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City Beach Australia

City Beach Australia Questions & Answers

Online store, Physical store
2.1 from 335 reviews

8 questions from our users

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers
Stephanie

Stephanieasked

City Beach Australia

My daughter purchased a Mooloola dress from City Beach in Westfield Carousel Cannington and the dress has become unstitched on one of the frills and seems to have shrunk despite following washing instructions. She has worn it once as it now will not fit. I wanted to contact Mooloola directly but cannot find a way to do this. Unfortunately she has not retained the docket but I have photos of her wearing the dress on the day of purchase. Can you please provide me with contact details for the manufacturer of Mooloola clothing and I will take up my issue with them? Thank you

No answers
Nicki

Nickiasked

Physical store

Why is the customer service so bad?!? They accused me of stealing when I showed them my receipt

1 answer
Josh
Josh

Because there so big they don't care if they lose a few my work mitre 11 I'll call it are just as bad with there customers. They only care about profits

Jamaica W.

Jamaica W.asked

City Beach Australia

Is city beach online cheaper than in stores

3 answers
Peco K.
Peco K.

Yes i can't buy my son's DC shoes in store only on line & all was exerlant shipping in 2days exellant price..

Peco K.
Peco K.

I'll be buying more from this store online for my son as it was a good experience...

Josh
Josh

Yea I had a couple of good ( quick deliveries ) and then shot hit the fan for the next 2 orders, and always sign as I had my stuff pinched and can't get it back

ilaria m.

ilaria m.asked

City Beach Australia

Why I can’t purchase the same day delivery even if my post code is actually matching? At the moment of the check out it’s just express and standard!!!

No answers
Leenie

Leenieasked

City Beach Australia

Got a Xmas present from your store tags intact but no receipt the item is to small
Can I exchange?

No answers

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