41 questions from our users
i ordered from boohoo yesterday and i was gonna look at my order today and it says you havent placed any order yet but the money has gone off my bank account. Any help?
Check your email. Chances are you placed an order before creating an account which is why it won't appear on there. They would've sent you a confirmation email or an email with the tracking number. If you want to keep track of the status of your shipping, just go back to that email and select 'Track Order'. It's tedious and annoying but it's the only way. HTH
How long does it take to process orders? I fly to the UK on the 13th of December and need it by then. I ordered it this morning, should I get it by this date? Thanks.
Iv already add in my details and brought what i wanted now im trying to do bill payments thats the 2 step but i clicked purchase billing and its taking forever to go the 3rd step taking forever to process
Hi i placed an order last night was told i would recieve an email confirming order .I havent recieved email yet and normally when ordering on line i recieve email soon as order is placed .
I made an order on Sunday night from boohoo and paid for express shipping, I live in Brisbane.. How long does it take to be delivered?
How long does it take to get to my house, I just ordered today but I need it before drip world lol rip haah
How long does it take to get here ? I ordered today & im from Sydney
what happens if my parcel hasn't arrived from boohoo yet its saying its delivered? I've even went to the local post office regarding this matter yet they say they do not recall delivering the parcel to my address even called the national post office however I must say when I tracked my parcel it said that it was delivered in another town? Is there a fault with the post or boohoo? On my end I've put my correct address in as it shows in my email, anyone else been through this?
Does boohoo ship to SA bcz I can't seem to find the SA option I asked the customer service pole and they do not even care to respond?
How much does the return shipping cost? Can’t seem to find how much it will be (if I end up needing to send anything back) anywhere on the site. I’d love to know before I go ahead with my next purchase.
I'm considering making my first purchase with BooHoo (for a pair of shoes). Are they true to size? I am so tempted but don't want to deal with any drama with having to send them back. Thanks in advance xx
Has anyone been told that the courier returned your order (to BooHoo) because it "may have" damage to parcel or label and that BooHoo will refund your order even though you didn't ask for a refund? Or that the shipping company didn't have a record or your order in the first place?
Waited after the 8 day delivery timeframe to contact BooHoo.
What ? No they didn't return my order and no to all of the above of what you've said/asked ? I don't even know what your trying to say it doesn't make sense. I contacted them immediately they responded to me after 6 weeks via Instagram not emails ! There terrible at communicate with customers especially when they've stuffed up ! So they received a BAD REVIEW ! Simple.
When I emailed Boohoo, a customer rep claimed shipping/courier website down so couldn't check my order. However, shipping / courier stated they have no record of my order.
Now Boohoo refunding my order for reason stated above. I find it weird since they can always re-send parcel.
Anyway, will wait and see if I receive my nearly $100 refund. Have read other reviews where customers either received partial refund or nothing at all!
Using after pay do I have to pay all 4 installments before I get my clothing?
Just wanted to know what sizing was like? I am looking at purchasing some basic bodysuits and am an AU size 8 but don't know whether Boohoo may run small going off the website saying the models are wearing size 10?
How much does it roughly cost to return items? (postage)
How long does it take for a refund?
I have yet to receive mine here in the states because they took the money they owed me instead of refunding me on January 3rd. I have to contact the attorney general about my refund. They are very dismissive and will lie to you about your refund. You will talk to 9 different people who will never take accountability
Flaming Dora! I tried on their trousers and it gave me camel toe...anyone else?
so iv just ordered from boohoo and normally i get an email to confirm my payment however i haven't received one, from looking on my account on order history it does say that it is in process. does this mean the payment has gone through or is there a mistake here? i need these clothes very urgently and it was a big bill so want to know if every thing is okay.
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