Hello, We have recently moved into our new house and ordered and received our modem, it has been plugged in for 2 days. We have plugged it in, completed all instructions and have not been able to get internet. We have followed other troubleshooting suggestions such as changing DNS, reset the router, completed isolation tests, turned it off and on again, as well as forgotten all networks and retried again. We have sent a email for assistance, however we require the internet for our work and are unsure of how to sort this issue quickly. Are there any others ways to fix this issue?
Hi Melissa! Awesome work already running through all those troubleshooting steps but it sounds like there might be something going on with your connection that we'll need to take a closer look at. For us to pull up your account and check things out, we'll need you to flick us a message over on Facebook: https://m.me/BelongAU -- We can't grab your details here. Meet you there soon for a chat -Chris
Good luck Melissa. You’re going to need it. Belong is not worth your money.
I set up a plan last week with Belong. I moved into my new place on Tuesday. I have received my modem and had emails from Belong, telling me everything was good to go, all I had to do was plug in my modem. It seems that’s not the case, the green power light is on and the green wifi light is on, but that is all. I have emailed Belong, asking for assistance in getting this resolved, but had no response. It’s very frustrating because tomorrow is Christmas and having the wifi is a major factor in my daughter’s Christmas present. It would be more helpful if there was phone number I could call, or if someone could call me, so I can get this issue resolved immediately. Does anyone know how this can be resolved?
Thanks for getting in touch, Mel! We're here and super keen to take a look at what's causing all the trouble here! Please flick us a message here: https://m.me/BelongAU with reference number 530694 and we'll jump on to help get your 'net back on track ASAP!
Hope to chat soon -Kimberley
Hi Kimberley,
I have sent messages through messenger this morning. I’ve just added the reference number to it now. Thank you & I’ll await your reply on messenger
After 621 reviews indicating their customer service is terrible, when will belong realise that "going digital" is not synonymous to drop the ball and not respond to customer requests real-time or near real-time?
Really appreciate your patience here, William. We totally understand going digital first is a transition, but we're here to support you every step of the way! Our team works across different online channels & are keen to meet you need us, whether that's through a support request on our website or on our social platforms.
We'll always do our best to respond as quickly as we can & once we've got you in the DM's, we'll turn things around & get your 'net back on track ASAP.
We'd love to learn more about what's going on, so please reach out here & we'll help: https://m.me/BelongAU -Lizzie
Hi William. Absolutely agree with your comments. This "going digital transition" excuse is getting really old. You raised this issue 4 months ago. Nothing has changed in 4 months. It seems the so-called "transition" is a permanent state of affairs. After quitting Belong about 1 month ago I put in a review. I got the generic response of the "digital transition". As with other customers, their response insinuated that it was me who simply needs to get used to living in a digital era. They refuse to acknowledge they are simply not responding to customer issues. In their response to my review they told me to contact them on their many "digital" platforms to get my issue resolved. Clearly they did not take the time to read that I am an ex customer, simply trying to warn others. That goes to show how little they care.
Totally agree, I've just cancelled my service after 3 years with them and they still refuse to acknowledge that maybe the digital service is a big failure. I once had 2 mobiles and broadband with them but have now switched to other services with real people to resolve my issues.
Forever I’ve been paying more then what belong have given me for the speed of my nbn, now for the last week, everyday, it’s constantly dropping out, freezing and running at a snails pace, it’s joke that’s making me look elsewhere for internet
Slow speeds are no joke, Rhys :( We understand that a reliable connection is more important now than ever, so we want to make sure that you're getting the best speeds possible! We'd love to find out a little more about what's going on with your connection, so please flick us a message: https://m.me/BelongAU We'll be able to grab some more details, and get to the bottom of what's causing your connection woes. Hope to chat soon! -Hannah
Belong rep please: Spent time on live chat 2 days ago was ready to try no contract NBN50, rep sent me link problem is on website can’t get onto no contract on takes you into 12 MONTH contract, phoned, got Support in India who said that’s ok he can delete the 12 month contract and I could sign up now! Don’t think so I want to see this for myself, just been taken for a ride with IInet, not ready to do it again, why is this not available in web site, it says it is but doesn’t work June
Why does Belong have so many negative reviews?
I had no issues connecting, was actually really surprised, but when I had an issue they were a nightmare to deal with. Keep saying theyll do something or follow something up or call you back to resolve or escalate and literally did nothing until I contacted the ombudsman. Hopeless
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