33 questions from our users
iam with telstra NBN HFC 50 mbps i pay $80.00 a mouth with land line phone and Binge streaming service and all works well. but would like to go to optus i like the EPL etc
as any one had any isues
It’s great until you need support then you become a ping pong ball
Don't wastes your time. it's not free as they have advertised and on the network, can't live tvs let alone watching ELP live games.
Half of the time, optus net buffers let alone watching live game . ...
I am leaving them they charge me over $100 a month for nbm and landline phone, and it is so slow,call centre from the Phillippines forget it !Any time i have had anything to do with a comp...Read moreany thats call centre is from the Phillippines, i get overcharged, i get rude or else incompetent call centre people
This is worst Broadband igive to optus less than cero star worst custumer services i been 2 days without internet then can help me know igonna change provider
Is it not true to say that nearly all the terrible reviews about NBN are the fault of NBN Co., not so much of the Service Providers (in this case Optus) ? In reading most reviews, it seems that the rollout of the NBN is just another example of a Labor Government's disasters, such as the "pink batts" debacle and the enormously wasteful "Building Education Revolution" (BER).
The roll out of the NBN is a disaster because the Liberal government chose the cheapest option, not the best option which was to be implemented by the previous Labor government!
....yes. We can blame Uncle Tony for fibre to the node rather than fibre to the house! ....and as for the BER Bob, my school had 6 old demountable classrooms replaced by a state of the art air conditi...Read moreoned 2 story brick building. A lot of tradies, architects and landscapers were kept in full time employment thanks to that program!
One lucky school amongst the dozens of other unneeded, unnecessery; another ALP waste that could have been so much better utilised. Bit like the current State Lib waste on the CBDSW TRAMS. As for blam...Read moreing Tony for the NBN, it was more to do with former Comms minister Conroy (ALP) who ignored the advice from Telstra boss Sol that the NBN would be obsolete before halfway done. How true!
I have switched from Optus to iinet for Internet/Fetch, but the installation has not yet happened. Despite this, my Fetch has been cut off. Can you also cut off WIFI before the new one is installed?
I feel like I've been treated badly - it may give me cause to move my mobile phones as well. please advise what your policy is around this.
Why am I still receiving bills for wifi and not receiving bill for new nbn?
Only Optus could advise on this. If they are unable to resolve it put a report in the Telecommunications Industry Ombudsman (TIO) as is your right.
Call them right away as you'll probably be getting charged for both. Leave Optus while you can. Good luck wasting time talking to a service team based in India
I’ve called numerous times. They even tell me my mobile phone is not listed with them. They send the bills though! And I pay them. Am yet to receive a bill for my NBN.
Is optus NBN is good in Berwick VIC ? I am looking to sign up with them with 50mbps plan include land line 24 month contract. Are they providing better serice in my area ?
Please give me any ideas and suggestions?
Optus NBN is one of the worst NBN as per my experience. I would recommend to go with Mates NBN or Aussie Broadband as per what I have read on product review. I have just joined Mates NBN and haven't e...Read morexperienced any issues yet. Give them a go as you do get cooling off period in case if you are not happy.
Is optus have good progress? I so many bad reviews on them. Have they give good connections for new customers?
I have Optus on High Frequency Cable in Melbourne. In 2 years I haven't had many real problems. I paid for and got 30mbps (@ $60/mth) till about a year ago when the Speedtest numbers started dropping ...Read more- sometimes down to 2 mbps. I plan to go to their 50mbps plan (@ $70/mth) where they reckon I should get at least 40mbps during peak time (7-11pm).
Which ADSL+2 would be best for Hectorville SA 5073 area?
ANYONE but Optus mate.
Check if you can get NBN and/or when it's coming. Otherwise just look at monthly no-contract plans from companies based in Australia with local call centres to tide you over until the NBN gets to you.
Over the past two or so weeks My Optus mobile phone service has been dropping out, not able to call, not able to receive calls ,messages not sending, messages not receiving... YES my account is paid. LOL. all of this is intermittent not all the time. the phone is a Samsung 5 only 3 months old. Can anyone help please?
maybe coverage issue or try trouble shooting the Samsung device eg reset network setting etc
Who is the best nbn provider in Victoria?
I have read heaps of the Optus reviews it’s so terrible the amount of people Optus is letting down including myself. My question is how do I change companies when they have locked me into a contract?? I’m so sick of internet dropping out larger bills every month and being caught in the middle of nowhere when my navigator drops out from internet rrrrr please help!!
Hi there Pamela.
If they arent providing the service you are paying for you can ask for a release of contract , if they refuse you just have to file a complaint with the Telecommunications Ombudsma...
Who should I go for I am new renting and I am stuck. I want nbn setup best for value with set up and constant high mbps. I have looked at reviews from most providers and they are all mostly bad but best ones is $90 with optus at 80mbps but with myrepublic is 60 bucks for 100mbps with 40 upload so I am not to sure.
But if anyone is with any of those providers please tell me how good and bad they are I wanna go with optus or myrepublic.
Cheap is great but you get what you pay for so I am not sure.
Optus speed is not even half of what they claim to be
I haven't had any experience with any other NBN providers, so can't really comment on myrepublic. You must remember that many people only review products that they have had problems with...Read more, so you don't see as many reviews from satisfied customers.
Optus official (internal directive) is that if they deliver 405 speed offered thats good enough and staff should not raise a fault. I personaly recommend yuou go with My republic. Their customer servi...Read morece is slow/ poor but I beleive they will get you high speed for a fraction of the cost. Optus is more than worful, telstra plain useless and the others such as TPG etc are just gouging customers. Aussies paid for the NBN through our taxes but the comms providers complained so the NBN now uses old legacy equipment in a hybrid with the new NBN hence the lousy and varied capability and the Government adds insult to the lies they told by also allowing these used car dealers aka Coms cos (apologies to the used car trade who are far better) to then carve up the 100MBPS bandwidth / speed in expensive secrtions. then not even deliver. The Ombudsmans office is just a smoke screen to shut up persistent complaints. Write your minister to sort it out
I just moved into a newly built unit and I am trying to avoid the $299 New Connection Fee, since there is no existing line. Some dude from iSelect recommended the Optus 24 month adsl2 contract, saying that Optus will waive this new connection fee, therefore no upfront costs.
Is this correct? I can't find any official info on the Optus website. All they say is that an existing landline is required.
What was your outcome in this matter?
I'm in a similar situation and after continually asking the question over and over to a customer service representative I got the answer of "If the phone line is...
Go to the Optus website and use the online chat facility to get quick(ish) info.
If I play Xbox and someone's watching YouTube will I lag and or will it be slow if so should I go with Telstra
If it's ADSL 2 then no matter who you go with it will be the same. That is below 7 Mbps. I usually get about 6 Mbps. Slow
Stay Away! I stopped gaming because of their slow and unreliable internet (Constant dropouts) and worse than dial up speeds!
Do not get Floptus!!!
Hi there, I am thinking of getting Optus Wireless Home Broadband(12/1mps). The main reason of getting it to play online gaming (FIFA17 on PlayStation 4). I would like to know if it works fine?
Hello, I did not check gaming with Optus, but for all other instances (e.g. weeb browsing, etc.) I would not choose them again for any reason. Way too slow and unreliable.
I hope this helps.
Don't. Stay away.
Noooooooo..their internet is way toooo sloooooowwwww
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