17 questions from our users
I've signed up for More NBN on Sunday and have not received a confirmation email. I have received a SMS warning me not to cancel but that is about it. Payment has been taken.
I signed up on a Sunday as well. I received my email sometime the next day. Give them a ring if it takes longer than you expected.
Hi TCR, we have reached out via a DM to assist you, alternatively you can call us on 1800733368 and follow the prompts to customer service so we can provide you with an update. Thank you, More
As a Commonwealth Bank user, is More suitable for Seniors with reduced incomes.
100% I can say from my own personal experience. As I'm saving approx. $30 every month moving with MORE Telecom.
Hi Saby, thank you for your question. We recommend calling our sales team on 1800733368 and follow the prompts to sales. They are best suited to assist you in picking a plan that suits your requirements. Thank you, More.
Hi I have vodafone nbn with hub modem. does it work with more. My connection is FTTN
Hi Jjv, thank you for reaching out. As long as your Vodafone modem isnt locked then it will work with More. If you require any further information, please call us on 1800733368 and follow the prompts to sales.
Where can I download the app to manage my business phone services from home
Hi Blake, we have reached out via a DM to assist you. Thanks. More Customer Service Team
Can my current modem that I used with Exetel (Home Gateway ZXHN H268A) be used?
WLAN SSID9(2.4G): EXETEL8FC2A5 2.4G
WLAN SSID(5G): EXETEL 8FC2A5 5G
it is connected to NBN NetCommWireless FTTC Network Connection Device Model No: NDD-0300 / Part Code: NDD-0300-0: S/N: 19090218413790 MAC: 18F145D4FA7E
Input: AC 200-500 50/60 Hz/154mA Output: DC 60V/350mA
I am using it through AGL / Launtel after switching from Exetel and it comfortably provides 105-110 Mbps download speed all night long (I work long night shifts on my desktop from home). I would like to switch on higher speed with you if this is feasible with the same modem.
I look forward to receiving your earliest reply as it is quite urgent, thank you.
Kind regards, Frank
Email:[Email Address Removed]
Hi Frank, thanks for reaching out, I have passed your email address onto our sales team, they will contact you with answers to the above. Thanks, More
can i use my telstra smart modem gen 2 with More
Hi Richard7843, your Telstra modem is compatible with our NBN services but may have some limitations with non Telstra services. Please call 1800733368 for further details on our plans
you should know if the gen 2 smart modem works with your service.
Hi Richard, we can confirm its compatible however some dont have the pppoe settings available.
We have a Sagemcom Gateway F@st 3864OP NBN IMS modem P/N: 253649252connectet to Optus right now.
Question: Does it work with More Internet? Optus can't tell me and ref. to you. Your helpline could not answer either . Apparently their info list was down/not availably right when i asked.
Hi Joe, the majority of OPTUS modems are locked to OPTUS only services unfortunately. We have a range of non locked modems you can purchase through us if you sign up to a plan.
I'm looking to switch to More Telecom.
Would my current optus modem/router be compatible?
It's a Sagemcom F@st 5366 TN
Hi Michael, thanks for your question, the majority of the time OTPUS's modems are locked to OPTUS only. If you wish
for further information you can also call us 1800 733 368 and speak to our sales dept. Thanks, More
Hi, I am looking to change to more for the NBN internet. Will the modem from Dodo work for the service?
Hi Pujan, thanks for your question, you will need to check with Dodo if your modem is unlocked with our providers, alternatively you can also call us 1800 733 368 and speak to our sales dept.
Willl Belong Modem work with more ?
I dont know why Belong increasing my plan cost for both Mobile & nbn
Hi HIA, we have reached out via DM to assist you, thank you More- Escalations Dept.
May I know the answer to this question, I'm with Belong and using their modem, and wanting to switch to More
the Belong Modem I had - did work with surprisingly easy reconfiguration in less than 2 minuets. Good luck
Anyone got tips on making the optus provided modem working on More.. it says the email address must be optus if I try the one more sent me after More switching on the new service within a day.
Now of course no internet. Hopefully I won't regret this offer. Let's see how much support we get today
Hi Martyn, thanks for your question, we have direct messaged you to assist with your enquiry.
Thank you, ...Read more More-Customer Service Team.
Hello, the reviews were a few months ago, was wondering if the speeds and service have been maintained?
Also, it's noted that the reviews were incentive-driven, so are these actual customers?
Yes the speeds are fast as always, even up to know. And i am a proud customer.
To the More Telecom Rep Officiall:
Is it true that More Telecom has acquired (bought) Infinity Telco or was this just for the Business side of things?
I am a Customer of Infinity wondering how this will affect me (my Account with them) and will things stay the same in the Support I get in Sydney - I value 220% Local Aussie Support, Billing etc, will all this be staying the same including the Account Manager I have at Infinity Telco??
Hi Bradley, thanks for reaching out. We can happily discuss any concerns via our Infinity partner hotline: 0390219655. Alternatively please email us at firstname.lastname@example.org so we can discuss your service specifically. Thanks.
Thanks appreciate it at this stage but I’ve spoken to Jake (Manager of Infinity) on Wednesday and explained to me that my Service with them won’t be affected, just on the Business side of things.
i joined infinity for same reason , since the take over which occurred 15/8/18 , ive had no internet access , whether you call infinity or more telecom ............ no one has cared
Is more telecom availble in sydney metro areas?
More than likely yes, best to call them and ask.
Yes, we're available nationwide. If you are considering an NBN service, we have national NBN coverage so if it's live in your area and to your property, we'll be able to provide it. Thanks.
Sixty bucks per month.
Unlimited data, free modem, no installation fee.
Only issue with the whole deal is that it's a 24 month contract. ...
Does it including phone line?
Get an answer from our members and More representatives
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