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MoneyMe

MoneyMe Questions & Answers

4.7 from 685 reviews

43 questions from our users

BBB

BBBasked

If I applied and was approved this morning will I receive my funds today if I bank with a smaller bank?

5 answers

Most likely. They have expressed money clearance but it may need to be in by 2pm however call them to check. I usually get the same day or by 6pm on the same day.

MoneyMe
Jon W.MoneyMe

Hi there,

Thanks for reaching out!

As a rough indication, you can expect to receive your funds within 1 hour if you bank with Commbank, 3-4 hours for ANZ, Bankwest, NAB and Westpac and 1 business day for all other banks.

Hope this helps! If you have any further questions, feel free to get in touch on 1300 669 059 - were open until midnight tonight.

BBB
BBB

I was advised by an Emplyeee on the phone from money me that the funds would be cleared into my account today and still no sign of them?
Ive been sitting at the mechanics all day waiting to pay them for my car that broke down today but it looks like the funds wont even clear into my account untill Monday then if it takes one business day which I was not informed it would.


Kylie Y.

Kylie Y.asked

On your website you only wrote Australia resident
But does it matter if Im holding a bridging visa and work casual?
I dont have any bad credit history in Australia, not too sure how that works! Thanks!

1 answer
MoneyMe
Jon W.MoneyMe

Hi Kylie,

Thanks for reaching out.

We cant review an application while you are on a bridging visa, however we can once your visa status is confirmed.

With regards to your employment income, we just need to see 90 days of consistent income on your bank statements. We also take other factors into account when assessing your application, including your MoneyMe history, recent transactions and credit report.

Hope this helps! If you have any more questions, feel free to get in touch on 1300 669 059 or canwehelpyou@moneyme.com.au.


Cdf

Cdfasked

I need to get a fast personal loan for at least 12k. How much fees do I need to pay? Can the fees be applied to the amount I need or added to it? Can I get the money within an hour same day?

1 answer
MoneyMe
Jon W.MoneyMe

Hi there,

Thanks for reaching out!

The costs associated with our personal loans include an establishment fee and interest rate starting from 8.99%. These costs are tailored to your personal circumstances and credit profile and are added to your outstanding balance.

You can expect to receive a decision within an hour if you apply during business hours, which are 8am to midnight Monday to Friday and 9am to 9pm on weekends. We send you the funds instantly upon approval, however how quickly you receive them depends on your bank. If you apply outside of business hours it may take a little longer to know the outcome of your application.

I hope this helps! If you have any further questions, feel free to get in touch on 1300 669 059 or canwehelpyou@moneyme.com.au.

Cheers, Jon
Head of Operations


Bridget B

Bridget Basked

I am concerned about logging my bank details on line.

3 answers
Lisha
Lisha

I was also, but I did some research first and found it to be safe. I’ve done 2 loans and it’s been fine :)

Dan
Dan

Hey Bridget, I totally understand, but I’ve done a lot of loans with them and not once have I had a security problem, it should be fine. hope that helps.

MoneyMe
Jon W.MoneyMe

Hi Bridget,

That's completely understandable and I'd like to assure you that nobody can view your banking credentials.

We simply use Illion Open Data Solutions to retrieve your most recent 90 days of bank statements. Illion Open Data Solutions allows us to review your application quickly by uploading your statements in a categorised, read-only format.

If you’d like to know a bit more, you can review some frequently asked security questions using the link below:
https://www.bankstatements.com.au/about/security


Pamela B.

Pamela B.asked

I applied for a line of credit money me offered me... then told i was successful. I applied for the 5000. You offered 4000. I need about 2000 to help out with. I didnt want a unsuccessful application on my file...yoi have all my detail. Surely you can see before offering. You have been very helpful before. Instesd you could have offerec a more manageable amount

1 answer
MoneyMe
Jon W.MoneyMe

Hi Pamela,

Thanks for reaching out.

Unfortunately we were unable to approve your most recent application as you did not meet our lending criteria on this occasion.

We’re sorry we couldn’t help you out. If you’d like to discuss the outcome in more detail, feel free to give us a call on 1300 669 059 or email canwehelpyou@moneyme.com.au.

Cheers,
Team MoneyMe


Biglije2

Biglije2asked

Why is money me considered to be a payday loan?

1 answer
MoneyMe
Jon W.MoneyMe

Hi Biglije2,

MoneyMe does not offer payday loans nor are we considered one. We offer a line of credit up to $5,000 and personal loans up to $25,000 with repayment terms up to 3 years.

If you’d like to learn more about us or have any questions, you can visit our website www.moneyme.com.au or call us on 1300 669 059 – we’d love to chat!


Tamia West

Tamia Westasked

If you already have a installment loan out can you apply for this loan?

1 answer
MoneyMe
Jon W.MoneyMe

Hi Tamia,

Thanks for reaching out!

You can apply for a MoneyMe loan while paying off another loan, subject to our assessment and suitability.

If you have any further questions please don’t hesitate to get in touch on 1300 669 059 or canwehelpyou@moneyme.com.au.


Jennifer R.

Jennifer R.asked

I manually submitted an application 2 hours ago.

I saw that if you do it manually it take 10 - 30 minutes, it has been longer then that, still waiting.

1 answer
MoneyMe
Jon W.MoneyMe

Hi Jennifer,

Thanks for reaching out.

It generally takes us a bit longer to review manual applications. We have received your bank statements and will fast track your application to get you an outcome ASAP.

If you have any further questions, please don’t hesitate to get in touch with me on 1300 669 059 or canwehelpyou@moneyme.com.au.

Cheers, Cal
Underwriting Manager


Judith B.

Judith B.asked

I applied for a loan with money me on Friday and why did I have to pay fees with a google card iam still waiting for the funds to arrive in my CBA,Account. Reading all the reviews I think I was scammed by money me Judith.

1 answer
MoneyMe
Jon W.MoneyMe

Hi Judith,

Thanks for reaching out.

I'm sorry to hear about your experience with us on Friday. I’d love to connect to understand how I can help.

Let me assure you that MoneyMe will never ask you to purchase a prepaid card during the application process.

As I’m having trouble finding a loan application under “Judith B.“, if you could please get in touch on 1300 669 059 or operations@moneyme.com.au that would be great.

I look forward to speaking with you soon.

Cheers, Cal
Underwriting Manager


Celio G.

Celio G.asked

My money me statement

3 answers
MoneyMe
Jon W.MoneyMe

Hi Celio,

If you're after a statement of account, you can email us your account details or respond to any emails you receive from us and we'll be able to send you a copy.

Alternatively, you can give us a call on 1300 669 059 and we'll get this sorted for you.

Celio G.
Celio G.

Celio Gomes ACC. 002728265

MoneyMe
Jon W.MoneyMe

Hi Celio,

We found your account and have sent a copy of your statement of account to your email.

If you need anything else please don't hesitate to reach out.


Terri H

Terri Hasked

My 18yr old son who has a low IQ and unable to manage his own finances somehow managed to get a loan through Money Me with the encouragement of his so called 'friends' (who then spent the money on themselves...) He lost his job shortly after and was not able to make repayments so we made a payment plan with Dunn and Bradstreet - trying to do the right thing. I have paid back over $4000 and thought we were nearly done but received a loan statement still owing $2694 on a $2800 loan. How is this even legal????

1 answer
MoneyMe
Jon W.MoneyMe

Hi Terri,

Thanks for reaching out.

I’d like the opportunity to look into the account personally. If you could please give me a call on 1300 669 059, I’ll look into this ASAP.

Cheers, Jon
Head of Operations


Gengen A.

Gengen A.asked

Would I get my loan over the weekend? Especially over a public holiday too?

1 answer
MoneyMe
Jon W.MoneyMe

Hi Gengen,

Sorry for the delay in getting back to you.

Our transfer times vary depending on which bank you’re with. If your loan is approved on the weekend and you bank with Commonwealth Bank, you’ll receive the funds on the same day. For other banks, the earliest you’ll see the funds in your bank account is the next business day.

If your loan is approved on a public holiday, the earliest you’ll receive the funds is the next business day.

Hope this helps!


William B.

William B.asked

Why do i need to log in to my bank account? Can i just send my bank statements instead?

3 answers
MoneyMe
Jon W.MoneyMe

Hi William,

In order to provide your bank statements online you'll need to use the secure and safe portal powered by our partners Illion Bank Statements (formerly known as Proviso). It simply captures a 90-day screenshot of your bank statement transactions which automatically analyses your income and expenses allowing our agents to review your application to get you an outcome fast.

As security is our #1 priority, it's important to know that nobody at MoneyMe or Illion Bank Statements has access to your banking credentials.

If you give MoneyMe a call on 1300 669 059 we'll be able to run you through the available alternative options.

Hope to speak soon!

William B.
William B.

Hi Jon, do you do direct debit for the payment incase ithe loan gets approved?Just want to make sure I pay on time

MoneyMe
Jon W.MoneyMe

Hi William,

If approved, your repayments will be direct debited from your primary income account. We align your repayments with your income cycle to ensure there’s sufficient funds in your account to clear the payments. If you wish to change the payment method or your repayment schedule, simply get in touch.

Hope this helps!


Shanti

Shantiasked

Do u offer loans to persons in other countries?

2 answers
Shanti
Shanti

I need a loan

MoneyMe
Jon W.MoneyMe

Hi Shanti,

To be eligible to apply for a loan with us you must be an Australian resident or meet our residency requirements in accordance to our lending policy.

If you'd like to know more about our eligibility, feel free to contact us on 1300 669 059 or at canwehelpyou@moneyme.com.au.


Shinea E.

Shinea E.asked

Why do I need to purchase a google play card and load all the money from my saving account onto it before the money will be transferred to my bank? Seems like a scam to me.

1 answer
MoneyMe
Jon W.MoneyMe

Hi Shinea E,

Thanks for reaching out. My name is Jon and I’m the Head of Operations here at MoneyMe.

At MoneyMe, our application process is entirely online and cashless. We will never require you to purchase a prepaid card as a part of the application process.

Could you please give me a call on 1300 669 059 as soon as possible so I can investigate this matter further? Alternatively, you can email me at operations@moneyme.com.au with your full name and contact number. In the meantime, please do not follow any of the processes you have described.

Thanks for letting us know and I look forward to hearing from you soon.

Cheers, Jon
Head of Operations


Lynette H.

Lynette H.asked

Why do I have to take a photo of $600 odd dollars and send it to your email address and then take the cash into Coles or Kmart to show them I have the money and then follow links on Google it is the most unusual way to get a loan

1 answer
MoneyMe
Jon W.MoneyMe

Hi Lynette H,

Thanks for reaching out. My name is Jon and I’m the Head of Operations here at MoneyMe.

At MoneyMe, our application process is entirely online and cashless.

Can you please contact us as soon as possible and importantly, please do not follow any of the processes you have described.

You can reach me on 1300 669 059 or send an email to operations@moneyme.com.au with your full name and contact number.

I look forward to speaking with you soon.

Cheers, Jon
Head of Operations


fecta gold

fecta goldasked

how can i borrow money?

1 answer
MoneyMe
Jon W.MoneyMe

Hi Fecta,

You can apply for a loan with us via our website at www.moneyme.com.au

If you have any questions or need help, feel free to contact us on 1300 669 059.


Lee

Leeasked

If you want to pay your loan quick is there a penalty?
Cheers
Ely

3 answers
KUL
KUL

If somebody want pay quick, there should be no penalty.

Jess
Jess

No penalty for early payout. I have paid out 2 loans early and didn’t get charged a penalty

MoneyMe
Jon W.MoneyMe

Hi Ely,

There are no penalty fees for making early repayments or paying your loan off in full - just the way it should be!

Cheers, Team MoneyMe


Jess

Jessasked

I just applied for a loan and was approved how long will it take to appear in my account I’m with Bendigo Bank?

1 answer
MoneyMe
Jon W.MoneyMe

Hi Jess,

Sorry for the delay in getting back to you.

Our transfer times vary depending on who you bank with. In your case, Bendigo Bank takes 1 business day to clear.

For Commonwealth Bank customers it takes a few minutes, other major banks take up to 4 hours and smaller banks take up to 1 business day.

Cheers,
Team MoneyMe


Barrower

Barrowerasked

Hi,
I currently have a loan with moneyme, wondering when can I barrow money again. I have read the previous reviews and you advised that majority of the loan would need to have been paid before barrowing again. What would you consider majority?

Cheers

1 answer
MoneyMe
Jon W.MoneyMe

Hi there,

It depends on your loan amount, term and repayment behavior. As a general rule, you'll need several months of consistent payments before you are eligible to apply again.

So we can give you a response specific to your account, please contact us on 1300 669 059 or email your contact details to canwehelpyou@moneyme.com.au and we'll get in touch.

Look forward to speaking to you soon!

Cheers,
Team MoneyMe


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