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Optus Mobile

Optus Mobile Questions & Answers

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31 questions from our users

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
David
Davidasked

Why does my phone not show people are ringing me until after they have finished ringing?

No answers
suzannespeirs06
suzannespeirs06asked

Went to upgrade my phone as my contract is up and have been told I have to pay $200 to upgrade as my old phone has a slight crack on the back. I have been upgrading my iPhones every 2 years and have never had to pay a large amount of money. I’ve been told I’m on a lease back contract which was never explained to me. This is outrageous.

1 answer
Flying Fijian
Flying Fijian

I was told the cost could potentially be covered if you took out a phone insurance together with the plan. Unfortunately this was never explained at the start but only to find out when we went in for the eligible upgrade

Natasha
Natashaasked

Was wrongly buy data roaming instead of mobile data.
What can I do?

No answers
Sharon C.
Sharon C.asked

hi I have brought a recharge voucher says on it it's a duplicate so is there anything I can do thanks sharon

No answers
Loris P.
Loris P.asked

Can I alter the amount of data I donate monthly, or does it stay the same each month

1 answer
Meg
Meg

I’ve donated data and you can choose what you want to donate each month. You can donate once a day to whatever amount you wish and when you want to

Gary
Garyasked

There is no service at Bonshaw 2361. When will this area get optus coverage?

No answers
Gary
Garyasked

There is no service at Bonshaw 2361. When will this area get optus coverage?

3 answers
cmon m.
cmon m.

What it's mean bonshaw 2361?!!i livein wentworthvill 2145Nsw Australia
This shoot are snap in park which is 10 minaway from wentworthvill station

Gary
Gary

pardon?? Bonshaw is a place 2361 is the post code! What has wentworthvill got to do with anything?

Sacred Clown
Sacred Clown

You are a dick gary!

Mike
Mikeasked

Why is Optus going down hill in their quality of service? What has happened to the good old Optus that use to put service first?

3 answers
Sushi
Sushi

Greed, pure and simple.
They have outsourced their customer service to a cheap outfit that, if you have read any review anywhere, is staffed by untrained employees who either are unable or unwilling to deliver even a basic service. Given the vast sums of money Optus is making it is clear that they can afford much more competent contractor (in Australia i.e. like Aussiebroadband).
The answer Mos is simple GREED.

Former customer
Former customer

OPTUS no longer hears its customers. Customer communication is conducted by operators based in India who do not understand what is in Australia. OPTUS issues invoices that are a set of questions. Invoices include over data and additional charges, although not. This is already a fraud that the customer cannot prove.

LJ whirl
LJ whirl

Yes!!! Optus are the WORST!!!!

busybee149
busybee149asked

Have an Alcatel 20.45X mobile and I am confused as to the use of the small sign to the left side of number 5 on the keyboard? No one seems to be able to explain what it does ! Thank you ,Derek Bee.

1 answer
Daniel
Daniel

It looks like an icon for a flash light, try and hold it for a few seconds and see if a light turns on next to the rear camera. I’d assume the same way it turns on is the same way it turns off

Nick
Nickasked

Where is this call center Based?
y did they charge me $86.77 for a 10 min call to a UK Mobile number!!!!
I need a provider that gives me more International mins to UK and some data 5 -10 GB with unlimited local call and sms.

Any suggestions?

2 answers
Bobby Downing
Bobby Downing

I believe the call center is based in the Philippines.

LJ whirl
LJ whirl

Worst call centre EVER!!!!!

Daza
Dazaasked

There are some people on this site suggesting Optus is a great 5 star service. My question to them is this, do you make 2 calls a day a few texts every now and again, don’t know what the internet or data is and make all calls from the top of a tall building? Because seriously, Optus is almost USELESS and any recommendations to change to Optus is setting people up for a major letdown!!!!! DO NOT GO WITH OPTUS THE COVERAGE IS SO BAD!!

1 answer
Adam
Adam

Exactly and the service is terrible

Taryn
Tarynasked

Has anyone bought an Optus mobile phone deal with Harvey Norman? I just went into Harvey Norman and they tried to sign me up on an Optus mobile phone plan - 2.5 hours later I was still waiting for them to sort it out! Can anyone tell me - who do Harvey Norman ring to transfer your phone number over from the old provider? Is it Optus or is there another party involved?

2 answers
Daza
Daza

If you go with Optus you are CRAZY!!!

Sunday RoseAnn
Sunday RoseAnn

I have been played out by Optus, they are frauds. Harvey Norman will sell you a deal however once you get connected with the Optus thieves, they will keep billing you for excess data.... stay away from Optus please.

I am disputing your version of events, summary as this is NOT what has taken place between Harvey Norman and xxxxxxx ; hence this matter must go to court now.

I don’t believe this matter can be resolved with Optus, as you seem to have your own version of events, incident and you seem to be determined, dogged to push Ms xxxxx out of Optus, at all coats.
Therefore we will need to proceed to VCAT ASAP.

I will file the VCAT application on Monday and a fee of $67.50 will be billed back to Optus as it is mandatory to take the matter legally; as the TIO has also been negligent, failed to intervene, and sat back and watched this bullying behavior by Optus.

Optus has refused, declined and disregarded what has been reported over 20 times and there is no way we can resolve this with Optus due to the neglectful, deceptive and misleading contract that was given by Harvey Norman.
I will have Harvey Norman listed as the 2nd party in the civil claims listing, so all people will be at VCAT, at the same time, to have this matter exposed, determined and resolved.

Again, I am advising Optus that xxxx did not agree to a 2 GB plan at all; as xxxx was on a 30 GB plan with Telstra ( with her own phone).
Harvey Norman did not give MS xxxxx any of these documents at the time of the sale POS, ( of 2 GB plan).
Ms xxxxx was asked to sign ( page 2) and none of the other pages were given to Ms xxxxx
It is now, Optus who has sent the 4 page contact.

Only after Ms xxxxx started using the mobile it was evident and obvious; that Optus was falsely charging $10.00 for every extra 1 GB of data in excess.
This all came to light then, and since then it has been a debacle with Optus.
xxxxx i will pay for the landline charges – please advise, so I will pay this bill.

xxxxx will NOT pay for this plan of 2 GB of data plan; when she can be on a 30 GB plan ( BYO).
We will also subpoena the Harvey Norman sale staff member to VCAT, so this matter can be investigated fully; so this does not happen again between Harvey Norman and Optus..

Please take a look at the Optus public reviews, as the proof is in the pudding!

https://www.productreview.com.au/p/yes-optus-mobile.html

Please note – xxxx DID NOT SELECT THIS PLAN AT ALL.
We have told you this over and over again!

xxxx was told by the sale staff at HN; “ you will be on the same plan”; “as Telstra 30 GB”; “and you will also get a new phone”, “ xxxx never witnesses this Optus documents at the POS as the Harvey Norman staff member never gave any of this to xxxx”.
xxxx ONLY received page 1/1 AND was asked to sign for the contract page.
WHY WOULD xxxxx PAY FOR 2 GB OF DATA – WHEN SHE WAS WITH TESTRA ( 30 GB OF DATA), AS SHE HAD HER OWN PHONE.
The HN sale staff were desperate for sales and approached Ms xxxxx at the store; lying, deceitful and hooked MS xxxx.
Ms xxxxx was at the HN store to fix her computer, NOT to buy a Optus phone plan; for your information!!

I am requesting that you refer this matter to your legal team immediately.
The matter will be listed with the Civil Listings at VCAT; and Optus will be notified of the hearing date.

xxxxx was harassed, mentally tormented, intimidated and bullied by Optus and Optus staff ( for 5 months) – and on the 18 December 2018, she reached a point where all her phones were cut off; and this distressing, harassing behaviour tormented xxxxxx further; who is already sick.

xxxxxx advised xxxxx in a number of emails that she as sick and Optus had kept harassing and causing xxxxx much distressed. We will have all these emails filed at VCAT.

[name removed], please note – Optus has mentally, emotionally abused and traumatised Ms xxxxx . It is NOT OK!

It is ONLY fair we all have a reasonable, fair hearing and outcome – at VCAT, and then will be able to resolve this matter ethically & justly.

[name removed], it is NOT about “you” OR “Optus” reducing the bill; it is the ongoing fraudulent manner Optus carries out its business practices, using external Retailers such a HN – then to profit on behalf of the public. Thereafter the customer is punished and harassed… ?

I believe you have been very biased, prejudiced and unprofessional in your dealing with MS xxxxxx
I feel you are unable to comprehend and grasp the true story, the facts, and it is NOT possible for even me to work with Optus on this basis.
We have truly tried and failed !!

Gianni B
Gianni Basked

How come most areas in the city of Sydney have only 1 or sometimes none on 4G? I thought that all these regular staff reductions would result in better service instead of also reducing the quality of the mobile service. Is it possible to break contract due to poor service and not getting penalized?

2 answers
0ptarse
0ptarse

You cannot polish a turd.

julz
julz

its the same in newcastle nsw. i rarely get more than 1 bar so the internet on my phone is as good as useless. a waste of money and noone at optus seems to know how to fix it.

Ash00001
Ash00001asked

Is the leasing plan for Optus mobile a scam? I’ve been reading that they charge $499 at the end of the lease if the phone is damaged, or you can buy the phone for “market value”. If the phone is ok you pay $99 and you get a new phone on a new 24 month contract. any bad experiences with this set up?

1 answer
Tricia M
Tricia M

I've just had a very interesting conversation with optus about market value. They originally told me $991 for a used Samsung note 8 based on their prices, which I pointed out were NOT market prices. I then pointed out a quick Google search shows you can buy a brand new one for $100-$200 less. So which was it their price or the market price? To be told it was the "market price". I've screen shot that conversation for my next one to get the price down to a used phone! Wish me luck

gartho
garthoasked

no optus internet for 15 days.optus dogal just wont connect went to optus shop waste time .took computer to see if it was prop had it all wiped windows ten put on still nothing .so joined Telstra same type dongal works fine why?

No answers
Vinh
Vinhasked

I've been looking around for a new internet provider and so far, the reviews for telecommunication companies have all been thumbs down, with both hands. Has anyone had a good experience with an internet provider with regards to pricing and customer service?

4 answers
TPT
TPT

Honestly, I think it's about getting the best bang for your buck from the least scummy service provider. Telstra Boost IS good performance wise, but their data plans - in this day and age, why is data sooooo expensive, and why do they still call it a "data allowance", as if it's a reward for chores, when your paying for it, so Boost are OK, but the monthly "allowance" + the week end data packs - and the 500meg for $10 extra data top ups, I mean it's not bad if you don't really want or need much data, but I'd like to see them just sell 20G, 40G or 60G of data in a monthly block and extra data packs for $2 a Gig for a top up.... The current doling the data out in increments and nickel and diming people to death just give me the rear end bits.

Especially during data intensive times, when rebuilding a system or needing to do a lot of internet work.

Vinh
Vinh

Thanks TPT. The whole industry needs a major adjustment and unfortunately we are forced to choose the lesser of the evils. Thanks for your help

sue
sue

Try MINT they are based in HOBART. extremely helpful. I am in the process of changing over. OPTUS HAS THE MOST DISGUSTING SERVICE AND CUSTOMER SERVICE IS NON EXISTANT. NO NBN FOR A WEEK AND NOW DROPS OUT EVERY DAY. Our Government needs to hang their heads in shame for allowing Singtel to trade in this country. They are absolutely useless. Good luck. Will post a review for MINT when it is all done.

Allen
Allenasked

Anyone have a slow internet with the broadband internet, with Optus in Dapto NSW.
They keep telling me that it's congested.

1 answer
Rabbit84
Rabbit84

I live in Brisbane CBD and have the same issues, in 2018 its ridiculous!

Dede
Dedeasked

Has anyone had any success with the change optus in their wisdom switched to, the mms instead of voice to txt for leaving a message on a mobile? I have tried to speak to someone but as we all know from reading the complaints listed here customer service is not a priority with optus nor is customer loyalty. I spent the better part of three hours on the phone only to be told there is nothing can be done, but I could sign up for a voice mail box and pay for it then he told me it is the same system as the mms they put in place. Is it me or is this just stupidity to expect payment for a service that doesn't work? Optus has really go to start looking at the big picture surely.

1 answer
Scott T
Scott T

Hi. In my experience it's pointless trying to get any sense out of optus "tech support" or customer service. If you feel that a change has been made that effects your service or you can't get a satisfactory answer contact the Telecommunications ombudsman in your state and make a complaint. If you lodge a complaint you will usually get a call from someone in Australia rather than there overseas call centre

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