In regards to the Weather Station I recently purchased, it is slowly ceasing to work. 2 days ago the outside temperature stopped working, the Barometer says it's sunny and cloudy while it's pouring rain and now today the rain gauge has stopped working while it's raining, considering it is only a few weeks old I'm not very happy with the situation and would like a refund or new Weather Station. Philip Green
Hi Philip, thanks for reaching out.
We are concerned to hear you are having some issues with your Marketplace order.
Could you please send us a private ticket with your order number, and we can connect you with the seller? Thank you.
In regards to the Weather Station I recently purchased thru Market Place, it is slowly ceasing to work. 2 days ago the outside temperature stopped working, the Barometer says it's sunny and cloudy while it's pouring rain and now today the rain gauge has stopped working while it's raining, considering it is only a few weeks old I'm not very happy with the situation and would like a refund or new Weather Station. I've tried contacting the seller a number of times and all I get is that my Internet is not working when it actually is. Reading all the other complaints about M/P I'm surprised Bunnings still trades with them. Their courier is not much better. Philip Green
Is it possible to ask for a delivery on Saturday or Sunday with the delivery services such as Costway and Timeless living?
Hi Ella, thank you for reaching out. After placing your order, you're welcome to reach out to the seller directly to provide further delivery instructions, however, Bunnings Marketplace cannot guarantee any particular delivery dates or times, unfortunately.
Thank you.
Can I get cash out at the checkout at your Bunnings store
Hello Margaret, thanks for reaching out. We do offer cash out at the register; however, this can depend on the stores till availability and individual store policies. We recommend checking directly with your local Bunnings store to confirm whether this service is currently available. Thank you.
Can I get cash out at the checkout
Hello Margaret, thanks for reaching out. We do offer cash out at the register; however, this can depend on the stores till availability and individual store policies. We recommend checking directly with your local Bunnings store to confirm whether this service is currently available. Thank you.
Hi , is there a bug in the power pass system , having been [Content Removed] to several times by staff who have no idea what they are talking about , I have been told that any power pass card in your phone digital wallet or physical card will no longer be recognised by the system due to fraud and you have to scan the CARD IN THE APP , which is a QR code . Which is fine when it works , I have to scan it three or four times , close the app open it again another three or four times before it works and the security person has to come over and say some [Content Removed] about "are you trying to use your card because it won't work basically i would have saved about two hours this year by not having this stupid thing , is the problem known and when will it function properly again as it is beyond a joke now to spend ten mins trying to get your faulty system to fire up and work , then get stopped 2 mtres away at the door to dig your receipt out after they just watched you pay ! It's actually infuriating and it's well know you have facial recognition cameras in operation to catch would be thieves etc yet I can't buy a pack of screws for a job without being stopped , the place is completly anti customer now
Hi David, thank you for taking the time to share your feedback with us here. We take the security of our customers' accounts seriously and will accept only physical PowerPass cards or our PowerPass app as a fraud-prevention measure. We're concerned to hear about the issues you are encountering using the PowerPass app in our stores. If possible, could you please send our team a screenshot of the error you are experiencing when attempting to generate the QR code in the app?
Regarding your experience in store, we would like the opportunity to raise this with the store leadership team. Could you please confirm the name of the store (or stores) where you have experienced this?
We can confirm facial recognition technology is not currently used at Bunnings. You can find more information about it on our website and if you have any questions, feel free to reach out to frt@bunnings.com.au or head to our website here: external link
Can I pay with a cheque in store?
Hello Amanda, thanks for reaching out. Yes, we do accept cheque as a method of payment in store. Thank you.
Hi, I'm looking for a contact number for maxon Products please who advertise on your marketplace. Thank you,
Kind Regards Louise
Hi Louise, thank you for your question. Unfortunately, we do not have a direct phone contact for our Marketplace Sellers, but we would be happy to reach out to them on your behalf. Please let us know what item you are looking at and what your enquiry is, and we will come back to you with more information as soon as possible.
Thank you.
Thankyou it is not in regards to a product or order. I actually work for maxongroup and we often get inquiries about maxon products. I was just hoping dor a number to direct people to. Thanks for the reply.
I purchased a Dyson replacement battery DC72 series for my dyson stick vacumn cleaner. It was processed on the 14 July and have not heard another thing about it, Not happy paid for item and delivery and there has been no comunication at all.
Hi Aud, thank you for taking the time to bring this to our attention. We're concerned to hear about this and would like to look into an ETA for your order. So that we can do so, could you please send our team a private ticket with your order number?
Dear Bunnings Marketplace Team,
I hope this message finds you well.
I am writing once again regarding the dishwasher I purchased via Bunnings Marketplace, which has not been functioning properly since the time of delivery. Despite multiple follow-ups and your earlier suggestion to send a video (which I did), the issue still persists—even when running a cycle with just two utensils for 90 minutes.
I have diligently followed all troubleshooting steps mentioned in the user guide and your communication. However, the dishwasher continues to underperform, consuming excessive time and power. The product also arrived wet inside the packaging, which raised my initial concerns.
This prolonged follow-up process has been quite exhausting, especially as I manage work, household responsibilities, and parenting. I strongly urge you to arrange for someone to physically inspect the unit at the earliest. If there's still hesitation, I request that someone from the store be sent to verify the condition directly, as the video evidence and troubleshooting haven’t been sufficient in resolving the matter.
I purchased this product in good faith and simply expect it to function as promised. It is very disappointing to experience this lack of support over a non-functional product.
I bought a hardware item at Bunnings several years ago and the lock on the item broke.
The item has a 10 year warranty on it.
I took the item back to my local Bunnings where I bought it and explained the problem and told the manager that I didn't have the receipt. I couldn't recall if I paid by cash or card either.
I had the original package, instructions, and a small packet of fixings which was still unopened. Other than the broken lock on the item it is in excellent, like new condition.
The manager told me that I could not exchange the item as I had no receipt.
According to your returns policy on your website, returns can be accepted with id and a declaration.
The manager never mentioned this at the time.
Has your returns policy changed?
What can I do to get the item exchanged as it is defective?
Thank you.
I bought a hardware item at Bunnings several years ago and the lock on the item broke.
The item has a 10 year warranty on it.
I took the item back to my local Bunnings where I bought it and explained the problem and told the manager that I didn't have the receipt. I couldn't recall if I paid by cash or card either.
I had the original package, instructions, and a small packet of fixings which was still unopened. Other than the broken lock on the item it is in excellent, like new condition.
The manager told me that I could not exchange the item as I had no receipt.
According to your returns policy on your website, returns can be accepted with id and a declaration.
The manager never mentioned this at the time.
Has your returns policy changed?
What can I do to get the item exchanged as it is defective?
Thank you.
Made a return as I didn’t use the items that was purchased.
The refund went into my account yesterday, then bunnings took it straight back for some reason? Raised this with the local bunnings and they have no clue. How do I get my money back
Hi, Thank you for reaching out to us, we're concerned to hear about your recent experience . Could you please send us a private message with the following details so we can locate the charges - Date: - First 6 digits of credit card used: - Last 3 digits of credit card used: - Full amount of transaction:
Sent
hello i returned an item that i brought online to my local bunnings to get a refund. The refund was issued back to my card, this was three days ago, can i find out how much longer this may take?
I have look on the return policy and does not say how many days , I know some shops like Woolworths take up 5 business days . So I suggest wait till then. Make sure you keep documents just in case the funds don’t go back in to your account .. if not after 5days go back and see them . I hope that helps
Good afternoon, thank you for reaching out. The refund is processed immediately at the time of the transaction. However, depending on your bank institution this generally takes 3-5 business days to be released to your account. We hope this helps. Thank you
Hi, just wondering why bulk packs of women`s gardening gloves, size small and extra small, are no longer available at bunnings when so much space is given to all other sizes for both men and women, I was told by my local store that they did not sell enough of those sizes. Considering that an entire section in store is allocated to gloves perhaps you can spare a little space for women with smaller hands who like a glove that fits properly and can be purchased in bulk packs like everyone else.
Hi Harmony, thank you for reaching out.
We'd like to raise this with our buying team, can you please confirm your local store?
We appreciate your feedback, thank you for taking the time to get in touch.
Goulburn NSW 2580
Hi Harmony, thank you for your reply. We have raised your feedback with the relevant team. We appreciate you taking the time to get in touch.
Is it possible to place a order tomorrow and have it delivered to Wollert near Epping on Saturday 21 December
Hi Margaret, thank you for your question here! For Bunnings Marketplace orders, we are not able to guarantee specific delivery timeframes, unfortunately. If you enter your postcode on the product page of the item you're interested in, you will be able to see delivery estimates. Thank you.
We need 40 lengths of eckodek ironwood and 3 installation packages. How much will it cost with a powerpass
Hello Cynthia, thanks for your question here. Please contact your local Bunnings store and speak to the trade desk, they will be able to provide you with a quote of these products. Thanks again
Hi there, we need 40 ekodeck designer ironwood planks & 3 install ion kits with spacers. How much is the cost with a powerpass
Hello Cynthia, thanks for your question here. Please contact your local Bunnings store and speak to the trade desk, they will be able to provide you with a quote of these products. Thanks again
Do you have children's ride on cars
Hi Victor, thank you for your enquiry.
We have a range of ride on cars for kids sold through Bunnings Marketplace.
You can view this range here: external link
Is there a limit on cash out at Bunnings
Hello there, thanks for reaching out. The amount of cash out aloud is up to each store's discretion. Thank you
@bunnings warehouse, please learn how to spell. Especially, if it’s your duty to reply to customers. It’s, *allowed, not aloud.
Get an answer from our members and Bunnings Warehouse representatives
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