Jenny Craig Questions & Answers
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I have a life time membership but do not think there is any benefit to this investment.
I was in one of the service centers yesterday and was asking questions about memberships. During this process, I discovered that I was receiving no benefit. In order to get a 15% discount on my weekly order, I had to pay an annual fee of $99.
My lifetime membership/investment in your program is essentially worthless. Why are loyal members treated so poorly?
Hi Melinda, You have contacted the Australia/New Zealand region of Jenny Craig where we assist local members. As you are in the United States, please direct your enquiry to the USA region of Jenny Craig jennycraig.com Warm regards.
Purchased a lifetime membership way back in 1998 or 1999 how would I go about finding that information?
Hi Kimberly, Thank you for contacting Jenny Craig regarding your membership status. Please reach out to our Customer Care team on 1800 453 669 or email us at Au-jennycare@jennycraig.com.au with the following details so we can assist you.
Your full name at the time of membership (maiden name etc) Date of birth Address at the time of membership The Centre at which you joined Date which (approximation is fine) you joined Jenny Craig Your membership number, if available Any products that were given to you at the time of signing up
We look forward to hearing back from you soon!
Warm regards, Debbie
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, This is the Australia/New Zealand region of Jenny Craig. We have different memberships here and we assist local members. Please contact the USA region of Jenny Craig for assistance. Warm regards.
In 1991 I purchased a success plus plan which had a lifetime membership. How do I re activate my membership. I have my original card but I cannot read the writing on it anymore. Thank you Tammy Piwoski
Hi Tammy, If you have been a member with Jenny Craig in the past, and you wish to order online, you will need to create a profile. Once your first menu purchase has been placed, a coach will verify any previous membership and update your account accordingly. You can begin ordering online by visiting store.jennycraig.com.au. Alternatively if you wish to attend your local centre you can reach out to a coach by calling 131 992 and they will verify your membership. The lifetime membership allows access to our long term weight management program once you reach your goal weight. You will also receive a 10% food discount with a full menu purchase.
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, As you are in the USA please go to the USA site jennycraig.com for assistance with your enquiry. Warm regards
I honk I signed up for lifetime membership but not sur this was 20 years ago. Any ideas?
Hi Ann, thank you for reaching out, we have not been able to find you in our digital data base however if you contact the centre you believed you enrolled at they may have a copy of your file. Alternatively you can contact Customer Care on 1800 453 669 and they can put you in contact with the centre.
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, This is the Australia/New Zealand region of Jenny Craig. We have different memberships here and we assist local members. Please contact the USA region of Jenny Craig for assistance. Warm regards.
I am a lifetime member Do I have to pay to join your new program?
Thank you!
How do I check to see if my lifetime membership with Jenny Craig is still good
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, You have contacted the Australia/New Zealand region of Jenny Craig where we assist local members. As you are in the United States, please direct your enquiry to the USA region of Jenny Craig jennycraig.com Warm regards.
Can you please explain the Platinum lifetime membership. I understood it was for life, can you confirm this. Thank you
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, You have contacted the Australia/New Zealand region of Jenny Craig where we assist local members. As you are in the United States, please direct your enquiry to the USA region of Jenny Craig jennycraig.com Warm regards.
I tired Jenny Craig 20 years ago. Am I still a member?
Hi Lorri, Thank you for contacting us. We will require further details to check your previous membership for you. Please email customercare@jennycraig.com.au with your request along with your full name at the time of joining, approximate year that you joined, & the Jenny Craig centre you attended at the time, as well as any other details you can remember about your membership.
Looking forward to hearing from you soon!
Grace Customer Care Consultant
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, You have contacted the Australia/New Zealand region of Jenny Craig where we assist local members. As you are in the United States, please direct your enquiry to the USA region of Jenny Craig jennycraig.com Warm regards.
I want to know if my lifetime membership is still honored. How should I proceed? Sharon Fry Pasic smfrypasic@aol.com
Hi Sharon, we have replied to you via email - please let us know if you need anything else!
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, As you are in the USA please go to the USA site jennycraig.com for assistance with your enquiry. Warm regards
Just contacted your customer service to verify my Lifetime membership I bought for myself and my mother in 2004. He stated, JC stopped selling lifetime memberships in 2002, therefore I could not be a lifetime member. Also stated the computers have since been updated and not everything has been updated and that his “Supervisor” was going by the year I purchased the Lifetime membership, not what was noted, as nothing was noted on my profile. Please explain?
Hi Charleen, We would be happy to look into this again for you to double-check your membership verification. Please feel free to email customercare@jennycraig.com.au with your full name, the centre that you joined the program with, and the approximate year, as well as the centre that you last attended with the approximate year. Thank you
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, As you are in the USA please go to the USA site jennycraig.com for assistance with your enquiry. Warm regards
Can you please bring back the bean burrito - it was the best!
I used to be life time member is that for life? my name would be under Cathy Huffman
Why ask in a review site rather than contact them directly?
Hi Cathy, yes you are a member for life. Please contact your local centre and they will locate your information. Thanks.
Thank you
I'm also a lifetime member from many yrs ago when I lived in NSW, is there any record of it anywhere?
They had my name on file but went to same branch as before but over 10 years later.
Mines been a bit longer and I'm.in a different date so I'm not to hopeful
Hi there,
Thank you for reaching out. Our friendly Customer Care Team should be able to investigate your request. Can you please email your name & email to AU_jennycare@jennycraig.com.au
Thank you,
The Jenny Craig Team
How much is a 10 week trial membership in canada? I had a lifetime membership but it was many years ago and probably no record of it.
Hi Dolores, Thank you for reaching out. You've contacted Jenny Craig Australia & New Zealand. For Jenny Craig North America, please submit your query via external link We wish you all the best on your journey. The Team at Jenny Craig Australia & New Zealand
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, As you are in the USA please go to the USA site jennycraig.com for assistance with your enquiry. Warm regards
If I have been doing Jenny Craig for 5 weeks and I find I need to suspend membership from 26 Nov 2019 to 14 Jan 2020... can I do this. My income was reduced last month and we are away for 4 Tuesdays so I feel I need to put it on hold until I am back home and have saved some more money.
Hi there, thank you for contacting us. Unfortunately, you won't be able to put the program on hold. If you have the free 10-week membership, it will expire 10 weeks after you started. On your return after 14th January, we will have another Trial program on offer for you to consider. It will also be at a minimum cost. If you have bought a longer-term program, it will still be valid on your return. If you have any more questions, don't hesitate to contact your local centre.
May I ask how your company can sign a pensioner (between 68 & 70) up at a cost of $500 when they have less than 5kg to loose. Don’t you have a duty of care to explain to that person that you can’t take their money as their is a minimum weight to loose or at least get a medical certificate from their doctor to make sure they are fully aware of what they are signing up for.
Jenny Craig is full of misleading information.. their only objectiive is to make money fast regardless of customer circumstance
I had a lifetime membership signed up in 1994 here at Bay Area, Texas.Can you please let me know what my membership entails? I was reading through the previous responses that you have been giving and you guys seem to be re-directing your customers to the local centers. Your consultants, are NOT the same ones you had 20 some years ago. And I am sorry to tell you, that whenever I ask them what are my benefits they seem to not know either. And I understand that 20 years ago, we still had more paper trails than computer! My question is can I go back without buying any food and just ask for a consultation? Thank you so much to the Jenny Craig program, it has truly helped me loose "all" my pregnancy & roller coster weight problems.
Hi Maribel, Thanks for your message. This is the Product Review for the Australia and New Zealand Jenny Craig. Please contact the USA Jenny Craig via their website and they will be able to assist you with your membership query: external link
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, You have contacted the Australia/New Zealand region of Jenny Craig where we assist local members. As you are in the United States, please direct your enquiry to the USA region of Jenny Craig jennycraig.com Warm regards.
I purchased a lifetime membership back in early 2000’s. I can’t remember any of my info. Is there a way to check on it?
Hi Tamera, thank you for contacting us. A Consultant from your local centre will be able to assist you with confirming your membership details. Alternatively, please feel free to email Au-JennyCare@cjc.com with further details including your full name at the time of joining, centre that you attended, the year you joined, home address at that time. We hope to hear from you soon!
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, You have contacted the Australia/New Zealand region of Jenny Craig where we assist local members. As you are in the United States, please direct your enquiry to the USA region of Jenny Craig jennycraig.com Warm regards.
Hi, I purchased a gold membership back in around 1997, in NZ. I am currently attending on a weekly basis and I would like to know the details of the programme I purchased please? ie life long membership, food purchases etc, Shirley
Hi Shirley
Sorry I am unable to help you as I was just any happy Jenny Craig customer (not a Consultant)
All the best
Hi Shirley, thank you for contacting us. The centre that you are currently attending will have your membership records on file. Please speak with your consultant directly for more information. Wishing you continued success with your health & wellbeing goals!
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, You have contacted the Australia/New Zealand region of Jenny Craig where we assist local members. As you are in the United States, please direct your enquiry to the USA region of Jenny Craig jennycraig.com Warm regards.
Hi if i heard my consultant right..she mentioned i get reimbursed my membership fee if i keep my weight off for a year..???
Hi Lanie, If you have a long term program (such as the 5 year Signature Plus membership) and you have reached your goal weight, you are entitled to a 50% reimbursement of your membership costs once you have completed a year of monthly maintenance visits and stayed within 2kg of your goal weight. Obviously you are eligible as your consultant has made you aware of this offer. It is definitely worth taking advantage of this opportunity as you will be monitored on your own food throughout the year after reaching goal to make sure the kilos don’t creep back on, and we reimburse you for your effort! Definitely chat to your consultant about it on your next visit.
Hahahaha Do you honestly expect Jenny Craig to recognise and honour that alleged undertaking??? Crikey? JC is a business and a shonky one at that. Moreover, how would you prove your continued/constant weightloss to their satisfaction??
You are aware that Jenny Craig is a very scrupulous business, are you not??
Any way, good luck with that. Let us know if they refund you a single cent lol I doubt it :)
Absolutely agree.. good luck !!
I purchased a life membership for Jenny Craig when they first opened in Townsville - possibly late 80's- the cost was about a months salary at that time - I am thinking $700 or $900 - I then moved away from Townsville - approx 5 years ago I went back to Jenny Craig when I moved closer to Townsville and was told that I couldn't access my life membership as they did not have records that went back that far but I was welcome to purchase another life membership - I could not understand why I should do that so left. I am thinking about trialling one of your $10 time limited memberships and was looking at the reviews and notice some comments about life membership so thought I would ask about life membership records - if nationally you have kept them since the beginning. Thank you
Hi Rose, Thank you for your comments regarding our Lifetime memberships. Just to clarify for you, the Success Plus Program (1991 – 1996) was the first program where we offered a lifetime membership. Programs prior to these dates were referred to as “long term programs” but had an expiry date of seven years from the date of joining. From 1997 to 2005, we offered the Gold Program, also a lifetime membership. We still have many clients actively using both these lifetime programs when needed, hence the comments appearing occasionally. From July 2005, we no longer offered such programs, opting for memberships of firstly, seven years and later, five years duration. When the company went online in 2000, all current and lifetime memberships were entered into the system. However, we did not enter memberships that had expired at that point. We can check your membership status in our database at Head Office if you wish. Please email us at Au-jennycare@cjc.com and we will confirm your membership for you.
Wow! Jenny Craig made an absolute fortune from these so-called "Life Memberships", especially since most customers have then ingored their 'lifetime' memberships or forgotten about them. Any moral, decent company would have refunded these fees.....but not Jenny Craig.....where money is everything.
Be careful of the short term memberships.. they charge you extra for the food. Of course they don't tell you that !
Your membership is basically worthless-found this out yesterday. I am very disappointed in Jenny and how the investors in lifetime membership are being treated.
Hi Melinda, You have contacted the Australia/New Zealand region of Jenny Craig where we assist local members. As you are in the United States, please direct your enquiry to the USA region of Jenny Craig jennycraig.com Warm regards.
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