BuyInvite.com.au Questions & Answers

Thanks for messaging Buyinvite. In this instance, I've manually lodged a return for you and have sent through a separate email with further instruction. Please follow these three easy steps to return.

1. Prepare Your Return Items must be returned to us in brand new condition, with the packaging being exactly as it was when you received it. Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that were shipped with the Product.

If the returned Product is in a noticeably used condition, we may not accept your return. Clothing and footwear items may not be returned if they have been noticeably worn or if swing tags have been removed.

2. Book Your Return Visit external link  to book your return via OmniReturns. Simply confirm the details about your return, select your service and complete payment. From here you will be emailed a label that must be attached and secured to your parcel before sending back to us. Ensure you keep note of the tracking ID to follow your return back to our facility.

3. Sit Back And Relax! Once we receive your return we will process this within seven business days. Our Returns Team will contact you via email to confirm once this has occurred.

Your return will be processed in accordance to our Return Policy, which can be found here: external link . For voucher reimbursements, your voucher will be available against the My Vouchers section of your Account straight away. Each voucher has its own expiry date and must be used before this time. You can expect to see any monies owed reach your bank account within five business days of being processed. Please note if you have paid using OurPay, we will adjust any outstanding installments and arrange to refund any overpaid money within ten business days.

If you have any questions or concerns, please be sure to let me know.

Tax number

Hi Carolyn, thank you for your message. With the recent developments of the COVID-19 pandemic, Mysale has closed all offices globally and we will be working remotely from home to support the social distancing advice from the government. As such, all phone lines are closed until further notice. We apologise for any inconvenience caused by this. Meanwhile, should you have any questions, please do get in touch with us through the contact us section from your account and we will assist you accordingly.

Hi Bruce, thank you for your message. Referring to your query, it will be delivered in the original box.

Hi Tania, thank you for reaching out to us here regarding your delay order. We always prioritise complete satisfaction of our customers and make sure that the products reach them within the specified time limit. Unfortunately in your case certain situations just came up suddenly and we failed to dispatch the items within the planned time frame. We have experienced an unusually large demand for the product that we had not predicted and we are still awaiting for the stock arrival from our supplier. I am sorry for all the trouble that caused you surrounding this order.

Hi Sadie, thank you for reaching out to us here and I'm sorry to hear that you are not able to see your orders in your account. Normally, you will receive an email confirmation once an order was placed. Could you please let us know the date of the order has been placed together with the amount that you have paid for this order. Once we receive your reply, we will look into it.

Thanks for your prompt reply. The date was 27th May and the amount $63.15. It is a red and black bag.

Hey Sadie, I have checked and could see that you have ordered Leather Red-Black Leather Roberta Rossi Rrc18300522 Shoulder Bag on 27/05/2019. Your order number is 29379187. Upon checked, your order has been placed under email address boostyourlist@outlook.com.

That email is wrong. My email is sadiestolar91@gmail.com. please adjust. Thanks

I don't have that email. Please put me order under Sadiestolar91@gmail.com.

Sadie, please be advised due to privacy settings we are unable to amend the email address for you. I am sorry about this.

Well that is a pity some stranger is going to receive my message about my delivery I won't be able to travk my order.!

Hey Sadie, I understand your situation regarding this issue. Upon checked, we are currently waiting for the stock arrival from our supplier. Not to be worried, we will update your order progress personally to Sadiestolar91@gmail.com once your order dispatched from our warehouse.

Thanks I feel better about that.

No worries. Have a great day ahead :)

could you please advise when I am receiving Ord no 29379187.

Hi Sadie, I’m sorry for the delay of your order, unfortunately it appears that we have encountered an unforeseen delay in receiving a stock shipment from our supplier. At present, we do not have an estimated time of arrival. However, please know that our team is in dialogue with the supplier to establish when we can expect this stock to reach our warehouse. I will get back to you as soon as I have an update for you.

Your patience would be highly appreciated, if you have any questions in the meantime, please don’t hesitate to let me know.

Thanks for reply

No worries :) Have a great weekend!

Still have not received my order. Is there any news on it. Thanks

Hey Sadie, I'm sorry to see that you are still to receive your order. Unfortunately, there has been no update from our brand partners just yet in regards to the stock dispatch date. We will keep on chasing for an update and try to further expedite this. Alternatively, due to the time elapsed, would you consider a full refund instead? Please accept my apologies for not being able to provide a resolution at this time.

I will wait a little longer for the product. If it is not going to arrive soon I will ask for a refund. Thenks for your reply.

Alright Sadie, no worries.

Can you please issue a full refund as this wait is unacceptable.

Hi Sadie, I have checked and could see that we have cancelled the order for you due to our supplier failed to supply the stock to us. The refund amount of $63.15 has been successfully processed on 31/07/2019 back into your PayPal Account. Thank you.

Thank You

You're welcome. Have a great weekend.

Hi Beckstar, thank you for reaching out to us. I'm really sorry to hear about your recent experience you have had with us. Can you please provide me with an order no and I would love to look into this and see how I can assist you with it.

Hi Beckstar, thank you for reaching out to us. I'm really sorry to hear about your recent experience you have had with us. Can you please provide me with an order no and I would love to look into this and see how I can assist you with it.

Hello Merlyn,

Thank you for your message. I have checked on your account and everything seems fine. Can you please advise the error message that you have received?

Good Morning Flossy, has this been resolved?

Hi Moet. This was the exact same problem I had. The only way I got a response that would eventually fix my problem was to post something publically about Buyinvite on this forum. They provide no contact info and the ‘contact us’ section of your account is only of benefit if you can access your account.

I had my problem fixed but won’t shop there anymore.

Thanks Lyn, Ive re registered with a new email now ... only way around it .. Thanks for your response tho,

Lissa

Hi Caroline, thank you for reaching out to us. Yes you can still return your CK jacket without the original packaging. Have a great day ahead. Cheers - Sharmani

Hi Ak, I have checked on your order with our CS team and can see that both orders was dispatch on 05/05 and tracking will only been updated in 3 business days. You can always call our customer service on 02 8081 0971 from Monday to Friday during office hours. Cheers.

Hello Giuseppina, thank you for messaging us. Our Sincerest apologies for the delayed reply. I am sorry to hear that you are without your order. Can you please advise your order number and we will look into it for you.

Hi there Rachael. While we do advertise the country of dispatch, we dont at this stage provide the information regarding the country of origin on the listing. I will certainly provide your feedback to the team, so that we can look into providing this information moving forward. Thank you so much for your time. Cheers, Jack.

Hi LindaLea, I'm so sorry to see that you appear to have been double charged and that you can't reach us! Can you please let me know your order number to review your account and contact you, or could you call us on 1300 304 699. Looking forward to hearing from you xx

Thank you for your reply. I do believe the order number was 19113960. The double charged order occurred on 14/01/2016.

Many thanks. LindaLea

Hey LindaLea, thank you for providing this. Let me take a look into your account and we'll call you shortly. xx

Hello LindaLea, we've tried to call you just now but couldn't reach you. We'll try to give you a call in the next hour. If you'd prefer, reach our office on 1300 304 699 at your earliest convenience and ask to speak with Jagdish :) xx

Hello Akaw! Yes, if we are unable to fulfil your order, you will receive an email. If you request to cancel your order, we will confirm as soon as it has been cancelled through your request. You can also check the status of your order by visiting external link 

Hi Maureen - I will be looking to this now and will speak with you soon. Thank you

Hi, I placed an order last night. Not my first, but the first using PayPal. I approved the app to PayPal link message and there have been no unconfirmed payments or shady activity. I'd say it won't display a postage cost because it's free.

Hi, apology for the delayed response. Our postage charges is $9.95 however if your are first time purchaser it will be free. Thank you

Hi Ania, your returns have now been refunded as of today. Please allow 3-5 business days for the refund to reflect into your Original Method of Payment.

Can someone please tell me how to unsubscribe from here. It's nowhere to be found.

They just approved that they can used my facebook account when I said no! I really need help to get deleted/unsubscribed from buyinvite asap!

Hello Navneet, I apologize for the delayed response and delivery of your order. For us to check any further, we will need to obtain your order details first. Thank you