Can you get a loan with a family member like a son or daughter
Hi Alan,
Thanks for getting in touch. This is something we could look at. It’s assessed on a case-by-case basis depending on your situation. To discuss your options, please give us a call on 1300 578 278.
Regards, Keystart
Why does it take so long for the conditions to be satisfied even though most of the conditions has being met.
Hi Cornelia, Thanks for reaching out. There are a number of factors that have an impact on the conditions being met. For example, it may be that we haven’t received a finalised building contract which will be used to request a valuation. This is often the longest part of the process. Once we have this and all conditions are received, we respond within 48 hours. For more information, please reach out to your broker or Keystart Home Loan Specialist to check how your application is progressing. Alternatively, please give us a call on 1300 578 278 or email customer@keystart.com.au.
Regards, Keystart
Are you able to challenge the keystart valuation? we’ve received a rather low valuation previously and after doing thorough researching based on properties listed and sold in the last 6 months in the area all homes are going for more then what we would be paying , there’s new builds on smaller blokes even sold for almost 50k more then our build.
Hi there Caitlin - our valuations are conducted by independent, qualified valuers, however, if you feel like the activity in your area has changed recently, it might be worth reaching out to your broker. They can let you know the process involved. Regards, Keystart.
My partner and I are about to apply for a home loan. How long is the process currently taking for Pre Approval to get our build started? Thank You.
Hi Shannon, thanks for getting in touch. The current timeline from lodging your application to receiving conditional approval is two business days. Regards, Keystart
Are the income limits before or after tax ?
Hi Jessica, thanks for getting in touch. Our income limits are your earnings before tax.
Regards, Keystart
Can you get another full time job after your loan just got approved for a house a month ago? Haven't moved in yet, just not enjoying my job, can I get a new job? It would be a full time job
Hi Alice, thanks for getting in touch. This would depend on what stage you're at in your home loan process and whether all employment checks were complete. You can give us a call on 1300 578 278 or email customer@keystart.com.au and a member of our team can confirm what stage you're at, or you can speak with your broker.
Regards, Keystart
I’ve been living in Australia for 20 years but I’m still on a NZ passport, am I still eligible?
Hi Francesca, thanks for reaching out.
Yes you're eligible to apply for a Keystart home loan with your New Zealand passport. We just require that you live and want to purchase a home in Western Australia.
Regards, Keystart
Thank you, I’d better get in touch then :)
Application has been sent off for approval and finance. How long does it take to hear back from you guys if we have been approved or not? As we need finance approval before the 15th of August. Thank you
Hi Alice, thanks for reaching out. It currently takes up to five working days for a new application to be granted conditional approval. It then takes approximately 30 working days for loans to go from conditional approval to formal approval.
You can reach out to your broker or Keystart Home Loan Specialist to check how your application is progressing. Alternatively you can give us a call on 1300 578 278 or email customer@keystart.com.au
Thank you - Keystart
Can you be approved for a keystart loan on casual employment?
Hi Alannah, thanks for reaching out. Yes we do assess casual employment. You need to be employed for at least six months to apply for a loan. There are different conditions for some income types such as FIFO. Give us a call on 1300 578 278 or email us at customer@keystart.com.au when you’re ready and we can let you know if you would be eligible and how much you may be able to borrow. Good luck!
Hi, as a New Zealander living in Australia with a Protected Visa, eg I was living in Australia before 26 Feb 2001, would i be able to get Keystart finance .
regards Todd
Hi Todd, thanks for your question. Yes, you will be able to apply for a Keystart home loan - we accept 444 Special Category Visas. When you begin your application process, we will confirm your visa through Department of Immigration.
Regards, Keystart
What's the list of requirements to get your application accepted and finance approved?
Hi Alice, thanks for reaching out. Requirements to have your home loan application approved will vary depending on individual circumstances. Our minimum requirements are: - proof of your income, for example your recent payslips, - your latest Taxation Office Notice of Assessment, - confirmation of any Centrelink payments received, - recent statements from all of your bank and credit union transaction accounts, covering a minimum of three months, and - your latest rental history statement covering a minimum of six months.
We might need more documentation when assessing your home loan application. Don't worry - your broker or Keystart home loan specialist will help you through every step of the process.
For more information you can email customer@keystart.com.au or give us a call on 1300 578 278 and speak with a member of our team.
Regards, Keystart
Can I add my husband to existing loan?
Hi Favour B, thank you for your question. As your home loan is a legal contract, it’s not possible to simply add your spouse to your existing Keystart loan. In some instances, it’s possible to refinance your Keystart home loan with Keystart in order to add your spouse to the loan. Alternatively, another option would be to refinance your Keystart home loan to set up a new loan with your husband through another lender. You can read more about refinancing on our website external link .
Give us a call on 1300 578 278 or email customer@keystart.com.au if you’d like to speak with a member of our team who can do an assessment and let you know your options.
Regards, Keystart
Hi I just wanna ask how long the house evaluation be pending and why?
Hi Grace, thanks for reaching out. Processing times depend on the type of valuation. A house valuation for a new loan can take up to three days in the metro area and up to a week in regional. If you’re waiting on a settlement statement from your valuation to buy shares or refinance your shared ownership home loan, processing times are longer as valuations are processed by the Housing Authority. We’re currently looking at up to 10 working days to process these valuations.
If you’d like more information you can speak with your broker or Home Loan Specialist. Alternatively, you can call us on 1300 578 278 or email customer@keystart.com.au
Regards, Keystart
My partner and I agreed to a Keystart home loan 12 years ago. We have agreed to separate but I still have a child at home. Can I buy him out and take over the morgage payments to keep my house? Thankyou
Hi Janice, thank you for getting in touch. We need a little bit more information to see what your options may be. We don't want you to share your personal details on a public forum, so please give our team a call on 1300 578 278 and they speak with you about your options. We'll need some information when speaking with you, this includes the approximate value of your property, an estimate of how much it will cost to pay out their share of the home loan and a recent payslip.
Regards, Keystart
Since Perths median house has increased, will keystart be possibly increasing the 480k limit for the metro area ?
Hi Nik1, thanks for the question.
Our property purchase limit is remaining at $480,000 for the metro area. Any updates to Keystart products will be announced on our website external link
Regards, Keystart
Hi, how long does it take to get conditional approval ?
Hi Jessica, thanks for reaching out. It currently takes up to five working days for a new application to be granted conditional approval.
Regards, Keystart
My husband is in a FIFO role. He has been with his current employer for 7 months but previous to this he was with another FIFO company doing the same type of job for 5 months can we apply for a keystart loan now or would we still need to wait for him to do a full 12 months with his current employer?
Hi Kiara, thank you for reaching out. There are a number of factors to determine whether you and your husband are now eligible to apply for a Keystart loan, such as how much time there was between him finishing his previous job and starting his current job. Your best option is to give our team a call on 1300 578 278 or email customer@keystart.com.au and they will let you know if you can proceed with an application.
Regards, Keystart
Very disheartening to get to 16 out of 17 items needed for formal approval and then to have a help debt that transferred as a tax debt when you’ve done your tax return because you salary sacrifice and it looks like you make heaps of money but it’s a topped up amount
So now our finance has been declined and we are gutted! I paid out the debt
Hi Penny, thanks for getting in touch. We would need more information before we could discuss your situation in more detail. We don’t want you to share your personal details on a public forum. Could you please get in touch with your broker or Keystart Home Loan Specialist, alternatively you can call us on 1300 578 278 or email us at customer@keystart.com.au
Regards, Keystart
Can you combine a Keystart loan with a mortgage from another lender so that you can afford a more expensive home? Barely any decent properties exist anywhere close to the Perth CBD that cost the ~$300k that I could potentially borrow through Keystart. Would it be possible to take on the ~$300k loan from Keystart in addition to a loan from a bank to afford a home that is worth $500k or above? If so, how does this work?
Hi David, thanks for reaching out. We don't consider home loan applications in conjunction with another lender. At Keystart, our aim isn’t just to help you achieve your dream of owning your own home. It’s also strongly based around ensuring you achieve a level of financial comfort where you can enjoy other aspects of your life, and comfortably meet your mortgage repayments.
Furthermore, we have property price limits of $480,000 in the Perth Metro area. These limits are to ensure we can provide affordable home ownership opportunities to Western Australians who find it hardest to meet the requirements of mainstream lenders.
If you would like to discuss this further, you can call us on 1300 578 278 or email customer@keystart.com.au
Regards, Keystart
How much processing time for Keystart to het formal home loan approval
Hi Imran, thanks for getting in touch. We're currently looking at two working days for a new application to be granted conditional approval. It then takes approximately 25 working days for loans to go from conditional approval to formal approval.
There can be delays in getting formal approval, depending on what remaining conditions you may have left to meet. For example if you are applying for the First Home Owner Grant, we may be waiting for approval. You can reach out to your broker or your Keystart Home Loan Specialist and they will be able to let you know how your conditions are progressing, or alternatively you can contact us on 1300 578 278 or email at customer@keystart.com.au.
Thank you - Keystart
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