2Culture Kings

Culture Kings Questions & Answers

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Ken Jericho C.
Ken Jericho C. · Physical Store

Hello, I bought 2 pairs of shirts from the goat crew as a farewell gift for my cousin who is going to move to a different country but sadly didn't make it. Is it still possible to get a refund? I bought it instore from Culture Kings Melbourne

Mad
Mad  

Ofcourse just go onto there site or instore they are so easy going ! Awsome customer Service ! Hope this helps ☺

Ken Jericho C.
Ken Jericho C. · Culture Kings

Hello, I bought 2 pairs of shirts from the goat crew as a farewell gift for my cousin who is going to move to a different country but sadly didn't make it. Is it still possible to get a refund? I bought it instore from Culture Kings Melbourne

Mad
Mad  

I really sorry about the belated reply As my Mom is in hospital with Covid in a bad way !

Faux N.
Faux N. · Culture Kings

Sorry if already asked but is all the jewellery authentic or fake?

Culture Kings
Culture Kings   DM   

Hey! Please email us on online@culturekings.com.au and let us know which item you're looking at as there will be many different brands that have varying types of jewelry!

Jake A.
Jake A. · Culture Kings

I just bought a gold plated chain, are the chains sold by culture kings legit, and do they last a while?

Culture Kings
Culture Kings   DM   

Hey Jake! Feel free to send us an email at online@culturekings.com.au with your order number and we can answer questions about the specific chain you purchased!

Teniael R.
Teniael R. · Culture Kings

Does the cross pendant comes.with the chain?

Culture Kings
Culture Kings   DM   

Hey Teniael! This is for the pendant only!

Snyper T.
Snyper T. · Culture Kings

Just done a order today Wednesday 21st September 2022 at 1:00pm i chose the NZ Jump the Que cause i stay in NZ, was wondering will my order get here by Saturday 24th September Weekend Delivery?

Culture Kings
Culture Kings   DM   

Hey! Are you able to email me your order number so I can check this one? My email is e.yates@culturekings.com.au Hope to hear from you soon!

Tubish
Tubish · Online Store

Hello...I've shopped at CK a few times, always had a great experience (online)...my question is in regards to the Air Jordans 1, maybe a silly question but I have to ask, you don't state if they're authentic? Surely they are?

Thanks.

Culture Kings
Culture Kings   DM   

Hey, Thank you for reaching out!

I can confirm that all of our shoes including our Air Jordans are 100% Authentic.

If you have any further questions, you are welcome to reach out to me directly at E.yates@culturekings.com.au

Good luck in the future raffles and we hope you cop a pair of our Jordans!!

Addsie C.
Addsie C. · Culture Kings

Hi just wounder when I'd get a reply to my email about a purchase I made .you sent 2 out of three items the third item being the only reason I made the purches as a package deal . it was available when I made the purchase now you say it's not in stock . I'd like a full refund I'll send the other two tops back wich i only purchased as a bonus being in a bundle deal but maybe this is how you lure your customers in buy promising somthing you can't provide and hope there happy with othere product and won't say anything . We'll not this customer . Plz reply to my email asap .

Culture Kings
Culture Kings   DM   

Hey Addsie, Thank you for reaching out and I am so sorry you have not heard from us!

My name is Elly and I would love to assist you with this. Could you please send an email directly to myself at e.yates@culturekings.com.au along with your order number so I can investigate this matter further.

I look forward to hearing from you.

Addsie C.
Addsie C.  

You've taken too long to reply. It's been over a week I will no longer shop with you nor will I Eva recommend your store to anyone els sad that yous have made no attempt to communicate till now . I'll will leave my feed back as I no this will effect you more than any email I send will. as yous have proven . Hope you take the time to reply to your customers alot sooner than you have with myself. insted of just hoping the issue Goes away buy ignoring it.

Culture Kings
Culture Kings   DM   

Hey Addsie! I am so sorry for the inconvenience as I am new and still learning. I still would love to be able to turn this around for you regardless so if you can, please send me an email at e.yates@culturekings.com.au and let me know how I can assist and I will do my best to get this all resolved for you!

I hope to hear from you soon!

Juan Steven R.
Juan Steven R. · Culture Kings

hey, I was just wondering what/who’s the manufacturer is of Loiter in culture kings is?

Mote
Mote  

Not sure bro, haven't gotten any of there stuff yet. They're a NY street wear company if I remember correctly. But my boys are currently into Carre', so that's all we get atm.

Culture Kings
Culture Kings   DM   

Hey Juan! Loiter is manufactured through different companies, depending on the product!

Paula
Paula · Online Store

I purchased a pair of NIKE AIRMAX 97’s
December 2021 , one of the air bubbles has popped inside , only 6 months old no hard wear & tear , is this normal ?

Culture Kings
Culture Kings   DM   

Hey Paula, Thank you for reaching out and I am so sorry to hear that you have received a faulty item.

Can you please email me directly at i.petroccitto@culturekings.com.au with your order number along with images of the shoes (including the soles) so I can attempt to have this matter resolved as swiftly as possible.

I look forward to hearing from you.

Shawn
Shawn · Culture Kings

If I'm in London can I buy these products

Culture Kings
Culture Kings   DM   

Hey Shawn, We definitely ship internationally to the UK! You can see our current list of countries here: external link  :)

Shawn
Shawn  

That's not what I asked my friend lives in London and wants to buy online can they do that I know you ship there they question is can they buy online

Culture Kings
Culture Kings   DM   

Hey Shawn, Yes, anyone can purchase our products online, as long as we offer shipping services to their country! :)

As we are able to ship to the UK, your friend can order from our Australian website.

Hopefully, this helps!

Idk C.
Idk C. · Culture Kings

Hi I have a question. How is your business sustainable when it comes to your streetwear?

Culture Kings
Culture Kings   DM   

Hi! All of our parcels are sent paperless and we are constantly improving on our sustainability practices in an effort to make our company more environmentally friendly :)

Lilian C.
Lilian C. · Culture Kings

Anyone else experiencing validating their entries for the CK Lamborghini giveaway???

Doing the online shopping the website works perfectly!

However when trying to validate my entries all of a sudden there’s website problems such as freezes then my safari shuts down???

I have tried so many times!!!! And all the times I’ve tried it does the same thing???

DJJ
DJJ  

Maybe try using another browser, like Chrome? I haven't had problems with mine and I use Chrome.

Culture Kings
Culture Kings   DM   

Hi Lilian, We have had some issues with customers who are using an iPhone 12. We actually have a special competitions team who are able to help you with this :)

Can you please email competitions@culturekings.com.au?

Our team will happily help work with you to troubleshoot and get your entries validated :)

sfloc21
sfloc21 · Culture Kings

Is the 3mm Cuban chain real gold?

Culture Kings
Culture Kings   DM   

Hi there! It is gold coated :) You can see all of our jewellery questions here: external link 

Betsaida J.
Betsaida J. · Culture Kings

Is culture kings jewelry quality good or not? Making a purchase for my boyfriends birthday, need some into

Culture Kings
Culture Kings   DM   

Hey there, All of our jewellery varies depending on what piece you are looking at :)
Here is our frequently asked questions page, with all questions about jewellery external link 

Let us know if you need anything else! We are here to help :)

Zane J.
Zane J. · Culture Kings

I’m seeing a lot of unappealing reviews in regards to shipping and customer service. I want to make an order but this is off putting, some people seem to be unable to reach anyone yet when you guys respond you want an order #, where are you wanting people to send their order number to get this sorted out? I’m skeptical about spending more than a preferable amount of money on a website that does not seem to have high ratings.

Culture Kings
Culture Kings   DM   

Hey Zane, Unfortunately, we received a lot of backlash during COVID in regards to late deliveries. It was a horrible time while we worked closely with Australia Post to get the delays sorted!

I ask customers to send their order # so I can reach out to them via email and compensate them for any parcel delays/losses that may occur in transit as we hate for our customers to be out of pocket.

If there is anything you have concerns about, please reach out to orders@culturekings.com.au - we are more than happy to help!

Thanks,
Kate

AMANDA
AMANDA · Culture Kings

Hi
Just wondering why there isn’t a VIP discount card for people who spend a lot in the shop (As we do) or discounts for VIP customers
Would be a good incentive for customers.
We shop a lot in the store in Parramatta.
Thank you
Kind regards,
Amanda

Culture Kings
Culture Kings   DM   

Hey Amanda, Thanks for the tip! We definitely do want something similar like this in place.
Keep an eye out as this will be in the future!

Thanks,
Kate.

babyenragedthunder
babyenragedthunder · Online Store

im seeing mixed reviews and wondering if i should even spend the money

Rusty
Rusty  

No.After considering an online purchase for shoes i would never consider again.I received great personal service at the sports store i attended and after trying on several pairs which was no bother to staff i purchased greatly discounted and far superior shoes for the same price as culture kings ordinary runners.If i have an issue i can present to staff as needed in a 10.minute drive as opposed to a wait and see if they look after me.Just my own experience.

babyenragedthunder
babyenragedthunder  

Im more of a jewellery type person, like chains and bracelets. I found a few ones i like and honestly dont care what theyre made of or how long they will take to ship, just want to know if they are durable and will last a while

Culture Kings
Culture Kings   DM   

Hey there! We have recently opened The Vault which contains all of our jewellery. I would definitely check out "House of Auric" - they come with their very own authenticity card :) they are very durable and last a long time! -> external link 

Chad
Chad · Culture Kings

does culture king online purchase provide an invoice?

213Livin
213Livin  

I’m not sure what type of invoice you’re referring to. They sent an order confirmation email about 4 days after I placed the order and a shipping confirmation like two weeks later. When I finally physically received the order itself, there was no receipt/invoice.
I strongly recommend that you not do business with these “people”-it will save you a lot of stress.

Chad
Chad  

Thanks for your info. Happy new year

Culture Kings
Culture Kings   DM   

Hey Chad! We have gone completely paperless and don't actually send invoices anymore. However, if you require one, we can email you a copy :)

Reach out to orders@culturekings.com.au!
Apologies for the late reply, we have just made an account for here :)

Culture Kings
Culture Kings   DM   

Hey 213Livin, I'm so sorry to hear that you have had such a terrible experience with us online :(
It definitely should not have taken 2 weeks to get to you. If you do ever have any issues, please reach out and we will be more than happy to look into this.

Again, apologies for the inconvenience.

Please let me know if we can assist with anything else!

Tracy H.
Tracy H. · Culture Kings

I got an email saying I needed to send a screen shot of my purchase withdrawal from my bank account! It’s unprofessional to ask for a screen shot of my bank account to prove purchasing. Any help?

Culture Kings
Culture Kings   DM   

Hey Tracy, Apologies for the late response on this one! We require this information as a way of crosschecking.
We don't want to see anything else other than the one transaction coming to Culture Kings.

If you would like to read more in this, you can do so here -> external link 

Please let me know if I can assist with anything else.

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