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Woolworths Travel Insurance

Woolworths Travel Insurance Questions & Answers

Comprehensive, Basic, Saver, Annual Multi-Trip
3.8 from 225 reviews

51 questions from our users

Vanessa

Vanessaasked

Woolworths Travel Insurance

Due to travel restrictions are we able to change the dates of the insurance policy?

2 answers
Bunbury couple
Bunbury couple

Sorry Vanessa,you'll have to ask woolies insurance.

Woolworths Travel Insurance
Brock B.Woolworths Travel Insurance

Hi Vanessa, thanks for reaching out. Due to current circumstances surrounding COVID-19, we are offering our customers the option to have their policy refunded. Unfortunately, we will not be able to change the dates of your policy. Kindly contact our customer service team on 1300 10 12 34 to have this resolved.

Vanessa

Vanessaasked

Woolworths Travel Insurance

I have a standard policy for an upcoming trip in June 2020. This covered me for 6 months travel so it was quite expensive for me as a 20 year old. Can I change the dates at all or get a refund/credit for future use?

No answers
Judith

Judithasked

Woolworths Travel Insurance

Does my free travel insurance with woolworths credit card provide for cancellation of accommodation due to pandemic - Covid 19?

No answers
Lorna Rankin

Lorna Rankinasked

Woolworths Travel Insurance

We have a multi trip policy with Woolworths Aug 19-Aug 20 $401 that encompasses a trip end of March & July. Can we get a refund as it is likely we won’t travel in July either?

No answers
Lissa J.

Lissa J.asked

Woolworths Travel Insurance

My cruise just got cancelled that was leaving from Sydney on Monday. How do I go getting a refund on flights, parking, accommodation and the cruise? I have been tryin to call, but the line is busy (understandable)

1 answer
FredBloggs
FredBloggs

I assume you have tried to cancel all that you can. If not then do that to try and reduce your losses. Being proactive should help with your insurance claim.
1. For the cruise it might depend on where it was going and which line. Cruise companies usually have an info page with cruises news/changes/cancellations/etc. Here is Princess cruises site (if it applies to you): https://www.princess.com/news/notices_and_advisories/ (they have a voluntary pause in cruises for 60 days from 12/3/2020. Maybe others do too).
2. For flights, you might be able to cancel for a smaller fee, depending on what type of fare you bought.
3. For parking, if its at Sydney airport you can usually cancel as long as its a couple of days out, not sure about other facilities.
4. For accommodation, hopefully it is refundable. Otherwise, cancelling may incur a fee of the first night. Any after cruise accommodation should be cancelled, assuming you will not use it.
For claiming, if you have Woolworth's travel insurance you can lodge a claim online and you should be able to do this with other insurers. Check the website for the company you insured through. However, you can only claim if you have a "cancel for any reason" option or your policy includes epidemic/pandemic inclusion. (Woolworth's travel insurance excludes these so won't pay if that is the reason you cancelled). It is still worth claiming as they may make an ex-Gratia payment (but this also depends on their good will and how early you took the insurance out)
Good Luck

Update. Just noticed you indicated your cruise was cancelled. If that was by the cruise line then they should refund you but if you cancelled then probably not

Diane

Dianeasked

Woolworths Travel Insurance

Can Woolworths give you a credit note to use for a future trip if your trip has been cancelled

1 answer
Haych Dizzelle
Haych Dizzelle

Might be best to email them and ask about that I don’t know. I’d reckon they would as it doesn’t really cost them to do it.

Lynne D

Lynne Dasked

Woolworths Travel Insurance

Do you refund our accommodation and air fares if we cancel our trip because of the coronavirus.

1 answer
Haych Dizzelle
Haych Dizzelle

No they don’t

Marco Meneses

Marco Menesesasked

Woolworths Travel Insurance

I do not understand why you cannot cancel my insurance when the airlines canceled the trip to China could have charged the cancellation fee but I only asked them to cancel the insurance and they do not answer my husband called 3 weeks ago and still nothing the group that was traveling with us took out other insurance and immediately returned the money TRVC 2001363291708

No answers
Joanne M.

Joanne M.asked

Woolworths Travel Insurance

Will you cover if we have to cancel a trip due to Covid19. We are due to go to Bali in April & we have your cover. What are we covered for in terms of Covid19 including cancellation, delays etc if we do travel & getting sick over there.

1 answer
Lissa J.
Lissa J.

How did you go?

Anthony

Anthonyasked

Woolworths Travel Insurance

I am travelling to Europe this year, countries included are Italy, Switzerland, Germany, Spain and Portugal. And Singapore. During this 3 week vacation I am on cruise for 8 nights and are wanting to know if this insurance covers cruises as well

No answers
Angela

Angelaasked

Woolworths Travel Insurance

We have paid for premium economy ticked from Sydney to London if something happens out of our control and our holiday is cancelled would Woolworths travel insurance cover the premium economy air fares in their insurance

No answers
Steve M

Steve Masked

Woolworths Travel Insurance

How do I get in contact with emergency assistance if I am overseas?

3 answers
JimD
JimD

Steve within your insurance policy there is a 24 hour emergency number that you should enter into your mobile phone. If an accident occurs then use that number and you will be assisted from that point. I know we were greatly assisted and from the point of contact the stress levels really subsided.

Fired Up
Fired Up

Via the phone number listed in the website

Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance

Hello there Steve M, Thank you so much for your question, So if you are in need of emergency claims assistance then you can contact our team here: +61288837079, however, if you are requiring emergency policy assistance then you are able to contact our team here +61282795635. If there is anything else we can assist you with please feel free to call us on the above number or feel free to Live Chat with us through our website.

coco

cocoasked

Woolworths Travel Insurance

Hello
im a Woolworth employee am i able to get a discount ??

3 answers
coco
coco

would know what numbnuts ?

Fired Up
Fired Up

Logically contact your personnel department. Alternatively get a co-worker to ring and ask.

Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance

Hello there Coco, Thank you so much for your question, Soin regards to staff discounts or any promotions, in general, you are able to see these on our website under the promotions tab. If you are looking for any discounts that are specifically applicable to yourself you will need to either call us on 1300 10 1234 or Live Chat with us through our website. If there is anything else we can assist you with please feel free to contact us as above and have a great remainder of your week.

Rob L

Rob Lasked

Woolworths Travel Insurance

I am thinking of taking out a Woolworths travel insurance policy for an upcoming trip to Thailand.

I will be departing on 20 November 2019 at which time I will be 79yrs and 11months old.
Can I take out a policy ? (Refer PDS page 11 "...Cover not available for travelers more than 79 years old (at the time of Policy purchase)......" )
Thank you,

2 answers
MG99
MG99

You should be okay because you will not have turned 80. Even at 79 & 11 months you are still in your 79th year. I found there price reasonable although when I made a claim for purse stolen they were slow and it took 3 emails which they claimed 2 weren't received even though they were all to the same address. But overall it was okay.

Woolworths Travel Insurance
Ross P.Woolworths Travel Insurance

Hi Florence,

Thank you for taking the time to contact us regarding your Travel Insurance Policy.

Yes we do cover Cruise's. Our travel insurance policies automatically provide cover for cruises, However, it is important that you specify the right destination when you purchase the policy.

If you are visiting only Australian ports during Your cruise then at the time you purchase your policy you must
specify Australian Cruise as your destination.

I hope you have a lovely trip tomorrow! Thank you for choosing Woolworth's Insurance!

Upa U.

Upa U.asked

Woolworths Travel Insurance

Can i get annual cover for multiple trips (3) and we are 77 and 73

2 answers
MG99
MG99

I don't believe there was an option for multiple trips. I took out the comprehensive insurance and it was reasonably priced compared to some others I looked at. I was robbed by pickpockets and on my return I made a claim. I lost my purse and cash and whilst the claim process was easy and done online, communication was not quite so easy. After hearing nothing about my claim I send 2 emails. I received no answers to two emails sent a week apart, but eventually received an answer to my third advising they had not received the previous two. But if they received my third I cannot see why they did not received the previous two. My claim was paid for the lost money and purse. But the lost cash limit was $250 which is not much when you consider the value of the Australian $. I had about 320 pounds and 130 Euros stolen which is close to $900 and a colorado purse which cost $70 stolen, and only received a claim amount of $200.54 I suggest you look at some others who have multiple trips and compare what you pay to what you may. My sister used NRMA and was happy with them. Of course when over 70 you pay more

Woolworths Travel Insurance
Ross P.Woolworths Travel Insurance

Hi Upa,

Thank you for taking the time to enquire about our Travel Insurance Product.

Regarding your question regarding cover and multiple trips it is certainly something we could explore via the multi-trip policy however there are age restrictions applicable.

In order to purchase a Multi-Trip Insurance Policy we do require our customers to be below the age of 75. However this does not mean we cannot cover you for single destination policies!

If you would like to learn more please check our Product Disclosure Statement at:https://insurance.woolworths.com.au/content/dam/Woolworths/Insurance/Travel/UsefulDocumentsTravel/

or simply give us a call on 1300 10 1234

Regards,

Ross

Florence

Florenceasked

Annual Multi-Trip Travel Insurance

Just to confirm that my comprehensive annual multitravel insurance Covers cruise tours. Thank you.

1 answer
Woolworths Travel Insurance
Ross P.Woolworths Travel Insurance

Hi Florence,

Thank you for requesting some information regarding your Woolworth's Travel Policy.

We certainly do cover Cruise's in our Travel Insurance Policies.

However, it is important that you specify the right destination when you purchase the policy.

If you are visiting only Australian ports during your cruise, then at the time you purchase Your policy you must
specify Australian Cruise as your destination.

I hope you have a great trip and enjoy your cruise!

Regards,

Ross

Becky C

Becky Casked

Woolworths Travel Insurance

I'm off for 2 years to Canada on a working visa. I'm required to present two year's worth of travel insurance at the border upon first arriving - I've bought one year with Woolworths, and want to buy a policy from November 2020 to November 2021. Is it possible to do this? The online quote system only allows for the next year.

Thanks

3 answers
D Best
D Best

Hi l found them very helpful l rang and asked a question on a new policy to make sure before doing it on line. I shopped around there rates are good.D

RRR
RRR

most travel insurances are not for working situations (read all PDS carefully) .. perhaps buy your insurance from a Canadian insurer.

Woolworths Travel Insurance
Zoe H.Woolworths Travel Insurance

Dear Becky C,

Thank you for the above question. We would like to ask that you call our office on 1300 10 1234 to speak with our travel department, we would like to get a better understanding of the policy you have purchased to ensure you meet the criteria and that you will be fully covered. You can also ask us general questions over webchat in regards to your coverage, you can access webchat through our website, https://insurance.woolworths.com.au/

Michael S

Michael Sasked

Woolworths Travel Insurance

Have sat on phone for 45 mins till my battery ran flat! Am trying to extend a Feb 2020 policy. Please contact me. Policy 1906325690451. michealsealey@bigpond.com

1 answer
Woolworths Travel Insurance
Zoe H.Woolworths Travel Insurance

Dear Michael,
We have a sent you a private message to request further information so we can arrange a team member to call you back if you still require assistance.

Michael

Michaelasked

Woolworths Travel Insurance

Do you have a 24 hour number to ring if we need assistance and is it free.

2 answers
Paul S
Paul S

Yes, is this a private message to send No

Woolworths Travel Insurance
Mohammed B.Woolworths Travel Insurance

Dear Michael, Thank you for contacting Woolworths travel insurance Our General Claims Enquiries number is 1300 10 1234 (9am to 5pm AEST Monday to Friday. In regards to Emergency Claims the number is +61 2 8883 7079 (reverse charges Outside Australia). And yes the service is completely free of charge

Khanh T.

Khanh T.asked

Woolworths Travel Insurance

For Annual Multi trip cover, does it include travel on a cruise and whether there is any additional cost ?
Is there an option for annual multi trip cover for 45 days per journey?

1 answer
Woolworths Travel Insurance
Mohammed B.Woolworths Travel Insurance

Dear Khanh T, Under Annual Multi-Trip Policy the maximum period
for anyone's Journey is 30 days. You can make as many
Journeys as You wish during the Period of Insurance
but You must not be away from Australia for more
then 30 days during any one Journey. All of our policies cover cruises.

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