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Harvey Norman The Flooring Specialist

Harvey Norman The Flooring Specialist Questions & Answers

Carpet Flooring, Laminate Flooring, Timber Flooring, etc...
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26 questions from our users

Corio

Corioasked

Harvey Norman Waterproof Flooring

Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty

No answers
Matt

Mattasked

Harvey Norman Carpet Flooring

Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...

1 answer
Adrian
Adrian

Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.

https://www.youtube.com/watch?v=3d8-2PhGo00

In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"

Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring

https://www.mohawkflooring.com/carpet/brand/smartstrand

Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.

We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.

PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.

Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.

We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.

1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.

2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.

NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required

Totally insulting untrue claims, ACCC should take action against all misleading and false claims.

MMM

MMMasked

Harvey Norman Carpet Flooring

Hi,
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming

1 answer
MMM
MMM

So my question is can we request our deposit and cancel order there is nowhere on the invoice that says we cannot

monica85

monica85asked

Harvey Norman Waterproof Flooring

Godfrey hurst hybrid XL flooring, can anyone share their opinion on the wear and tear on these pls?

No answers
Ivy

Ivyasked

Harvey Norman The Flooring Specialist

Hi,
I have been recommended Godfrey Hirst Hybrid 1200 for my bedrooms. Does anyone have experience with this product?

1 answer

Hi Ivy I have no knowledge of this brand. Just know if you go with a product that does not live up too it's longevity, general wear and tear. You have consumer rights under the ACCC. If I was in your position I would ask HN staff to give you a couple of reviews. You can also use choice!!!!

kejo

kejoasked

Harvey Norman The Flooring Specialist

I have been recommended Novocore Hybride multi layered plank that carries a 25 year domestic warranty by a Representative at Harvey Norman. I want to cover existing floor tiles. I have been advised that NO levelling is required. On the front cover of Novocare brochure it states that this product is '100% waterproof' and inside the brochure it states 'water resilient' in another!! I can only presume that the premium range is the waterproof product?

I would appreciate any feedback that can be provided as to whether this product lives up to its promise. It would appear from the previous comments I have read on this post, that Harvey Norman, the supplier, or both have little concern for the buyer.

2 answers
Margaret Page
Margaret Page

I have novocore in my house. Its terrible its scratches so easily and looks so bad after a while, we tried to get it replaced but the Novocore rep said we damaged it on purpose which is just stupid who would damage their own floor, but that gives you an idea on how bad it looks. STAY AWAY

kejo
kejo

Thank you Margaret for your feedback - much appreciate.

wayne

wayneasked

Harvey Norman Vinyl Flooring

Hi,
I'm looking to purchase 200m2 of the Isocore Hybrid vinyl planks for my home. Can anyone give me any feedback on this product. Good , bad or otherwise .

No answers
Jules

Julesasked

Harvey Norman The Flooring Specialist

We were recommended novocare hybrid flooring by HN to replace our warping timber flooring in the kitchen but we hv read 1 negative review on novocare so not sure if we should even consider this.Has anyone had similar or other experiences on this type of floorings or should we stick to timber type?

1 answer
queenofsheba
queenofsheba

Avoid Novocore. We agonised over our vinyl planking product/supplier and made a grave error choosing this product. Despite slab levelling and achieving tolerances within manufacturers requirements, this product sounds drummy to walk on. The length of the plank is too long to create a firm hug to the floor. We have had it re-laid (after even more levelling) and the issue has merely transferred to other areas. The manufacturer is absent in the entire rectification process. It will not be long before this product is discontinued - watch this space.

queenofsheba

queenofshebaasked

Harvey Norman The Flooring Specialist

What can I do about my brand new Novocore vinyl planks creaking and sounding drummy on a concrete slab that was levelled? Can’t get a hold of the installer and HN store keep referring me to installer? Am seeking some experienced professional advice. Only laid last week. Can’t fit skirting until I receive a satisfactory response.

No answers
Maria H

Maria Hasked

Harvey Norman The Flooring Specialist

Is the flooring department in HN a separate franchise?

1 answer
queenofsheba
queenofsheba

Yes, it is.

Nigel

Nigelasked

Harvey Norman The Flooring Specialist

Hi,
My client is buying Novocore Premium flooring for a cafe and I need to know if it meets the BCA fire resistant requirements for a Class 6 building. I can't see anything on the Novocore website, can you help me please?
Thanks,
Nigel Legge Architect

2 answers
June
June

I purchased Harvey Norman's Novocore vinyl flooring for my new house. It has been a nightmare from day one, with expansion, scratching easily and has a dreadful scuffed appearance. It has definitely been the worst flooring I have ever purchased. The installer has been sent back several times to adjust and rectify, but it is dreadful. It will now cost me several thousand dollars to replace this flooring, plus the hassle of moving furniture etc. I have bought many things from Harvey Norman in the past, but I will never buy anything else from them and would advise others to be careful. Once they have your money, they are not interested in hearing any complaints. Jean

Patricia L
Patricia L

Nigel I am now in the same boat - we have installed a commercial floor also and not cannot get our COO as the flooring is not compliant Did you receive any answers that could help us? Thanks so much - Patricia

Donna

Donnaasked

Harvey Norman The Flooring Specialist

Hi. I’ve had the smartstrand down for 18 months. Very happy with it. I know you recommend steam cleaning but I’m not a fan of this method. Can I have it dry cleaned?
[email address removed]

1 answer
SEBO Australia
SEBO Australia

Mohawk Smartstrand has tested and approved the SEBO X4 with its adjustable rotating brush roller height for their carpets to effectively remove the maximum amount of dirt.

The SEBO X4 upright vacuum cleaner's onboard computer identifies the flooring type and changes the brush height to suit the carpet nap, raising or lowering the brush automatically for optimum cleaning. Using the X4 on your new, soft Mohawk SmartStrand carpet will ensure that they stay beautiful longer, while providing essential carpet care.

Gina

Ginaasked

Harvey Norman The Flooring Specialist

How happy are you with Novocore TM Premium hybrid floor ?

2 answers
Eli Denmead
Eli Denmead

Can't answer your question as we did not get the product you refer to.

Vicki
Vicki

Make sure your layer leaves plenty of expansion room.

Rose

Roseasked

Harvey Norman The Flooring Specialist

Can someone please come and give me a quote to install carpet in the stairs landing and two bedrooms? please answer me. Thank you.

Rose

3 answers
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist

Hi Rose,
Thank you for your enquiry. Please kindly provide your details via inbox and our Harvey Norman Flooring team will contact you directly.

Kind regards,
Harvey Norman Flooring team

Maggie3029
Maggie3029

I purchased smartstrand carpet from Harvey Norman in Corio (Melbourne Vic). They were awesome. They gave me large samples of three different shades of the colour I was looking at. Plus as many small squares of any colour I
wanted to test it. I put those squares through the ringer. Beetroot, red cordial tea/coffee, milk. You name it. It passed every test.

Now, I’ve had it four maybe 5 years.
You will need to test your vacuum cleaner on it. Because that’s the only problem with smartstrand - getting a vacuum that works on it. At the time I purchased it they were giving away a Bosch Pet care vacuum if you purchased about $5k worth of carpet. It went over it but it’s not great. That Bosh is $799. Pay the extra hundred and
get the Sebo upright Automatic X4. $899. I’ve just bought one. It really works on smartstrand.
You might be able to work out a deal if you’re buying carpet and a vacuum.

SEBO Australia
SEBO Australia

We hope you were able to get your installation completed. If you did choose Mohawk Smartstrand.... They have tested and approved the SEBO X4 with its adjustable rotating brush roller height for their carpets to effectively remove the maximum amount of dirt.

The SEBO X4 upright vacuum cleaner's onboard computer identifies the flooring type and changes the brush height to suit the carpet nap, raising or lowering the brush automatically for optimum cleaning. Using the X4 on your new carpet will ensure that they stay beautiful longer, while providing essential carpet care.

Steve

Steveasked

Harvey Norman The Flooring Specialist

What thickness of self leveling compound is acceptable when laying Allure Vinyl planks over uneven ceramic floor tiles.

1 answer
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist

Hi Steven,

Allure requires the subfloor to be flat an even, with a maximum allowable subfloor variation of 3mm over a 2 metre expanse.
The amount of self levelling compound required is dependent on the condition of the subfloor and the quantity needed to meet the condition above.

Ezstash

Ezstashasked

Harvey Norman The Flooring Specialist

Can anyone pls advise on their experiences with Harvey Norman's 'Timber Impressions Eucalypt Laminate flooring' range? I'm interested in their Spotted Gum range. TIA

1 answer
Dot
Dot

I would like to know as well I have 85 sq metre of it. Even a baby's bottle dropped on it chips it. It's only 3 months old and I think it will need to be replace within one year. Very sad of the quality as I was told it was hard wearing and one of the best on the market. That is so untrue.

MHN

MHNasked

Harvey Norman The Flooring Specialist

What is the acceptable gaps between individuals timber strips : Timber Max product, when installed? Anyone with the knowledge please advise

1 answer
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist

Hi MHN

Can we ask what gaps you are referring to? Are you referring to actual gap between the boards when joining together, or the gap between the placement of short side joins in the floor? We look forward to your response. Thank you.

Lorraine Wallner

Lorraine Wallnerasked

Harvey Norman The Flooring Specialist

Do you lay vinyl as well as Capet

1 answer
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist

Yes, we can arrange professional installation on all flooring including Vinyl and Carpet.

Rachael

Rachaelasked

Harvey Norman The Flooring Specialist

I'm after feedback on the quality of smartstrand carpet long after installation please. Any complaints or compliments?

4 answers
Koocnaj
Koocnaj

We installed Smartstrand carpet but that was only seven months ago. It is not high traffic areas, just bedrooms. So far we have been very pleased with the carpet.

Rachael
Rachael

Thanks :)

Andrew V
Andrew V

We just bought Silk Trends Smart Strand Carpet from Harvey Norman. Beautiful to walk on but have not had any success in trying to vacuum clean it so far.
We've had a Valet ducted vacuum system in our house for 20 yrs (and had it upgraded to a more modern, better performing power unit about 10 yrs ago).
Tried to vacuum the carpet with my TK270 Wessel air driven turbo brush but no success. Found it very difficult to push the vacuum over the carpet and the turbo brush just dies when it hits the carpet as there is no air flow through this plush carpet. I figured that I probably need to get a more suitable head for this kind of carpet so I purchased a TK2 turbo brush which has a reputation for working well with carpets having a thicker pile. No success here either! Very hard to push the head over the carpet and although this turbo brush does not stop spinning completely, it slows right down and stops spinning frequently. Next move was to move away from using a turbo head so I tried a brand new Wessel combination floor tool. This is a basic head that can be used on carpet and hard floors (with a retractable brush). This just sticks to the carpet like glue and cannot be pushed at all. I tried opening the bleed valve on the hose handle to reduce suction but this only helped marginally. The only way I can move the vacuum head over the carpet is to turn the vacuum off and even then it doesn't glide over the carpet very well. Other complaint; if you do somehow manage to vacuum the carpet, it all needs to be done in the same direction (like raking sand) otherwise it looks horrible. When you're done, you then notice every footprint in the carpet. Will be talking this up with Harvey Norman and looking for some kind of resolution.

Update: Guys at Harvey Norman flooring were not too helpful. Thankfully the girls in Harvey Norman vacuum dept were very helpful. They were very aware of the problem and looked after us with a good price on a Bosch Zoo portable bagged cleaner that looks like it will do the Job quite well. What a contrast in customer service!

Jay

Jayasked

Harvey Norman The Flooring Specialist

Can I get a trial piece of the smartstrand carpet for a period of time to decide whether it is the best option for me? I am looking at re-carpeting my house. I did speak to a salesman at Browns Plains but he wasn't helpful, more condescending. Thanks, J

1 answer
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist

Hi Jay,

Apologies for the level of service you encountered. We've spoken to Browns Plains franchisee and he is happy to assist you with your enquiry. Please contact the store (07)3380 0662 at your convenience time.

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