Ally Fashion Questions & Answers

How to remove office-use-only information with my sensitive details from ALLY Fashion tax invoice?

Why has my order been camcelled after been posted. NOT HAPPY

I made an order early yesterday and have still received no confirmation of order. I need this product before the 1st of December so it urgently needs to be shipped… nobody is replying to my emails. If it can’t reach my destination before the 1st I will need a refund.

I purchased two pairs of pyjamas from your store for Christmas. One set for myself, and one set for my sister. Both are red. They have both stained our bedding red. I'm very unhappy. I would like to return them as they are not fit for purpose. Do I just return them to the store with my receipt?

Hi how long does it take for you to confirm my payment and my order

Hi Ally,

I have a party next Saturday and i want to order two pieces. How long would the delivery take?

Hi, I am trying to order a jacket from Ally, but whenever I try to add it to my bag, I get a notification saying I have to pick an option for the jacket. There are no options to choose. Has anyone else had this problem?

Hi, I am trying to order a jacket from Ally, but whenever I try to add it to my bag, I get a notification saying I have to pick an option for the jacket. There are no options to choose. Has anyone else had this problem?

I have a voucher that expires in december 2022, i’m trying to use it online but it won’t let me?

This is my first time placing an order on Ally so I was able to use a first order discount code so when I entered all my details and was ready to check out and place my order, the screen reloaded back to the checkout page. I thought this might be a glitch so I entered all my details again and tried to use the same discount code but it told me it was invalid. This made me wonder that maybe my order did go through however I did not receive any notification or an order number, but why is my first order discount not working unless I already placed an order? I went to the 'My Orders' section of my account and there was nothing there. I'm contemplating whether I should place another oeder because what if I have already done so once, and this time I don't even have a discount code.

I placed a order tonight but have not received confirmation of order

I tried to email you but it won't go through I made a mistake in my order so can you please cancel it before it gets shipped order 003110016 my email is [Email Removed]

i contacted someone at ally online about if i bought something online for 30% off, could it be refunded in store. They sad yes. But when i tried to refund it in store they said they couldnt and would only give me credit. im confused is it just this ally location?

I ordered a dress 10 business days ago and the shipping process hasn’t even started yet. According to the tracking it has been waiting to be picked up by the courier for 7 business days. I’m in Melbourne, how long will it take to arrive?

Hi, I've had to return a few things a while back and I got store credit. But now I've lost my receipt that has my code on it. Is there a way Ally can find that in their system for me?

I really want to order from Ally, after looking at the range they offer, but all the reviews have actually made me think 100 times before i put my money in that, if shipping is such a major problem for them, like most people said the courier gets lost on the way or arrives after months of wait and also most of them have not even been refunded their money, why then they dont change the courier providers and make it better for people? As much as I am tempted to buy from them looking at the courier services feedback it seems like a big risk.

Has anyone orded from vic and got it posted to store how long does it take

How does it take to post to store? Im in vic need to know as i plan on wearing clothes to a party

Hi Ally Fashion, What is your returns policy for the sale/discounted items bought in store?

is the size for shorts in denim the same as australian sizes