Hi I just received a new 125lt dux electric hot water unit. Inside the inlet and the outlets is a pink plastic plugs that look like there blocking up the inlet and outlet. Are these just to stop debris while storage and transport or are the functional for the hot water unit?
Hi Dylan,
Thanks for raising your question.
The pink plastic are the ends of the internal plumbing of the heater, they ensure the maximum amount of hot water is efficiently delivered into the house.
Sincerely,
The Dux Team
What should I expect to pay for supply and installation?
I paid $1550 250lt supply and installed from Bunnings.
Hi Karen, I paid similar to Dung, I think it was $1534.00 for a 250L unit through Bunnings, but this will vary if it is not a like for like replacement, if you have a narrow or difficult access (I had one meter wide access and this was OK) and there is an additional charge if you want them to take the old unit away. The price included the supply and installation of a duo valve, and a cold water expansion valve, but not a tempering valve as I was advised I didn't need one. I assume the price will be something less than that for a 125L unit.
$1600 - $1700 to purchase 125L unit & Install, with all new fittings/valves, & remove/dispose of old cylinder.
Hi Karen,
We'd be happy to assist you with your question.
If you can email through your name, phone number, address where the unit will be installed, to help@dux.com.au it will be great.
Regards,
The Dux Team
Karen, find out exactly what they give for installation as they will tell you that there are extra charges if they system is not exactly back to back, but give you a fixed quote, so if it is a simple install, they pocket the extra money.
1.8kw or 2.4 in 125l
Hi Arthur, Thank you for raising that question. Currently the 125T1 is available with 1.8kW or 3.6kW elements. They draw 7.5A and 15A current respectively. Please have your electrician assess your supply wiring to ensure that it is capable of taking this load. A lower powered element will draw less current, but will take longer to heat.
On average from cold to hot, a 125L tank with a 1.8kW element will take 4hrs to heat up.
A 125L with a 3.6kW element will take 2hrs to heat up.
Best Regards,
The Dux Team
Our system has no identifying stickers, scratched off ..?! height tells me it's a 125lt the thermostat is EWT1L2-523 (6/4/20060) element plate says Kawa 051C 240/3600dux p/n 0102 the element or thermostat must be defective as we only get luke warm water for a few days now.. Does Dux still sell elements and thermostats for these models? (Perth)
Hi Rick, Our team would like to speak with you at your earliest convenience so we can get this sorted. To locate your details easier, can you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au?
Regards,
The Dux Team
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