Woolworths Travel Insurance Questions & Answers
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Does your cruise cover medi vac
Hi Kez,
Please contact us on 1300 10 1234 to allow us to answer your concerns.
Kind regards, Jason Customer Resolution Specialist Everyday Insurance from Woolworths
Do your Comprehensive policies automatically cover overseas cruising?
Good morning. Back before covid hit, we had booked our overseas trip to Europe and Thailand using my Platinium credit card but due to this it was put on hold and money was held in trust with Flight centre. We are pleased to be able to finally travel and I’m now asking if we are still covered or is there a timeframe on insurance cover. We leave 31/5/23. Thank you.
Hi Elizabeth, Thank you for your question. Please note that at this time, Woolworths no longer sells Travel Insurance. Your old policy should have been cancelled and refunded. Please accept my apologies for any inconvenience this may cause. For more information about our complaint process, please visit our Compliments and Complaints page external link
Kind regards,
Jason Customer Resolution Specialist Everyday Insurance from Woolworths
Thank you Jason but our insurance is complimentary as we paid for flights etc using Platinum card so Woolworths and/or Macquarie should still honour I presume.
Hi Elizabeth, Please contact our Credit Card team on 1300 10 1234 or by email to woolworthsmoney@cardserve.com.au for further information regarding the Travel Insurance offered. Kind regards, Jason Customer Resolution Specialist Everyday Insurance from Woolworths
Thank you for your help. I will contact them.
is w/w doing travel ins yet
Hi John,
Thank you for your question.
At this stage no, Woolworths Insurance will not be offering travel insurance.
Kind regards, Jason Customer Complaints Officer Woolworths Insurance
Do cover for Covid when travelling overseas?
Hi Robert , Currently, Woolworths is not offering any travel insurance products. However, in the future, if we do return to selling this product you should review the applicable PDS to confirm all cover and exclusions under the policy before buying. I hope this helps answer your question Regards Jason
Hi..I would like to cancel my travel insurance as we are not going to New Zealand at this present time
My Policy Number is TRVC 2002 364958791
Hi Maz S, thanks for getting in touch with us about your Travel Insurance Policy. If you are no longer going on your trip we are able to cancel your policy and provide a full refund of the premium paid. If you still need assistance with this, please get in touch with our service team on 1300 10 1234 between the hours of 8am to 8pm Monday to Friday or 9am to 5pm on Saturday and Sunday (EST) or please visit our website external link Where one of our Customer Service Representatives are available for you via web chat from 8.30am - 7.30pm weekdays and 9.30am to 4.30pm on weekends. Thank you.
Due to travel restrictions are we able to change the dates of the insurance policy?
Sorry Vanessa,you'll have to ask woolies insurance.
Hi Vanessa, thanks for reaching out. Due to current circumstances surrounding COVID-19, we are offering our customers the option to have their policy refunded. Unfortunately, we will not be able to change the dates of your policy. Kindly contact our customer service team on 1300 10 12 34 to have this resolved.
I have a standard policy for an upcoming trip in June 2020. This covered me for 6 months travel so it was quite expensive for me as a 20 year old. Can I change the dates at all or get a refund/credit for future use?
Does my free travel insurance with woolworths credit card provide for cancellation of accommodation due to pandemic - Covid 19?
We have a multi trip policy with Woolworths Aug 19-Aug 20 $401 that encompasses a trip end of March & July. Can we get a refund as it is likely we won’t travel in July either?
My cruise just got cancelled that was leaving from Sydney on Monday. How do I go getting a refund on flights, parking, accommodation and the cruise? I have been tryin to call, but the line is busy (understandable)
I assume you have tried to cancel all that you can. If not then do that to try and reduce your losses. Being proactive should help with your insurance claim. 1. For the cruise it might depend on where it was going and which line. Cruise companies usually have an info page with cruises news/changes/cancellations/etc. Here is Princess cruises site (if it applies to you): external link (they have a voluntary pause in cruises for 60 days from 12/3/2020. Maybe others do too). 2. For flights, you might be able to cancel for a smaller fee, depending on what type of fare you bought. 3. For parking, if its at Sydney airport you can usually cancel as long as its a couple of days out, not sure about other facilities. 4. For accommodation, hopefully it is refundable. Otherwise, cancelling may incur a fee of the first night. Any after cruise accommodation should be cancelled, assuming you will not use it. For claiming, if you have Woolworth's travel insurance you can lodge a claim online and you should be able to do this with other insurers. Check the website for the company you insured through. However, you can only claim if you have a "cancel for any reason" option or your policy includes epidemic/pandemic inclusion. (Woolworth's travel insurance excludes these so won't pay if that is the reason you cancelled). It is still worth claiming as they may make an ex-Gratia payment (but this also depends on their good will and how early you took the insurance out) Good Luck
Update. Just noticed you indicated your cruise was cancelled. If that was by the cruise line then they should refund you but if you cancelled then probably not
Can Woolworths give you a credit note to use for a future trip if your trip has been cancelled
Might be best to email them and ask about that I don’t know. I’d reckon they would as it doesn’t really cost them to do it.
Do you refund our accommodation and air fares if we cancel our trip because of the coronavirus.
No they don’t
I do not understand why you cannot cancel my insurance when the airlines canceled the trip to China could have charged the cancellation fee but I only asked them to cancel the insurance and they do not answer my husband called 3 weeks ago and still nothing the group that was traveling with us took out other insurance and immediately returned the money TRVC 2001363291708
Will you cover if we have to cancel a trip due to Covid19. We are due to go to Bali in April & we have your cover. What are we covered for in terms of Covid19 including cancellation, delays etc if we do travel & getting sick over there.
How did you go?
I am travelling to Europe this year, countries included are Italy, Switzerland, Germany, Spain and Portugal. And Singapore. During this 3 week vacation I am on cruise for 8 nights and are wanting to know if this insurance covers cruises as well
We have paid for premium economy ticked from Sydney to London if something happens out of our control and our holiday is cancelled would Woolworths travel insurance cover the premium economy air fares in their insurance
How do I get in contact with emergency assistance if I am overseas?
Steve within your insurance policy there is a 24 hour emergency number that you should enter into your mobile phone. If an accident occurs then use that number and you will be assisted from that point. I know we were greatly assisted and from the point of contact the stress levels really subsided.
Via the phone number listed in the website
Hello there Steve M, Thank you so much for your question, So if you are in need of emergency claims assistance then you can contact our team here: +61288837079, however, if you are requiring emergency policy assistance then you are able to contact our team here +61282795635. If there is anything else we can assist you with please feel free to call us on the above number or feel free to Live Chat with us through our website.
Hello im a Woolworth employee am i able to get a discount ??
would know what numbnuts ?
Logically contact your personnel department. Alternatively get a co-worker to ring and ask.
Hello there Coco, Thank you so much for your question, Soin regards to staff discounts or any promotions, in general, you are able to see these on our website under the promotions tab. If you are looking for any discounts that are specifically applicable to yourself you will need to either call us on 1300 10 1234 or Live Chat with us through our website. If there is anything else we can assist you with please feel free to contact us as above and have a great remainder of your week.
I am thinking of taking out a Woolworths travel insurance policy for an upcoming trip to Thailand.
I will be departing on 20 November 2019 at which time I will be 79yrs and 11months old. Can I take out a policy ? (Refer PDS page 11 "...Cover not available for travelers more than 79 years old (at the time of Policy purchase)......" ) Thank you,
You should be okay because you will not have turned 80. Even at 79 & 11 months you are still in your 79th year. I found there price reasonable although when I made a claim for purse stolen they were slow and it took 3 emails which they claimed 2 weren't received even though they were all to the same address. But overall it was okay.
Hi Florence, Thank you for taking the time to contact us regarding your Travel Insurance Policy. Yes we do cover Cruise's. Our travel insurance policies automatically provide cover for cruises, However, it is important that you specify the right destination when you purchase the policy.
If you are visiting only Australian ports during Your cruise then at the time you purchase your policy you must specify Australian Cruise as your destination.
I hope you have a lovely trip tomorrow! Thank you for choosing Woolworth's Insurance!
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