Optus Broadband Questions & Answers

Aslam. No idea. I am in Canberra .... where I still have no signal, despite being told that I should have an excellent signal at my address.

It’s great until you need support then you become a ping pong ball

Don't wastes your time. it's not free as they have advertised and on the network, can't live tvs let alone watching ELP live games. Half of the time, optus net buffers let alone watching live game . When do stop buffering-you will get no more the 2-4 mgbps speed.

I am leaving them they charge me over $100 a month for nbm and landline phone, and it is so slow,call centre from the Phillippines forget it !Any time i have had anything to do with a company thats call centre is from the Phillippines, i get overcharged, i get rude or else incompetent call centre people

Optus does, but half of the time network bufferes. So, don't weste you time with Oputs.

The roll out of the NBN is a disaster because the Liberal government chose the cheapest option, not the best option which was to be implemented by the previous Labor government!

....yes. We can blame Uncle Tony for fibre to the node rather than fibre to the house! ....and as for the BER Bob, my school had 6 old demountable classrooms replaced by a state of the art air conditioned 2 story brick building. A lot of tradies, architects and landscapers were kept in full time employment thanks to that program!

One lucky school amongst the dozens of other unneeded, unnecessery; another ALP waste that could have been so much better utilised. Bit like the current State Lib waste on the CBDSW TRAMS. As for blaming Tony for the NBN, it was more to do with former Comms minister Conroy (ALP) who ignored the advice from Telstra boss Sol that the NBN would be obsolete before halfway done. How true!

No its was the lnp that chose the cheap slow crap option. Under the alp it would have been fttp

Only Optus could advise on this. If they are unable to resolve it put a report in the Telecommunications Industry Ombudsman (TIO) as is your right.

Call them right away as you'll probably be getting charged for both. Leave Optus while you can. Good luck wasting time talking to a service team based in India

I’ve called numerous times. They even tell me my mobile phone is not listed with them. They send the bills though! And I pay them. Am yet to receive a bill for my NBN.

Go to the Optus website and put your address into the check availability panel.

Optus NBN is one of the worst NBN as per my experience. I would recommend to go with Mates NBN or Aussie Broadband as per what I have read on product review. I have just joined Mates NBN and haven't experienced any issues yet. Give them a go as you do get cooling off period in case if you are not happy.

Is optus have good progress? I so many bad reviews on them. Have they give good connections for new customers?

I have Optus on High Frequency Cable in Melbourne. In 2 years I haven't had many real problems. I paid for and got 30mbps (@ $60/mth) till about a year ago when the Speedtest numbers started dropping - sometimes down to 2 mbps. I plan to go to their 50mbps plan (@ $70/mth) where they reckon I should get at least 40mbps during peak time (7-11pm).

ANYONE but Optus mate.

Check if you can get NBN and/or when it's coming. Otherwise just look at monthly no-contract plans from companies based in Australia with local call centres to tide you over until the NBN gets to you.

Try aussie broadband for NBN

maybe coverage issue or try trouble shooting the Samsung device eg reset network setting etc

Aus broadband

Aussie broadband

OPTUS

They are hampered by the dreaded NBN and by their decision to off-shore their support; however, if you are persistent (sorry I know you don't have the time) the wins are real.

Aussie broadband... fantastic!!

Optus nbn was a nightmare

Hi there Pamela. If they arent providing the service you are paying for you can ask for a release of contract , if they refuse you just have to file a complaint with the Telecommunications Ombudsman and the will definitely let you leave free of charge.

Im sorry you had the misfortune of being with Optus, they are a discraceful company!

Optus speed is not even half of what they claim to be

Hi Steve, I haven't had any experience with any other NBN providers, so can't really comment on myrepublic. You must remember that many people only review products that they have had problems with, so you don't see as many reviews from satisfied customers.

Remember that the up & download speeds are only the maximum possible on any plan & will be affected by many factors, distance from the node (FTTN), the number of users online etc. so complaints about speeds may be out of the control of the provider. I can say that I am happy with the support service that I received from Optus, but having been in the retail trade for many years, I am more patient than many consumers & understand that not every problem can be fixed in an instant. I would hope that the larger providers would have better support services, but then they also have more customers to support (more customers who write bad reviews?) ....

I can only say that I am happy with Optus. Good luck with your choice.

Optus official (internal directive) is that if they deliver 405 speed offered thats good enough and staff should not raise a fault. I personaly recommend yuou go with My republic. Their customer service is slow/ poor but I beleive they will get you high speed for a fraction of the cost. Optus is more than worful, telstra plain useless and the others such as TPG etc are just gouging customers. Aussies paid for the NBN through our taxes but the comms providers complained so the NBN now uses old legacy equipment in a hybrid with the new NBN hence the lousy and varied capability and the Government adds insult to the lies they told by also allowing these used car dealers aka Coms cos (apologies to the used car trade who are far better) to then carve up the 100MBPS bandwidth / speed in expensive secrtions. then not even deliver. The Ombudsmans office is just a smoke screen to shut up persistent complaints. Write your minister to sort it out

To Kev " You must remember that many people only review products that they have had problems with, so you don't see as many reviews from satisfied customers.", that is the idea of reviewing the product. We all buy stuff and expect to perform as advertised if not better and we pay through the roof for that. If the product/service is as much as possible faultless then woudn't be so many people (not just here) but all over the net complaining about the same thing. Australia is one of the worst in relation to the quality of Cable internet vs. Value for money. Will agree with Bill that "The Ombudsmans office is just a smoke screen to shut up persistent complaints" unfortunately. Almost like everything else here :-(. They say: Greed is good so lets enjoy it collectively ha ha ha

What was your outcome in this matter? I'm in a similar situation and after continually asking the question over and over to a customer service representative I got the answer of "If the phone line is not active you must contact Telstra and set it up.", "Optus will not do this". This obviously is nowhere in their contract information and you'd receive this cost as a 'surprise' after signing up and they tell you Telstra had to come out and charge to set up the line. So to answer your question, that is incorrect and you'll have to pay a new line fee to Telstra

Go to the Optus website and use the online chat facility to get quick(ish) info.

If it's ADSL 2 then no matter who you go with it will be the same. That is below 7 Mbps. I usually get about 6 Mbps. Slow

Stay Away! I stopped gaming because of their slow and unreliable internet (Constant dropouts) and worse than dial up speeds!

Do not get Floptus!!!

GAMING AND OPTUS == MASSIVE FAIL. please dont even go there ... they are a disgrace.