Zoxoro Questions & Answers
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Hi
Has anyone bought items from a company named mojo epic.
I bought a six pack of different couloured leggings in March2018. They never arrived, I ask for a refund in April and go5 an email saying it was refunded, guess what to this day it never arrived.
This company is a scam yet they still advertise on FB and in my emails.
Marcella Curtis
If you are referring to "Zoxoro" then I have purchased from them in the past. Items always were delivered. May take some time from them if you require a refund.
Mich
It is now 6 months the Company is Mojo Epic goods and refunds do not take this long.
FB comments are by the hundreds of buyers with the same issue.
Hi, I have been waiting over a year to get a refund for my order 3306267. Initially you said you would refund it, and the money was added to my account on February 15 2017, but then this money was taken from my account without my consent on February 25 2017. It appears that both requests occurred on the same day on February 12 2017. I received previous emails that I would get my refund, however there has been no refund and nobody is now replying to my emails. Please can you advise me about how to get refunded for this order last year?
Hi. I had the same thing happen to me. I bought an item from them and it kept getting delayed in transit. I then requested a refund. That took a little while to receive only to have it taken back. As soon as I saw that they took the refund back I phoned my bank and disputed the transaction. I told my bank what happened even submitted all the email correspondence I had. The bank looked into it for me and I finally got my money back. I'm not at all surprised that the website has closed. They are shonky as hell.
Please can I have a refund for the product you never sent?
Hi Scuba Angel, Zoxoro.com.au is now marked as "Store Closed". They have been shut down and I for one will monitor their existence into the future to make sure these scumbags never get a foothold in Oz again.
In your situation, if you haven't already done so, contact your credit card provider and dispute the transaction for Zoxoro in the grounds of non delivery of goods. This should require your credit card provider to immediately cancel your credit card and reissue you a new one. Highly recommended. The credit card provider should then provide a debit against your account, essentially refunding you. If the dispute is upheld, no further action. If dispute is overturned, then the credit card provider will reinstate the charge. Highly unlikely this will happen.
In addition you should do the following:
You need to report your experience to the Australian Competition and Consumer Commission. The ACCC can then submit a notification to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest for the ACCC, in the message section, reference a link to your review on Product Review.com.
ACCC - you need to go to the ACCC website and complete a form. See:
external link
The international advocacy for consumer complaints is:
external link
econsumer.gov is where you can report international scams and learn about other steps you can take to combat fraud. Your complaints help consumer protection agencies around the world spot trends and work together to prevent international scams.
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
Share your experience with all your Facebook friends, Twitter contacts, associates at work, everyone you know.
Thank you for your response Craig, I have already contacted the ACCC and filed a complaint in with consumer complaints too. Zoxoro - respond to my numerous emails with false promises - I have had the:
Sorry for the inconvenience: we have returned your money (nothing come in my bank in the last fortnight)
Sorry for the inconvenience: A manager will contact you shortly (just a generic email - nobody ever gets back)
Sorry for the inconvenience: Our accounts department will contact you shortly (just a generic email - nobody gets back)
Sorry for the inconvenience: We will resolve this issue soon
Sorry for the inconvenience: I will look into this for you
Sorry for the inconvenience: You have been patient with us in solving this issue
I am tired of hearing their shady excuses and the worshippers sorry. This company is a scam! I have lost my money :-(
To anyone thinking of buying something from these returds:
Learn from my experience and does not go near these thieving idiots with a barge pole. If you get burned - I warned you!
Hello like many others asking the same question where is my order #3362505. Received the same delay email mid way through transit apparently, today was the last date of the extended delivery schedule and guess what it didn't arrive. Now conveniently the tracking shows order number not recognised. Can you pls arrange for my refund as reading the reviews I won't likely receive my order? Will be reporting it to my bank today.
Contact your bank, change your card number and get your bank to issue a dispute with this fraudulent company. They will continue to take money out of your account.
You need to report your experience to the Australian Competition and Consumer Commission and also to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest fir the ACCC, in the message section, reference a link to your review on Product Review.com.
ICPEN international body - ICPEN.Secretariat@economie.fgov.be
ACCC - you need to go to the ACCC website and complete a form. See:
external link
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
Where's my order? it's been coming for 6 weeks all I get is
Sorry for the inconvenience and a new delivery date. Scammers!!!
Contact your bank, change your card number, ask the bank to commence a dispute. Zoxoro will continue to take money from your account. This is a scam
You need to report your experience to the Australian Competition and Consumer Commission and also to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest fir the ACCC, in the message section, reference a link to your review on Product Review.com.
ICPEN international body - ICPEN.Secretariat@economie.fgov.be
ACCC - you need to go to the ACCC website and complete a form. See:
external link
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
I need a refund. You've said you wee processing it, why has it not been completed yet?
I reckon there is something really wrong with Zoxoro. I have emailed my bank and the ombudsman for advice (no response yet). I reckon you should do the same - a lot of complaining might help
Contact your bank, change your credit card details and get the bank to start a dispute. Zoxoro will continue to take money out of your account.
You need to report your experience to the Australian Competition and Consumer Commission and also to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest fir the ACCC, in the message section, reference a link to your review on Product Review.com.
ICPEN international body - ICPEN.Secretariat@economie.fgov.be
ACCC - you need to go to the ACCC website and complete a form. See:
external link
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
Where is my order #3306563?? I ordered it as a Christmas present for my niece on the 24th of November but I still haven't received it and now want a refund as I've had to purchase another gift. I have sent several emails and left voicemails with no response from customer service. I don't understand who is running this company and how you are comfortable ruining so many people's christmas'.
Hi Lyndsm, I have been awaiting an order since the 20th November. As my shipment keeps getting 'delayed' and they will not refund my money as my shipment is in 'transit' I feel they wait for people to give up. So, today I have put in a dispute with the bank and also lodged a complaint with ACCC asking why this company is still allowed to trade with so many complaints listed! I am hoping more people will complain to the ACCC so they will have to take action.
Same with us. We ordered at the start of Xmas. And still nothing. It was for our 3 Year old daughter. She was devastated. This company stinks. Not sure how they can do this. Am going to set up a facebook page warning people about them.
Contact your bank, ask them to issue a dispute, get another card issued to stop this fraudulent company from taking money from your account as they have with me.
You need to report your experience to the Australian Competition and Consumer Commission and also to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest fir the ACCC, in the message section, reference a link to your review on Product Review.com.
ICPEN international body - ICPEN.Secretariat@economie.fgov.be
ACCC - you need to go to the ACCC website and complete a form. See:
external link
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
When is my order being delivered?
Donna Earsman
This is a scam and they will continue to take money from your account as they did me. Contact your bank, change your card, get the bank to start a dispute. Good luck
You need to report your experience to the Australian Competition and Consumer Commission and also to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest fir the ACCC, in the message section, reference a link to your review on Product Review.com.
ICPEN international body - ICPEN.Secretariat@economie.fgov.be
ACCC - you need to go to the ACCC website and complete a form. See:
external link
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
Still waiting for my order after a month. Cannot email or call. When do I get my order 3308677? Beginning to think never and considering legal action!
This is a scam, contact your bank and change your card, they will continue to take money from your account
You need to report your experience to the Australian Competition and Consumer Commission and also to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest fir the ACCC, in the message section, reference a link to your review on Product Review.com.
ICPEN international body - ICPEN.Secretariat@economie.fgov.be
ACCC - you need to go to the ACCC website and complete a form. See:
external link
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
Where is my order? Been waiting three months and no response!! Grrrrrrrr
Scam , contact your bank
You need to report your experience to the Australian Competition and Consumer Commission and also to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest fir the ACCC, in the message section, reference a link to your review on Product Review.com.
ICPEN international body - ICPEN.Secretariat@economie.fgov.be
ACCC - you need to go to the ACCC website and complete a form. See:
external link
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
Order 3266065 is still AWOL. After reading these reviews, I'm starting to think that I can kiss my cash and delivery goodbye - Please reinstate my faith in online purchasing - let me know where the hell my order is.
This is a scam and I got caught. Contact your bank to. Ha be your card number or they will continue to take money from your account.
You need to report your experience to the Australian Competition and Consumer Commission and also to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest fir the ACCC, in the message section, reference a link to your review on Product Review.com.
ICPEN international body - ICPEN.Secretariat@economie.fgov.be
ACCC - you need to go to the ACCC website and complete a form. See:
external link
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
How could I get my refund?
I don't have a refund yet, but actions I have taken are: sent multiple emails to all the Zoxoro accounts (still no responses), reported to my bank as paid on credit card, and opened a scam alert with consumer affairs. If I don't get anything in a week, will lodge with VCAT as a claim.
have been sending E MAILS daily to ZOXORO but no RESPONSE or Action still trying now going to consumer affairs
Have contact the scam hot line and also referred it to my banks visa card branch which is now issuing a disputed purchase against Zoxoro to try to get the money back
WELL it is the 21/11/16 and HAPPY DAYS my order has arrived finally. . ORDERED ON THE 10/10 /16 WITH 6 TO 12 DAY DELIVER but it took untill today 21/11/16 TO ARRIVE FROM THE USA . Strange the their web web sit is a AU address but supply from the usa..Also on the tracking site there is a TRACK button click on it it gives delivery details.
I placed an order in August, of course it never arrived. I requested a dispute to the bank in December and eventually i just got my money back to my credit card account. Please talk to your bank but not Zoxoro, they are hopeless and they only grab money from you!
Be very careful. I got a refund and now they have taken more money from my credit card. Contact your bank, change your card, issue a dispute through the bank. This is a scam company
Where is my order 3267746??
I send countless emails, and no answer from you???
you promised delivery 6-12 days and it is now 21 days.
If no response in 2 days ( i think i am being polite here) i will request charge back from my credit card.
Djordjo Knezevic
You need to report your experience to the Australian Competition and Consumer Commission and also to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest fir the ACCC, in the message section, reference a link to your review on Product Review.com.
ICPEN international body - ICPEN.Secretariat@economie.fgov.be
ACCC - you need to go to the ACCC website and complete a form. See:
external link
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
Hey.
So Zoxoro have finally messaged me about a rug I ordered months ago.
It had "arrived in destination country" over a month ago.
I was relieved because I thought it was no longer in the hands of zoxoro or Asendia, so maybe who ever had it in Australia would be a nice reputable company.
I enquired about the delay to Asendia and this morning I woke up to two messages. One from Asendia, the other from Zoxoro.
Asendia said that they were going to contact diversified trading group and they would contact me with more information and zoxoro said that there was an issue with shipping that has been resolved and that the product may be stuck in customs and "I am following up with the shipping company to determine what could have occurred along the way and to resolve this and will be sending you an email soon"
Is this actual progress or more crap?
We all seem to be experiencing the same treatment from this faceless so called company or person behind it all. He/they will come unstuck
I've reported this mob. I suggest everyone follows suit so we build a feasible case.
Sounds very similar. This is a scam and I got caught. Contact your bank, change your card number, get the bank to start a dispute or they will take more money from your account.
I ordered my son's birthday present and still haven't recieved it, I have emailed at least 20 times. So angry I had to rebuy a present for him. Who do I report this dodgy company to? My order number was 3191895. I shop online a lot and this is the worst experience I have ever encountered. I guess I can kiss my $200 goodbye.
Check out the ACCC website for information on who to report to. I'm in Queensland and i have reported them to the Queensland office of fair trading!
Yes you will kiss your $200 goodbye but they will continue to take $200 from your account unless you contact your bank to change your card and issue a dispute.
You need to report your experience to the Australian Competition and Consumer Commission and also to the ICPEN Secretariat in Germany who deal with international scams. We all need to work collectively to shut Zoxoro down, at least in Australia. Contact details are below. I suggest fir the ACCC, in the message section, reference a link to your review on Product Review.com.
ICPEN international body - ICPEN.Secretariat@economie.fgov.be
ACCC - you need to go to the ACCC website and complete a form. See:
external link
It's very easy to do this. Good luck and hopefully we'll stop these thieving clowns from stealing from others and we should all get a little satisfaction bringing them down.
zoroxo. I have emailed you 4 times and left one message .No respose from u. Order number 3185726. Please contact me as u must have my email/phone number to let me know where the paid for products are? I dont give up. peter
Why are you posting her? Do you imagine this company monitor this site or something?
Apparently
They seem to
I never received my order but I did receive my money back
This site was the only way to get a response from a live person
This company seems to be unethical
Be very careful
I also had no replies to my emails. Post a scathing review, and low and behold, receive an email from support informing me a refund would be credited to my credit card aoccount. Certainly looks like they monitor this site.
I had no luck receiving any help from this company regarding the product I purchased until I wrote a scathing review & threatened to contact the ACCC. Amazingly I then had a message pop up in my inbox from a Zoroxo customer service staff member who proceeded to respond to every one of my angry emails. Three days later my "delayed" parcel eventually arrived which I refused upon delivery. This then prompted this shameless company to refund my money in full. So, yes - this company certainly does monitor this site!
Good morning, I emailed to yourselves 2 days ago in regard to my order.
Order No. 3153188
I have heard NOTHING.
As discussed I finally received my order after 6 weeks and it is incorrect.
The product has a “totally unusable” American power plug on it.
As noted prior, it was purchased here in Australia, supposedly stocked here in Australia, and therefore, one would rightly assume that it should have an Australian power plug and work here in Australia.
Once again, this is not good enough,
Could someone contact me immediately to arrange a full refund of my monies paid, $79.99?
Regards Janet Bromage
You won't. I suggest you initiate charge-back with your credit card/bank to get your money back
Has anyone had to wait over 3 weeks for delivery of BCI Printer Ink .. put in an order 5 July 2016 and still waiting 26 July 2016 .. "tracking" states In Transit ? Must be coming from Overseas by foot & Breast stroke ?? !
But they quote 12 days for delivery .. shouldn't they at least tell people it is going to be close to a Month before one sees their product ? ! I wrote to Zoxoro.com last night . I will see if I get a response from them within 24 hours as they state ? :(
Sydney 27Jly2016 .. 11.13am ..
Correction Note *** I contacted Ink Station and they informed me that I had Not ordered through them . So now I am chasing Zoxoro.com . I do Not know how this Mix up happened or how I Ended up ordering through this Zoxoro.com ? Apologies to Ink Station . Reviews of Zoxoro.com are frightening :(
Has anyone ever manage to get their refunds for returned goods. Waited 2 months to receive my goods, returned them and still no refund this has now been about 3 months.
After reading the reviews, I was mortified that how this company is getting away with this scamming and illegal trading
I was aware the this company is in Australia as from the reviews it is not.
Something needs to be done anybody got any ideas?
Hi, I managed to get a refund for a pair of snow boots I ordered and had the same trouble as everyone else. They got in touch with me through this website and gave me the option of a refund or continuing with the order. Within 3 working days of that they processed a full refund - much to my surprise. Hopefully you get it resolved.
Yes this site amazing the response was instant, still not got my refund yet...this was the email they sent me today so I hope it happens. I hope too everyone else on this site finally get satisfaction.........
Hello,
We're writing to let you know we processed your refund of $178.99 for your order 3105877
We'll apply your refund to the same card that was used to place the order.
The refund should appear on your account in 3-5 working days.
Zoxoro Customer Support Team
Hi Marcella, I have posted on their Facebook page a very scathing message, left numerous emails and phone messages. I have since contacted my credit card company and they have begun to investigate, but have refunded my money for me. It will take 6-8 weeks for the investigation to be carried out. In the meantime I think we need to post to as many comments through social media as possible to warn others and hopefully ring alarm bells with authorities here. By the way they are based in the U.S.A.
Hi Thanks for your comment, that was my next step to contact my bank. When I returned my parcel the address was Australia, so I assumed that's where my refund would come from. However I will wait a few days to see if my refund has been deposited, if not then I will let the bank handle it.
They eventually refunded my money after ACCC threats. You will get your money back....eventually.
I have ordered an item called a "Back Tap" order No. 3155644 despite several emails and leaving messages on the telephone, nobody from Zoxoro has responded. Looking at the reviews I am very disappointed and wonder if I will receive my order. As necessary if I don't receive or hear soon I will take it up with Australian Consumer Affairs. Item needed very urgently. Anyone?
James Gardiner
Jim, I managed to get a response by sending a message through the Zoxoro Facebook site. I threatened to report them to the AFP Cybercrime unit if I didn't get either a guaranteed arrival date and name of courier service or a refund of my money, Received an email within about 30 minutes saying there was a difficulty with my delivery and they would refund my money. That was last Friday night so money should be back in today or tomorrow at latest. Hope this helps. Cheers
Euginie, Very many thanks for your reply to my message regarding my order with Zoxoro. The company is quite obviously a bogus company they never reply to messages sent or to telephone messages. Since I posted my original message on this site I have been advised by the shipping company in USA (Asendia) that all parcels are on hold. In view of this I have sent a message to Zoxoro accounts department to refund the money I have paid them and cancel the order. Of course despite requesting an acknowledgement by return nothing has been received . I think my next step is to advise them I will be reporting them to Australian Federal Police Cyber Department as a bogus company to see if this will shake them into action. It seems I have been caught by this company and would suggest that nobody should place an order with them . I would think they have not paid their freight bills and subsequently customers are not receiving their goods, they are however very quick to take your money
Kind Rgards
James
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