I bought the Kodak PixPro FZ55 yesterday and opted for expedited shipping, but I have yet to receive a confirmation email or tracking number. I didn't register and checked out as a guest am hoping to get answers on whether or not i'll get my order and how soon
They are very slack when it comes to communications, I ordered something from the St Peters Wearhouse and nobody rang me to say we are ding a stock take we can not send it to you right now and buy the way we don't have stock here, I only found out when I went to a store, they didn't have stock but the shop I was in did, the fuss just to get the order changed from pickup from St Peters to Bondi Junction was a nightmare but got it done on the spot and walked out with my product
Agree, very slack to the point is there is no communication. I got a support request and had no idea what it was but looking into it , it was actually to say my request had been approved and was meaning that my order payment was accepted.
Hi I ordered my Oppo A78 5 g 128 GB glowing blue phone on the 7 th January 2024. I understand Digi direct is awaiting stock. How long does it take for Digi direct to have this item in stock?
I am a customer of Digi direct - you seem to be under the mistaken impression that I am connected with the store. You'll need to contact them for an answer to your question.
I put in an order last Thursday for items that were in stock, promised same day dispatch but they had not left on Friday when I called. Now on Monday morning they say they have been dispatched and given me a tracking code which Australia Post does not recognise?
Hello Paul. Tracking codes can take up to 24 hours to be registered on Australia Post's system. If I can ask you to please try again later today, it should show up in their tracking platform. Thank you for your patience, have a nice day.
Hi, ordered 9am Monday 26th Sept, its now Friday 30th Sept and still the order has not been processed/sent, certainly appears that the order is going to take weeks, not days!! From memory, this is not first time Digi has delayed processing/post my order, so please tell how you sell an item when you don't stock it without informing the customer prior that a delay will occur because the item is on back order ? apologies just don't cut it, your not the only retailer to do this, however many customers won't return, including myself!!
Hello Chris. Apologies for the delay, the team is working to process all orders, it's just taking a bit longer at the moment due to extremely high volume from our current sale. If you can please email me at community@digidirect.com.au with your order number I can have the team provide you with an order update ASAP. Thank you for your patience, take care.
Thanks Shawn, item on the way, 9 days since placing order, still don't have it, guess it better late than never!
I'm in the market to purchase WD Passport 2 T SSD storage units, which are listed on your site on ebay for $99.00 Having been burnt before buying cheap ssd units on ebay, which turned out to be empty shells with a 16 gb storage card glued insides."" Can you confirm that your units are genuine WD products, and are the correct capacity as specified.? Also are the units in stock ?
Hello Colin. Yes, all our products are genuine products from the Australian distributor, the capacity is as stated. In the My Passport 2 TB SSD range, at the moment we have the Blue, Red, and Gray model in stock. You can purchase them here: external link
Hi Shaun. Thanks for the reply. I'm still confused, your price on the link is $479.00, Whereas the price on ebay for the same product supposedly being supplied by Digidirect is $99.00. Can you please explain the difference in price ?
Hi Colin. That's likely the non-SSD version. If you send me the link you're looking at I can confirm, but probably you're looking at this item: external link
Hi I have well received the wonderful GF32-64mm lens purchased from you a few weeks back (order date 19/5/2021) but as I was about to submit my receipt to Fujifilm FPS I realised I only have the 'picking slip' rather then an actual invoice. Grateful if you could send it to my by email ivyvey@gmail.com - Igor Vyvey
Hi Igor. No problem. Could I ask you to please email me at community@digidirect.com.au to let me know which store you purchased at and I will have them forward the invoice to you. Thank you.
Hi , i am looking for a binocular best for wildlife and nature viewing up to $1k. I have no experience on this product. Please recommend what you know. Thanks !!
Hi there. I would recommend the Nikon 8x42 Monarch 7 binos. They are a high quality popular bino set, they let in a lot of light, and they are well within your budget. We have them in stock for online delivery, more info here: external link
Alternatively if you wanted something with a bit more magnification, this Bushnell set has 10x magnification (the Nikon has 8x). We have one left of these in our online warehouse for delivery: external link
How long do you usually have to wait for a lens that's on back order?
Hi Tan, I guess it depends on the supplier. I bought a camera (nikon) on backorder from DigiDirect a few years ago, and they were very accurate with how long it would take to arrive and they let me know when it was in. I'd ask them specifically about the lens you are after, Cheers
Hi Tan. The typical backorder delay is 7 - 14 business days, but that's a general guideline. It can be faster or shorter depending on the supplier, whether they have stock or if they are bringing it in from overseas, how popular is the item, etc. As Chris suggested, if you respond to your email about the backorder asking for an ETA our online team will see if they can provide a more specific estimate than the 7 - 14 days outlined. Thank you for your patience.
@Chris, Thanks for sharing your experience, mine is on the opposite, 2 months and 2 weeks and still waiting, no ETA can be provided. @Shawn B. my order is not a 'typical' one. 2 months and 2 weeks waiting, I have emailed the DigiDirect Sales team for latest update, i haven't received an answer yet.
Hi Tan. I'm sorry about the long delay. I've just flagged your email for priority response from the online team. Apologies, we are receiving a very high number of inquiries at the moment. You should receive a response from them shortly. Thank you for your patience.
I personally have been waiting almost 6 months, I still don’t have my lens, no update, no ETA provided while the lens is in stock in other shops. Never again
I cancelled my order after 3 months. Unsubscribed from their email list, blocked their ads on FB and IG. They don’t exist anymore as far as I’m concerned.
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