19 questions from our users
I'm currently with belong and have been for the past 4 years with no issues, (NBN Ftth 50+Mbps). However I've recently moved to Armadale where its now Fttn less than 10 Mbps. Even belong emailed me to say they are unable to provide the speeds I'm paying for!
Can pentanet do better?
Should also add we're all big gamers (usually 3 sometimes 4 xboxes online at once)
We'd love to see if we can help - could you please send your address through to email@example.com and we'll see which services you're eligible for!
Hey pentanet, I live in atwell Perth Western Australia what ping will I get I average 60 ping? Would I get better ping?
We'd love to see which services you're eligible for so we can better answer that question! Could you please reach out on firstname.lastname@example.org or call 9466 2670 so we can find out more about your situation? Cheers!
Hi there, so im massive into gaming.. if i do switch over can i put the router in anyroom and hardwire my ps4 into that?
they can install a wan socket into your wall and you can enjoy fast speeds on their fixed wireless but its terrible and i won't recommend it im on fibre to the home and i don't have one issue ABB is way better than pentanet
Hey Mickey - that will depend on which service you're eligible for. With our fixed wireless service, we will install a dish on roof where there is line of sight to a tower, and then install a new data point in your home. Generally, that will be directly below the dish, but if you'd like it somewhere else, you can discuss with our technician on the day!
@Amy - your profile say you're in Victoria, we don't provide services outside of Western Australia so not sure how you managed to experience our Fixed Wireless!
I live in Doubleview, what sort of speeds can you guarantee there? our current one is useless.
Hi Flyingo, Doubleview has great coverage for our fixed wireless service. If you're able to get line of sight to a tower, you can be enjoying 120Mbps download speeds all day and night :)
What is fixed wireless like in windy and stormy weather... for a hardened gamer.. and which product would be best for that gamer
Hey Stephen, sorry for the late reply, just call it 'reply lag'! Normal weather conditions won't affect your fixed wireless service - in the past, rain, fog and other weather conditions have been known to affect fixed wireless but as the technology has advanced, that's no longer the case. Like any service, a power outage can disrupt the connection, but your dish signal shouldn't be affected unless there's severe/extreme conditions.
I live in The Vines and Telstra say we are in a dead spot that is why we don't have good service. What is you internet service like in dead spotted areas?
Hi Gloria, we run on a private network for our Fixed Wireless and have awesome coverage in The Vines and surrounding areas! The Pentanet network is independent of NBN and other providers, so there's a good chance we can provide you with coverage even when they can't. Please get in touch on 9466 2670 or email@example.com and we can chat more!
Hey, im really thinking about going with Pentanet Fixed Wireless and was wondering if its gamer/streamer friendly with consistent speeds and ping. On average I have 6 connected devices. 1 person on xbox streaming and myself on a PC streaming with others playing on console/phones.
Hey Peter! Pentanet Fixed Wireless is a private network designed, built and run by gamers. High speed and low latency is what we live for :) If you'd like to find out more about specific in-game latency, our onboarding team can answer any specific questions you have on 9466 2670. Cheers!
Firstly, I am having trouble in wording this question, but I read above your statement that Pentanet was started by gamers, I hope you get what I'm trying to ask. In Xbox gaming, can I change my NAT type to open from strict, or will your network cause a double NAT like my current provider?
Hi Richard. We sure do, gamers unite! Our network is designed so that players should have an 'open NAT' type when playing online on Xbox One. If you do run in to any issues with NAT type, reach out to our support team and we'll be happy to help.
thanks for replying
HI can you tell me what your contention ratio is, will this be increased should the demand for your service increase? Also, do you connect directly into the NBN internet backbone or via a third party? What was your capacity pre Covid19 on the backbone and was it increased by NBN during Covid19? A lot of questions but I dont want to sign up for a fast service only to have it slow down by over subscription and throttling by a third party provide which you have no control over. This would be for the fixed wireless service.
Hi Chris! The answer depends on which service you're looking at, so let's break it down to fixed wireless and NBMN.
We operate Perth’s largest (and fastest growing!) fixed-wireless network from Mindarie to Rockingham and east to Roleystone. At each tower, we employ carrier-grade MPLS switches and the majority of towers are fed by almost 300km of dark fibre, forming a series of fibre rings circling Perth and connecting our customers to five datacenters. The rings will be/are self-healing, and easily able to meet our growth and backhaul needs.
NBN-wise, we have direct connectivity to most WA POIs, and we plan to publish CVC utilisation graphs per POI on our website. Transparency and accountability play a big part in our business values.
COVID-19 has increased usage by around 30 per cent, but we’re seeing a lot more usage across the whole day as opposed as the traditional peak hour. Our network is built around peak capacity and we’re seeing some of that excess capacity getting used but it's not really touching the sides so to speak!
We limit the number of people on our network, for the sole purpose of avoiding overcrowding to keep consistent, reliable speeds for all of our customers. Hope this answers your questions!
hi i have been having a couple of problems with my internet lately and im wondering if there is anyway u could tell me what ping i would get if i went with pentanet
Hey @sampetscak! Latency (ping) depends on a few factors, but our fixed wireless generally customers enjoy low ping all day and night. Pentanet was started by gamers, so we understand the need for it! We reduce ping by peering with gaming servers so the traffic runs directly. Our network operations team are regularly tweaking traffic to ensure the fastest possible routes.
Thanks @pentanet, I’ll make sure to look further into it :)
Does Pentanet (either wireless or NBN) doesn't cause any connection problem no matter how many wifi gadgets is connected to the router? I am in Ellenbrook and I keep on changing internet provider but they are mostly all the same......slow connection especially on weekends and during night time of any day. Please share your honest thoughts about this. Thank you.....
I had bad connection experience with pentanet, consistently rubbish speeds on their NBN 100/40 fiber to house connection. Currently with Mate broadband, speed is always 90mbps all day round and I have easily 20 plus wifi devices online at any given point.
Did they offer you to change your connection to a wireless one? Coz a pentanet guy told me over the phone that the connection is direct to their private network.
Hi @Phoebhello, our fixed wireless service is a private network using our own infrastructure. The network is never overcrowded so you enjoy consistent, reliable speeds all day and night (including weekends). Just something to note though, even if your internet service is the fastest it can be, your modem/router will play a huge part in your experience over wifi. We're happy to recommend some great devices for you based on your usage :)
Do you know if we lose Foxtel by kicking Telstra into touch and signing up with Pentanet??
A bit over the slow speeds and dropouts
Foxtel typically doesn't require internet from a specific ISP, but we recommend you speak with your Foxtel provider to be 100% sure. If it's bundled in with your internet service and you want to change providers, you'll probably need to speak with Foxtel to transfer it, or sign up again :)
Hi Andy, I just kicked Telstra to the curb so to speak. What happened to me was If you disconnect the home phone line all services are rendered useless and everything stops that day. If you want to keep your Foxtel you must ring Telstra FIRST and they will disconnect your service first. Then basically you will have to re-sign with Foxtel as a Foxtel customer. The 2 accounts can no longer be linked. You will have to return the Foxtel equipment or face fees and charges and Telstra will tell you how to do that. When you re-sign with Foxtel they will give you an IQ-4 box and start your services again as a Foxtel customer.
PS I got rid of ALL Telstra services and didn't renew my Foxtel. It will cost you more to connect to Foxtel directly. eg. with Telstra, Foxtel is included in your bundle and because this is a bundled deal between Foxtel and Telstra, a connection to Telstra is required. I added a Sports pack and it cost me $30/Mth. If I connect to Foxtel directly, full price needs to be paid at: Existing Customers = $89/Mth or NEW customers $59/Mth. I decided to not renew it.
I am currently with Aussie BB and have noticed that my world of warships (sorry the geek in me is quite strong) connection is getting quite laggy during peak times. The connection speed is great (my router reports a connection of 109 down and 40 up on a 100m plan) but upon doing a ping test it seems (not surprising) that my connection goes to Melbourne then to Singapore (this is where the lag kicks in). Is anyone on Pentanet able to to a pingplotter to login1.worldofwarships.jp (if that is not too much of a bother).
Hey Grant! We took a look, and latency to that host from our network over a 24 hour period is 48ms average (48.4ms max) :)
Thanks team. I will continue to monitor and if the problem persists you may have a new customer. I have previously called your team in regards to wireless broadband but unfortunately the strata did not want to have a 4m pole attached to our roof. In any case I was really impressed with the effort your team went to. Great customer service!
Im in perth mate and i get 62ms latency (ping) with pentanet. Its got nothing to do with the provider, its because like 'world of warships' the game i plays server is in melbourne aswell, so you will never get 0 ping on the west coast.
Hi Pentanet, currently I'm with iinet and it is OK but I wonder what gaming ping times I'd get with fixed wireless, also is the price of organising fibre to the premises crazy, if that's an option? Thanks regards Mark
Currently living in a shared home, and have abysmal internet speed. Do you have any discreet type connections that may not require an antenna to be installed?
Hi Andrew, we also offer NBN and private fibre connection if that's of interest. Our fixed wireless relies on a line of sight to a tower, so a small dish on the room is a must :)
I have a bundle(mobile, land line and internet) with Telstra. It runs out in about one year. Do I have to stay with them when I connect to NBN or can I use another server. Thank you. Kerry
Hi Kerry, you can definitely change providers when your contract expires. With your internet, the NBN provides the infrastructure, and an Internet Service Provider (like us!) will provide the service to your home. Not all ISPs offer a bundle, but often you will be better off separating these services to make sure you get the best service for each item. We would love to chat to you about how Pentanet is bringing Perth's internet up to speed. Please visit pentanet.com.au when you're ready.
Thanks for the information. So are you saying even tho I have a year to go on my contract, I can change my server to get on NBN with your company ASAP. ???
Sorry, I’m an old bloke and not very tech savvy. My account number with Telstra is 2000603409291 if that helps to check it out.
Thank you. Kerry
Hi Kerry! Your contract must be coming up for renewal soon... let's chat if you're still looking to switch providers! :)
Do you have a home bundle package .. With internet . Home phone line. Netflix . Payment extention's?
Hi Rino, our prime goal is to bring your internet up to speed. We don't currently offer a bundle service, we focus on what we're really good at - delivering superfast internet to your home or business!
Thanks any way I'll stick to my provider.
No problem! We'll be here if you change your mind :)
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