Hypersoft Questions & Answers
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Where is my order,no2280272,bought and paid for on 3/9/23,.Please reply
Hi Sussan, we are sorry to hear that you have yet to receive your order. We have recently sent you an update regarding your order status. Kindly check your email inbox. Thank you!
Thankyou!Order No 2280272 No tracking no.has arrived,as yet.WHEN?? Thanx.
Hi Sussan, we have recently send you your tracking number via email. Please check your inbox again. Thanks!
Hi,Why has my,order no2280272,Tracking no.YT2330321233000109,been returned back to sender,?Please reply.Am so stressed over this whole issue.Thankyou
Order no22802722.Tracking noYT23303212330001090has been returned to sender, why,-i live in /NZ-area code 0114)Please explain.Thankyou
Hi Sussan, we apologize for the delay and inconvenience that this shipping issue has caused you. We have recently addressed your concern via email. Kindly check your email inbox. Thank you.
Do you have anyone selling Hypersoft shoes in Batemans Bay or Moruya?
Hi Lesley, we do not have any physical stores. You may only order our product through our official website external link .
I have been waiting on my order for more than 3 weeks and have not received any information since the initial receipt. Order number is 1888907 for black on black hyper soft original sneaker. I was charged $79.99 plus shipping/tax. I've tried emailing several times and get no response. Please help me. My email is [Email Removed] and my phone number is [Number Removed]. Please call or email me. I need help! Jeanette Hunt
I notice that all the pictures of these shoes are with people who are wearing them with seemingly bare feet, so can they be warn with socks? If so, would I need to allow for a bigger size?
I suffer from very cold feet and I need to wear shoes that will keep my feet warm, up to at least my ankles and particularly, in the colder months.
Thank you, Vera.
I reckon you could wear socks with these shoes. I must admit I went to a half size with what I would normally would wear in a shoes size. I plan too wear socks with my shoes as I am a 70year old female and need to wear socks on a cold day. Haven't worn them yet but will do so soon enough when I go to a Doctor's appointment. Hope this helps. Janice
I find it easier to put on NOT wearing socks....But you probably would be able to manage.
Hi Vera, Thank you so much for your interest in our product. Yes, you can definitely wear socks with our Hypersoft Sneakers, but they should be thin and preferably seamless, so that the benefit of a non-friction walking experience is preserved. Also, you might need to order the shoe a half size (or even a whole size) larger if you wear thick (sports / hiking) socks.
If there is anything else we can help you with, you may contact us directly at lara@hypersoftsneakers.com.
We look forward to seeing you at our store soon!
Best,
Lara
Can you give me contact details for this company, I have been trying to make contact for many weeks there is never a response. This week I will Contact Consumer Affairs and make a complaint. My shoes are falling apart and no responses.
This is the website I got my shoes from external link Email: en@gethypersoft.com Good luck
Hello, Thank you for taking the time to write a review! It seems you had quite an unpleasant experience with our company. I am so sorry to hear that trying to get a hold of a Customer Support representative turned out to be more difficult than it should.
Our failure to address your concerns promptly has clearly led to a bad experience for you. We apologize for the inconvenience!
My name is Lara, and I am Customer Support Supervisor. I'm not familiar with your particular situation, but my team and I can certainly do some investigating and find out what went wrong here.
Please reach out to me directly at lara@hypersoftsneakers.com. I want to get to the bottom of this and offer you a satisfactory solution.
I'm looking forward to hearing from you!
Best, Lara
Does anyone else find narrow feet slide around in the Hypersoft shoe while walking?
2 reviews say that the soles broke down within a 6mth period, why is this ? The site regularly states that they are normally around $300 but are $99 on sale. Are they ever $300 per pair ?
I cannot comment since I have had the shoes only 1 month, and have never seen ads for these exact kind of shoes anywhere. Perhaps their Customer Service can provide technical specs?
Received my shoes in wrong colour and sizing is a size too small. . How do I return?
How do I upload a photo of a fault that is inside the shoe at the tip of the toe?. There are 4 exposed nails.
You need to upload your pictures from your photo gallery then forward it to the company.
Hi I am very happy with my shoe however how do you recommend I wash/clean them. Mine are white. Thank you Sandra
I ordered two pairs of sneekers and I never recieved them No was there any tracking advise for the parcel
Hi I have received my order and unfortunately a little on the smaller size for me. Can I please exchange and how do I do it. thanks Maree
Does anyone know if they are kitchen complaint? safe in kitchen industry
I have been trying to get in contact with an agent for Hyper soft sneakers. No responses, very frustrating.
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