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Allianz Care Overseas Student Health Cover (OSHC)

Allianz Care Overseas Student Health Cover (OSHC) Questions & Answers

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31 questions from our users

Waleed A.

Waleed A.asked

Overseas Student Health Cover (OSHC)

Hi, I have a single membership and i want to change it to dual so i can apply for a visa for my wife. Thank you.

policy number: P002804081

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Waleed
Thank you for your query. Can you please provide your full name and best contact details so I can forward them on to the OSHC to contact you regarding membership for your wife.
Thanks
Ainsley

Rajan k.

Rajan k.asked

Overseas Student Health Cover (OSHC)

Hi, there Am Namala Rajankumar
My policy number:12100484CQU
N My mail id: rajanakhil21@gmail. Com
Date of birth: 23/06/1996
My contact number:+919912984531
I had applied for the refund of my policy in the last month of October 2020 till now I have not received my money.
I got a mail on 2 November 2020 that ur refund money will be transfer to account with in 5 -7 business days still now there is no money refunded in my account. If I contact to ur agent they saying will connect to refund form section members n they are hanging out their calls. Take this issue as serious and make call from ur side. Again am providing u my contact number in down
+919912984531.

No answers
Pablo Neudorfer

Pablo Neudorferasked

Overseas Student Health Cover (OSHC)

I have not heard from you about the reimbursement I requested more than a month ago. I claimed my money back because I left Australia before the expiration of my OSHC. I am still waiting for the bank transference?

2 answers
Allianz Care
Allianz PartnersAllianz Care

Hi Pablo
I am sorry to hear about the delays you have faced with your reimbursement request. May I please request your policy number, full name and best contact details, and I will request an OSHC team member to contact you as soon as possible.
Regards
Ainsley

Pablo Neudorfer
Pablo Neudorfer

Hi Ainsley,

Name: Pablo Neudorfer
Policy number: 44017619UQ
email: pabloneudorfer@gmail.com.

Thank you

Maritza A.

Maritza A.asked

Overseas Student Health Cover (OSHC)

Hi can i renew my oshc until december this year?

2 answers
Allianz Care
Allianz PartnersAllianz Care

Hi Maritza, give us a call on 13 67 42 and we'd be happy to assist you with a renewal. Kind regards, Tegan

Melissa M.
Melissa M.

Don't do it, is the worse Health Insurance Company, go for Bupa or NIB.
Believe me, Allianz is a nightmare

Lisa M.

Lisa M.asked

Overseas Student Health Cover (OSHC)

Are most hospitals in Australia public or private? My daughter will be attending UTS.

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Lisa, Australia has both public and private hospitals, but there are more public hospitals in Australia than private ones. You may find this report useful for more detailed information: https://www.aihw.gov.au/reports/hospitals/hospitals-at-a-glance-2017-18/contents/hospital-resources-and-diversity
Kind regards, Tegan

Amit

Amitasked

Overseas Student Health Cover (OSHC)

I have been with Allianz more than 10 years. Since last 2-3 they have been providing terrible services. Specially, when I launched claim they were keep asking back dates documents which I dont suppose to provide them. I claimed my medical expenses which was on 2018 but they need my visa in between 2013-2016. Today I replied back email and mentioned clearly if you keep doing to avoid not accepting claim. I have to informed ombudsman resolves disputes. Please be aware they are
1) Hard get claim
2) Unprofessional employees because they are handling from overseas.
3) Prepare to waste time to get the claim.
4) Cannot claim personally. We need to claim through app online which is terrible.
5) There is no dedicate department to claim because everything is online.
6) You have waste time to inform everyone on public domain as well as fight back along with ombudsman.
7)When you will launch claim in person make sure atleast you should have 2-3 hours because I was 3 in queue and got my turn after 1 hour.
note :- This is all the problem I am facing so far. I am sure there are soo many people facing problem because this week when I went there office for launching claim i had been informed that I can only claim through app.

No answers
Amit

Amitasked

Overseas Student Health Cover (OSHC)

I have been with Allianz more than 10 years. Since last 2-3 they have been providing terrible services. Specially, when I launched claim they were keep asking back dates documents which I dont suppose to provide them. I claimed my medical expenses which was on 2018 but they need my visa in between 2013-2016. Today I replied back email and mentioned clearly if you keep doing to avoid not accepting claim. I have to informed ombudsman resolves disputes. Please be aware they are
1) Hard get claim
2) Unprofessional employees because they are handling from overseas.
3) Prepare to waste time to get the claim.
4) Cannot claim personally. We need to claim through app online which is terrible.
5) There is no dedicate department to claim because everything is online.
6) You have waste time to inform everyone on public domain as well as fight back along with ombudsman.
7)When you will launch claim in person make sure atleast you should have 2-3 hours because I was 3 in queue and got my turn after 1 hour.
note :- This is all the problem I am facing so far. I am sure there are soo many people facing problem because this week when I went there office for launching claim i had been informed that I can only claim through app.

No answers
Sam

Samasked

Overseas Student Health Cover (OSHC)

Me and partner had single oshc policy for last 14 months with same provider We are planning to change as couple how can I change it what condition it will occur in pregnancy
Waiting for replay

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Sam, please call our contact centre to discuss, see https://allianzassistancehealth.com.au/en/contact-us/

John W.

John W.asked

Overseas Student Health Cover (OSHC)

Can my visa medical examination fees be paid by Alliance?

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hello John, please call us on 13 67 42 and one of our consultants will be able to help you out with this. Regards, Anthony.

Chelee

Cheleeasked

Overseas Student Health Cover (OSHC)

Hi,

I have paid OSHC from Allianz five years, not really satisfied what they can provide to us. Can I change to Bupa OSHC or MEDIBANK so that i can actually get more benefits? Really need advice for this....

Regards,
Chelee

1 answer
Amit
Amit

I have been facing same problem that is I came to expose what allianz is doing. Extending policy is no huddle very smooth but when we do medical claim then we know the real face so of the compacy. They ask so many soo many unnecessary documents and sure many people give to claim because its wastage of time. They know if they keep make hard to claim some people give up.

Kamal

Kamalasked

Overseas Student Health Cover (OSHC)

Why your company do not accept the dental care while others insurance company like bupa do

No answers
JWL

JWLasked

Overseas Student Health Cover (OSHC)

I didnt get my refund, i wait for almost one month, hello? Are you wait for my insurance expired cause today is the last day.

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi, I'll be in touch with more details. Regards, Anthony.

windy

windyasked

Overseas Student Health Cover (OSHC)

I am currently a member of the 4th year of oshc and I am an international student who wants to extend my oshc next month.
I have to extend for the next two years. Do I have to join as a couple?
Of course, couples know that premiums are expensive due to reasons such as pregnancy, but we are already older and will not receive medical benefits for reasons such as pregnancy.
I would like to ask if my husband and I can get general medical benefits even if we sign up as individuals. The risk of pregnancy and other risks may be of limited benefit.
I look forward to your reply, thank you by all means.
I would also like to ask you for the department and your name.
I wish you all the best for your development and your family's health.

Thank you.
Sunmi Bae

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Sunmi, thanks for the comment. You'd have to talk to either your campus representative on site, or call us to discuss - see https://allianzassistancehealth.com.au/en/contact-us/

Aru

Aruasked

Overseas Student Health Cover (OSHC)

Hi. My daughter is has taken OSHC, Australia. She had shortness of breath for some time. Went to GP. Got her iron studies done. Found to have low ferritin levels. Advised by GP for I. v. Iron infusion as she can't tolerate orally. The inj ferrinject 1000mg is costing Aud 300 n infusion cost is Aud 150 at Macquarie Hospital, Sydney. What is the use of having an OSHC cover?

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Aru, I can't really comment on this but I'll message you with more details. Regards, Anthony.

Cande

Candeasked

Overseas Student Health Cover (OSHC)

Hi, i try to make the refund of two medical practices and i just received less than the half of just one. Should i still waiting or i try to do it again?

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi, if this still hasn't processed, please contact us here: https://allianzassistancehealth.com.au/en/contact-us/ Regards, Anthony.

Ganja

Ganjaasked

Overseas Student Health Cover (OSHC)

I have upgraded my OSHC on August 2018 for my wife to be arrived as my dependent before the submission of VISA application. Her Visa has not been granted yet (December 2018). Is there refund of OSHC for 4 months for the period between the date of upgradation of OSHC and date of grant of VIsa?

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Ganja, thanks for the message. I'm not in a position to comment on this, but it's best to contact our call centre - details below https://allianzassistancehealth.com.au/en/contact-us/

Islam

Islamasked

Overseas Student Health Cover (OSHC)

Hello,
I have planned to study in Australia with my spouse.I already have COE and have dual family insurance policy from Allianz.But now I m pregnent of 8 weeks and i will arrive in Australia after 4 weeks from now. Will my policy cover my pregnancy or I have to upgrade it before arriving in australia. Please provide me more details.

Thanks

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi, you're best to get in contact with our team - see https://allianzassistancehealth.com.au/en/contact-us/

Ella

Ellaasked

Overseas Student Health Cover (OSHC)

Hello, Allianz team. I am supposed to pay for my fees in my university. But they have arranged a single oshc for me instead of a dual family oshc. I contacted your help desk and relayed to them my concern. I wanted to change the single to dual family before paying my fee, however, they told me to contact my university and so I did.My agent contacted the uni and told me to wait for reply.I have been waiting for more than a week now and I am worried that I may not be able to lodge in Aus in time. How many days more will i wait for my concern to be solved? It is Oct 5 as of now and my orientation day is on Oct 29. I hope I can arrive in Aus on time.

No answers
Kirsti

Kirstiasked

Overseas Student Health Cover (OSHC)

Hi Allianz Team,

I am thinking of getting Allianz to cover me during my studies in Australia, but have some questions though:

1. Am I also covered outside of Australia eg if I go home or go on holiday during my studies?

2. Does the Allianz student cover cover appointments with Naturopaths registered in Australia?

3. If there is an emergency or one has to go to the doctor do I first have to pay the costs out of my own pocket and then wait to receive the money back from Allianz or do you cover the costs immediately?

Thank you!

Regards,

Kirsten

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hello, Kirsten, thanks for the email. More information is available here https://allianzassistancehealth.com.au/en/student-visa-oshc/cover/ and https://allianzassistancehealth.freetls.fastly.net/v_1527485430727/media/documents/OSHCStandardPolicy01-06-2018WEB.pdf_(reduced_size).pdf . In terms of your questions, coverage is only within Australia. Naturopath services are not covered. Also, our policy document says 'If you have been admitted for emergency treatment, contact Allianz Global Assistance immediately on 1800 814 781. If you have been referred to hospital for a non-emergency admission, contact the claim department on 1800 651 349 prior to admission. You will need to provide Allianz Global Assistance with the details of your treatment and hospital stay. We will then be able to confirm your cover and assist you with making arrangements for payment to the hospital". Regards, Anthony

Don Nguyen

Don Nguyenasked

Overseas Student Health Cover (OSHC)

I am Nguyen Quang Duy from Vietnam. I am going to study in Australia in this July, at The University of Sydney. Therefore, I want to buy an OSHC Dual family type from yours. But when I access to your website, I could not find this type. My duration of stay in Australia is 4 years, and from the requirement to make visa application, I have to pay an additional for 8 months. That means I have to buy insurance which covers 4 years + 8 months (56 months) for me and my wife. I checked the price in my university website is 10,853$ for this case. However, when I choose to buy in your website, it costs approximately 19,000$. Could you please to help me to buy for the Dual Family type? I want to buy the insurance as soon as possible for making visa. I am looking forward to hear from you.

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Nguyen - you will need obtain your OSHC via the University of Sydney. Regards, Anthony.

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