MyRepublic NBN 1000/50 (Home Ultra-Fast) Questions

Success4y · NBN 1000/50 (Home Ultra-Fast)

Hi, I was considering signing up on the 1000/50 Mbps, but I am concerned with all the negative reviews that I have read. Can you do something about your tech support? It's really important to me.

You've got great products but tech department seem to be leaking.

Regards Success

Ted 4y

You'v got to remember that your chatting to a chatbot and need to phrase question simply. A human will eventually get to you if you persist. They are very helpful.

MyRepublic DM 4y

Hi Success, Thanks for reaching out. Around 2 years ago, we transitioned to online support only through Live Chat, Emails, and Social Media. This was a business decision, and we kept our call center for sales only. At the same time, we can organise callbacks if necessary on chat. We also have our Network & Tech Support page to guide you with technical-related issues.

Regards, Lauren

Success 4y

Thanks Lauren for your reply, As you know, not everyone is a tech savy, I am just wondering how a customer who is unable to connect to the internet can be able to use the Chat bot and All the FAQs online, I think this is the bone of contention. If this gap can be bridged, I think it will be workable.

MyRepublic DM 4y

HI Success,

Your satisfaction is our greatest concern! We invest in building our capabilities to deliver. Thanks so much for letting us know. Your feedback is valuable to us.

Regards, Lauren

steve a. 4y

The tech support is the worst I have experienced in 23 years been on the internet

MyRepublic DM 4y

Hi Steve, We are sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. We can see that one of our Solutions Manager has already been assigned to your case.

Regards,

Lauren