GO Homes Questions & Answers

Thanks for the question Freddy, Currently the industry is experiencing a shortage of labour and materials - this is having a large affect on availability of brick trade. We are experiencing in some areas of the metro area up to a 6 month delay for a trade allocation from the slab down stage of the build.

- GO Homes team

Thanks for the quick reply. How long then from the bricky allocation to the actual brick works? What it the time frame for this? Thanks in advance for your reply.

Hi Freddy,

I would just like to double check your job number.

Once you clarify your job number, we can check your job file and provide you with more information.

- GO Homes team

Hi there, Yes that correct. Thx

Hi Freddy, We have reviewed your job file and can see your Construction Administrator - Hayley Tucker emailed you on the 22nd September 2021. She explains your brick layer estimation is approx. 6+ months from slab down, which happened 20/05/21. Once you have been allocated a bricklayer, Hayley will be in contact with an estimate on the commencement of brick work.

Thanks.

- GO Homes team

Hi Freddy, We understand your frustration with these delays and eagerness to start your bricklaying. The estimated brick layer timeframe of 6+ months has been communicated to all clients. Although this is not an ideal situation, as previously expressed the continued skills shortage and the unprecedented demand from stimulus, bricklayer delays remain at 6+ months. We ask for your patience and consideration during this time as we are trying our best to cater to all our clients. We will continue to be transparent with you about our current timeframes.

For further updates on your build, please contact your Construction Administrator - Hayley Tucker.

Thanks,

- GO Homes team

It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.

Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.

Hi Andie, Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.

If you could provide your job number we'd be happy to take a look at your specific job and provide an update.

Thank you,

The GO Homes team

Hi,

My preliminary quotation Ref no. 88595 dated 20/06/2020 Have an updated Ref no. 51730 dates 15/ 09/2020 Can I have an update ASAP! Regards Andie

Hi Andie,

Thanks for those details! I will have a member of our team reach out to you today with a status update on your job.

Thank you,

The GO Homes team

Thank you

I have sent a question don’t know if it went through

Hi there,

Apologies, unfortunately we don't see a question from you. Would you like to send us an email at info@gohomes.com.au and we will be sure to answer any questions you have!

Thanks, The GO Homes team

Hi I will try again I gave you the working drawings over 4 months ago and told you this is what we want so then we started getting sketches total around 5 or 6 we paid $2000 deposit 23 June and got nowhere your customer service is a disgrace we signed the PQS as individual design that included momentum specs now you want to charge items on there as extras. When Tallal called round and we paid the deposit he said great you have got a head start you own the land you got the cash no finance needed you have the drawings,as time went bye I called Jayson to get a progress report he told me you have the cash and own the land so you are not our priority we are getting people with house and land as priority first

Hi again, If you could please send through your name and job number to info@gohomes.com.au we will follow up on this for you today and provide an update. We are working hard to get all contracts processed in time for the December 31st deadline and appreciate your patience!

Thanks, The GO Homes team

Hi did you get my email regards Steve

Hi Stephen,

Yes thank you for sending the email. It is with our team and we will be following up with you within the next hour. Thank you for your patience!

The GO Homes team

Patience is a virtue still waiting

Well received a call 7pm Friday night still no wiser but promised a call on Monday

Ok we got a call from Jayson on Monday who told me that everything is in hand and we would have all the drawings and contract by close of business on Wednesday true to form no communication what so ever so after four and a half months we have is a sketch for our $2000

Well we finally got the contract signed but have to wait a month for a pre start that makes it 6 months even though I had all the drawings and a cash buyer customer communication is shocking

This is how bad your service is we had our pre start on the 11th dec we just received an email to order lunch for our pre start on 16th dec five days after the event we never even got offered a cup of tea for somebody who is spending over $270000 this is an absolute disgrace

Hi there, Thank you for reaching out! We pride ourselves on our build quality and commitment to deliver for our clients. As your question appears to relate to a specific job file, are you able to please contact us at info@gohomes.com.au with your job number so we can look into this matter for you?

Kind regards,

GO Homes

Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...

Hi again, As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process. If you can provide us with your job number via email, we will be able to give you an answer specific to your build. We look forward to hearing from you.

GO Homes

Hi Tom, we have sent an email to the address provided. Thank you!

GO Homes

Hi Kso,

Siteworks is entirely dependent on the particular block of land. Do you already have land?

Thanks, GO Homes

Hi Sheri, Thanks for your message! If you could please provide your email address I will have one of our consultants send you some more information on our building process, home design options, inclusions, and answer any other questions you may have!

Thank you, GO Homes

Hi , I would like to have any reference of your built and any reference of completed built so that we can check the quality and the experience .My email address in Iyazmasz26@gmail.com

Hi Sheri, Unfortunately it is against our policy to give out the contact details of our clients, but we do have hundreds of references from verified clients on our Product Review, Google, and Facebook pages. We also have 15 display homes across the Perth metro area for you to see the quality of our builds. Would you like to set up an appointment to walk through one of our display homes?

Thank you, GO Homes

I just finished building and we went through 20 different builders before building with go homes. From my point of view, they are all the same, they all offer the same, the winner is whoever you talk to initially and if you click with that person. Whatever you do though, make sure you get as many thoughts and details discussed and put in the contract prior to signing. We had 9 pages of items we wanted before we signed up written to go woth the drawings, they kept saying they will sort this out after we signed but we kept saying we wanted it done before. That saved us alot of trouble. Secondly, there are different levels of builders, eg, first home builders, gohomes, apg. The different tiers have more skilled labourers which gives a better job.

Hi Richard, Thank you for your question. As is common in the building industry, we do have a clause in its building contracts relating to liquidated damages. For any further information, please do not hesitate to contact us on productreview@bgcresidential.com

Warm regards,

GO Homes

Hi Richard, check it out, some companies do pay for for exceeding the time frame. I know myhomeswa was doing that a year ago

Hi Vinod, We have a 24 week Guaranteed Construction Timeline and approximately 18 weeks for Administration time. We are a WA Owned company and we have many reputable partners in regards to quality materials such as Essastone (bench tops), Bertazzoni kitchen appliances, Brikmakers, BGC Steel, Fujistsu air-conditioning, Laminex, Trevors Carpets and more!

We also have a lifetime (25 year) structural guarantee.

Hope this helps answer your questions.

- The GO Homes Team.

A very good friend signed up with Go Homes in December 2017, although he has contacted the company on a number of occasions regarding the delay in starting construction, the standard answer has been that they are waiting on shire approval. This week (7 months after signing the build contract) The shire informed him that the building approval has been denied due to lack of information from the builder.

Understandably irate he rang to speak to some one in authority at Go Homes, and was informed by (a manager) that it was his fault (The client), as he needed to supply information that the shire needed, the information in question had been supplied and the manager was directed to the email supplied 6 months ago.

The Manager admitted they had the email and therefore the information required by the shire, but hadn't got to that email or supplied it as requested by the shire.

There was no apology or remorse on this total lack of professional conduct and when it was suggested that another builder should be engaged to complete the work, he was of course referred to the contract and told he couldn't break it.

What a joke.

I entirely agree with all this, as i himself had a terrible experience with Go Homes management, Manager himself was unbeleivably rude and unprofessional, i regretted signing the contract and buildung house with them, had gone through immense stress and when i suggested to change the builder they did the same thing with me and tried to threaten me to put a penalty of 20-30 thousand dollars, even their consultant was a big lier just wanted me to sign the contract and after that he did not even have time to pick the call, i suppose their will be many other builders better than Go Homes, cosidering the the stress i have gone through will never recommend anyone to choose Go Homes .

Thanks Mickyb for your question, a few of the display homes have been upgraded to GO Homes luxury specification, be sure to check them out they are fantastic. Please note the GO homes brand and Commodore brand are completely unrelated other than both being part of the BGC Group.