Ascent Footwear Questions & Answers

Hi Shaz, Thanks for your query. The Cluster 3 is a new improved model with the latest materials available. Both shoes include a stability wedge to support the feet during sideways movement, whilst the multi-directional tread provides suitable stopping force in all directions. A Crib Midfoot Stabiliser ensures increased support and stability for developing feet whilst the Perpetual Rubber Outsole provides excellent traction, enhanced durability and longevity. The upper of the Cluster is full leather, whereas the Sustain includes part mesh in the upper area. Thanks,

Hi Brad , I am now on my 4th pair since original purchase of this brand in 2019 . All soles have split in two . Don't even last 12 months anymore. Mark

I have read that the country of manufacture has changed.. this might explain why this brand has gone from excellent to poor quality...

No they're not.

Is there any that are steel capped for warehousing

Hi Peter, Our shoes have been produced overseas (such as our Vietnam manufacturers) for over 20 years from when our company began in 2001. We work closely with their teams to ensure that the product is developed to our standards and in line with our designs. If you have any issues with your shoes, please feel free to email us so that we can communicate this back to them.

hope no problems I just bought some today

Hi Graampy, please contact us via email info@ascentfootwear.com.au to discuss this further.

Hi, We work with our customers who have bought direct from our website should they require a refund or replacement. When they login to their account they are able to easily return and request a refund or replacement on a case by case basis. Should they have bought from a retailer, they are asked to return the shoes to them and the retailer will start the returns process through the correct channels.

Hi Kim,

US sizing is the same as Australian sizing so a 10 women's US will suit you in our Groove range.

Hope this helps!

Regards, Team Ascent

Hi, The Contest has two available widths, in D and 4E, with the 4E option being a wider fit. The Zest and Citizen do have similar technology, the difference is mainly in design. However, the Zest does have our slip-resistant Diamond Grip outsole and DRILEX Lining, as well as unique stability features.

All our shoes are orthotic friendly.

Hope this helps!

Team Ascent

My boots are made in Vietnam I would post you a photo of proof but doesn’t look like I’m able to. Sorry.

Hi Trish,

Thank you for your inquiry!

We are a born and bred Australian company, all our shoes are designed in-house and then manufactured in Vietnam.

Let us know if you need any more information.

Kind regards, Team Ascent

Thankyou would prefer Australian made however it looks as I have no choice

Hi, Thank you so much for the lovely feedback, we're so glad the Apex Max 3 has helped support you! The only options we have in those widths are Apex 2E, Apex 4E, Geelong 4E, Contest 4E, Vision 2E. Geelong and Apex would also be good options.

You can find these styles on our website here: external link 

Hi KLee,

Thank you for your enquiry.

You can find our Apex Max 3 Youth in width E online, here's a link for you: external link 

Please let us know if we can help further!

Hi Nancy, Thanks for your inquiry. The best store to take your patient too would be The Athletes Foot Australia. I have included two stores within the vicinity you had mentioned: The Athlete's Foot Blacktown Shop 2052, Westpoint Shopping Centre,17 Patrick Street Blacktown, NSW, 2148

The Athlete's Foot Penrith Shop 84, Level 1, Westfield Shoppingtown Penrith,585 High Street Penrith, NSW, 2750

Should these two stores not be convenient for you, herewith The Athletes Foot Store finder. Click on the link to find the nearest store to you: external link 

The Sustain Jnr is an update to the old Cluster Jnr model. It features a more streamline midsole and is more flexible in the forefoot.

Hi Elise The shoe certainly shouldn't feel painful out of the box. I would suggest taking them back in to store to assess the shoe and check the size.

Thanks, I did take them back today and they were a half size too small and we felt there was a minor defect with one of the shoes. Half a size bigger made all the difference and they are wonderful.

Hi Mandy

The Avara is not an antistatic shoe.

Regards

Team Ascent

Hi, Thanks for your question. Yes we have a number of workboots that provide support and motion control through the use of mid foot stabiliser and firm thermoplastic heel counters. It you are looking for a model with a high degree of torsional support I would recommend the following style: external link .

Hi, As noted in previous email communication the Alpha 2 zip boot is made on a completely different platform than your old Sigma slip on boot hence the reason the size you have chosen doesn't fit you. Because your employer has supplied the boot to you they would have need to communicate this with their supplier to arrange a replacement/exchange.

Hi, I apologise for my previous mis communication, but I have also had a pair of the previous version of the Alpha zip boots. These were also a (4E) US size 10. The Alpha 2 is a smaller boot that the previous Alpha model.

My employer made contact with the place of purchase and was told that they could not be exchanged as the boots had been worn.

Hi Werner, Yes the problem you have described would be covered under warranty. Can you please take them back to your place of purchase and they will arrange for the boots to be replaced.

Yes, Our complete range of footwear is orthotic friendly.