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Ally Fashion

Ally Fashion Questions & Answers

Online store, Physical store
3.7 from 920 reviews

13 questions from our users

S.A.G

S.A.Gasked

Ally Fashion

Hi if I'm buying online and items are on sale am I right in saying you do not refund? My order is fairly large so i'm worried I will end up with lots of clothes that I may not like/dont fit??? Thanks

No answers
Tia J.

Tia J.asked

Online store

I placed an express order on Friday morning and accidentally put down the wrong email therefore not being able to Receive my tracking number. Is there any way to change my email or retrieve the tracking number?

1 answer
Ally Fashion
Ally FashionAlly Fashion

Hi Tia, Please email us directly at allyinfo@allyfashion.com if you are still experiencing issues, Please be sure to include your order number. Have a lovely day, Ally Fashion Online xxx

Hannah B.

Hannah B.asked

Ally Fashion

Hey guys im doing a school report and i was wondering can anyone tell me how the quality of the swimmers are for being so cheaps thanks

1 answer
Ally Fashion
Ally FashionAlly Fashion

Hi Hannah, We can confirm the quality is very good and the thickness of material is definitely worth the purchase. Most swimmers come with fabric underlay and padding where necessary. Please feel free to email us directly at allyinfo@allyfashion.com with any feedback or questions. We'd be interested to hear your thoughts and inform our buyers with any feedback. Have a lovely day, Ally Fashion Online xxx

Amie

Amieasked

Ally Fashion

Have any girls from TAS ordered of the ally website? just want a rough guess on how long it will take to get my items

No answers
Chloe

Chloeasked

Ally Fashion

Does anyone South coast area NSW have experience with Allys shipping?? A few reviews on here have said good a lot have said they're slow. I ordered about 5 days ago, received my order confirmation email and have checked my account and the payments have definitely been made. Just curious if anyone has had a good shipping experience with the company.

No answers
Jazz

Jazzasked

Ally Fashion

The worst online shopping experience EVER!!
I purchased over $100.00 worth of clothes 3 weeks ago, I have not received any correspondence in regards to shipping. I emailed with my order number (thinking it would make life easy at the other end) requesting and update though I have no heard back, I emailed again on the 24th of June..its not the 2nd of July and I have had ABSOLUTELY NOTHING. God damn, how are you still in business? I'm here in NZ and have also attempted phoning you "Customer Service" but again no reply? I mean and you out there seeking the materials to whip up these items, or are you all just hanging around sipping coffee and having a laugh at the phone that continues to ring? By the looks, I am not the first person you have let down! I want my money back, this is disgusting.

Thanks for nothing!

2 answers
Danielle
Danielle

Hi There, did you receive ur items or refund yet? I hv similar situation with you. I still waiting for my items, No Ine reply my email. Tried to call customer Service as well. This is frustrating. What should I do for the next step? Thanks

Jazz
Jazz

Hey, absolutely nothing and it’s been over two months. Not happy!!

Not happy

Not happyasked

Online store

I would like to know why is it that you can go in your store and try on a bodysuit and not buy it. But when you buy online and although you don't do it up and only focus on the top part because it was nice pattern . And it didn't fit and it was the smallest size so I couldn't get another one. Then you say that you can't get a refund or exchange on bodysuit. The question again is what is the difference because if it is a health concern then why are you allowing people to try on and just walk away. This is so WRONG and unfair. And that is a health thing aswell. Also other places like Brasnthings if they do it why don't you do it.

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No answers
Not happy

Not happyasked

Ally Fashion

I would like to know why is it that you can go in your store and try on a bodysuit and not buy it. But when you buy online and although you don't do it up and only focus on the top part because it was nice pattern . And it didn't fit and it was the smallest size so I couldn't get another one. Then you say that you can't get a refund or exchange on bodysuit. The question again is what is the difference because if it is a health concern then why are you allowing people to try on and just walk away. This is so WRONG and unfair. And that is a health thing aswell. Also other places like Brasnthings if they do it why don't you do it.

No answers
Lynne D.

Lynne D.asked

Online store

Ordered 2 weeks ago still havent heard anything

No answers
Sarah

Sarahasked

Ally Fashion

Hey. I placed an order 2 weeks ago. When my ordered arrived on a Tuesday, I immediately noticed a knit jumper I had ordered and paid for was not there. I’ve attempted to contact the customer service team via email now 3 times. Made 2 attempts to call but no answer, voicemails left but no call returned.

Last Wednesday (the day after my order was delivered) I managed to speak to someone on the phone using this number ‭02 8278 7633‬. The women told me I was speaking to the wrong department, she asked me if I had spoken too the customer service team online. I explained and asked for her to do what she could to help me. She explained she would pass on the message and asked for my name and email.

2 weeks on from ordering, I’m pretty concerned I will never see this missing item? If anyone could help or has experience with the company on how long I should expect to wait for support from Ally Fashion. Thanks :)

No answers
Bec

Becasked

Online store

How long until they dispatch

1 answer
Shannon H.
Shannon H.

How long until you received a shipping email? I'm still waiting for mine

Dakota

Dakotaasked

Ally Fashion

I ordered last Tuesday 15th and it still hasn’t been shipped. What is going on? I messaged them on Facebook and emailed with no response

No answers
nz1

nz1asked

Ally Fashion

found it very weird, tried to purchase 2 items from online and i get an email asking to verify my identity by either a passport photo licence and a picture of my credit card, thought this was a very odd request, and asked for a refund, has anyone else had this isssue?

4 answers
Sai
Sai

Hi nz1, I am having that problem right now - it's frustrating to say the least. After providing a photograph of my bank card used, my UK driving license and Learners permit (as I've recently moved to Melbourne), my sale was declined but Ally Fashion still took the money from my account! I have placed another order using my mums card, and they have asked for the 'random identity check' once again - not so random to me!! if they decline once again, I will be filing a complaint.

Let me know how you go? And...good luck!!!

Sai
Sai

Oh, just realised, you asked for a refund! Good call.

nz1
nz1

Odd huh! ive purchased from a few Aussie based online stores and have never been asked of this before! they were very fast to refund the $ were there with in 48hours! just a shame coss they have lovley stuff

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