annual Multi-Trip Travel Insurance

Just to confirm that my comprehensive annual multitravel insurance Covers cruise tours. Thank you.

1 answer
Woolworths Travel Insurance
Ross P.Woolworths Travel Insurance

Hi Florence,

Thank you for requesting some information regarding your Woolworth's Travel Policy.

We certainly do cover Cruise's in our Travel Insurance Policies.

However, it is important that you specify the right destination when you purchase the policy.

If you are visiting only Australian ports during your cruise, then at the time you purchase Your policy you must
specify Australian Cruise as your destination.

I hope you have a great trip and enjoy your cruise!

Regards,

Ross


Becky C

Becky Casked

I'm off for 2 years to Canada on a working visa. I'm required to present two year's worth of travel insurance at the border upon first arriving - I've bought one year with Woolworths, and want to buy a policy from November 2020 to November 2021. Is it possible to do this? The online quote system only allows for the next year.

Thanks

3 answers
D Best
D Best

Hi l found them very helpful l rang and asked a question on a new policy to make sure before doing it on line. I shopped around there rates are good.D

RRR
RRR

most travel insurances are not for working situations (read all PDS carefully) .. perhaps buy your insurance from a Canadian insurer.

Woolworths Travel Insurance
Zoe H.Woolworths Travel Insurance

Dear Becky C,

Thank you for the above question. We would like to ask that you call our office on 1300 10 1234 to speak with our travel department, we would like to get a better understanding of the policy you have purchased to ensure you meet the criteria and that you will be fully covered. You can also ask us general questions over webchat in regards to your coverage, you can access webchat through our website, https://insurance.woolworths.com.au/


Michael S

Michael Sasked

Have sat on phone for 45 mins till my battery ran flat! Am trying to extend a Feb 2020 policy. Please contact me. Policy 1906325690451. michealsealey@bigpond.com

1 answer
Woolworths Travel Insurance
Zoe H.Woolworths Travel Insurance

Dear Michael,
We have a sent you a private message to request further information so we can arrange a team member to call you back if you still require assistance.


Michael

Michaelasked

Do you have a 24 hour number to ring if we need assistance and is it free.

2 answers
Paul S
Paul S

Yes, is this a private message to send No

Woolworths Travel Insurance
Mohammed B.Woolworths Travel Insurance

Dear Michael, Thank you for contacting Woolworths travel insurance Our General Claims Enquiries number is 1300 10 1234 (9am to 5pm AEST Monday to Friday. In regards to Emergency Claims the number is +61 2 8883 7079 (reverse charges Outside Australia). And yes the service is completely free of charge


Khanh T.

Khanh T.asked

For Annual Multi trip cover, does it include travel on a cruise and whether there is any additional cost ?
Is there an option for annual multi trip cover for 45 days per journey?

1 answer
Woolworths Travel Insurance
Mohammed B.Woolworths Travel Insurance

Dear Khanh T, Under Annual Multi-Trip Policy the maximum period
for anyone's Journey is 30 days. You can make as many
Journeys as You wish during the Period of Insurance
but You must not be away from Australia for more
then 30 days during any one Journey. All of our policies cover cruises.


romas

romasasked

Would like a woolworths rep. To answer my questions please:

In woolworths general exclusions section pg.30 no.14 mass media/govt warning - I asked woolworths if I listened to such a warning and cancelled my trip (did not go) would I be reimbursed for the full cost of over $15,000 (my son and me). They refused to give me an any advice saying that I have to make up my own mind about these things. Can you please give me some helpful advice about this and no.15

No.18 search & rescue costs woolworths say they wont pay these - then who will pay for this??? Would countries like peru, argentina and brazil cover these???

Pg. 31 talks about if you have needed any treatment or prescribed medication 90 days before start of policy (which I was forced to buy on 4/6/19 to cover all my airfares/tours paid). When I tried getting some answers from woolworths insurance I told them I was down with the flu and on medication (antibiotics) and asked whether this would mean that I would not get paid cancellation & amendment costs if closer to date of travel I again developed the flu??? Was told that this was a pre existing ailment - which I cannot believe is true, as the flu can come and go at any time - unlike the osteoporosis that I honestly declared I have and which I will be insured for. Nobody can prevent getting the flu. I have taken the flu vaccine and still got it. The flu cannot be deemed a pre existing ailment that customers miss out on a genuine claim. Clarify this please

Section 4 - additional expenses page 23 (top of page) - most we will pay will be $3000 - does this $3000 apply to the whole of this section or to just one particular point???? Help please

Below also says most we will pay is $2000 - I am very confused about these two amounts - clarify please

4 answers
Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance

Hi Romas, thank you for your question and we apologise for the delay in getting back to you, could you please private message us with your mobile number or email and we will put it all in there for you. Could you please also supply us with a time your best to be called at and what state you are in. If you are wanting to contact us, you can call us on 1300 10 1234 and one of our agents will be able to go through all this and any other queries you have for us.

romas
romas

Romaines@optusnet.Com.Au - yes would be great if you did put it all their in an email to me - especially as I have waited so long for an answer to the above questions

Woolworths Travel Insurance
Mohammed B.Woolworths Travel Insurance

Hi Romas, I would like to apologize for the delay. Please private message your policy number & the state and preferred time to contact you & a valid contact number, we can contact you in regards to your request and discuss your questions over the phone with you. We look forward to your response .


romas

romasasked

In woolworths general exclusions section pg.30 no.14 mass media/govt warning - I asked woolworths if I listened to such a warning and cancelled my trip (did not go) would I be reimbursed for the full cost of over $15,000 (my son and me). They refused to give me an any advice saying that I have to make up my own mind about these things.

Can you please give me some helpful advice about this and no.15

No.18 search & rescue costs woolworths say they wont pay these - then who will pay for this??? Particularly in countries like peru, argentina and brazil???

Pg. 31 talks about if you have needed any treatment or prescribed medication 90 days before start of policy (which I was forced to buy on 4/6/19 to cover all my airfares/tours paid). When I tried getting some answers from woolworths insurance I told them I was down with the flu and on medication (antibiotics) and asked whether this would mean that I would not get paid cancellation & amendment costs if closer to date of travel I again developed the flu??? Was told that this was a pre existing ailment - which I cannot believe is true, as the flu can come and go at any time - unlike the osteoporosis that I honestly declared I have and which I will be insured for. Nobody can prevent getting the flu. I have taken the flu vaccine and still got it. The flu cannot be deemed a pre existing ailment that customers miss out on a genuine claim. Clarify this please

Section 4 - additional expenses page 23 (top of page) - most we will pay will be $3000 - does this $3000 apply to the whole of this section or to just one particular point???? Help please

Point below also says most we will pay is $2000 - I am very confused about these two amounts - clarify please

2 answers
Susie
Susie

Romas...Woolworths won’t answer your question because if they did, they couldn’t deny your claim. If I were you I would try to find another insurance company, as there is zero leniency with Woolworths. Flu is definitely not a pre existing condition and for Woolworths to say it is, is unbelievable.

The last point you will. Red to clarify, and get in writing, their full statement.

I have found that even when I took my claim to management, in spite of my proof of my lost phone, they still denied it. Woolworths are good at taking your money, but not giving back when there is a legitimate claim.

romas
romas

Very disappointed to see that after numerous attempts to reach woolworths travel insurance re my questions above on numerous platforms and occasions - nobody responds


meb

mebasked

does woolworths travel insurance include cruise cover?

1 answer
Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance

Hi Med, Thank you very much for your question. Yes we do cover Cruise's. Our travel insurance policies automatically provide cover for cruises provided that on your policy you have selected the destinations (countries) your cruise will be going too. If you are staying within Australian waters while cruising then the destination would need to be listed as "Australian Cruises".


romas

romasasked

Is terrorism covered by your Comprehensive Travel Insurance? If not, can you advise me who would be responsible for my missing flights, pre paid tours etc., in these circumstances

2 answers
Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance

Hi Romas, Thank you for your question. No we do not cover for terrorism as is outlined in our Product Disclosure Statement. If you were to take cover with us we would not provide the responsibility on that factor however bear in mind all claims are taken on a case by case basis. Everything else outlined in our Product Disclosure Statement can be covered (inclusions and exclusions apply).

romas
romas

hi Ryan A.

PLIEASE HELP ME WITH :
l'In woolworths general exclusions section pg.30 no.14 mass media/govt warning - I asked woolworths if I listened to such a warning and cancelled my trip (did not go) would I be reimbursed for the full cost of over $15,000 (my son and me). They refused to give me an any advice saying that I have to make up my own mind about these things.

Can you please give me some helpful advice about this and no.15

No.18 search & rescue costs woolworths say they wont pay these - then who will pay for this??? Particularly in countries like peru, argentina and brazil???

Pg. 31 talks about if you have needed any treatment or prescribed medication 90 days before start of policy (which I was forced to buy on 4/6/19 to cover all my airfares/tours paid). When I tried getting some answers from woolworths insurance I told them I was down with the flu and on medication (antibiotics) and asked whether this would mean that I would not get paid cancellation & amendment costs if closer to date of travel I again developed the flu??? Was told that this was a pre existing ailment - which I cannot believe is true, as the flu can come and go at any time - unlike the osteoporosis that I honestly declared I have and which I will be insured for. Nobody can prevent getting the flu. I have taken the flu vaccine and still got it. The flu cannot be deemed a pre existing ailment that customers miss out on a genuine claim. Clarify this please

Section 4 - additional expenses page 23 (top of page) - most we will pay will be $3000 - does this $3000 apply to the whole of this section or to just one particular point???? Help please

Point below also says most we will pay is $2000 - I am very confused about these two amounts - clarify please


Gary D

Gary Dasked

Hi your pre exiting medical conditions are not entirely clear. I have had a heart bypass in 2016. I am 65 strong and healthy but as a result of the surgery now take a statin drug and an anticoagulant for atrial fibulation which is entirely under control. Will Woolworths insurance cover this condition

3 answers
herb
herb

i had 5 bypasses in may 2016 Woolworths covered me for everything i needed cover for except for any heart problem, i was happy to take that policy as it was a lot cheaper than other policies for exactly the same amount of cover.Woolworths were brilliant i did actually put in a claim that was not related to my heart and was paid very quickly.my advice would be to ring Woolworths Travel Insurance and talk to them direct

Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance

Hey Gary D., Thank you for your question regarding our Travel Insurance. With your query, you are correct in that we would not be covering you in regards to your Heart Bypass. However, we are able to fully insure you and cover you for everything and anything else (in accordance with our inclusions and exclusions). If you wish to speak to one of our agents or have any queries feel free to call us on 1300 10 1234 or email us at customerservice@woolworthsinsurance.com.au or alternativly send us your name, mobile number, state and preferred contact time via private message and we will have one of our agents ring you as soon as possible.

milkyway
milkyway

Hi Gary D

I glad that you have your heart problem under control like yourself my was prostate cancer stage 4 and it is all under control now and as Ryan says from Woolworths travel Insurance you are still covered for everything else except your heart condition, like myself I'm covered for everything else except if I have any more prostate cancer troubles and like yourself I hope you and I never do have any more.

I am still using Woolworths travel Insurance as when I was sent home from New Zealand on a cruise and was diagnosed when I got back to Australia, but as I said in my earlier statement everything was paid-up by Woolworths travel Insurance, that is Why we have taken out two more insurance policies from them as I know that if I do have to claim again as long as it it's not for my previous condition that I am covered, I hope this is some help to you

Milkyway


Louisehale

Louisehaleasked

hi im just wondering what warrants a cancellation claim, i am paying for my son and his girlfriend to go to Bali, if they break up before going am i able to claim the cost of their tickets?

1 answer
Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance

Thank you Louisehale for your question. In regards to claims they are all decided on a case by case basis and therefore if you are needing to make this type of claim they will evaluate all the circumstances surrounding this event. If you are wanting to discuss this exact situation with our claims department feel free to contact them on 1300 10 1234 and based off information you give us we can give you an idea as to what the outcome would be.


Lou

Louasked

Why can't I get a quote?

2 answers
Pam P
Pam P

I just went on to the Woolworths travel insurance site and it asked me straight away if I wanted a quote.
Really didnt have any problems there. Perhaps if you rang them you might have more joy that way

Woolworths Travel Insurance
Si Fei H.Woolworths Travel Insurance

Hi Lou, that's a fantastic question. You can obtain a quote for our Travel Insurance using this link https://insurance.woolworths.com.au/travel-insurance/travel-quote.html/travel. Alternatively, give us a call on 1300 10 1234 and one of our customer service representatives will be able to provide you a quote.


Margaret M

Margaret Masked

We have just bought an annual multi trip insurance but the website does not allow you to list all planned trips only FIRST plannned so was unable to enter a Mediterranean cruise and all the places we are stopping at on cruise. I phoned and spoke to someone who said yes all ok but do not have it in writing that we would be covered?

5 answers
Pam P
Pam P

I would phone and ask them to Send you an email, stating your problems. Quite sure they would oblige, a very helpful company!

Pam P
Pam P

Having trouble submitting!!

Woolworths Travel Insurance
Si Fei H.Woolworths Travel Insurance

Hi Margaret, that's a fantastic question. When inputting the details online, it is correct that it will only allow you to input the first trip. Once you have selected the Annual Multi-Trip policy it will change your destinations to "Worldwide". This policy option means that we will cover you for any travel over a 12-month period, for worldwide or domestic travel. Travel to be conducted on Earth. But not to any countries on the Australian Government’s ‘Do Not Travel’ list. Other conditions also apply, such as "Each journey must be 30 days or less. Includes accompanying spouse and dependants (they must be with the traveller for all days of the trip)". Please read our Product Disclosure Statement for more information or contact us on 1300 10 1234 or customerservice@woolworthsinsurance.com.au


annepashley

annepashleyasked

I am writing regarding a travel insurance I took out for myself and my husband cert of insurance number [number removed] dated 27/2/2019. I did try calling but because of time differences your office was closed. I wish if possible to cancel as my relatives paid for our travel from their end and as pensioners we really can not afford travel insurance. I notice that you have a 14 day money back guarantee which in my calculation expires tonight 13/3/2019 at midnight. Could you please cancel and refund my money back onto my credit card? Should there be any problems please do not hesitate to contact me via my email or mobile number [number removed] regards anne pashley

2 answers
Pam P
Pam P

Good luck Anne, I'm sure you will find Woolys Travel Insurance very helpful and obliging. Good luck with it all
Pam P

Woolworths Travel Insurance
Si Fei H.Woolworths Travel Insurance

Hi Anne, thank you your question. In regards to your request, has this been completed? If not can you please send us a private message with your name, contact number and policy number, so we can arrange for a team member to contact you. Unfortunately these details were removed from your post. Thank you.


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