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More Questions & Answers

NBN (See All)
4.3 from 243 reviews · View Statistics
Listing monitored by More

17 questions from our users

TCR
TCRasked
More

I've signed up for More NBN on Sunday and have not received a confirmation email. I have received a SMS warning me not to cancel but that is about it. Payment has been taken.

2 answers
Jennie
Jennie

I signed up on a Sunday as well. I received my email sometime the next day. Give them a ring if it takes longer than you expected.

More
Support R.MoreSend a private message

Hi TCR, we have reached out via a DM to assist you, alternatively you can call us on 1800733368 and follow the prompts to customer service so we can provide you with an update. Thank you, More

Robert
Robertasked
More

What is the cost of the Modem?

2 answers
John P.
John P.

$199 for netcom router free shipping

More
Support R.MoreSend a private message

Hi Robert, Thank you for your question, please call us on 1800733368 or head to www.more.com.au to see our range of modems & prices. Thanks More

Julie Lukas
Julie Lukasasked
More

As a Commonwealth Bank user, is More suitable for Seniors with reduced incomes.

2 answers
Saby
Saby

100% I can say from my own personal experience. As I'm saving approx. $30 every month moving with MORE Telecom.

More
Support R.MoreSend a private message

Hi Saby, thank you for your question. We recommend calling our sales team on 1800733368 and follow the prompts to sales. They are best suited to assist you in picking a plan that suits your requirements. Thank you, More.

jjv
jjvasked
NBN 50/20 (XL Speed Boost)

Hi I have vodafone nbn with hub modem. does it work with more. My connection is FTTN

1 answer
More
Support R.MoreSend a private message

Hi Jjv, thank you for reaching out. As long as your Vodafone modem isnt locked then it will work with More. If you require any further information, please call us on 1800733368 and follow the prompts to sales.

Blake B.
Blake B.asked
More

Where can I download the app to manage my business phone services from home

1 answer
More
Support R.MoreSend a private message

Hi Blake, we have reached out via a DM to assist you. Thanks. More Customer Service Team

Frank S.
Frank S.asked
NBN 250/25 (XXXL Speed Boost)

Can my current modem that I used with Exetel (Home Gateway ZXHN H268A) be used?
D-SN: ZTEEG8NK2100393
WLAN SSID9(2.4G): EXETEL8FC2A5 2.4G
WLAN SSID(5G): EXETEL 8FC2A5 5G
MAC: 34-DA-B7-8F-C2-A5
it is connected to NBN NetCommWireless FTTC Network Connection Device Model No: NDD-0300 / Part Code: NDD-0300-0: S/N: 19090218413790 MAC: 18F145D4FA7E
Input: AC 200-500 50/60 Hz/154mA Output: DC 60V/350mA
I am using it through AGL / Launtel after switching from Exetel and it comfortably provides 105-110 Mbps download speed all night long (I work long night shifts on my desktop from home). I would like to switch on higher speed with you if this is feasible with the same modem.
I look forward to receiving your earliest reply as it is quite urgent, thank you.

Kind regards, Frank
Email:[Email Address Removed]

1 answer
More
Support R.MoreSend a private message

Hi Frank, thanks for reaching out, I have passed your email address onto our sales team, they will contact you with answers to the above. Thanks, More

richard7843
richard7843asked
NBN 50/20 (XL Speed Boost)

can i use my telstra smart modem gen 2 with More

3 answers
More
Support R.MoreSend a private message

Hi Richard7843, your Telstra modem is compatible with our NBN services but may have some limitations with non Telstra services. Please call 1800733368 for further details on our plans

richard7843
richard7843

you should know if the gen 2 smart modem works with your service.

More
Support R.MoreSend a private message

Hi Richard, we can confirm its compatible however some dont have the pppoe settings available.

Joe
Joe asked
More

We have a Sagemcom Gateway F@st 3864OP NBN IMS modem P/N: 253649252connectet to Optus right now.
Question: Does it work with More Internet? Optus can't tell me and ref. to you. Your helpline could not answer either . Apparently their info list was down/not availably right when i asked.

2 answers
More
Support R.MoreSend a private message

Hi Joe, the majority of OPTUS modems are locked to OPTUS only services unfortunately. We have a range of non locked modems you can purchase through us if you sign up to a plan.

Joe
Joe

Thank you!

Michael Sid
Michael Sidasked
More

Hi,

I'm looking to switch to More Telecom.
Would my current optus modem/router be compatible?
It's a Sagemcom F@st 5366 TN

Many thanks!

1 answer
More
Support R.MoreSend a private message

Hi Michael, thanks for your question, the majority of the time OTPUS's modems are locked to OPTUS only. If you wish
for further information you can also call us 1800 733 368 and speak to our sales dept. Thanks, More

Pujan T.
Pujan T.asked
More

Hi, I am looking to change to more for the NBN internet. Will the modem from Dodo work for the service?

1 answer
More
Support R.MoreSend a private message

Hi Pujan, thanks for your question, you will need to check with Dodo if your modem is unlocked with our providers, alternatively you can also call us 1800 733 368 and speak to our sales dept.

HIA
HIAasked
NBN 50/20 (XL Speed Boost)

Willl Belong Modem work with more ?

I dont know why Belong increasing my plan cost for both Mobile & nbn

3 answers
More
Support R.MoreSend a private message

Hi HIA, we have reached out via DM to assist you, thank you More- Escalations Dept.

Emerson T.
Emerson T.

May I know the answer to this question, I'm with Belong and using their modem, and wanting to switch to More

HIA
HIA

the Belong Modem I had - did work with surprisingly easy reconfiguration in less than 2 minuets. Good luck

Martyn K.
Martyn K.asked
More

Anyone got tips on making the optus provided modem working on More.. it says the email address must be optus if I try the one more sent me after More switching on the new service within a day.
Now of course no internet. Hopefully I won't regret this offer. Let's see how much support we get today

1 answer
More
Support R.MoreSend a private message
JoJo
JoJoasked
NBN 100/20 (XXL Speed Boost)

Hello, the reviews were a few months ago, was wondering if the speeds and service have been maintained?
Also, it's noted that the reviews were incentive-driven, so are these actual customers?

2 answers
Don C
Don C

Yes the speeds are fast as always, even up to know. And i am a proud customer.

More
Support R.MoreSend a private message

Thanks Don!

Bradley G.
Bradley G.asked
More

To the More Telecom Rep Officiall:

Is it true that More Telecom has acquired (bought) Infinity Telco or was this just for the Business side of things?

I am a Customer of Infinity wondering how this will affect me (my Account with them) and will things stay the same in the Support I get in Sydney - I value 220% Local Aussie Support, Billing etc, will all this be staying the same including the Account Manager I have at Infinity Telco??

Bradley.

4 answers
More
Support R.MoreSend a private message

Hi Bradley, thanks for reaching out. We can happily discuss any concerns via our Infinity partner hotline: 0390219655. Alternatively please email us at membersupport@moretelecom.com so we can discuss your service specifically. Thanks.

Bradley G.
Bradley G.

Thanks appreciate it at this stage but I’ve spoken to Jake (Manager of Infinity) on Wednesday and explained to me that my Service with them won’t be affected, just on the Business side of things.

Craig E
Craig E

i joined infinity for same reason , since the take over which occurred 15/8/18 , ive had no internet access , whether you call infinity or more telecom ............ no one has cared

Raku
Rakuasked
More

Is more telecom availble in sydney metro areas?

2 answers
Damien S
Damien S

More than likely yes, best to call them and ask.

More
Support R.MoreSend a private message

Yes, we're available nationwide. If you are considering an NBN service, we have national NBN coverage so if it's live in your area and to your property, we'll be able to provide it. Thanks.

Gudle
Gudleasked
More

Does it includes phone line and unlimited data?

1 answer
Kendefish
Kendefish

No phone.
Got sick of calls from marketers.

Gudle
Gudleasked
More

How much?

2 answers
Kendefish
Kendefish
Gudle
Gudle

Does it including phone line?

Get an answer from our members and More representatives

More

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