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Ascent Footwear

Ascent Footwear Questions & Answers

4.1 from 293 reviews · View Statistics
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19 questions from our users

Peter P.
Peter P.asked

Gday

Just wondering how long the boots have been made in Vietnam for ? I recently bought a new pair and noticed it. My old pair roughly 3 years old, I swore they were made in aus

Thanks

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi Peter, Our shoes have been produced overseas (such as our Vietnam manufacturers) for over 20 years from when our company began in 2001. We work closely with their teams to ensure that the product is developed to our standards and in line with our designs. If you have any issues with your shoes, please feel free to email us so that we can communicate this back to them.

Graampy
Graampyasked

Hi. What is the warranty on Alpha 2 workboots? I bought a pair less then 6 months ago, both boots now have cracks the whole way across the sole right through to the inner sole. Would this be covered under warranty?

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi Graampy, please contact us via email info@ascentfootwear.com.au to discuss this further.

emailmeifyouneed2
emailmeifyouneed2asked

Why am I reading that ascent are very poor responders in replacement and refunds when a customer purchases an inferior product and are not apologising at all for their mistakes? There is a serial theme here

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi, We work with our customers who have bought direct from our website should they require a refund or replacement. When they login to their account they are able to easily return and request a refund or replacement on a case by case basis. Should they have bought from a retailer, they are asked to return the shoes to them and the retailer will start the returns process through the correct channels.

Kim P.
Kim P.asked

If I take a women's size 10 in Australia what size ascent groove slider womens should I get

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi Kim,

US sizing is the same as Australian sizing so a 10 women's US will suit you in our Groove range.

Hope this helps!

Regards,
Team Ascent

Tabarak
Tabarakasked

What are the difference between Ascent Contest and contest 4E.' Also I want to know difference between Ascent zest and citizen.
I am suffering from Achilles tendinitis and will use custom built orthotic (sole) in shoes.
Thanks.
khurshed.nabi@gmail.com

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi,

The Contest has two available widths, in D and 4E, with the 4E option being a wider fit.

The Zest and Citizen do have similar technology, the difference is mainly in design.

However, the Zest does have our slip-resistant Diamond Grip outsole and DRILEX Lining, as well as unique stability features.

All our shoes are orthotic friendly.

Hope this helps!

Team Ascent

Trish G.
Trish G.asked

Can you please tell me where your accent things are made please

3 answers
JO P.
JO P.

My boots are made in Vietnam I would post you a photo of proof but doesn’t look like I’m able to. Sorry.

Ascent Footwear
Ascent F.Ascent Footwear

Hi Trish,

Thank you for your inquiry!

We are a born and bred Australian company, all our shoes are designed in-house and then manufactured in Vietnam.

Let us know if you need any more information.

Kind regards,
Team Ascent

Trish G.
Trish G.

Thankyou would prefer Australian made however it looks as I have no choice

Mac29
Mac29asked

Hi. I love my Ascent Apex Max 3. They would be the most comfortable work shoe I have purchased. Unfortunately, my foot is spreading with age. Could you please tell me how I can purchase a 2E or 4E width in a US Size11. Thank you.

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi,

Thank you so much for the lovely feedback, we're so glad the Apex Max 3 has helped support you!

The only options we have in those widths are Apex 2E, Apex 4E, Geelong 4E, Contest 4E, Vision 2E. Geelong and Apex would also be good options.

You can find these styles on our website here: https://www.ascentfootwear.com.au/

KLee
KLeeasked

Hi. My son tried a pair of Junior apex max 3 shoes on in a size 6.5(US) E width today. I am looking for the same shoe online & can only see a 2E width - is this the same shoe?

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi KLee,

Thank you for your enquiry.

You can find our Apex Max 3 Youth in width E online, here's a link for you: https://store.ascentfootwear.com.au/search/129507-apex-max-3-black-male-youth

Please let us know if we can help further!

Nancy H
Nancy Hasked

I care for a 79 year old man is wide across the toes and very high arches, the best shoe store to take him to between Blacktown to Penrith

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi Nancy,

Thanks for your inquiry.

The best store to take your patient too would be The Athletes Foot Australia.
I have included two stores within the vicinity you had mentioned:

The Athlete's Foot Blacktown
Shop 2052, Westpoint Shopping Centre,17 Patrick Street
Blacktown, NSW, 2148

The Athlete's Foot Penrith
Shop 84, Level 1, Westfield Shoppingtown Penrith,585 High Street
Penrith, NSW, 2750

Should these two stores not be convenient for you, herewith The Athletes Foot Store finder. Click on the link to find the nearest store to you: http://bit.ly/TheAthletesFootStoreLocator

roistar
roistarasked

I would like to know the difference between Ascent Cluster Jnr and the Sustain range. Is there more stability in one - made differently etc?

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

The Sustain Jnr is an update to the old Cluster Jnr model. It features a more streamline midsole and is more flexible in the forefoot.

elise
eliseasked

hi ascent, i have just purchased a pair of Avara shoes and the left one has a painful crease across the top of the shoe when pressure is applied. I have only purchased these today so will these wear in or will i need to return them for another style?

2 answers
Ascent Footwear
Ascent F.Ascent Footwear

Hi Elise
The shoe certainly shouldn't feel painful out of the box. I would suggest taking them back in to store to assess the shoe and check the size.

elise
elise

Thanks, I did take them back today and they were a half size too small and we felt there was a minor defect with one of the shoes. Half a size bigger made all the difference and they are wonderful.

Mandy
Mandyasked

Are the soles anti static in the ascent avara ladies shoes?

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi Mandy
The Avara is not an antistatic shoe.
Regards
Team Ascent

Dblk89
Dblk89asked

Does any of the ascent work shoes provide as much support and motion control as the brooks beast.? I did go to an athlete's foot store but they couldn't find any.

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi, Thanks for your question.

Yes we have a number of workboots that provide support and motion control through the use of mid foot stabiliser and firm thermoplastic heel counters. It you are looking for a model with a high degree of torsional support I would recommend the following style: https://store.ascentfootwear.com.au/slip-resistant/129206-oxide-black-male-senior.

Tbar
Tbarasked

Hi, I have gone through a few pairs of the Sigma work boots in a size USM 10, my last pair being the SKU#11743 (4E) in a USM size 10 - each pair has fit perfectly and was super comfortable instantly...
I recently got a pair of the Alpha 2 SKU #129467 (4E) also in a USM size 10 and they are a smaller shoe on my foot and the composit caps gave me blisters after a day's wear. I gave it a week and tried again with the same result.
I spoke to the General manager about this and he assured me that both shoes were made from the same mould and were egsactly the same size...
I have phoned all the stockists within an hours drive from my home with the hopes of trying on some other sizes, but couldn't find anyone who had the sizes I wanted to try on.
My question is: what is the next step? My overal disappoint derived mainly from the conversation I had with the sales manager would prompt me to place the boots in a charity bin and try another brand :(

2 answers
Ascent Footwear
Ascent F.Ascent Footwear

Hi, As noted in previous email communication the Alpha 2 zip boot is made on a completely different platform than your old Sigma slip on boot hence the reason the size you have chosen doesn't fit you. Because your employer has supplied the boot to you they would have need to communicate this with their supplier to arrange a replacement/exchange.

Tbar
Tbar

Hi, I apologise for my previous mis communication, but I have also had a pair of the previous version of the Alpha zip boots. These were also a (4E) US size 10. The Alpha 2 is a smaller boot that the previous Alpha model.

My employer made contact with the place of purchase and was told that they could not be exchanged as the boots had been worn.

Werner Stassen
Werner Stassenasked

I am currently on my 4th pair of Ascent work boots. I generally get about 18 months out of a pair. My latest pair is 2 months old and the sole on one boot has split. Can I get them replaced?

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi Werner, Yes the problem you have described would be covered under warranty. Can you please take them back to your place of purchase and they will arrange for the boots to be replaced.

rossc
rosscasked

do the ascent mens shoes accommodate orthotics?

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Yes, Our complete range of footwear is orthotic friendly.

saffu
saffuasked

please suggest me some shoes for my jog ??

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi, I would recommend the Ascent Kinetic. Dual midfoot stabilisers and stability bridges in the Kinetic provides abundant support with plenty of cushioning as well. An Ortholite® insole sock under the cushioned cup insole. It is also available in our IIFit range meaning shoes can be sold as a traditional pair (size 7 left and size 7 right), a mismatched pair (size 7 left and size 8 right), or as an individual shoe (left or right). Selling shoes as an individual size left and right rather than a traditional pair helps achieve a customised fit without the customer having to pay for custom made shoes nor wait as the shoes are available in store. You can view the product here: https://store.ascentfootwear.com.au/search/129386-kinetic-silver-cobalt-blue-male-senior

Wil
Wilasked

Hi,

Have been looking for a new pair of safety shoes as the quality of Steel Blue has declined sharply over the last 5 years.
I recently bought a pair of Blundstone office safety shoes but find these uncomfortable after extended use.
After much research I have found my way here. A couple of quick questions if I may:
1. There seems to be no where in Perth I can try a pair of Alpha's on (Oxides at Footlocker) I am reluctant to purchase shoes without trying is there somwhere local I could try a pair on?
2. Will they stand up to 10 hours a day walking around a transport yard - asphalt and concrete.

Regards,

Wil

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi Will, Thanks for your question. The Athletes Foot in Perth will have a range of our boots in stock for you to try on. From what you have mentioned the Oxide would be the most suitable boot for your profession as it has a rubber nitrile outsole rated to 300 degrees, an abundance of cushioning and arch support your feet will feel great after a long days work. We offer free shipping and 60 day returns so you can purchase the boot online at https://store.ascentfootwear.com.au/search/129206-oxide-black-male-senior, try them out at home and then return them for free if they are not suitable.

Jimmy Kostrevski
Jimmy Kostrevskiasked

Are the ascent sigma 2 black safety work boots waterproof?

1 answer
Ascent Footwear
Ascent F.Ascent Footwear

Hi Jimmy, The Alpha 2 is water resistant but not water proof. We do have the Rescue 2 that is WR rated. It can be found here: https://store.ascentfootwear.com.au/mens/132909-rescue-2-black-male-senior

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