Dux Proflo 80F136G Questions & Answers

Hi Hayden, We are sorry to hear about your experience and apologies for the delay in getting back to you. So we can provide the correct details, can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

Hi Tracey, Thanks for raising your question. The reset switch can only be accessed by a suitably licensed tradesperson due to potential electrical shock hazard. There may be other factors causing the thermostat to trip out, we would suggest contacting your local electrician or talk to our After Sales & Service on 1300 365 115 Option 2 and they will refer you to our local Service agent.

Best Regards,

The Dux Team

check the link below, there is an installation diagram and measurements, see if the Rheem 80L fit your existing piping setting, good luck. external link .

Hi Vineeth, It's our pleasure to answer your question. The 80T136 is the replacement, the plumbing might need only a few mm of adjustment, if at all. Please us know if you still have questions so we can address immediatey.

Best Regards,

The Dux Team

Hi Gerald, We are little unsure about the nature of your issue. Could you please email through your full name, productreview username, best contact number, address where the unit is installed, model number, serial number and a brief overview of the pipe installation issue to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

What is the question

Hi Jane, Thanks for raising that question. Unusual high energy use - if there is no corresponding high water use, could possible indicate a leaking tank, a slow leak there could possibly be causing the thermostat to come on more than normal.

So we can understand the specific details can you please email through your full name (state this username as well), best contact number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Many Thanks,

The Dux Team

I have not used other brands of hot water system, so there is no comparison of power consumption. But the Dux I had last for almost 16 years and worked well. Compared to the electricity bill, purchase and install a new hot water heater cost at least $1700+ , so to me, the life of the hot water system itself is more important.

Thanks for your reply. My parents have never had an issue with this unit either, until I moved in! I have a feeling it could be the thermostat as despite being set to lowest temperature, the water is very hot

Hi Kym, We'd be happy to assist you with your question. If you can email through your best phone number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au it will be great.

Many thanks,

The Dux Team

Hi Jim,

For information on your hot water system please call 1300 365 115 - option 2.

Regards

Dux Hot Water

I called the dux line to ask about a hot water system and was put through to a call center in a different country. What is with that....No offence but if I want to know about my hot water system I Want to speak to the guys who make it.