Bunnings Warehouse Questions & Answers

Why does Bunnings have such poor quality products even when superior quality is available? Why are some branded products sold by Bunnings lower in quality than the same branded product sold elsewhere?

Hi, I had a strange experience yesterday at bunnings. I have been a customer for decades and had a weird interaction with returns/exchanges I always shop at bunnings, and own several tools etc, that I purchased from them. I keep all receipts that are relevant for potential warranty issues. (I photocopy them, and keep them in a filing cabinet) the rest of receipts for consumables/globes/retic/fertiliser fade and become a nuisance, so I stopped keeping them years ago. I realise that the economic climate is bad, and there is a lot of theft out there, so with a grain of salt I take the situation on, but am curious as to the customer service philosophies? What happened is as follows: I have just recently made the decision with my wife to demolish and rebuild our house. (relevant in my situation) Thus, I have been packing and discarding many items in preparation of moving after 10 years. First,(2 weeks ago) I found a bunch of spare globes, took them to bunnings as per their return policy and got an exchange voucher.(The policy is clear with DL (ID)) and I was really appreciative). Then as I got through the house, I found some travel locks I purchased for an overseas trip last summer, and same thing returned for a credit voucher(1 week ago). Yesterday, I finished going through my garage, and found an unused tin of decking oil, a 30 metre hose, and various retic parts still in packaging. I happily brought them in to exchange for some shelving for the rental house, and I was told that my exchange amount was over a $300 limit(it was $301.) and that the lady would need authorisation from a manager. I am comfortable with all of this, however they took my drivers license for about 10 mins, made some phone calls and then almost said nothing but you can go. I asked is there a voucher available, and the manage/supervisor said no, and that our "loss prevention will be in contact". He gave me my license back, and I asked him if he could explain this? and he said no, thanks, goodbye. Now I may seem unfazed by this, but as a retailer myself I feel that there has been a customer service/communication breakdown whereby the customer is eliminated from the communication loop. I get that there is pilfering out there, I get that bunnings' return policy is fair, but I dont appreciate the insinuation that I am fraudulent in any way. I would happily have bunnings "Loss prevention" come over and see the mess my house is in whilst preparing to move. As a side note, I was returning a 4lt tin of deck oil, and a 30 metre hose, and various small items.( the retic parts could get stolen, but how can someone steal a 4 lt tin and large hose?) I really dont care about the return, and struggle to understand how bunnings can even have that policy, but I am unhappy about the insinuations of fraud. I would happily have a further discussion with someone from bunnings about it, and hope they realise, that us older family men can easily use the good graces of their returns policy. Thanks for reading. rgds

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If item is paid for with gift card then returned due to being incorrectly chosen how will it be refunded

is there a minimum required when using zippay? like at target you can only purchase something through zippay/afterpay if your items total over $100 is it the same at Bunnings

Can i do a return of a product that I have bought 2 months ago? And can i return it to another store? (Like different location)

Is it possible to get actual cash as a refund instead of the amount being refunded back onto you debit card?

I went to Bunnings today to return an item I purchased a couple of days ago and got abused by a rude staff lady telling me the item had already been returned. Which it clearly hadn't as I had it right there in front of both of us. She tried to tell me it's an automated system and the system doesn't lie. What would be the reason for this happening?

Can you find a old receipt by accessing your Bunnings PowerPass Card

Has anyone else had trouble with EnduraSeal 12mm Nylon Tap Valves?? I bought a set, re seated the taps, installed the valves, and they are the worst valves i have used, it takes 5 minutes to get the water right & when you reduce the cold to make it warmer it does the exact opposite, makes it go stone cold. These aren't worth even trying because in my opinion they are a waste of money and time

New taps in shower bought from your store and you don’t sell the items to fix it.This after numerous times fixing the item.

Is the glue used on Project Panels premium plywood 3mm thick toxic? I am thinking of using it for children's toys.

In Nov 2017 we bought an Ozito tool kit which I understand is only sold at Bunnings and has a 5 year warranty. One of the items is now faulty. Receipt is now blank due to being so faded and don't have a card statement to show for proof of purchase as it was purchased with a gift card. Is there anyway that Bunnings will be able to honour the warranty? Lesson learnt that I should photocopy receipts!!

Do you have a Ozito blv-2401 petrol blow vac Regards Jim

Does Bunnings has records of the keys they cut, can I find out if a unwanted person has copied my house key

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Will my local Bunnings shake a paint can for me if I bring one from my home?

Do you get refund cash when returning faulty item.

Where do BUNNINGS Buy from their items they sell?

Does Bunnings do layby?