Why don’t you guys prioritise customers? It took 7 months for a simple NBN visit. Why does this happen and will you ever upgrade your Call Centre Team/Structure. It’s a horrible system. By the way Social Media Guy reading this, you ain’t gonna do nothin.
iam with telstra NBN HFC 50 mbps i pay $80.00 a mouth with land line phone and Binge streaming service and all works well. but would like to go to optus i like the EPL etc as any one had any isues
It’s great until you need support then you become a ping pong ball
Don't wastes your time. it's not free as they have advertised and on the network, can't live tvs let alone watching ELP live games. Half of the time, optus net buffers let alone watching live game . When do stop buffering-you will get no more the 2-4 mgbps speed.
I am leaving them they charge me over $100 a month for nbm and landline phone, and it is so slow,call centre from the Phillippines forget it !Any time i have had anything to do with a company thats call centre is from the Phillippines, i get overcharged, i get rude or else incompetent call centre people
Anyone out there with INDEPENDENT advice about 4G Home Broadband as compared with NBN?
Optus does, but half of the time network bufferes. So, don't weste you time with Oputs.
Is it not true to say that nearly all the terrible reviews about NBN are the fault of NBN Co., not so much of the Service Providers (in this case Optus) ? In reading most reviews, it seems that the rollout of the NBN is just another example of a Labor Government's disasters, such as the "pink batts" debacle and the enormously wasteful "Building Education Revolution" (BER).
The roll out of the NBN is a disaster because the Liberal government chose the cheapest option, not the best option which was to be implemented by the previous Labor government!
....yes. We can blame Uncle Tony for fibre to the node rather than fibre to the house! ....and as for the BER Bob, my school had 6 old demountable classrooms replaced by a state of the art air conditioned 2 story brick building. A lot of tradies, architects and landscapers were kept in full time employment thanks to that program!
One lucky school amongst the dozens of other unneeded, unnecessery; another ALP waste that could have been so much better utilised. Bit like the current State Lib waste on the CBDSW TRAMS. As for blaming Tony for the NBN, it was more to do with former Comms minister Conroy (ALP) who ignored the advice from Telstra boss Sol that the NBN would be obsolete before halfway done. How true!
No its was the lnp that chose the cheap slow crap option. Under the alp it would have been fttp
Why am I still receiving bills for wifi and not receiving bill for new nbn?
Only Optus could advise on this. If they are unable to resolve it put a report in the Telecommunications Industry Ombudsman (TIO) as is your right.
Call them right away as you'll probably be getting charged for both. Leave Optus while you can. Good luck wasting time talking to a service team based in India
I’ve called numerous times. They even tell me my mobile phone is not listed with them. They send the bills though! And I pay them. Am yet to receive a bill for my NBN.
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