Has anyone had a problem with the crown on a GEN 6? Thanks
Why don't you answer questions regarding repairs? I have sent 3 emails and still no response.
Repair what exactly?
Hi Jo,Thank you for reaching out. Please provide your best contact details ie: phone and/or email and we will have a Customer Care Rep. reach out to you.
You will have my contact details on record as you have my watch at the Service Centre. You will also have my email address as I have sent four emails recently. Only one was responsed to, if you look at the JOB NO. which forms part of my review you will also have my details. Automated responses are not good customer service Fossil.
Rob the repair is to the crown on a Gen 6. It collapsed and no longer works.
Fossil you have still not reached out. When should I expect your phone call/email ?
Why do you have such poor service???? Bought a new watch and was very impressed. They profess how it can be used for fitness work and even swimming. Well I didn't go swimming, simply wore the watch while showering - after a few weeks I noticed condensation in the watch face and this got worse. I followed the required checks and returned it under warranty for repair or replacedment. To my great surprise they contact me and request that I have to pay $130 for repairs????? A $400+ watch only 1.5 months old should last longer than that. I am very, very unimpressed!!!!
