Hello , what would be the best way to get your south west " customer experience team leader " to answer emails and return phone calls? I believe she is also acting as contract supervisor....
Hi there,
Thank you for your message. I have passed on your concerns to the South West team and they will be on contact with you.
Many thanks, Emily Homebuyers Centre
Thank you Emily, much appreciated
Good morning Emily, below is the email I wrote this morning to my building supervisor. I believe if the highest level of management see the strategy of the SW sale manager in Bunbury , they could possibly improve the way your good company is represented by stopping certain behaviours that according to my lawyer is deceiving , misleading and potentially fraudulent. Could you please pass this to the appropriate person in charge at Dale Alcok / Hombuyers centre? I really don't want to go public with this Thank you.. " Good morning dear xyz, Thank you for taking the time to write back. Just for your information:
I have been told by all the people I have communicated before you took you position ( 2 building supervisors and 2 site supervisors ) that the sand finish on the internal wall was not within the scope of work but no one could say why . It seemed a set answer for everyone to give . I have asked a builder friend of mine if he was aware of any reason but he could not see why . That is why I have asked you again to see if we can change the contract on that point.
In regards of the penalty rates document that your sale manager is refusing to sign, just be aware that this is the document HE gave me when I asked him about penalty rates in case of delay. Why on earth anyone rappresenting a company of the magnitude of Dale Alcock with all of its honest and hard working employees would give me a form of such importance if it did not apply to my case? He certainly did not underlined this fact , he only said : this is what we do"...and with this statement I have trusted him together with the other statement of his that if I signed now ( mid November 2022 or there abouts) I was able to have the new house ready to go around Christmas 2023.
So you can see now just a couple of the reasons why I often regret having started this whole process with this working group that I have chosen to trust.TRUST!
All of the above has been reinforced again when no one took 5 minutes of their time to communicate to me that the roof carpenters, that were booked for the last week of August , have now been delayed by two months at this stage. Dear xyz, I have enjoyed taking to you everytime , you seem a very nice person so this is obviously not directed at you personally, but honestly I no longer care about the sand finish on the internal walls , or the penalty rate document or when the roof carpenters are going to finish or when Dale Alcock/Home buyers centre is going to finish my house, so I won't bother you any more with any requests or questions. I just feel that the above should become of general knowledge at the highest level of management so they can hopefully see the opportunity to improve things. I leave all in your capable hands. Thank you again for your time. Best regards Signed letter "
Hi there, Just wanted to notify you this has been escalated for you. Someone should be in contact with you today to help you get to a resolution on the situation.
Thanks for your patience, Madison Homebuyers Centre
hi I am not happy the way homebuyers are about the problem my son has with his home.my son was away for 3 weeks and came home to this problem. Here is a list of the problems- 1.Around laundry area and in the family area.it was totally flooded . 2. The walls are covered in Mold and smells badly. 3. they said it was coming from laundry sink [ they haven't got anyone to check for leaks. the house is only 1year old. 4. they told me and my son that he has to dry the walls himself and to get the mold off. Its a totally disaster. How can people blame my son for this [ of course he tried the fittings under laundry sink and he discovered the water was coming from there . For the amount of water that was on the floor and walls Isn't caused by the laundry sink. there must be a leak in wall because he wasn't home and no one used the water. So I would like a better response about this and to get it fixed as my son is now staying with me as it was making him sick. So how can they say its not there problem well i don't agree they built the house and they should get the builders out to fix it. You can send your response to my email - [Email Address Removed] my son lives in Lakelands Perth. Hope to hear from you ASAP. Thanks [Name Removed]
Hi [Name Removed], Thank you for getting in touch with us. If you could please pass on your sons best contact details or job number so I can pass on his details to the relevant departments. That wat we will be able to look into this for you.
Thanks, [Name Removed] Homebuyers Centre
It is typical of HBC ,to avoid responsibility of poor workmanship of their builders.They will want the client pay for it later down the line.
Love my home , just asking what is your structural warranty on brick and ceiling and other work on my house
Hi Ronald, Your structural warranty is 25 years. This warranty covers your slab, bricks and roof structure. Ceilings are not considered structural. If you have any other questions or queries please feel free to contact us on customerservice@homebuyers.com.au.
Thanks, Homebuyers Centre
Hi just wondering if someone could help me….my husband has just spent 3 months in hospital,and then we get home from hospital to find our gyprock has come away from the beams apparently when the house was built,there was no glue put on,surely this should be monitored by somebody,not sure where we go from here
Hi Ronald,
If you could please email the address above with your concerns and any images that you have. I will let our Customer Service manager to expect your email and they will be able to help you out from there.
Thanks, Homebuyers Centre
Its23 thetis terrace ellenbrook it was the building inspector who said no glue was put on gyprock ….am trying to get pictures through to you but having some problems with that
Hi Ronald,
I have passed your details onto our Customer Service Manager. She will be in contact with you soon.
Thanks, Homebuyers Centre
Thank you my name is Louise Horton number is 0415566032 it is also affecting out conditioner as vents coming loose and our lights are stuck in the gyprock/roof
Air conditioner
We built in 2001 with HBC and all of the Jason window frames on one side of our house have corrosive holes where the frames sit on the mortar. I have never, ever seen this before, even on a house that is significantly older. It is as if something was not done correctly at the time of building, be it not lining the window frames correctly or using inferior mortar. It is extremely disappointing as it will cost us a lot of money to replace all of our windows down one side of our house which I feel should last longer than 20 years. I am so disappointed in HBC. Nobody seems to be able to give us an explanation as to why this has happened.
Hi Kirsten, If you would like to send us a private message with your full name, address and best contact details, we can put you in touch with our Maintenance department to discuss your concerns regarding your window frames.
Kind regards, Homebuyers Centre
Hi, We are building our first home with HBC under HBC go package and we have already chosen internal color scheme and elevation that is mid century modern and leighton respectively ( inspired from Camden display home in Baldivis). However we have a little bit confusion regarding external color scheme and design of our home . will it be completely same like the camden dispay home or will be slightly different than that?
Hi Sandip, Great choice of the Mid Century Modern colour scheme. It's one of our favs! In regards to your external colours, yes, these will be as per our Camden dispaly home, applied to your elevation of choice.
Your Preconstruction Consultant will be in touch later this week to answer any more questions you may have regarding your selections.
Kind regards, Ashleigh Homebuyers Centre
Hi there, We have a massive ceiling sagging in our living area, there is no water damage. the reason seems to be a common defects as per Building commission report with the problem predominantly happened for properties built between 2005 to 2009. Our property has been built by Homebuyers centre, we were asked to contact the builder to see if the builder can look into the problem. Will you be keen to know what the problem is and look at solutions. Thanks
Hi Thaarak, thank you for reaching out. We can definitely look into this for you. Could you please send us a private message with your full name, job number (or address of the build), and best phone or email to contact you on? Chat soon. Thanks, Homebuyers Centre
Hi there, I was assigned a job number (Job# 11009) and i have been in touch with your maintenance team but no response from them after being in constant touch with them. The whole ceiling has gone into total collapse stage within few days of raising this issue to the maintenance team. Is 14 years a reasonable period for a ceiling to collapse? The reasons sighted by the maintenance team clearly show that you are finding reasons for not accepting poor workmanship sighted by our independent assessors. The reports have been passed to the maintenance team as well.
Can HBC show some morals and take responsibility, provide a resolution on fixing a major ceiling collapse issue. These are not aesthetic complaints, these are really hazardous and essential issues that require immediate action.
Waiting to see if you are really genuine builders and how you treat your customers. If response is not satisfactory i will be escalating this matter further.
Regards Thaarak
Hi Thaarak,
I understand our Building Manager has sent you some correspondence with an update.
Thanks, Homebuyers Centre
What was outcome? We have same issue.
If the build is beyond the 7 year period, you will not have any luck with taking it further( if it is under that you can challenge them legally) HBC initially sent their team just to ensure that the ceiling collapse doesn’t become a news material, as it is a negative PR for their sales team. They didn’t do the right thing and gave a quote higher than the market value, now why would I use them who failed in the first instance.
Take pictures and put them in the forum so people know how poor their workmanship is.
For the fix itself, if you want to keep the costs lower, using ceiling fixers who will fix it without replacing the ceiling ( although the finish is not same as replacing it is half the cost of replacing). Is an option for you.
Good luck.
Hi Ryan, We're disappointed to hear that your not satisfied with your home and we would like to look into this for you. Please send us a private message with your job number, or build address, and your best contact details and we will be in contact with you as soon as possible.
Thanks, Homebuyers Centre
I am disappointed with the build quality and excuses, not likely to recommended HBC in the future.
Hi Ryan,
We have sent through a private message requesting your details so we can look into this for you.
Kind regards, Homebuyers Centre
Hi all just wondering if anyone has been given landscaping and fencing vouchers through homebuyers center do there trades need to do the work or can you hire your own trades to do the fencing and landscaping and pay them with the vouchers
Hi Jack, we recommend touching base with your land developer in regards to fencing and landscaping, as it is usually part of your land contract. If you have any other questions, please do not hesitate to contact us. Thanks, Homebuyers Centre
If I have an issue or concern in regards to my dealings with Homebuyers Centre - Western Australia. Who can to contact to discuss my concern with, and have it addressed? Thank you.
Hi Cat, sorry for the delay in getting back to you. For any concerns, please email customerservice@homebuyers.com.au and a member of our team will be in contact with you. Kind Regards, Homebuyers Centre
What inclusions and incentive including promotions are offered by HBC? Please respond to my question at my email address which is as follows:tk_mukkur@hotmail.com Thanks and regards Tom
Hi Tom,
Thanks for your enquiry! We have passed on your details and one of our New Home Consultants will be in contact with you.
Kind Regards, Homebuyers Centre
Hi Guys,
Can anyone let me know if the timber laminate ‘Nordic Brown’ by Surfaces by Hynes is available in any of the display homes ?
Hi Vipul Apologies for the delay in getting back to you. Unfortunately we don't have a display home with that colour timber laminate. I have been advised by our preconstruction team that you can visit Trevors Carpets showroom, they may have a sample of the flooring you are after that they can show you.
I hope this helps you.
Thank you. Kind regards, Homebuyers Centre
Gone for a house and land package with homebuyers. Keystart evaluator believes value of house and land is not what I signed up for to the tune of negative $15000. Homebuyers wants me to choose another design to increase the valuation but Im happy with my old design. Will homebuyers lower the price of the house I wanted to meet the valuation?
Hi Damien,
Our Sales Manager would like to get in touch with you to discuss your query.
Could you please provide me with your job number or site address so that I can locate you in our system.
Thanks,
Homebuyers Centre.
Hi, can anyone tell me who installs the Fujitsu air conditioning units on new builds in Byford? And who holds the warranty? Thanks
Hi Allister, Thanks for getting in touch. AirElectTech are the installers of this product, however if you have an issue with the system we can request that they investigate it on your behalf.
If you'd like to get in touch with Robyn, our Maintenance Coordinator, on 9240 1111 she will be able to assist you with this.
Thank you,
Homebuyers Centre.
HI we ate currently exploring our options on who is best to buy with or our fiest home build. We have narrowed it down to 3. One question that is vital in our discussion does home buyers centre do 5 bedroom package?
Hi Manda, Thank you for getting in touch. We definitely can do a 5 bedroom home design for you - one of the best parts of building your own home is being able to work directly with your New Homes Consultant to personalise your home design to meet your needs.
Please feel free to call us directly on 131 751 is you would like some more information on how we can personalise a home design for you.
Kind regards,
Homebuyers Centre.
I’m just wondering if you can tell me who the electricians you guys use for the electrical work in the homes?
Hi Jake,
The electrical company that we use is DBR Electrical.
Please let us know if you have any further questions.
Kind regards,
Homebuyers Centre.
We have just received our keys and are painting the walls ourselves but have been told to hold off and wait for wall cracking as homebuyers won't fix it if we have painted. Is this true ???
Hi Sue, Thank you for submitting your question. We do generally recommend to wait approximately 6 months before you paint your home to ensure that the moisture & PH levels are within the paint manufacturers recommendations. Cracking can occur if the proper precautions aren't taken. For more information on painting your home please refer to your Home Care Guide or feel free to give our Customer Service Team a call.
We wish you all the best in your new home.
Kind regards,
Homebuyers Centre.
Looking at the homebuyers centre for our home.. can anyone tell me what is not included in the price?
Naturally we will ask this at the meeting but want other peoples experiences too :)
Hi, they are very open as to what is and what isn't included and you can select extras/upgrades at pre-selection (at a cost), something to think about is extra electric sockets, we had extras in all rooms and I believe it was far cheaper getting it done at that stage versus later on.
Also, the show home will not be standard, it will have the higher ceiling more likely, we never went for it, the height of the standard is sufficient. We did go for the extra coursework in the garage though.
One thing we did miss on the plan was the family bathroom not vented, would have payed extra at the time if we realised. You also get one nbn connection, we had it in the living, a bit pricey from what I can remember to get it in the theatre room.. When the Foxtel guy came we got him to put another line in and cost 150.
Also think about upgrading to a slightly wider front door, not much bigger but makes the difference for getting furniture in.
What's included: electrical points ( certain amount), air con, all flooring, all blinds, cooker/hob and hood ( we payed extra for more tiled splash back). Stone bench tops. Garage front roller door ( no back roller door). Doors/frames,ceilings and cornices painted. Paved driveway/path to crossover and front landscaping package. Alfresco paved ( we left this off and got a deduction as we wanted to put deck down).
Think bout the cost of the additional work/costs required, paving down both sides, crossover completed and back landscaped. Painting, if you don't mind painting, do it yourself and save quite a bit.
Hope this helps.
Hello,
I am just at the start of my build,plumbing and electrical is just about done then the roof will be put on..i am having a massive freak out about my kitchen colours,i chose a stone grey for the cupboards and wish that i just gone with plain white.. i called HBC before the slab had even gone down and asked if i could change it but was informed that the build contract had already been sent to the contractors. Has this happened to anyone else?. It's the only issue i have with the house and it's making me feel uneasy about the build.
Hi Hendrix We had a few changes too but they were not cupboards. I would just ring HBC and request your home building supervisor's assistance to ask if approaching the contractor yourself is an option? I was nervous about my bathroom tile colours as well but after everything was finished the colours came together very beautifully. We accept compliments coming and I don't even hint I had doubts along the way. What you are feeling is normal but it won't be as bad as you are thinking if you fail to make the changes. Good luck!
Hello Casta,
Thankyou for your response,that is good to know that you also made minor changes. I will email HBC tomorrow and fingers crossed will be all good!
Hi All,
Just wondering if anyone had included in their house package with HBC the upgrade to 900mm kitchen appliances? And did this include the range hood? We were told if we signed up by a certain time we could get the upgrade to 900mm appliances so we did and were then told we had to purchase the range hood (which you require for the appliances to operate safely..?). Would love to know if this is standard or if it should have been included. Thanks!
The rage hood should come with he upgraded oven. Free. Ask for ceased stone benches too if it's the kitchen upgrade for signing up. Ask for as much as you can as builind seems to have died down a bit
Hi We would like to look into this further for you - If you could please email through your contact details (full name and best contact phone number) to customersupport@homebuyers.com.au, we will have someone give you a call to discuss.
Thanks,
Homebuyers Centre
I have submitted an email to Homebuyers customer support on the 3/10/16 and have no one attended to my structural defects of the house yet. It needs refix of the Bulkhead into position, prop back to original location .. bulkhead to rear bedroom as its now causing damage to the plaster walls and ceilings. I have also attached pictures of the defects/damage to the effect. I have contacted three times in the past few days and spoke to 3 different ladies. Please respond asap as it requires rectification without further delay. Thanks, Lillian of Southern River, 6110 WA
Hi Lilly Thank you for getting in touch – we are sorry to hear you have experienced these issues. We have forwarded this matter on as a high priority to our customer service team and they will get back to you soon with an outcome.
Kind regards,
Homebuyers Centre
Good morning!!! Have read the reviews and questions and would love to know if you have an agent in Melbourne as I feel this would be perfect for my daughter. Cheers and thanks!
Hi Graziella, Thank you so much for your enquiry! We do have an office in Melbourne and one of our friendly sales consultants would be more than happy to assist your daughter in her home building journey - pease visit external link or call 131 751 to get in touch!
Kind regards,
Homebuyers Centre
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