KEEN Footwear Questions

Arno3y

Where can I get Keen sandals repaired in Sydney, Australia?

Antony O. 3y

Try any shoe repairer like Mister Minute. Mine were fixed by an old Filipino shoe repairer in the Philippines.

Marg8y

I bought a pair of Keens walking shoes on 1 August in West End, Qld. Unfortunately the trim around the top edge near the tongue on the right shoe has become torn and started to fray. This happened when the shoes were just a week old. I took them back to the retailer last week and was told they would need to be returned to Keens for their review before any decision could be made about a replacement. I opted not to do this as I really need the shoes and can’t do without them while Keens makes a decision. Nevertheless I’m not happy with the situation as I paid $239 for shoes that now look shabby. Can you please tell me what else I can do about this? Thanks.

Andy54 8y

Hi Meg, I have been wearing Keen's shoes and boots since they were on the market in Australia in the early 2000's. I still have a pair from this period when I believe there was much more attention to detail in their manufacture. The pair of Gypsum shoes are the second to delaminate, although the first was after a couple of years. Still for the price we expect more don't we ?

I live in rural NSW so my foot ware has to stand up to more than light urban use. In your case under Australian law the retailer must replace your shoes. Here's the link to the ACCC external link

brian11y

I have seen these keen hiking boots for sale in the shops / as I am thinking about buying another pair of hiking boots as my Columbia boots were great though the grip is wearing down the bottom so I thought I would ask are these shoes durable especially in the wet weather or if they actually get water on them?