100 questions from our users
I have asked for a refund and my order status is canceled but yet I still haven't received my money! This is frustrating me Please refund the money!!!!
Hi there, Let me look into it for you, what's your order number? Kind regards, Jessica Customer Service8731621Hi Wenjie, Thanks for that. I've checked and I can confirm that the refund was completed on the 11/03/19. Be sure to get in touch if there's anything else we can do. Kind regards, Jessica Customer Service
I’ve just bought a book from Booktopia opened the app & downloaded the book but when I turn pages to read they’re blank Apps on my IPad
Hi Robyn, Sorry to hear this! Try this: Open the eBook in your Library and tap the middle of the screen once to bring the menu up. Along the green banner is an option for "Contents". Choose Chapter 1 and this will take you to the beginning of the book. If you're still seeing blank pages after this let me know and I'll have someone get in touch with you. Please also let me know what your order number is. Kind regards, Jessica Customer ServiceIt’s all fixed Jessica thanks
i have an samsung galaxy tab a 10.5 and running Booktopia Reader. when i open book to read the fonts are too small to read. how do i increase the size of these?
Hi Geoff, Thanks for contacting us. To increase the font size of a book, open the eBook on your device then tap the screen once to bring up the menu. Once you’ve done this, click Settings in the bottom right hand corner. There will be section called "Text Size" and a plus and negative sign that will increase or decrease font size respectively. Tap the plus sign a few times and the font size will increase. If the plus sign goes grey then you're not able to increase the size any more. Once you’ve done this, make sure you click Save in the top right corner to save the changes. I hope this helps, let me know if you need anything else. Kind regards, Jessica Customer Service
I want to download and print pages and send to a friend in prison chapter by chapter? How do I do this? I bought a book on my iphone booktopia app. Thank you. Marguerite
Hi Marguerite, eBooks cannot be printed, sorry, they can only be read on digital devices. Kind regards, Jessica Customer Service
i have been happy with booktopia service previously but i had 4 novels sent to me by mistake - emailed them - no reply rang for 3 days finally got through only to be cut off - call was not returned my current order has not been dispatched after a week extremely unhappy as i have been on the phone for 15 minutes already how do i return their novels?
Hi Beverly, I'm really sorry for the delay in responding to you. Let me look into this further for you, what's your order number? Kind regards, Jessica Customer Service
I'm using the booktopia e-reader. How can you quickly turn pages so that you can go further in the book? Wilko
Hi Wilcox I bought a physical book, have not used their ereader. You might need to ask for customer support or ask googleHi Wilko, Tap the screen once to bring the menu up. There's a slider at the bottom, with a circle on the page number you're on. Tap and hold the circle and drag it along the slider until you find the page you're after, then let go. Hope this helps, let me know if there's anything else I can assist with. Kind regards, Jessica Customer Service
I have been reading a book I purchased, on my iPhone. Is it possible to continue reading this on my MacBook Pro?
Hi Ridgi, You can definitely keep reading on your MacBook, but you'll need to install the Adobe Digital Editions program. You can find some instructions here: https://www.booktopia.com.au/helpCentre.ep?p=eBooks&o=reader-app# Kind regards, Jessica Customer Service
Hi, I purchased a book from this site as a gift. Unfortunately it was ripped and damaged on the spine when I opened the bag. I emailed you about what to do and have heard no response. Could someone please advise next steps. Thank you Best, Evie
Hi Evie, Sorry to hear you haven't heard back from us yet. Let me fix this up for you, could I have your order number? Kind regards, Jessica Customer ServiceHi Jessica, Thank you for your response, my order number was 8092988. I can provide photos if necessary. Thank youHi Evie, Thanks for that, my colleague Sam has sorted out a replacement for you and we'll be checking this copy before it's sent to ensure it doesn't have the same problem. We'll send you an email with the tracking details once it's on the way. Kind regards, Jessica
I have bought a book i.e. Dark circles and downloaded the same on mobile. However, all I can see is blank pages. Can you please check? Order no. #8083143
Hi Ansh, Sorry for the delay in getting back to you! I've sent you a direct email regarding this. Kind regards, Jessica Customer Service
I have downloaded Dirt Music and cannot enlarge the text to a readable size. The text size option does not work!! Any suggestions?
Sorry Scott but I no nothing about thisHi Scott, Sorry for the delay in getting back to you! Which device are you using to read the eBook? Once I know this I can provide some instructions on how to increase the size. Kind regards, Jessica Customer ServiceHi Jessica, am reading on a Samsung tablet model SM-T810. Scott
Hi. I have purchased and downloaded an Ebola Om an iPad mini. When I look at my library there is a 'white book' no picture of the book. If I open it there are a lot of blank pages. I can see an index and the front cover but as I flip through the pages they are all blank white. It tells me there are 300+ pages but I can't see them. Help :(
Hi Sue, Sorry to hear this! Let me know what your order number is and we'll have someone get in touch to help you with this. Kind regards, Jessica Customer Service
I'm overseas and trying to download an Ebook is this possible?
Hi Anna, I'm sorry, eBooks can only be downloaded while you're in Australia, however once an eBook is downloaded to your device you won't need an internet connection to read it. Kind regards, Jessica Customer Service
I ordered some books on the 5th of september two of the books i have received but I don't think the other two have been shipped yet, one was a preorder but the release date was the next day. Just wanting some info on when they're expected to arrive. order number is 7776193
Hi Rose, Sorry for the delay with this order, especially the pre-order title. The good news is that stock is finally on the way from the UK publisher, this is expected to arrive later this week. I've upgraded the shipping on your order to Express Post to ensure it reaches you ASAP once the item is shipped. We'll send you an email with the tracking details when it's on the way. Kind regards, Jessica Customer Service
I ordered the charmed book of shadows replica and its been seven days and hasnt arrived yet, does it take longer because its a bigger book? Im also located in melbourne
Hi CamJac, Sorry for the delay in responding. Let me look into it, could I grab your order number please? Kind regards, Jessica Customer Service
Do you deliver to United Kingdom?
Hi She, No, sorry, we only ship to Australia and New Zealand. Kind regards, Jessica Customer Service
I have joined Booktopia today and ordered an eBook online. The payment was successful and I have had emailed to me an order number. I have downloaded the android app on my Samsung phone and tablet. Logging in is no problem, but no book. It is very frustrating as google play books is an immediate download. I would expect the same here. Can you help please?
Hi Janine, Let me look into it for you, could I have your order number please? Kind regards, Jessica Customer Service
How do you share a purchased ebook with someone else?
Hi Kerri, eBooks can't be shared with other people, they're only available to download from your own Booktopia account. You can, however, download the eBook to as many devices as you like, as long as they're signed into your Booktopia account. Kind regards, Jessica Customer Service
How do I self-publish a book on Booktopia?
Hi Jason, Booktopia is a retailer - not a publisher - so we can't publish a book for you. We source all of our titles from distributors and suppliers and so we'd recommend you try contacting a distributor. There's more information on this in our Help Centre here: https://www.booktopia.com.au/helpCentre.ep?p=affiliate&o=new-suppliers# Kind regards, Jessica Customer Service
I have just put Adobe Digital Editions and the Booktopia Reader app on my Lenovo Android tablet, bought a book and EVENTUALY worked out how to down load it there and into my library. Seems to work OK. I see in the questions page here I can view/download the same book onto my PC but the download, while showing I have already downloaded it to the Lenovo only gives me the option to also load it to my LG Android phone but not the PC. Why not please? You also suggest in one answer to go to the 'Help' area but there doesn't appear to be one. Also it is awkward to scroll the pages for some reason.
Hi Olden grey, All you should need to do is download Adobe Digital Editions to this PC as well and you will need to authorise it to the same Booktopia account you used on your Android device. Try downloading the eBook file and as long as Adobe Digital Editions is installed correctly on your PC it should automatically open and ask you to authorise. There are instructions for authorising Adobe Digital Editions in our Help Centre. If you have any further trouble with it feel free to respond here with your order number and I'll contact you directly. Kind regards, Jessica Customer ServiceHi! I purchased ebook last night and downloaded it succesfully but this morning all I could see are blank pages. I tried tapping the middle part then chose contents and tapped Chapter 1, but still could see the blank pages. Please help. Thanks Oder number:8823052Hey Naysee, Have you tried closing the app altogether then opening it up? Give that a go and let me know if you're still seeing blank pages, I'll have someone get in touch with you. Kind regards, Jessica Customer Service
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