Homestar Finance Questions & Answers

Hi Nirmala K.,

Could you please private message us with your full name, email and mobile number, so I can find you within our system and give you your exact discharge fees?

Kind regards, Homestar Finance

I did and do compare rates. In my instance, I had mammoth loans spread across 2 institutions. Homestar provided the best deal to refinance as I already had a relationship with them. However the process was quite long, I think due to requirements arising out of the Royal Commission.

Could you remember who helped you out? As I am asking rate comparison with them and they are not doing anything. Just dragging their feet.

I sent an email to "service@originmms.com.au" with a general request for a rate review

It’s on their website? You’ll see a few different types of loans available. There’s a number you can call and usually you will get some one initially from a call centre to answer these simple questions but I’m not sure myself what you are asking?

Hi Saurabh A.,

If you wouldn't mind sending us a private message please, with your full name and contact details, we can organise someone to contact you and assist with your request?

Kind regards, Homestar Finance

Hi Homestar. I am just wondering if I was too eager to provide my positive feedback recently. I have reached out to your team for fixed term rates on my loans. That was on 20 July 2022. Having worked for banks in past, my experience dictates that the rates data should be readily and immediately availble for the customers upon request. I am quite disappointed that as of today, I have not received a response. Upon calling your customer service on the 1300 number this afternoon, I was informed that new fixed term rates were currently under review by your management. When I requested for the fixed term rates on 20/7/22, I expected to be given the rates that was currently in effect as at 20/7/22 and not what is currently being reviewed. I was advised today that the rates were being reviewed by your management (reiterating) and once available, it would be made available to me. Looking at the current financial climate on interest rates, RBA has been hiking rates and the lenders are following suit. So now Homestar is stalling their response to me on the fixed term rates. Is this because Homestar can charge me a higher interest rate? Is this practice ethical and legal? I wonder what ASIC/APRA will have to say about this.

Hi kamlesh chand, the way market is almost every bank fixed rates are in 4.5% or above. Taking on fixed rates were a thing for 2021, when almost every bank had rates were 2ish or 1.8ish. What homestar did ASIC/APRA won't care about that, as it's not illegal. Hope your issue is resolved.

Hi Saurabh. What I am after is the rates so that I can make a decision whether to fix or not. They are not even giving me the information!

Hi Kamlesh Chand, We would like to organise to speak with you so we can provide you with the information you are seeking. I have found your details on our system, and would like to confirm when is the best time we can call you on your mobile?

I am not part of the Retention team, so apologise that I cannot personally answer your question, but each customer's rates are reviewed on a case by case basis, and I can organise a Retention staff member to attend to you.

Kind regards, Homestar Finance

Yes, all online,IDyou so not even a visit to the Post Office required!

Hi Pavel, At Homestar Finance our home loan application process is fully digital. We send our clients a link to a secured portal where they can upload the documentation that we require. Once clients sign in to the secured portal, it will provide us consent to complete the credit report and valuation of the property. Physical presence is no longer required.

Warm regards in this chilly weather, Homestar Finance

Hi snapman,

Could you please send us a private message with your name and contact details? I'll organise a member of our Sales team to give you a call at a time that is convenient to you.

Warm regards, Homestar Finance

Hi Nicholas. We are more than happy to assist you regarding your query. To be able to help you, we will need you to confirm the following: - Which country are you in now? - Are you coming back to Australian? If so, when? or, - Are you permanently residing overseas?

We would like to know more about your current circumstance. Is it possible for you to provide your mobile number and/or email address and possible time to reach you? Thank you.

Hi Rob, This functionality is already planned and on our project for this year. Should you have further questions, please contact us on 1300 462 209 or email us at service@homestarfinance.com.au. Apologies for the delayed response.

Warm regards, Homestar Finance team

How is this going? It's now May 2024. Thanks.

Hi Rob/Green G. We remain committed to providing this functionality to our customers. However, as this is a major piece of work involving suppliers, this project remains in progress. We appreciate you following up.

Hi Homestar, it was actually another person (Green G.) above that asked the follow up question. As you can see you replied to me over 2 years ago saying it was on your project for this year. You are the only online bank that I am aware that doesn't offer this. I like you guys overall but this is very frustrating for your customers. I have to keep more funds with another institution just so I can used PayID/Osko. So will it be done this year? Thanks

Hi Kim, If you will be transferring funds via Pay Anyone, it will be $5,000 a day per account. To know more about this option, please contact us on 1300 462 209 or send an email to service@homestarfinance.com.au. Thank you. Kind regards,

Homestar Finance team

Hi Jason, We are more than happy to speak to you and ask more regarding your type of pension. You may private message us to provide your full name, email address and mobile number and one of our loan specialists will be in touch with you.

Thank you.

Warm regards, Homestar Team

I just got the app and use that, no issues at all so far!

Hi Genz, You may visit our website external link  to access your loan account online or you may also download the Homestar Finance app via App Store or Play Store. Please feel free to call our Customer Service on 1300 462 209 should you need further assistance.

Warm regards, Homestar Finance team

Hi Emily,

Thank you for the feedback.

Kind regards, Homestar Finance

Hi Kim,

We regret to inform you that we do not service loans to disability pensioners.

Kind regards, Homestar Finance

Hi Jessica,

Yes, if you recommended Homestar Finance given that you have an existing loan with us and the friend or family that you have referred to has successfully settled their loan with us as well.

Kind regards, Homestar Finance

Hi Maszin, If you hover your mouse over our logo (in our response to you), click on it, it will take you to a different page that will allow you to send a message (this is a private message). I hope this helps! Kind regards, Homestar Finance

Hi Pritesh,

To private message us, hover your mouse over our logo in our reply to you, click on it and you will have the option to send a message. This is a private message.

I hope this helps.

Kind regards, Homestar Finance

Hi rs, Could you please private message us with your full name and contact mobile number? To private message, hover your mouse over our logo (in our response to you) and you will have to option to message. This is a private message.

Once we have your details, we'll be able to give you a call, and discuss further with you.

Kind regards, Homestar Finance

Sent you private message

Hi Niroj K., I hope the below answers all your questions: Eligibility Criteria for Cash Back • Owner Occupied Only • Principal and interest repayments only • Minimum loan size $250,000 • Maximum Loan Size $850,000 • Maximum LVR 80% • Refinance only • New Customers only (excludes borrowers refinancing from Origin Mortgage Management Services)

0-70% LVR = $1,500 Cashback 70% to 80% LVR = $1,000 Cashback

Construction loans excluded or loans introduced to Homestar by a third party. Cashback offer is only available for new refinance applications received between 01.08.20020 to 30.9.2020. Offer available on Star Essentials and Star Classic products for refinance, principal and interest loans. Only 1 cashback per borrowers initial borrowing with Homestar will be paid regardless of the number of loans involved. This offer excludes customers already within the Origin Mortgage Managers Network. The cashback will be available as redraw 60 days after settlement. Discharge penalties will apply if you discharge the loan within 12 months of settlement.

Kind regards, Homestar Finance

Hi Dennis C., Please see our answers below: 1. Homestar has a Mobile App project for both Android and Apple on our roadmap 2. Outgoing transfers are not currently instantaneous (via Osko or the like) and go through the standard inter-bank process. This is a project on our roadmap to offer our customers 3. Homestar has no ATM fees when using a bank ATM. The usage of other ATM's (e.g. in clubs or sporting venues) may incur an ATM Owner's fee and this is displayed on the screen of the ATM at the time of the withdraw being made. This fee is not a Homestar fee.

I hope this has answered your queries.

Kind regards, Homestar Finance

Thanks for the response. For questions 1 and 2, can you provide any indication on timeframe?

Hi Dennis C.,

For the Mobile App we are aiming for 2020, and for instant payments we are aiming for 2021.

Kind regards, Homestar Finance

OK thanks for the response

Hi Humna I.,

Thank you for your question. Unfortunately Homestar Finance do not do equity release.

Kind regards, Homestar Finance

Hi Current customer, Thank you for getting in contact with us. If you could please private message* us with your full name and best contact number, we'll be able to contact you. *To private message, hover your cursor over our logo (in our comment to you), and it'll give you the option the message. This is a private message.

Kind regards, Homestar Finance

Hi Pick1,

Yes Homestar Finance most definitely can do these loans. Could we please request your name and best contact number so a member of our sales support team can contact you to assist you further?

Kind regards, Homestar Finance

Hi Raymond, If you visit any of the Big 4 banks' ATM's, you won't be charged any ATM fees when withdrawing from your visa debit card.

Kind regards, Homestar Finance