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Homebuyers Centre Western Australia

Homebuyers Centre Western Australia Questions & Answers

4.6 from 585 reviews

25 questions from our users

Vipul Behl

Vipul Behlasked

Hi Guys,

Can anyone let me know if the timber laminate ‘Nordic Brown’ by Surfaces by Hynes is available in any of the display homes ?

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Vipul

Apologies for the delay in getting back to you. Unfortunately we don't have a display home with that colour timber laminate. I have been advised by our preconstruction team that you can visit Trevors Carpets showroom, they may have a sample of the flooring you are after that they can show you.

I hope this helps you.

Thank you.
Kind regards,
Homebuyers Centre

Damien

Damienasked

Gone for a house and land package with homebuyers. Keystart evaluator believes value of house and land is not what I signed up for to the tune of negative $15000. Homebuyers wants me to choose another design to increase the valuation but Im happy with my old design. Will homebuyers lower the price of the house I wanted to meet the valuation?

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Damien,

Our Sales Manager would like to get in touch with you to discuss your query.

Could you please provide me with your job number or site address so that I can locate you in our system.

Thanks,
Homebuyers Centre.

Allister Davidson

Allister Davidsonasked

Hi, can anyone tell me who installs the Fujitsu air conditioning units on new builds in Byford? And who holds the warranty? Thanks

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Allister,

Thanks for getting in touch.

AirElectTech are the installers of this product, however if you have an issue with the system we can request that they investigate it on your behalf.

If you'd like to get in touch with Robyn, our Maintenance Coordinator, on 9240 1111 she will be able to assist you with this.

Thank you,
Homebuyers Centre.

Manda

Mandaasked

HI we ate currently exploring our options on who is best to buy with or our fiest home build. We have narrowed it down to 3. One question that is vital in our discussion does home buyers centre do 5 bedroom package?

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Manda,

Thank you for getting in touch. We definitely can do a 5 bedroom home design for you - one of the best parts of building your own home is being able to work directly with your New Homes Consultant to personalise your home design to meet your needs.

Please feel free to call us directly on 131 751 is you would like some more information on how we can personalise a home design for you.

Kind regards,
Homebuyers Centre.

Jake M

Jake Masked

I’m just wondering if you can tell me who the electricians you guys use for the electrical work in the homes?

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Jake,

The electrical company that we use is DBR Electrical.

Please let us know if you have any further questions.

Kind regards,
Homebuyers Centre.

Sue-Jo K

Sue-Jo Kasked

We have just received our keys and are painting the walls ourselves but have been told to hold off and wait for wall cracking as homebuyers won't fix it if we have painted. Is this true ???

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Sue,

Thank you for submitting your question.

We do generally recommend to wait approximately 6 months before you paint your home to ensure that the moisture & PH levels are within the paint manufacturers recommendations. Cracking can occur if the proper precautions aren't taken. For more information on painting your home please refer to your Home Care Guide or feel free to give our Customer Service Team a call.

We wish you all the best in your new home.

Kind regards,
Homebuyers Centre.

Ps76

Ps76asked

Looking at the homebuyers centre for our home.. can anyone tell me what is not included in the price?
Naturally we will ask this at the meeting but want other peoples experiences too :)

1 answer

Hi, they are very open as to what is and what isn't included and you can select extras/upgrades at pre-selection (at a cost), something to think about is extra electric sockets, we had extras in all rooms and I believe it was far cheaper getting it done at that stage versus later on.
Also, the show home will not be standard, it will have the higher ceiling more likely, we never went for it, the height of the standard is sufficient. We did go for the extra coursework in the garage though.
One thing we did miss on the plan was the family bathroom not vented, would have payed extra at the time if we realised. You also get one nbn connection, we had it in the living, a bit pricey from what I can remember to get it in the theatre room.. When the Foxtel guy came we got him to put another line in and cost 150.
Also think about upgrading to a slightly wider front door, not much bigger but makes the difference for getting furniture in.
What's included: electrical points ( certain amount), air con, all flooring, all blinds, cooker/hob and hood ( we payed extra for more tiled splash back). Stone bench tops. Garage front roller door ( no back roller door). Doors/frames,ceilings and cornices painted. Paved driveway/path to crossover and front landscaping package. Alfresco paved ( we left this off and got a deduction as we wanted to put deck down).
Think bout the cost of the additional work/costs required, paving down both sides, crossover completed and back landscaped. Painting, if you don't mind painting, do it yourself and save quite a bit.
Hope this helps.

Hendrix

Hendrixasked

Hello,
I am just at the start of my build,plumbing and electrical is just about done then the roof will be put on..i am having a massive freak out about my kitchen colours,i chose a stone grey for the cupboards and wish that i just gone with plain white.. i called HBC before the slab had even gone down and asked if i could change it but was informed that the build contract had already been sent to the contractors. Has this happened to anyone else?. It's the only issue i have with the house and it's making me feel uneasy about the build.

2 answers
Casta
Casta

Hi Hendrix

We had a few changes too but they were not cupboards. I would just ring HBC and request your home building supervisor's assistance to ask if approaching the contractor yourself is an option? I was nervous about my bathroom tile colours as well but after everything was finished the colours came together very beautifully. We accept compliments coming and I don't even hint I had doubts along the way. What you are feeling is normal but it won't be as bad as you are thinking if you fail to make the changes. Good luck!

Hendrix
Hendrix

Hello Casta,
Thankyou for your response,that is good to know that you also made minor changes. I will email HBC tomorrow and fingers crossed will be all good!

amfWA

amfWAasked

Hi All,
Just wondering if anyone had included in their house package with HBC the upgrade to 900mm kitchen appliances? And did this include the range hood? We were told if we signed up by a certain time we could get the upgrade to 900mm appliances so we did and were then told we had to purchase the range hood (which you require for the appliances to operate safely..?). Would love to know if this is standard or if it should have been included. Thanks!

2 answers
Ann
Ann

The rage hood should come with he upgraded oven. Free. Ask for ceased stone benches too if it's the kitchen upgrade for signing up. Ask for as much as you can as builind seems to have died down a bit

Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi

We would like to look into this further for you - If you could please email through your contact details (full name and best contact phone number) to customersupport@homebuyers.com.au, we will have someone give you a call to discuss.

Thanks,
Homebuyers Centre

Lilly

Lillyasked

I have submitted an email to Homebuyers customer support on the 3/10/16 and have no one attended to my structural defects of the house yet. It needs refix of the Bulkhead into position, prop back to original location .. bulkhead to rear bedroom as its now causing damage to the plaster walls and ceilings. I have also attached pictures of the defects/damage to the effect. I have contacted three times in the past few days and spoke to 3 different ladies. Please respond asap as it requires rectification without further delay. Thanks, Lillian of Southern River, 6110 WA

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Lilly

Thank you for getting in touch – we are sorry to hear you have experienced these issues.

We have forwarded this matter on as a high priority to our customer service team and they will get back to you soon with an outcome.

Kind regards,
Homebuyers Centre

Graziella Maria

Graziella Mariaasked

Good morning!!! Have read the reviews and questions and would love to know if you have an agent in Melbourne as I feel this would be perfect for my daughter. Cheers and thanks!

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Graziella,

Thank you so much for your enquiry! We do have an office in Melbourne and one of our friendly sales consultants would be more than happy to assist your daughter in her home building journey - pease visit http://vic.homebuyers.com.au/ or call 131 751 to get in touch!

Kind regards,
Homebuyers Centre

Jake

Jakeasked

How much deposit to you have to make? Whilst being a first homebuyer.

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Jake,

With Homebuyers Centre, you get a lot more than just the perfect home. We can also assist you with finding the perfect home loan through our partners at Resolve Finance. They understand that everyone is different and that is why they have access to a range of products that will suit your personal situation. Your deposit is one of the most important considerations when purchasing your first home. You may have been saving for years, or you may have no money put aside for your deposit. Most lenders require a minimum of 5% genuine savings as deposit to purchase your first home. This means you must have the 5% deposit amount in your bank account for a period of time (usually three months) to prove to your lender that you are able to save. However at Resolve Finance, they understand that you might not always be able to demonstrate genuine savings, or have the full 5% saved. This is why they work with you and their extensive panel of lenders to find a home loan that is right for you. They even have access to a number of products that may allow you to get into your new home without genuine savings, or with less than the full 5% deposit.

Kind Regards,
Homebuyers Centre

Gautam Yasha

Gautam Yashaasked

Good Day All,
In your display homes tiles are in place for flooring which we presumed as standard. Unfortunately we signed contract which had vinyl floorings which we overlooked as it was not discussed. Not to mention no flooring was discussed on pre-start, On asking Customer care we were told to got for tile selection and now you people come up with 4000$ bill!!!!!!!!!!
Is it the right way?? Please we are disappointed help us out.
Regards Gautam Yasha Job#25643

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Gautam,
Unfortunately you have purchased a Riva 2, not a display home, therefore the floor tiles are not included, so the price given is the amount to upgrade from standard flooring to tiling.
Regards, Homebuyers Centre

Megan Black

Megan Blackasked

Do homebuyers paint all the walls in the house or is that an add on? Thank you!

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Megan
Only if it has been added to your addenda at the time of finalising your contracts and your selections at your Colour and Selection Meeting. To find out about your specific build, please contact our Customer Support Team on 9240 1111.
Kind Regards,
Homebuyers Centre

Sammy

Sammyasked

Hi everyone just a quick question I'm going to build my first home what do you think of resolve finance are they helpful?

2 answers
ANN
ANN

Hi. Are u going for keystart too? Yeah resolve finance is pretty good.

Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Sammy, Thanks for the question. Resolve Finance is part of the ABN Group and, on average, help over 200 homebuyers into their home each month; financing over 27,000 homes since establishment in 1997. At Homebuyers Centre we work with them on a daily basis to make sure our customers and their choice of Home & Land Package can be serviced. We suggest having a chat with your New Homes Consultant who can tell you more about your direct contact with Resolve Finance. Kind Regards, Homebuyers Centre

Sammie Simpson

Sammie Simpsonasked

Has anyone else's build with homebuyers gone way over the 6 month mark?

1 answer
Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Sammie,
Thanks for the question. We always aim to complete homes within the 6 month period. However, there can be unexpected delays either due to weather or material supply. If you would like to discuss your specific job, please contact our Customer Support Team on 9240 1111.
Regards,
Homebuyers Centre

First home buyer

First home buyerasked

What do you recon easy start, home buyer centre or home start?

7 answers
JC
JC

Homebuyers centre.

IHasAHappy
IHasAHappy

For my money, Homebuyers Centre. Have just moved into my home. Finished ahead of time, no delays and couldn't be happier with the finished product. They kept me informed every step of the way, great trades and house is even better than I hoped

Meg
Meg

I would say home buyers from all the houses on our st we were the happiest.
They're not the cheapest but what u pay and what u get Included w the quality think they're the best value.

Megan

Meganasked

Hi, for people who have built with homebuyers, what was your rough time period from slab to completion?

5 answers
Calvin
Calvin

Hi Megan, ours took about 6 months or 26 weeks from slab down until completion.

Homebuyers Centre Western Australia
Homebuyers C.Homebuyers Centre Western Australia

Hi Megan, we normally say about 6 months but are unable to give definite time-frames as there can be unexpected delays. Best to get in touch with our Customer Support Team on 9240 1111 for clear details about your build. Regards, Homebuyers Centre

IHasAHappy
IHasAHappy

Hi Megan, my build in Harrisdale came in 8 days under 6 months and was seamless. Good Luck, I hope this helps?

Liv

Livasked

Has anyone payed vinyl planking from homebuyers centre what was the quality and finish/look like?

3 answers
NoMansLand
NoMansLand

Hiya, It's actually from Trevor's Carpets (Osborne Park branch) so go have a look there. I have vinyl going down but we havent moved in yet.

Liv
Liv

Cheers where actually in busselton I've had a look at shop display just hoping it's going to be as good as I think.

IHasAHappy
IHasAHappy

I have vinyl planks but not same brand......happy to send photos?

cheryl.m.soriao

cheryl.m.soriaoasked

We are nearly the pre handover stage. I wonder why the fence around the house havent put up yet?

2 answers

Hi.
You will need to advise the developers of your intent to have the fencing up.
You will have to fill in a short form and send it back to them.

Mandy Raw
Mandy Raw

You will need to give your developers notification when you are 8 weeks before handover in order to book in your fence.

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