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City Beach Australia Questions & Answers
Online store, Physical store8 questions from our users
Trinity Morganasked
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
3 answers
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Could you let me know if you receive your items
Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.
Courtney L.asked
Are the jeans stretchy and is a 14 big or tight fit
No answers
Coaster71labradorasked
Do you have click and collect
No answers
Stephanieasked
My daughter purchased a Mooloola dress from City Beach in Westfield Carousel Cannington and the dress has become unstitched on one of the frills and seems to have shrunk despite following washing instructions. She has worn it once as it now will not fit. I wanted to contact Mooloola directly but cannot find a way to do this. Unfortunately she has not retained the docket but I have photos of her wearing the dress on the day of purchase. Can you please provide me with contact details for the manufacturer of Mooloola clothing and I will take up my issue with them? Thank you
No answers
Nickiasked
Why is the customer service so bad?!? They accused me of stealing when I showed them my receipt
1 answer
Because there so big they don't care if they lose a few my work mitre 11 I'll call it are just as bad with there customers. They only care about profits
Jamaica W.asked
Is city beach online cheaper than in stores
3 answers
Yes i can't buy my son's DC shoes in store only on line & all was exerlant shipping in 2days exellant price..
I'll be buying more from this store online for my son as it was a good experience...
Yea I had a couple of good ( quick deliveries ) and then shot hit the fan for the next 2 orders, and always sign as I had my stuff pinched and can't get it back
ilaria m.asked
Why I can’t purchase the same day delivery even if my post code is actually matching? At the moment of the check out it’s just express and standard!!!
No answers
Leenieasked
Got a Xmas present from your store tags intact but no receipt the item is to small
Can I exchange?
No answers
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