Commonwealth Bank Travel Insurance Questions & Answers
We have a platinum card and hired a car from Melbourne to Adelaide with our card. I didn't notify the bank of our trip. We had a rock fly into our windscreen and it smashed resulting in a $5500 bill from the rental company. Will I still be able to claim the insurance?
Thanks in advance
Do you need to purchase the holiday in your Mastercard gold to use the free travel insurance
No but you need to register your trip. Check NetBank to activate and terms and conditions
What is the criteria for activation of travel insurance. Do you have to buy your flight tickets with the card?
I hold a Platinum Awards Mastercard. If I make payments with this card, am I covered for Hire care excess. ie. approx $5000. Thankyou
Hi Anna, I can’t answer your question specifically but I had a very very bad experience when I used the Commbank travel insurance. I am currently overseas and used a different company. I will never use commbank insurance again.
Thanks for your helpful response. I will arrange other insurance.
is there an upper age limit for comm insure travel insurance - for travel within Australia ?
We have diamond awards free travel insurance. We would like to know if our flight is cancelled due to covid will we get our money back
To activate our overseas travel insurance on our Platinum Credit Card do we have to pay for the trip with this card please?
We paid a deposit of $8000 (50% of cost of tour). This was for a 20-day tour of Russia and the Scandinavian countries commencing on 22 July 2020. We have a Diamond Awards credit card which we use for all our travel insurance. Because of the Coronavirus we will not be undertaking this trip this year. Please advise if we are entitled to claim refund of deposit.
are flights covered
How do you get hold anyone to complain to ???I have tried but to no avail .
Are we covered if the first leg of our trip is not a flight.? Example: We live in Canberra - If we are booked to cruise overseas out of Sydney and we drive to Sydney to meet the cruise ship is our insurance for the cruise period covered? Friends have told us other policies with other banks state that to be covered the first leg of your trip has to be a flight.
If I have to cancel due to illness, will my spouse be covered also.
Hi. Yes likely. if you booked together and activated before you find the illness. However you will have to pass tricky time pre-existing medical condition traps.
i need to cancel a trip due to changes within our business (can no longer go away as it would be detrimental to our business) am i covered for this type of cancellation?
I currently have travel insurance taken out last year. I am travelling in June. What happens if the country I plan to visit ends up being identified as somewhere with Corona virus. I am unable to find anywhere in the PDS that indicates we are not covered for epidemic or pandemics. Please advise if this is correct.
You need to contact the bank to confirm the details of your policy. The insurance policy attached to the credit card will not cover you even if it was activated prior to the coved-19 being declared an emergency. I’m not sure about other products offered by CBA.
As above,if it’s credit card insurance you are not covered.Especialy if it’s a Combank credit card.
As the Australian government has advised against travel to Italy, I am concerned about landing in Milan where there is an outbreak of coronavirus. I am over 75Yrs. and don't want to risk contacting the disease and want to cancel my trip..am I insured for cancellation.Policy #719100884324.
I hope it’s not credit card insurance,then you’re in trouble.Anything to do with Coronavirus is not covered.
South African Airline have changed my flight so now we are booked to fly 9 hours earlier than we initially booked. This means we will have to stay a night in Johannesburg to connect with our booked flight to Cape Town. Can we claim through our Commonwealth Bank Travel Insurance for accommodation in Johannesburg as the airline says they are not responsible and to claim through our insurance.
We are travelling to Paris in July and then embarking on a river cruise from Amsterdam to Budapest and then a few days in Prague. I paid and activated my commonwealth travel insurance Sept 2019. Are we covered for full refund if trip is cancelled due to coronavirus?
Not really sure. Corona Virus is not a Riot or Earthquake situation and there are certain conditions in PDS. Good luck with the travel.
From what I found on the insurers website and in the PDS is you are not covered for ANY world events. If you took out normal insurance with Covermore you would be. I myself thought it only applied to terrorism. I may be wrong, I hope so as we are in the same boat as you (pardon the pun)
No anything to do with Coronavirus is not covered,I’m going on the same river cruise in April
Is it correct that under the CBA Credit Card Insurance with CoverMore, if you booked travel before the advent of Coronavirus (Covid 19), you are NOT covered under the policy issued, should you contract the Virus?
I dont think any insurance covers corona since late January or earlier
Combank travel insurance is useless,it doesn’t matter when you started it your not covered.Next time try another bank or go directly to an insurance company.
Is it correct that under the CBA Credit Card Insurance with CoverMore, if you booked travel before the advent of Coronavirus (Covid 19), you are NOT covered under the policy issued, should you contract the Virus?
Under the CBA CC insurance, it doesn't matter when you booked, the key date is the date you activated the insurance. So even you booked travel before the advent of Covid19, but activated after the advent, then Covermore treats you like "you knew Covid19 is out there when you book the travel", so you may not covered. It is a non-sense policy. If you are lucky to escape the first trap, there is another trap from Covermore waiting for you. Good luck.
That is not how I read the general exclusions...and I quote.. claims caused by, or claims arising from, an epidemic, pandemic or outbreak of a contagious disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these
no coverage no matter when you took out insurance...
Rang them myself and they told me anything to do with Coronavirus,is not covered.So buyer beware.Combank and bankwest credit card insurance is useless.
If I hire a car in another city in Australia and pay with CBA Visa am I covered for accidental damage?
No. They offer International travel insurance, not domestic.
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