I have recently moved into a one storey apartment we purchased of which a new duxflo tank was installed less than 12mths ago by the previous owner.
Firstly, it seems odd that hot water is taking at least 30s to reach the outlets considering the tank is within the apartment. This can happen any time during the day. Secondly, the pressure is very small compared to just running the cold water. About half the pressure I would say. Thirdly, having even upped the temperature to 70ºC I still require full hot water when washing up and only need to add a tiny bit of cold for showers. Initially the temperature was set to 60ºC and I did not have to add cold to the shower at all.
I have lived in a number of houses and apartments s with electric hot water tanks of which I've never had an issue with any of the above.
Keen to know the reasons why and if there are workarounds to improve the issues.
Cheers, Tristan
Hi Tristan, We are genuinely sorry this happened and look forward to resolving with you. We have also received your email but can you also send your best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
How long does the unit take to heat up the water when tank is completely empty
Hi Tarik,
Thank you for your question.
The heater on average will take 4hrs to heat from cold to hot.
Regards,
The Dux Team
Hi I was wondering if in side the water systems are steal or copper?
Hi. They are steel. Not copper. The description states: "Steel tanks feature long life enamel from A. O. Smith and a thicker anode to maximise tank durability"
Hope this helps.
Hi Marsha,
Sorry for any delays, we are back on deck after the Holiday break and will get back to you asap.
Best Regards,
The Dux Team
Hi Marsha,
The inner cylinder is constructed of Mild Steel with a Vitreous enamel lining, with a sacrificial Anode for corrosion protection.
Let us know if you have other questions.
Best Regards,
The Dux Team
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