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Australia Post Travel Insurance
3.3 from 121 reviews

51 questions from our users

Ronald Lloyd Russe

Ronald Lloyd Russeasked

I have booked and paid for a one way flight from Perth to Melbourne for my wife and I on Monday the 14th September with Virgin Airlines. At this stage I do not want to cancel our 3 week holiday, hoping that the current lock down for travel throughout Australia is no longer required. I am concerned that Virgin Airlines might go broke if the Australian Government do not give them a lot of money to help them out, seeing they are not able to fly. If Virgin do go broke will I be able to claim this on my Australia Post travel insurance policy that I took out on the 15th January?
Regards
Ronald Lloyd & Rhonda Joy Russell
9 Holbrook Gardens
Carine. W.A. 6020
lloydrhome@gmail.com
0491 364 484

No answers
Sue B

Sue Basked

Because of the Australian Government has advised against International Travel we will not be leaving on our planned holiday in May. Can we get a refund of our policy which we no longer need? We took the Policy out over 6 months ago!

No answers
Fiona M

Fiona Masked

We are looking at changing the dates of our travel and are wanting to know how we go about changing our travel dates with Australia Post travel. We are not due to leave until May and took out the policy 3rd Jan 2020. I have rang Australia Post and waited for over an hour last week with no update on how long my wait could be on the line. Is it just a matter of waiting on the phone for hours until you get through? Are date changes even possible? First time overseas traveller and would appreciate any advice .......

2 answers
MAREE
MAREE

They don’t appear to pay cancellation fee
Contact airline as the are being helpful
Emirates let uS change date and cruise as well
Just lost a couple of no cancel hotels
Contact your travel agent
Hope this has been helpful

MAREE
MAREE

Email them for a better response

Carol

Carolasked

Travel Insurance - International Comprehensive Plan

Hello we have a trip planned for 27.3.20 to Bali. We took out your comprehensive international travel insurance on the 28 of February 2019 yes 2019 not 2020.
Can you please tell me what courage I have please if I contract the virus while in Bali or if I get isolated in hospital and have to delay my flights home.
If Australia closes the boarders and makes us wait a couple of extra weeks in Bali is our a accommodation food and return air fairs covered under this policy I understand you are busy at the moment but I have been trying to contact you by phone everyday this week
Thank you
Regards
Louise

2 answers
MAREE
MAREE

We are only covering any medical expenses that you may incur in the event that you do contract the Coronavirus while travelling overseas and you incur medical expenses due to treatment at a medical facility or medical centre.
Not sure if you have the same insurance as us but above is the correspondence I received from Australia post
As it turned out our cruise was cancelled and will get refunded and were able to change flights to later in year .Just lost out on a couple of non refundable hotel bookings
Hope this helps

Carol
Carol

Thanks for that

Trishdish

Trishdishasked

Our flights have been cancelled by the airline, therefore we are unable to reach our destination. Can we claim a refund for our accommodation through our travel insurance policy?

1 answer
MAREE
MAREE

I’m not sure but our airline was happy to reschedule flights to a different time
Thanks to Australia post insurance who did get back to me about my policy by email

Joseph M.

Joseph M.asked

What is your policy to the corona virus in regards to catching it overseas while on holiday and also to cancelled flights because of the virus. I have a comprehensive international trip annual. Taken out on the 16/11/2019
Regards Joe Mania

No answers
Elizabeth Melksham

Elizabeth Melkshamasked

Good evening,
I’ve downloaded a quote for the International Comprehensive Plan at a cost of $149.00 with cancellation cover of $3000. I’ve tried numerous times to ring but end up on the phone forever with no one answering just being on hold. My trip is to Vietnam and Cambodia commencing 7th May - 21st May, I just want to clarify If due to the current Coronavirus situation our trip is cancelled to circumstances beyond our control am I able to claim for the cost of my trip
Regards
Elizabeth Melksham

1 answer
Wendy
Wendy

You need to check with your travel agent. If the trip is cancelled because of Aust Govt saying - don’t travel, your travel agent should offer alternative arrangements.
Aust post insurance has a disclosure about pandemics including corona virus.

AGC

AGCasked

Travel Insurance - International Comprehensive Plan

Does the Australian Post Travel Insurance - International Comprehensive Plan cover cancellation of flights due to travel warnings?

No answers
Athol J E

Athol J Easked

Insurance for 13 day cruise to New Zealand

4 answers
Athol J E
Athol J E

Insurance for 13 day cruise to new zealand

Ivan
Ivan

Do not use Australia Post. No Customer service at all after sale. Go directly to Cover More as they hold their policies anyway! We use our credit card insurance ( activate) and add cruise cover and any additional medical . Works out cheaper and very good service

Steve Y - ExArmy
Steve Y - ExArmy

Hey, I had no problems with them, and I made a successful claim ($1,497) which only took 5 days to be paid out. I recommend them.

Penny D.

Penny D.asked

I had to cancel a travel insurance with you & couldn't get a refund from you - what I would like to know is that now that I am able to go on my cruise is it possible to have that unused policy transferred to my new travel date
Kind regards Robert

1 answer
Australia Post
Priscila L.Australia Post

Hi Penny,

Please reach out to our team on 1300 728 015 so they can help you with your question :)

Priscila

jeff townsend

jeff townsendasked

travelling overseas in September want to know if helicopter flights, one in Iceland, one Grand Canyon USA or covered under policy or do I need to take out extra cover. jeff townsend

2 answers
Robert Gardiner
Robert Gardiner

I'm not sure about that Jeff as we didn't do any helicopter flights and I didn't pay attention to that. There were policy add-ons for various higher risk activities but I don't recall helicopter flights being one of them. The info will be in the PDS though and you can probably download that from the website.

Australia Post
Priscila L.Australia Post

Hi Jeff, just replied to your other question :)

Priscila

jeff townsend

jeff townsendasked

We already have year long travel insurance and wanted to know for my next trip I am doing two helicopter flights, one Nepal and one USA, Arizona to the Colorado river Grand canyon. Do I need to take extra cover for these flights? OR can I take out extra cover to cover these flights? Jeff Townsend. [details removed] Thanks jeff

1 answer
Australia Post
Priscila L.Australia Post

Hi Jeff,

Recommend speaking to our Travel Insurance team on 1300 728 015 so they can give you accurate info on this, you can get an online quote here - https://auspost.com.au/travel-insurance

Priscila

Geordie C.

Geordie C.asked

does auspost travel insurance cover international cruises ?

2 answers
Cat S.
Cat S.

They do, but I made a claim and it took three months before I received the funds. I wouldn't recommend them, despite being competitive

Australia Post
Priscila L.Australia Post

Hi Geordie,

We do!

Priscila

Jodie M.

Jodie M.asked

is Australia Post covering volcano Atm

1 answer
Australia Post
Sami M.Australia Post

Hey Jodie,

It'll be best to contact the Travel Insurance team directly for further assistance with this one. Their number is 1300 728 015.

~Sami

Richard W.

Richard W.asked

Hello if im sick in thailand do i have to pay and then get reimbursed back in Australia or will you cover that while im there

2 answers
Steve Pope
Steve Pope

Yes you pay , send Receipts and they reimburse you.

Australia Post
Sami M.Australia Post

Hey Richard,

I recommend getting in touch with the Travel Insurance team directly for advise on what you are covered for and the procedure for getting reimbursement. You can call them on 1300 728 015.

~Sami

Pan

Panasked

I’m travelling to Bali 8 days and have copd do you cover and what is the added cost?

No answers
Robyn

Robynasked

Is a river cruise on the Murray River South Australia considered a “cruise”?

3 answers
Australia Post
Australia P.Australia Post

Hey Robyn,

Thanks for your question. I'm not 100% sure on this so I recommend contacting the Travel Insurance team on 1300 728 015 to check.

~Sami

Robyn
Robyn

Dear Sami You work for Australia Post ... can’t you contact the team and find out for me please?

Harry H.
Harry H.

Good day everybody my name is Janine Labistour am from West Virginia few years back i was financially strained i rushed to my bank to apply for a loan to start up business unfortunately i was denied by my bank because of my credit score and they could not help and due to my desperation i have been scammed by several online lenders who promised to help me but at the end i end up been a victim of scam i lost lot of money and my hope because i was so frustrated, One day when i was going through the internet again i found one lender call Mr Harry Herman i thought to give it a try one more time to my biggest surprise he was able to lend me a secure loan totally the amount of $200,000.00 for the first time in my life i realize that there are few lender who don't scam people his name is Mr Harry Herman i will advice any body that are in need of loan to contact him with his Email (prudencefinancial2019@gmail.com) he can be able to help you because he was a God sent to me this year and i will never forget him for the help he render to me.

Phone Number: +1 (469) 701-9350 OR +1 (848) 202-7955
WhatsApp: +1 (848) 202-7955

God bless him
Janine Labistour

Lesley

Lesleyasked

As not mentioned in your PDS what is the age limit on an annual travel insurance policy? Please answer rather than direct me to your consultants thanks. Lesley

1 answer
Australia Post
Australia P.Australia Post

Hey Lesley,

Thank you for your question. Unfortunately I do not have access to the information required to answer this question, only the customer service consultants in the travel insurance team can help with this one. You can call them on 1300 728 015.

~Sami

nev

nevasked

Hi there,
Are we covered from when we pay for the insurance policy? I'm thanking of deposits and payments made before the trip actually begins. Are we covered for that period, or only whilst on the trip itself?
Thanks,
Neville Bull.
[details removed]

1 answer
Australia Post
Australia P.Australia Post

Hey Nev,

Thanks for taking the time to contact us about this. We recommend you call the Travel Insurance team on 1300 728 015 for further assistance with this if you haven't already done so.

~Sami

Winsy

Winsyasked

Good morning . Does Australia Post TRavel insurance cover Helicopter evacuation from a cruse ship if needed for medical reasons ? Not getting sick but my Travel Agent said to ask Thank you Gayle

1 answer
Australia Post
Australia P.Australia Post

Hi Gayle,

I definitely recommend giving our Travel Insurance team a call on 1300 728 015 so they can clarify this with you :)

Roxy

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