Best Booking Comparison-Only Services in Australian Capital Territory Canberra–Queanbeyan

Olivia was very helpful with updates on my flight status! Especially in this stressful time I appreciate the prompt update and friendly communication.

Only inexperienced or naive travelers use these or Trivago. Both have been find millions for price fixing and dodgy practices. Booking.com is the only site I use because they are cheapest and most trustworthy.

Just so wonderful the level of service- after 6 years they managed to get a refund from the airline from a Covid flight cancellation without me having asked. Just incredible . Show details

I have been trying to reach their customer service for hours now to cancel a ticket. I have been put on hold for hours from last night till now. The chat is saying that the delay is 120 minutes every time I try. This is very unprofessional. Show details

Katie Wallace is my travel consultant. She is so professional and efficient. She made the booking process so smooth and looked after me very well. … Read more

I forgot I had a Welcome voucher and she reminded me and applied it to my booking. Katie addressed everything, i have complete trust and confidence in her. I will definitely use Katie again and will not hesitate to recommend her to my friends.

Very Disappointing Experience with Tea Flight – Be Careful We booked our tickets through Skyscanner and were issued tickets by Tea Flight. We… Read more

received a booking reference number and everything looked legitimate.

However, when we arrived at the airport, we were denied boarding because the tickets were NOT registered in the airline’s system.

We immediately contacted Tea Flight and handed the phone to the airline manager to clarify the issue. Despite this, the airline confirmed there was no valid ticket in their system.

Tea Flight then advised us to urgently purchase new tickets costing $1,270.64, assuring us that the full amount would be 100% refunded since the issue was their mistake. We even received an email confirming the refund.

Trusting their assurance, we purchased new return tickets on the spot to avoid missing our flight.

Now, they are refusing to provide a full refund, claiming the original return tickets were still valid — which makes no sense because we were denied boarding due to their failure to properly register the tickets.

This has caused us unnecessary stress, financial burden, and inconvenience — all due to their error and poor service.

Please be very careful when booking through third-party agents like Tea Flight. It is much safer to book directly with the airline to avoid situations like this.

Extremely disappointing and unprofessional service.

They are a scam fraud you will loose your money never get your flights ever stay away Show details

If something goes wrong don't think DriveNow will help. They take no responsibility at all – We booked a car for a UK trip through DriveNow in August 2024. The booking process was fine. No hassles. But when we didn't receive all of our… Read more

deposit back at Heathrow (having been given the all clear from the Enterprise agent at return check in) DriveNow said they were just the booking agent and I'd have to contact Enterprise. Enterprise said I needed to go through the third booking agent in this case DriveNow. After a laborious round and round of getting no where I've given up. If something goes wrong in my experience you'll get zilch help from DriveNow.

My experience with Destinia was extremely disappointing and, from a consumer perspective, unacceptable. The accommodation differed significantly… Read more

from the description at the time of booking and showed serious deficiencies. These issues were thoroughly documented during the stay (photos and videos) and properly reported. Neither the hotel nor Destinia provided any effective remedy.

Particularly concerning was Destinia’s handling of the complaint. For an extended period, Destinia was practically unreachable despite numerous attempts to make contact. Substantively, we were repeatedly referred back to the hotel, even though Destinia acts as the contracting travel agency and remains responsible for the proper performance of the booked services. From my perspective, no genuine review of the complaint or independent solution was undertaken.

Instead of a proper resolution, responsibility was repeatedly shifted between the hotel and the agency. No meaningful assistance, no adequate alternative accommodation, and no effective remedial measures were provided.

In response to the substantiated complaint, Destinia offered only a symbolic compensation of EUR 50, which was clearly disproportionate to the extent of the deficiencies. At a later stage, another EUR 50 was offered, but only on the condition that a confidentiality obligation be accepted. No refund or adequate compensation was granted.

Overall, I was left with the impression that complaints are handled in a way that avoids refunds by redirecting customers to the service provider, rather than taking responsibility as the contracting party.

In light of this handling, I am now preparing to escalate the matter to the competent Spanish consumer protection authorities. In parallel, I reserve the right to pursue legal remedies against Destinia as the contracting travel agency. As a legally trained professional, I consider this step necessary given the lack of adequate response and resolution.

This review reflects solely my personal experience and assessment and is intended to provide factual information to other travelers.

Bedroom Checker - Good hotel rates – I just made my 5th booking from Bedroom Checker application, the rates are good easy to find good rates because you can compare it from multiple websites.  Show details

Crystal Travel Review – The representative I spoke to, Alex was friendly and very helpful. I have done my research beforehand so was able to tell Alex my travel dates,… Read more

airline and even the flight numbers, which gave Alex a good start. Alex in no time went through the process and I received the info by email to check accuracy and once I confirmed all was good I received the e-tickets in no time. I would certainly recommend Crystal Travel.

We tried to rent a car from Budget. On the details page in the middle, Priceline suggest a bigger SUV for cheaper, no mention that it is not with… Read more

Budget. The booking was for pay at the counter, but the company that we got pushed into (Advantage Car rental) withdrew all the money at the moment of the booking for the 5 days. Canceled right away, but the $500 was withdrawn and Priceline didn't take any responsibility regarding it. Was a VIP customer, but that was my last transaction with them.

Promised 1 of 3 hotels and when purchased the 3 nights ended up with a 3 star hotel that wasn’t part of the advertising. Had to upgrade to another… Read more

room because we were going to be put in a micro room. A bed only with a very small bathroom . I did try to connect with the company and was told this was because I booked at a very busy time . There was no such disclosure that this was going to be a possibility. Not honest and no integrity. There is also a fee each month firca subscription. I cancelled this .. not wanting to deal with liars .

Review regarding Flights Merchant – What happened An issue buying goods or services online. Website address https://flightsmerchant.au/ Details of the item Flight Tickets Booked… Read more

flights through price comparison app Jetcost, linked to flightsmerchant to complete payment for flight tickets payed the $2854.34 for the travel. Received reservation email. Sent further email to request correction to details. Realised that was highly likely to have been a scam and contacted bank to have card details changed.

Do not provide any information or payments to this provider.

I can confirm all the other reviews here – They provided seats and prices, you fill out all the details and then they recline, and then you end up with calling them and then send 30 mins on… Read more

the phone for them to come up with a new prices that is much more and then they ask you to change the date to get better prices, but still more than you original price. So, its a scam and and will report them to the referring websites a unreliable company

Terrible – I tried 3 times to book a flight and make the payment and it said error, please contact us if you can't make the payment. I have called them and they… Read more

said it's ok, you will receive a confirmation email within the next 2 hours, if you don't please book directly on the company website - which I did and it was about 40 bucks cheaper. Great! :)))