Optus Mobile Questions & Answers
Verified
Why is Optus Throttling 4G to Dial up speeds and refusing to help customers get any service or answers at to WHY? Is Optus in the throws of Bankruptcy?
Is it legal for you to steal from a pensioner? Take how much money you want at any time for a monthly payment up to $128? Are these fraudulent activities? You say all you have to do is ask, well we have been asking for ten months!!!
Hey Kate, certainly not good to hear about the ongoing billing issue you have been facing and unable to get assistance for. We are sorry for the poor experience you have had so far and want to get this turned around. Please reach out to our 24/7, Social Media Team → external link with your ProductReview username, so that we can assist in getting this resolved - Mary
when are you fixing the internet in the varsity lakes area, money is tight in my family and we cant leave our contract but the internet is bad. It straight up doesnt work. please optus do your job and make internet that atleast works decently
Hey Riley, sorry to hear that this is your experience with our Network in your area.
Please reach out to our 24/7 Social Media team → external link with your Product Review username and more details so that we can assist you further. Dez
Sorry Riley but I only have Optus sport regard Alain
Is the ASUS AX3000 Dual-Band Gigabit Router compatible with optus and nbn?
Hey Riley, thanks for reaching out. Your BYO modem must be compatible and in working order. You are responsible for configuring your modem. • BYO modem must be compatible with the nbn and should be less than 5 years old. • Optus only provides limited technical support for BYO modems. • You can’t add a phone service with the BYO modem option. • You are responsible for configuring your BYO modem to work with Optus nbn. • Further information on configuration will also be sent as part of your onboarding package.
Please feel free to reach out to our Team via PM here → external link , if you still require assistance. - Tam
If I don't have a copy of my Optus account home internet how do I get my account number as Optus can't fix my internet without account number
Hi Lois, if you have access to your online Optus My Account or Optus app then you can get the account number there. Alternatively, you can provide your broadband username or landline (home phone) number instead.
We can assist you with your internet connection issue. As we are unable look into account details here, can you please send us a Private Message on our Facebook page → external link or DM us on Twitter → external link - If you send through a message there and include your Product Review username, we'll grab some further details from you, and go from there. Apologies for the inconvenience and we appreciate your patience. Kartik
Optus are compulsive liars, told me my modem couldn’t be delivered to my home as no body was home. Absolute crap as I was in the front yard all day doing gardening. Called them they fed me 100% lies. Also said i had a cable issue in my area, yeah yeah yeah and the moon is made of cheddar cheese.
Really sorry to hear about your NBN internet connection issue and experience so far. Rest assured I have tagged your post as feedback to the relevant team for review and future reference. We can look into the order for you. As we are unable look into account details here, can you please send us a Private Message on our Facebook page → external link or DM us on Twitter → external link - If you send through a message there and include your Product Review username, we'll grab some further details from you, and go from there. Apologies for the inconvenience and we appreciate your patience. Kartik
They all lier include the seller better changes i should doing small court with this terrible seller
be happy your modem didnt come their internet service is beyond horrible and barely usable. No internet is better than optus
They are liars. The number of times I was fed the nonsense excuse of work being done on a tower because of rubbish coverage was disgusting. Optus make me want to puke. Garbage company.
Class action. I would be the first in on this.
As I got no assistance from Optus "Customer Resolutions" especially they keep interrupting, they don't understand, etc I have to ask here.
Why do people need an Optus account just to find out "Can an Amaysim Sim be used in a locked prepaid Optus phone"?
I am interested to know if Amaysim Sim can be used in a locked prepaid Optus phone
Don't ask Optus for the answer
Hi there, if an Optus Prepaid device is locked to the Optus Network, you will only be able to use an Optus SIM card in this device. To use a SIM card from any other service provider, you can request to have the device unlocked, more details here → external link . Sarah
Response is too little too late which is evidence Optus poor customer service is unprofessional and an embarrassment. Which is why even with credit and large amount of data left, I ported out from Amaysim
PS Doesn't make sense, you can't use Amaysim Sim in an Optus prepaid phone even those they used the Optus network and is part of Optus.
Pay to be unlocked, what a nice little scam for the telco companies
Optus outage happened at 4am Wednesday? Not correct as I noticed my phone had SOS, no bars and 4G and said no network operator at around 11pm Tuesday
How long will paypal be unavailable on the optus app
Hi Wendy, Please send us a Private Message on our Facebook page → external link or DM us on Twitter → external link . If you send a message there and include your Product Review username and enquiry. We are a 24/7 team here to support you anytime -Talia
Hi. I have been an option customer since 1998. I am having difficulty activating me voice mail. I the past optis would help me every 2 yrs when I renew my business acct. Now I can't reach anyone who can actually help. I went into bass hill optus today and the manager said optus voicemail has been down for almost 3 yrs and I will need to contact technical support. As I walked out of the store she told another employee in Arabic that she couldn't be bothered helping me as I wasn't one of her customers. I'm not technically minded and not good with technically. Can someone at optus help me please?
Hi Alan, thank you for reaching out. We're sorry to hear about the experience you've had with us, this is certainly not the experience we want for you. We can certainly take a further look at your voicemail for you, so please send us a message on one of our Social Pages here → external link so we can verify your account details and we'll go from there. -Tam
I have found there service has been downgraded. I can’t even close a account so I would expect to have trouble with there support they don’t care.
Most disgusting treatment and misleading information, wanted to see if I could upgrade my phone, and keep same plan, told no they had even better plans, not told I would have 2 accounts now, and be paying over $100 more per month, customer complaints section useless took the side of agent that promised no hidden charges and on a better plan, shame on you optys long standing customers and get treated with such disrespect, we are on age pension and can't afford to pay over $100 more per month, we have now lodged a complaint to the ombudsman, and how dare you direct debit another $207 and wanting another $256 on the 19th of this month, even the optus shop customer service people can't work out why I was charged this, absolutely hate direct debit, and never once told this was my only way of paying a bill, very dissullusioned with optus, and had my details compromised last year, 3 more miserable years with you on contract, and cannot wait for it to finish. Very dissappointed customer Lyndell
Hi there, sorry to hear you may be having issues with us. Our Social Media team is available 24/7 and would like to look into this further. They can assist via one of these methods → external link - If you send us a message, please include your ProductReview username. ^George
They did this to me as well and I called them on SOOOOO many occasions and not once did they help they just said pay the bill and not refused to help. Course the assess have put me through a debt collector and even I told them the situation.
And what makes me even angrier is the fact that this has gone against my name over THERE mistake.
It's disgusting I was contemplating calling and talking to them about it later today but after reading all the complaints.. I'm not even gonna bother considering they won't even help anyway they just gonna stuff me around so I'm gonna head straight to the ombudsman.
They aren't sorry not even in the slightest.
Which Optus android phone is the best
Dear Optus, why did you force your loyal customers on a plan that's more than twice the cost, with 100GB data that's not needed at all, removed international calls that's much needed,? Worse still, why did you throw this on us when after more than 5 years you still could not fix the constant calls/internet dropouts to low/no reception? What is the use of more data, when you can't deliver even the little we've asked for?
Go to a Samsung shop and deal with them direct. You save heaps
why are you still one of the providers in Aus when you guys can’t even provide general requests and having the worst reviews that a company could have?
How to unlock network lock optus phone?
Hi Matataai, I hope you're doing well! You can request for your device to be unlocked online here → external link . Have you recharged an Optus Prepaid number with a minimum of $80.00? If so, it's free to unlock your service.
If not, and you've had the service for less than six months, there is an $80 fee. If it's been more than six months, there is a $25 fee.
You can find more details on this here → external link .
^George
Hi Guys Has anybody had any issues where your voicemail greeting has been working and then it doesn't work and then Optus flicks a switch at their end to reapply your voicemail but back to default mode and then all of a sudden you have to call 321 to retrieve your voicemail messages ? This is ticking me off, because my voicemail WAS working with Optus and I never ever had to call 321 to retrieve my voice messages but now I do. This will be the last straw for me with Optus, its becoming very old very quickly.
Hi Optus,
As a former customer I'm obviously concerned that my personal details may have been compromised and would like to know if any of my records were still on file and are affected by this incident. You have advised "Optus has now sent email or SMS messages to all customers whose id document numbers, such as licence or passport number, were compromised because of the cyberattack".
Given that my address, mobile number and email are now different I'd like to know what actions you are taking to contact former customers such as myself?
Many people may assume based on not hearing from Optus that they are not affected which is obviously an issue if it's really just the case that Optus are wrongly assuming former customers never change their Contact details.
Please advise how I can get the answers I need. I would prefer not to have to spend an hour plus on hold.
Thanks.
TIO
I received an e-mail my friend said it was scam delete it which I have no it's not on my computer. I went personally to Southland to request another copy not that hard and I am told 'No we can't do that and it was my bad luck I can't call Optus to get another copy as I am not a customer. How do I get another copy of this email without being told bad luck
TIO
TIO?
Is it normal at Optus to rip off a frail 92yo man with a faulty brand new phone? He purchased the phone about a week ago and noticed a problem almost immediately. The phone was sent for repairs and came back the same, no different. The Optus store then refused to replace it. This can’t be normal service, surely?
Hi there, this is certainly not the type of experience we want for our customers. Rest assured, our Social Media team is available 24/7 and would like to look into this further. They can assist either over Facebook PM → external link or Twitter DM → external link . If you send us a message there, please include your ProductReview username. ^George
Have some decency Optus. Scam an old man then give them a copy paste message that you give to everyone so they can wait hours for a reply from a brain dead employee.
I PURCHASED a Optus XSight 5002X mobile phone I make about one or two calls per week lasting about 20 seconds and charged $10 is this normal for local calls ? Only reason for the new phone is this COVID APP logon at local stores etc does this use up my money?
No, you should never get charge like that. Switch to iiNet or Boost Mobile if you can.
Why so many scam calls? Does optus make any effort to identify and block scam calls?
It's called spoof calling and VoIP calls all they do is change the calling name as such so it displays a number like from your local area. Phone companies will not change as they are earning money from it. It comes back to greed they will only act on it if they lose money.
Does anyone else have network issues inside Southpoint Hillsdale shopping centre particularly at the entrance to Aldi and Chemist Warehouse. Optus blames my "device" says network is good?
Check out the Optus outage site and log an issue
Get an answer from our members and Optus representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.