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Ally Fashion

Ally Fashion Questions & Answers

Online store, Physical store
4.3 from 2,321 reviews · View Statistics
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21 questions from our users

Mabell
Mabellasked
Ally Fashion

Hi, I've had to return a few things a while back and I got store credit. But now I've lost my receipt that has my code on it. Is there a way Ally can find that in their system for me?

1 answer
Ally Fashion
Ally FashionAlly Fashion

Hi Mabell,

Thanks for getting in touch.

Could you please send through an email to allyinfo@allyfashion.com so our customer care team can assist further.

Have a lovely day!

Ally Fashion xx

Shafali V.
Shafali V.asked
Online store

I really want to order from Ally, after looking at the range they offer, but all the reviews have actually made me think 100 times before i put my money in that, if shipping is such a major problem for them, like most people said the courier gets lost on the way or arrives after months of wait and also most of them have not even been refunded their money, why then they dont change the courier providers and make it better for people? As much as I am tempted to buy from them looking at the courier services feedback it seems like a big risk.

No answers
Stacee L.
Stacee L.asked
Ally Fashion

Has anyone orded from vic and got it posted to store how long does it take

No answers
Stacee L.
Stacee L.asked
Ally Fashion

How does it take to post to store? Im in vic need to know as i plan on wearing clothes to a party

1 answer
Elle
Elle

7-10 business days

prags
pragsasked
Ally Fashion

Hi Ally Fashion,
What is your returns policy for the sale/discounted items bought in store?

No answers
Margaret A.
Margaret A.asked
Ally Fashion

is the size for shorts in denim the same as australian sizes

No answers
lizzie
lizzieasked
Online store

How long did it take for everyone’s packages to come ? Mine was supposed to arrive a week ago and still isn’t here although it says its been in transit in my town for more than 2 weeks

4 answers
Nanita K.
Nanita K.

Same thing happened to my parcel.Did not arrive for weeks and upon contacting the customer service of Allis they ask to chase the delivery driver which is not our job .All you can do is email the courier company.Hope that helps

Ally Fashion
Ally FashionAlly Fashion

Hi Lizzie, We have contacted the courier and are still awaiting a response. As soon as we hear back from them we will be in contact. Ally Fashion xx

lizzie
lizzie

I got an email saying that it would arrive today and still has not

Sofie M.
Sofie M.asked
Ally Fashion

Hi ally fashion, i ordered a few items on the weekend and am still waiting for a tracking number to be sent to me ... i am starting to get worried as i have ordered the clothes to wear on my birthday at the end of the month and am afraid they won't get here in time, could you tell me when i'll get a tracking number?

1 answer
Ally Fashion
Ally FashionAlly Fashion

Hi Sofie, Hope you are well! Please can you advise your order number and I will look into this? :) Ally Fashion xx

Samber
Samberasked
Ally Fashion

Hi if I'm buying online and items are on sale am I right in saying you do not refund? My order is fairly large so i'm worried I will end up with lots of clothes that I may not like/dont fit??? Thanks

No answers
Tia J.
Tia J.asked
Online store

I placed an express order on Friday morning and accidentally put down the wrong email therefore not being able to Receive my tracking number. Is there any way to change my email or retrieve the tracking number?

1 answer
Ally Fashion
Ally FashionAlly Fashion

Hi Tia, Please email us directly at allyinfo@allyfashion.com if you are still experiencing issues, Please be sure to include your order number. Have a lovely day, Ally Fashion Online xxx

Hannah B.
Hannah B.asked
Ally Fashion

Hey guys im doing a school report and i was wondering can anyone tell me how the quality of the swimmers are for being so cheaps thanks

1 answer
Ally Fashion
Ally FashionAlly Fashion

Hi Hannah, We can confirm the quality is very good and the thickness of material is definitely worth the purchase. Most swimmers come with fabric underlay and padding where necessary. Please feel free to email us directly at allyinfo@allyfashion.com with any feedback or questions. We'd be interested to hear your thoughts and inform our buyers with any feedback. Have a lovely day, Ally Fashion Online xxx

Amy
Amyasked
Ally Fashion

Have any girls from TAS ordered of the ally website? just want a rough guess on how long it will take to get my items

No answers
Chloe
Chloeasked
Ally Fashion

Does anyone South coast area NSW have experience with Allys shipping?? A few reviews on here have said good a lot have said they're slow. I ordered about 5 days ago, received my order confirmation email and have checked my account and the payments have definitely been made. Just curious if anyone has had a good shipping experience with the company.

No answers
Jazz
Jazzasked
Ally Fashion

The worst online shopping experience EVER!!
I purchased over $100.00 worth of clothes 3 weeks ago, I have not received any correspondence in regards to shipping. I emailed with my order number (thinking it would make life easy at the other end) requesting and update though I have no heard back, I emailed again on the 24th of June..its not the 2nd of July and I have had ABSOLUTELY NOTHING. God damn, how are you still in business? I'm here in NZ and have also attempted phoning you "Customer Service" but again no reply? I mean and you out there seeking the materials to whip up these items, or are you all just hanging around sipping coffee and having a laugh at the phone that continues to ring? By the looks, I am not the first person you have let down! I want my money back, this is disgusting.

Thanks for nothing!

2 answers
Danielle
Danielle

Hi There, did you receive ur items or refund yet? I hv similar situation with you. I still waiting for my items, No Ine reply my email. Tried to call customer Service as well. This is frustrating. What should I do for the next step? Thanks

Jazz
Jazz

Hey, absolutely nothing and it’s been over two months. Not happy!!

Not happy
Not happyasked
Online store

I would like to know why is it that you can go in your store and try on a bodysuit and not buy it. But when you buy online and although you don't do it up and only focus on the top part because it was nice pattern . And it didn't fit and it was the smallest size so I couldn't get another one. Then you say that you can't get a refund or exchange on bodysuit. The question again is what is the difference because if it is a health concern then why are you allowing people to try on and just walk away. This is so WRONG and unfair. And that is a health thing aswell. Also other places like Brasnthings if they do it why don't you do it.

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Not happy
Not happyasked
Ally Fashion

I would like to know why is it that you can go in your store and try on a bodysuit and not buy it. But when you buy online and although you don't do it up and only focus on the top part because it was nice pattern . And it didn't fit and it was the smallest size so I couldn't get another one. Then you say that you can't get a refund or exchange on bodysuit. The question again is what is the difference because if it is a health concern then why are you allowing people to try on and just walk away. This is so WRONG and unfair. And that is a health thing aswell. Also other places like Brasnthings if they do it why don't you do it.

No answers
Lynne D.
Lynne D.asked
Online store

Ordered 2 weeks ago still havent heard anything

No answers
Sarah
Sarahasked
Ally Fashion

Hey. I placed an order 2 weeks ago. When my ordered arrived on a Tuesday, I immediately noticed a knit jumper I had ordered and paid for was not there. I’ve attempted to contact the customer service team via email now 3 times. Made 2 attempts to call but no answer, voicemails left but no call returned.

Last Wednesday (the day after my order was delivered) I managed to speak to someone on the phone using this number ‭02 8278 7633‬. The women told me I was speaking to the wrong department, she asked me if I had spoken too the customer service team online. I explained and asked for her to do what she could to help me. She explained she would pass on the message and asked for my name and email.

2 weeks on from ordering, I’m pretty concerned I will never see this missing item? If anyone could help or has experience with the company on how long I should expect to wait for support from Ally Fashion. Thanks :)

No answers
Bec
Becasked
Online store

How long until they dispatch

1 answer
Shannon H.
Shannon H.

How long until you received a shipping email? I'm still waiting for mine

Dakota
Dakotaasked
Ally Fashion

I ordered last Tuesday 15th and it still hasn’t been shipped. What is going on? I messaged them on Facebook and emailed with no response

No answers
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