Best & Less Questions & Answers
VerifiedHi My name is Matilda and I'm from Papua New Guinea. I really want to order some NRL hoodies from you bit I don't know how. Can you help me?
Good Morning Matilda., thank you for your enquiry and apologies for the delayed response unfortunately we do not ship internationally. Truly sorry regards Sandra
I online purchased some plain white baby bodysuits (baby berry 3 packs) but when they arrived they were a cream colour, more like an off white shade and the colour was completely different to how they look on your website. I was disappointed as I needed white not off white! To make matters worse, most of the bodysuits were marked with brown splotches. Some had large splotches and others had scattered specks of brown on them. In total out of 12 bodysuits only 2 didn't have these brown marks. I returned them to my local store and asked to exchange them for WHITE bodysuits with no brown marks only to find ALL the bodysuits in store were the same cream colour! And many of them had these same brown marks on them. When will best and less have the plain white (not cream) baby bodysuits available again please???
2 months later and still no answer from best and less. I tried emailing twice as well and got no reply to either enquiry. Best and less customer service is appalling, your products are dirty and damaged and shopping on your website is a a joke. I've been a regular & loyal customer for years and spent $1000's in your stores but I've had enough. There's plenty of alternatives to best and less and they will be getting my business from now on. Bye Best and Less you wont be missed!
Hi , just wanted to know on behalf of my family, friends ,neighbours and work colleagues is what is the estimated date for the great closing down / out of business sale ??? No one I know are going to your stores any more as a result of your policy of discrimination and human rights abusers. Your products are damn anyway and won't be missed.
I'd give it 6 - 12 business weeks. Looks like Best and Less will be in PR damage control very soon.
I bought some tea towels at 70% off about 6 years ago at the boxing day sales, maybe when all the stores close permanently I can get 80% off?
Just wondering why customer service never reply to emails? Is they just can't be bothered? Received a email from best & less advising of 15% discount on next purchase before my birthday date. I made a purchase & was charged full price. I've sent 2 emails & no one has replied. There was no code or voucher, just buy anything before certain date. Not sure I'll be bothered buying anything from you in the future. So my question, why don't you bother with customer service anymore? Very disappointing
Apparently COVID staffing ring 1300135766 for answer:)
I would keep emailing until you get an answer,they gave you a 15% discount they need to honour that.
Thankyou for your reply. It might sound a lot to them, but as you'd know times are tough. I also thought that best & less monitor this site. I will continue to contact them, I don't have much faith that I'll get a response.
You really need to up your customer service game, Best and Less. Been waiting over two weeks for a local online order. Sent maybe 10 emails and had not one single response. Absolutely useless. I have been a customer for a long time but I won’t be coming back. At least give me the option to refund my order so I can go and get what I need elsewhere. Seriously the worst customer service anywhere, ever.
Penrith Panthers jersey's size 4xl mens
Poor quality product.
I bought many times in bless and less in store. Many children and baby clothes died after second times of washing . I just wonder that It is because of cheap price so quality is poor? However, when calculating , cheap price and many times purchasing, it is more expensive than purchasing good quality .
Hi I put in an order payed thru PayPal and haven’t heard a thing on, 15 th April was ordered and payed for all I have is a PayPal transaction no Debra Thorpe
Hi Debra - I have found your order and can see it has gone through successfully. You should receive an update once your order has been dispatched with your tracking number for Australia Post. I hope this helps!
Thank you
How long before it gets dispatched please?
Thank you has arrived
I ordered some items for my five year old grand son who starts school the is year just wanted to check order
Hey Heather,
Thanks for your query! If you can send us an email at customerservice@bestandless.com.au with your order number we will be able to check this for you.
Kind regards, Emma Best&Less
Are best and less sizes rhw same as,kmart
Sorry. Don't know. I find them true to size.
I did an online order a week ago and haven't had any emails or anything to confirm my order. It was afterpay and I have already made a payment. I have the order number and everything
Hi Rowena, Sorry to hear this! If you can send us an email at customerservice@bestandless.com.au with your Afterpay number and/or the email address you would have used to place this order, we can look in to this further for you. Kind Regards, Emma Best&Less
update new ph number
Hi Maria, Are you able to see if you can delete your most recent comment to us with your phone number? Just for your own privacy, as this is displayed on our page. If you can send us an email at customerservice@bestandless.com.au regarding this matter we will do our best to assist ASAP!
Kind Regards, Emma Best&Less
I cannot select a size,therefore cannot add to bag. Any reason?
Hi Tania,
Thank you for your question. If a size is sold out it appears 'grey' and cannot be selected. Is this what was occurring?
I hope this helps!
Kind Regards, Emma Best&Less
Hi, i am looking to buy some womens sleepwear online (pajamas etc.) What is their sizing like? I am usually size 14 to 16 depending on the store. Are the clothes tight or generous? Thank you.
Hi, I find their sizing to be a true Australian size. So if you are a size 14 that's what you buy. It is one of the very few shops around that I can walk into and buy straight of the rack without trying them on. Hope that helps you
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