Zara Questions & Answers

I live in a remote rural area - can you return items to Zara by Australia Post?

I purchased a garment from the Melbourne store then when I opened it in Geelong ( 100kms away , I found the security clip was still attached. How can I removed it? return it or obtain my money back?

I cannot return to Melbourne in person at present?

Hi I was at the Miranda Zara store this morning exchanging my grandchildren’s shoes. The lady had no customer service skills what so ever. She was telling me “right sign down there” no smile no respect for the person infront of her. When I asked if I could get the smaller size she replied “you have to look for it on the floor”. I returned to her and told her that they would be at the back that’s where the lady got them from on Friday when I purchased them. She was annoyed and did a good job of making me feel uncomfortable for putting her out. I asked for her name and told her she was quite rude. I asked the man if he could serve me. She already told him about the situation. He said “do you have a problem I saw she was helping you” just like that. I told him not to worry about it. Very sad to see Very bad customer service especially in a great shop like Zara. Looking at past comments it all relates back to bad customer service. Try hiring more mature staff. Thank you for you time

Can I return the faulty items that I bought three months ago, poor uplift sewing line, tear apart after 2 wear?

Bought clothes in chadstone today but its too small can i return or exchange the size in other zara shop ?