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Magnamail

Magnamail Questions & Answers

Online store, Physical store
4.3 from 360 reviews

24 questions from our users

Mary Crawford

Mary Crawfordasked

VIPnoMM2176796- Mrs. Mary Crawford
My order around 22/10/19 from Cat.MS92, has not arrived.
Cheque, in payment for $81.91 has not been presented through my Bank Account.
Please investigate, and advise?

Mary Crawford (ORDERS).

No answers

A.Benson

A.Bensonasked

On the 6th October 2019 I sent an order for a brooch, a necklace and a pen. To date I have received the brooch and necklace but no mention of the pen I ordered! It was a VIP special offer available after purchasing 2 or more non VIP items which I did as above. So I ordered one specialized for November for my daughter Rana whose birthday is today!! I was hoping to have received this by now for her birthday. Is it still available or not? Is it on it's way or not? If not please refund me the $14.99 I paid for it and let me know for certain just what is going on. Many thanks.

No answers

Hardy j.

Hardy j.asked

Online store

Di you still have magnetic Knee brace//

No answers

reyne

reyneasked

Online store

how good does the 'car lift cushion' work ?

No answers

Judith Mc

Judith Mcasked

When can I expect to receive and have acknowledged , the $5000.00 I am supposed to have won on a scratch card with my last order. I am very happy with the goods I ordered and received
Thank you
Judith Mc Pherson
VIP NUMBER MM2799697

No answers

FAYE ELEANOR GAZZARD

FAYE ELEANOR GAZZARDasked

I am going to ask magnamail pty ltd again. Why haven't you told me why I am not receiving the $6 thousand dollard I won from a scratch card. We got so excited when we scratched 3 identical things in november and found we had won $ 1thousand dollars then again scratched another 3 identical things and found $5thousand dollars on the card. Why please explain?

No answers

Colin H.

Colin H.asked

how do you cancel one item ordered twice

2 answers
Joan Riches
Joan Riches

If the company won't refund your money on return of the item I would suggest you contact the Ombudsman responsible or perhaps a higher authority connected with Magnamail or just tell all them you will advise all your friends not to deal with Magnamail. If you subscribe to Choice Magazine they would help you.

micheal
micheal

have you contacted magna mail & asked them they will give you give you the correct information?


Sandra M.

Sandra M.asked

I want to order can I pay online PayPal thanks

1 answer
micheal
micheal

contact Magnamail & ask them


Shag

Shagasked

I have an article that is defective and I wish to return it, I have only had it for 4 days. Customer no. 2285656 please instruct me how.In relation to payment post, I just sat on the phone for 3/4 hour and got no response, r shaw.

No answers

zap

zapasked

I ordered two items and posted order with chance to go into the draw never mind the draw for any prises when will
I receive my order it was posted on the 17th of July?

1 answer
Amandavan
Amandavan

Hi, You can just forget about any Money Prizes, it is all a Scam. They only want you to Order products to get your money. When you order they never have any of those Products in stock, they always have to Order the Products in. This is ridiculous. I've had bad experiences with them over the years. And when you have to get a Refund, it takes so long before you get this. My friends have Reported Magnamail and also other Mail Order Companies to "Scamalert/Scamwatch". Thanks,


jan j

jan jasked

Can I check on the way my order is going?

2 answers
Amandavan
Amandavan

Yes, you can go to the Website of Australia Post and type in "Tracking my Order" then you must have a Order Number or something then type this number in and see what comes up usually you can do it this way. I will never ever order anything from Magnamail again. Everyone says that they are a Scam and Fake, and they lie to all their customers, and where the Prize Money are concerned you will never win any money from them. They send people cheapstuff Jewelery or something else which is so cheap instead of money. You struggle to Refund Money out of them too. They are hopeless. Thanks Amanda

Ann F.
Ann F.

I have been buying from Magnamail for years and never had an issue. I feel a lot of the people that complain about this company also complain about everything they purchase any where. They are just whingers who have nothing better to do with their time so they fill in their days going through review pages on all sites and try to push their unhappy outlook onto everyone else. They are just whinges in general. If things were as bad as they make out then Magnamail and all catalogue companies would not exist. Anyone can can say the rubbish they say and anyone can put a scam alert on those sites and I feel these whingers enjoy spoiling everyone else's ability to be happy with a service that that makes life easy for others and offers quality for their money. In my opinion Magnamail are a very professional company with which I and many many other people have never had any issue with. The service is always excellent. Ann Fimognari - WA


Barb

Barbasked

I bought a seiko battery operated concise dictionary and thesaurus off you a few years ago,I see they are still available in the UK but not AUST, can I still buy one?

1 answer
Dinzel
Dinzel

Yes you can but it is not made by Seiko but by Franklin I bought one recently via mail order from a company called Innovations in Frenchs Forest Nsw I am pleased with it and it works well and a reasonable cost also


Antonella polita

Antonella politaasked

Hello, to whom it may concern,
I ordered a top from one of you latest catalogues and have not received it, money has been taken and normally orders placed previously have not taken as long as this to arrive, please let me know if my order will be arriving soon or I would like to receive a refund
Thankyou

No answers

Gayle

Gayleasked

Do you sell a paper brick maker for fires?

No answers

Dodger

Dodgerasked

Why doesn't catalogue have a date or month or serial no??? When I receive a catalogue I don't know when it was sent to me. I have to order within 14 days to have a chance to win a prize. If a latest date I am given to order I will not bother if it's too late. The date stamped on my envelope should be the date I order in case the postal delivery takes too long.

No answers

Karen J

Karen Jasked

Do you stock snake detector spikes that you put in the garden? They omit a sound that keeps the snakes away. Any ideas?

2 answers
Dinzel
Dinzel

I live in a rural area and I believe that this device actually works against snakes However this company can be slow and are not good to deal with regarding the progress of your order

Ann F.
Ann F.

I have bought this product from Magnamail either last year or the year before (can't remember the exact time) and it works just fine and is still working. Magnamail's service was prompt as I received it in the said time and I am in WA. I feel this whinger, Dinzel, works for an opposition company and is just trying to bad mouth Magnamail. I have dealt with this company for years without any issues and am sick of reading bad comments from people with nothing better to do with their time. Try them yourself and I am sure you won't be disappointed. Now just clarify things I am no way associated (except as a long time customer) with Magnamail or any other company. I am just sick of people who like to destroy the good name of companies that offer quality service and products. They honestly need to get a life.............Please. Ann Fimognari - WA.


hughlyons

hughlyonsasked

How do you unsuscribe from magnamail- Hugh Lyons!

2 answers
Elaine A
Elaine A

Hi Hugh,
For you to unsubscribe from Magna mail you can either ring them on 02 8874 8777, e mail on enquires@magnamail.com.au or go into their store at Unit, 2/4 William Street, Brook Vale NSW.
I hope I have been of help to you.
Regards

Ann F.
Ann F.

Hugh, the same way you have unsubscribed to many other businesses before.


dymelza

dymelzaasked

I have received a scratch card saying I have won $5,000 and all I need to do is purchase something to receive the prize, am I misreading the fine print? Does this just put me in the draw for that prize or do I 100% get $5,000 immediately after I purchase online?

1 answer
TCB5656
TCB5656

You go into a priza pool. And if you won other items they send you the cheapest item you won. Its not a blatant lie but it is a trick.


Gracie

Gracieasked

Great service but mow will not except my VISA card and as it is the only one I have ever had and you always accept it before. Why cannot I complete my order ?????

2 answers

not current

Gracie
Gracie

For some reason you will not now except my VISA card or email address so have not bothered any more as can get service else where with NO bother.Thank you
Regards
Gracie


EMi

EMiasked

How long will it take for my delivery to arrive to Kempsey, NSW?

1 answer

4 days


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