Best Furniture Shops in Western Australia Perth

A very professional outfit, great communication, love our coffee table Show details

We recently received our lounge suite and unfortunately one of the pieces is faulty. What’s been more disappointing than the issue itself is the… Read more

complete lack of customer care from Nick Scali.

There has been little to no effort to put the customer first or resolve the issue in a meaningful way. Dealing with the escalations team has been frustrating, and communication has been poor, with key information not even being passed on by the escalation manager.

For a premium purchase, you expect both quality and service. Sadly, neither has been delivered in our experience.

I would not recommend purchasing from Nick Scali if you are expecting to feel like a valued customer or have confidence that issues will be handled properly.

Mark arrived at the scheduled time and even gave us a courtesy call 30 minutes prior. Great honest repair with our electric recliner that had malfunctioned. Thanks Mark for your expertise.

My delivery is a difficult one and Ray did a great job. Thank you. Show details

If I could give 0 I would worst decision ever made we bought a sofa paid for big mistake, delivery came the delivery drivers could not get it up the… Read more

stairs, they took it back to the warehouse , I asked them if I would get a refund they were confident I would , a week later I m battling with them they want to give me store credit , why would I want a store credit , the sofa wasn't damaged unpacked , they are refusing to give a full refund , the customer service in the Oxley store is non existence , would not recommend this company

I purchased 6 of the solaro white outdoor chairs online for a click and collect at Fantastic Furniture. It was easy to see that they were in stock at… Read more

my local store and they were ready to pick up in less than an hour. Staff in store and at the dock were super helpful even offered to help load them into our Ute for us. They were packaged well and in perfect condition. 100% recommend these chairs and ordering through fantastic furniture online.

Kathy was fantastic. Very helpful. She has amazing knowledge and was very professional Show details

Great experience. Super fast delivery and the guys brought the base and mattress up in about 5 minutes. Very happy with my purchase Show details

Very Happy with the service l received. I had Ella help me online and she was very helpful and informative. Great Job Ella.

Customer service shop floor 10/10 - Attentive, considered, knowledgable, helpful. Delivery and installation team 10/10 - Lovely, friendly,… Read more

helpful, knowledgeable, has opinions on ways of setup and very efficient.

Couch 10/10 - Love.

Delivery timeline 3/10 - Frustrating, incorrect, and caused us to have buy a temporary second hand found while we waited - cost us money, frustrating, poor experience. Add at least 3 weeks to manage your expectations and don’t expect timely updates.

Customer service related to delivery 6/10 - Not the best, limited information, limited capacity to support, some delays in comms

I love this retailer, great choice of items and good delivery options. My go to place for homewares. Show details

Had a warranty issue. At first they seemed to help but towards the end it got ridiculous. First started back in November 25 and have only just… Read more

received the part (March 26). They sent out two wrong parts and it wasn’t until I said I was ringing ACCC that magically they found the part in their warehouse. Would not recommend buying off them. No help. Very disappointed with the after service.

Great service from the sales team at Castle Hill. The only negative I have is that I need to wait for one part of my order (bedhead) to be delivered… Read more

for a few months. The rest of my order is in stock and ready to be delivered but it’s a shame my whole bedding set up will not be ready. I will also need to pay double delivery fee which is disappointing as it’s out of my hands. Apart from all this I cannot complain about the service I received. They allow you to browse without harassing you & encourage you to lay on the mattresses for a long period of time to really get a feeling for whether it is suitable for you.

Was given a quote for lounge suite valid for a year however the salesman had made a mistake and didn’t realise it was they’re January sales price… Read more

however after getting in touch with Shannon all got sorted and they honoured the quote, if the standard of furniture is as good as customer service I’ll be well pleased, thanks Shannon

Was served by Lee at the Mile End branch. His customer service skills were excellent. He was knowledgeable, efficient, friendly and thorough in… Read more

explaining the product I purchased. I Highly recommend Lee as a valuable employee as he is an asset to your company.

Dimitra

A fabulous range of products with wonderful service. Friendly and helpful staff who were very patient with us. Even after purchase and change of mind… Read more

to a different product in the same store we were treated with friendly assistance. Highly recommend the Rutherford store.

Item was in stock and absolutely perfect for what I wanted. Staff were lovely and well priced. Great experience, I will be back Show details

The Hardest Hottest Mattress I have ever slept on. After third Hip Corzizone Injection on my Hips I not Only poor sweat each night but My Hips are in… Read more

so much pain Ill burn the mattress Paid and tested a V2 Plush mattress and was given the V1 mattress I never tried. Was Told I was updated and the new maztresses were warmer. Alarm bells rang out. So Uncomfortable and heavy takes 4 people to rotate it. The memory foam is A Cheap knock off made for them in Asia. No warranty or recourse like other reputtable bedding companies. Avoid Bev Marks like avoiding the plague!

This wall bed was the fifth bed weve bought from the Comfort shop over the last 20/25 years. Our original wall bed is going strong and its over 20… Read more

now and lives in the north now a days. The original queen bed remains amazing and comfortable for our guests. My mother wont leave her much loved king single electric. And of course our own twin king single electric remain perfect since therir purchase in 2011. So - in short, we expect this new guest room bed wall will service us for the next 20 to 30years, easy. The installers - Alan and Dom from Kailo Industries were efficient, on time, meticulaous with what looks like a complicated install, and cleaned up supurbly. I recommend this install crew, and will continue to use the comfort shop for any bedding needs into the future.

Dellvery guys were very efficient and quick very happy with Anthony work

Thanks Pedr for your fantastic service! He needs a pay rise! Show details

THINK TWICE BEFORE YOU PAY THE PRICE! 27 months trying to sleep on the YINAHLA PREMIER LUXE QUEEN MATTRESS with CHIROPEDIC PRESSURE RELIEF PILLOW GEL… Read more

CLASSIC and CHIROPEDIC PRESSURE RELIEF PILLOW GEL CONTOUR which was recommended has been very difficult and painful. We paid $5,870 including the recommended Braga Base. I have spoken to sales regarding neck, shoulder and elbow pain as well as numbness within 60 days of purchase concerned the mattress was faulty. I was told our bodies need to get used to the mattress and to rotate the mattress which I was already doing. Told to get a further pillow top cover which I did but to no relief. We even bought new cheaper pillows. Both my wife and I are still suffering pain daily from this mattress. The only reason we have continued to persevere to sleep on this mattress is because of the expensive outlay we have paid. Sales have not been forthcoming or helpful. Quick to take the money but no after sales support. We missed the 100 night trial because we were overseas on a holiday but returned on day 108 only to be told that the 100 night offer had elapsed. We still raised concerns about the mattress being faulty. It was on holidays that we realised how bad our YINAHLA PREMIER LUXE QUEEN MATTRESS really was. We have holidayed in many cabins at caravan parks and hotels since buying the Yinahla and even the cheap old mattress in the cabins were more comfortable and pain free than the expensive Yinahla. Please note, our previous mattress was great. We had no pain and it lasted 15 years before we thought to upgrade or downgrade as it appears we did. Neither my wife or I have ever had any neck, shoulder, elbow pain or numbness prior to this mattress.

Really happy with my new desk chair. Very comfortable and lots of adjustable features like back tilt. Chair can be built without arm rests. Definitely worth getting the added headrest and upgraded wheels, makes the chair glide smoothly. Thanks Show details

Never again! – Ordered carpet in Oct. Now Dec. Order acknowledged but not one piece of information about delivery received and no delivery. Surprise surprise… Read more

all links to Zanui info have been and are dead and the site is removed. A change of ownership is no excuse for slack supply chain performance.

Bought thousands of $ with Zanui so far but no more and I advise you to also search out alternatives.

Now, there's no way to contact the company, the website is removed. No email or contact link, nothing!

This is is a scammer business and with new owners will get doubtlessly get worse.

Says delays up to 10 days because I'm remote(ish) but that was more than a month ago.

A company's internal dynamic is irrelevant to purchasers. Raise a ruckus and vote with your $$$ … go somewhere else.

Simple!

I purchased 6 lamps and 5 of the shades were completely ruined. They said it was only minor damage and offered a partial refund. I’ve reported the delivery to Fair Trading. Do not order anything fragile, the risk is too high. Show details

Made the transition from cot to first bed a breeze for my 3yo! Very comfy and cozy. Very impressed and happy. Show details

The items I received were not the items that were displayed on the website. The company has falsely advertised the items. I attempted to seek a… Read more

partial refund and keep the items or I wanted the company to swap the items out and send me the ones as described and as seen on the website. The company would like me to send the items back whilst I have to pay for shipping cost to send the items back and the only way that I will have a chance to get new items in the same table is for me to re-purchase at the now higher price due to the fact that there is no sale. The company has continuously refused the resolution that I am requesting which is either a partial refund and I keep the tables or they collect the items the tables at their cost and they resend me out new tables as they are described on the website.

From the moment we walked into the store we were warmly greeted and assisted. Luke, the sales rep, took the time to listen to our ideas and worked… Read more

with our existing colour scheme to help us choose the perfect lounge. He also shared some helpful rug and styling tips that pulled everything together.

The service and advice made the trip from Goulburn well worth it.

Beautiful solid furniture and above average service and care! I can't rate this business any higher. We absolutely love our new dining chairs. We… Read more

were unable to find any new chairs with the correct coloured wood to match or blend in with our existing table and furniture but Carolyn from Living Elements suggested a blend of two colours to achieve a better match. The chairs are very comfortable, the wood is solid and the upholstery is hardwearing and stitched perfectly. Mel and Carolyn are a delight to talk to and have an innate knowledge of the furniture and styling. Initial contact was via phone as we live 2.75 hours from their showroom. The decision on the chairs was made after visiting their showroom and inspecting chair designs, upholstery choices and talking to Carolyn. The chairs were finished and delivered in the estimated time frame and were fully assembled and incredibly well wrapped for transport. An exceptional experience from a business which I would highly recommend dealing with. We will be back for sure.

We purchased a 3 seater recliner sofa & a swivel chair & 4 kitchen stools. We had a lot of help from Gina, who was so good to deal with and gave lots… Read more

of help going above and beyond what’s expected. We were going back & forwards to different furniture shops, but we were really happy with the service and the prices that Gina gave us. She spent lots of time, helping us choose and weighing up different options.

Too early to comment on the quality of furniture as we have pushed delivery out until we need it for our new house (they will also hold our furniture in storage until we are ready).

Hopefully everything will be as good as the display furniture we saw & the service we received.

Once again a huge thank you to Gina. We also visited 3 different Adriatic stores and the customer service from all 3 were excellent. Thanks also to Vanessa, who was also very helpful and professional.

Keep the great work up. I think the standard of service at Adriatic is very good.

Cheers, Peter & Leonie