Gascoigne Leather Centre Questions

Bob K.1y

We have two leather recliner chairs that have lost their softness in the seat. Can the seat bases be refilled? If so cost please. They are 4 years old. Leather colour oyster. Model Gumtree LG Lou recliners

Mark f.3y

Can I make my recliner, recline further?

Ron H6y

Can we replace arm rests

Garth C. 6y

I have no idea. You should ask Gascoigne direct. Before the COVID-19 period they were excellent in their responses to queries. Good luck

Ron H 6y

I thought they would answer a question directed to them.

Nerida8y

We purchased the CASINO 100% genuine leather couch (mocha) in 2011. I made contact in 2014 as the leather was starting to ‘crackle and blister’ on all 5 seats. Had a service guy come out to view it and he claimed it was chlorine from our pool doing the damage (although we have never sat on the leather couch in wet bathers !) our beautiful couch is now covered in throw rugs as the leather has totally perished in parts, leaving us to question if it is in fact 100% genuine leather as advertised. We love this couch and had hoped to enjoy it for many years, we am very disappointed it has lasted only 6 years. Can someone please call me to discuss this situation further ? Kind regards, Nerida Williams [details removed]

Nerida 8y

Have heard from Gascoigne and they are offering to recover our 6 year old 100% genuine Leather couch for $2500 and delivery costs $120 each way. I am loathe to give them any more money to repair the couch, as I cannot be guaranteed it will not happen again. Especially as they would be using the same Montage leather in Mocha. Have contacted Consumer Protection - surely it is not unreasonable to expect a leather couch of Gascoigne quality to last longer than 6 years ?

Clare M9y

We were fortunate to be gifted ours, but the recliners don't work. We have spent three months with Kylie, trying to get a resolution. She keeps forgetting who we are and what we want. Finally, she has found the receipt, and tells us that it is not one of theirs, but an import...really? Surely the brand is the brand? They cannot send someone out (we offered to pay!) but did offer to come pick up at over $100 each way PER CHAIR!!!! Or, we can hire a truck X 2 times and drop them in.

We will go elsewhere and get the passion for quality. Kylie, nice lady, but has to be contacted numerous times, never remembers us, and has taken months to tell us she can't really help.

It does seem a pretty easy thing to fix, and something that as a brand, I would want to know about, not just fob off. Make us feel special, you have us for life. Is this company only looking for positive feedback? It would have not taken much to make us happy and upgrade in a year or so.

Bonnie and Billie 9y

Hi, all I can go by is our experience and it was very good. Unfortunately I think Kylie is under pressure sometimes but we have had excellent service from Kylie. Hope you can sort your problem out with her. Maybe go speak to her in person at whatever shop she may be at. I know she goes to the myaree shop quiet a lot. Good luck. Bonnie and Billie

Clare M 9y

Thanks and good to hear! But either way, they aren't helping, as could buy new chairs for the price they want for pick up and drop off...it is more the time taken to tell us and how often she forgot who we were. I feel sorry she is under pressure, and yes, we have been into the store where they were lovely. Thanks guys, glad yours are great!

parkeran11y

I had a 3 seater with electronic recliners on each end delivered a few weeks ago and so disappointed with how crooked it looks. None of the three seats line up at any stage and each end at the bottom is up giving it a real bowed look. So heartbroken after spending so much. Have emailed photos to the person the shop gave me but have received no reply. I had another look at the one that was in the Myaree store were we bought it and that doesn't look out of shape and mismatched like mine does. Has anyone had any issues like mine and how did you get them resolved?

Martin 11y

I had a great experience with Gascoigne, the staff were really helpful to us. Maybe contact them again.

parkeran 11y

Update. Have heard from Kylie from Gascoigne. They have had some staffing issues hence why I had not heard from them. Kylie was great and is organising for my lounge to be fixed. I feel a bit silly for panicking. I should have given them more of an opportunity to reply to my query. My apologies to Gascoigne and thanks Martin for your reply. Again, I feel pretty silly and embarrassed.

AMANDA KEATS12y

I have a Chesterfield sofa purchased about 4 years ago from Gascoigne in Osbourne Park Perth. It is very creaky when sat on. Am I insured for a technician to come and have a look with a view to correcting this please? regards, Amanda Keats.

Dissappointed 12y

I had to pay just under 100 dollars for someone from gascoyne to come out and view the sofas. I believe you have a five year warranty. Good luck. I think you will need it.

margaret morris13y

Where is the product made?

Gascoigne Leather centre 13y

Gascoigne leather centre stocks 60-65% Gascoigne manufactured products and 35-40% products from other companies. When purchasing our knowledgable staff can advise customers where every product is made. We look forward to assisting you in store to answer any other questions you may have.