Best Internet Service Providers in Western Australia Perth

The internet service itself has been good, but my experience with Superloop customer service has been frustrating. Support responses feel overly… Read more

scripted, important details supplied in the original request are overlooked, and relatively simple account issues seem to require unnecessary back-and-forth before anyone actually addresses the problem.

There also seems to be a disconnect between account verification and basic account handling, which makes the process far harder than it needs to be.

The service is fine when everything works, but based on my experience, Superloop's customer support and complaint handling need significant improvement.

I’ll now wait for the standard “please DM us your customer ID or case number” response, which would be somewhat fitting given that the complaint itself is about supplied information not being read properly.

Service provided was excellent. Janice was very good to talk to. However I found a far better deal elsewhere

Called for help with our internet connection. Mau was friendly and efficient and helped me find a good solution

The gentleman that came to fix my issue was very courteous and efficient. He fixed my problem with that an issue at all. He even asked a few questions in regards to my inquiry about having NBN to the premises and not to the curb.

Have been a loyal customer for a few years but just received an email saying they are putting our price up 22%! Just an absolute price gouge hoping customers are dumb enough not to check.

Re-connecting with Tangerine after a few months overseas. I find their NBN options very flexible and their sales team are always helpful. On this… Read more

occasion, despite some glitches due to my phone not working overseas Realyn patiently found a solution. She is a credit to the company.

Sheryl was extremely patient with me and talked me through fixing my problem, and her instructions wereeasily understandable

Good cheap cover, found on the NBN50 experience packet loss, and intermittent dropouts and latency during peak periods. Good for emails and basic streaming - not quite there for gaming and connecting to gaming servers

Very polite and helpful service provider and customer support. Highly recommended.

Quick pick up, easy instructions and very polite! Would recommend

I had fibre network for the first time and signed up with Occom. It was great that the staff configured the router before it was sent out to me,… Read more

because I am not a technical person. I had some issues with my setup and called the Occom Support Team. Oshim was kind and patient in leading me through the process of connecting to the internet. Connection has been reliable and stable this past couple of days with no issues.

⭐⭐⭐⭐ Excellent Customer Service from Alex & Sharina I recently moved into a new rental and was having difficulty getting my internet connected. I had… Read more

a Sagemcom modem from my previous property and wasn't sure what equipment or connection type I needed at my new address. Both Alex and Sharina were incredibly patient, knowledgeable and helpful throughout the entire process. They took the time to explain my options, answered all my questions clearly, and helped me find the best solution for my situation. Instead of leaving me confused, they made the process simple and stress-free. Thanks to their assistance, I was able to switch from a home internet service that wasn't suitable for my new property to Home Wireless Broadband, and I'm now connected and up and running. Excellent customer service, professional support, and genuine willingness to help. A big thank you to Alex and Sharina for going above and beyond. Highly recommended!

Honest, trustworthy and personable customer service! I haven't had a negative experience in the 7 or 8 years that I've been a customer with Mint Telecom.

Mates service rep Laurent was so helpful and patient, as well as knowing his stuff! He stepped me through a trouble shooting process and offered… Read more

some good suggestions. He stayed on until we tested and were successful. This is the customer service we all want everytime! Amazing. Thank you so much!

Voit service is rubish This service is crap customers have to call 10 times for the call to go through and it leave a miss call on the other end but it dont ring. Avoid at all cost

Australia Online (Also known as Lizzie these days) have been my service provider for nearly 30 years, providing various services. Internet, email,… Read more

Web hosting, NBN phone, etc. I have not had to call them often and they don't work in the middle of the night, but when you do call them they answer. Then they actually fix the problem. They don't just fob you off.

If it's a tricky problem, it doesn't seem to faze them, you could never get this level of service with some of the larger providers.

Really highly recommended by me.

Their online help is very responsive, and helped me to reset my account in no time. I'm really happy and appreciate their prompt assistance!

Yomojo great service from Debbie with helping me arrange a SIM card issue my son had lost his original card Debbie assisted with installing an ESIM… Read more

and within a short time Debbie had sorted the whole thing out and made a complicated procedure easy, much thanks to Debbie and the Yomojo team

Having been an Internode customer for more than 25 years I decided to cancel, due to their price increase. Internode was by far the best ISP in the… Read more

Australian marketplace, but has gone dramatically downhill since TPG took over. Their price-service ratio is now 100% weighted in favour of TPG.

Don't go there!!!

Not only is the pricing on-point, but the expediency and professionalism of the support staff have far surpassed any experience with an ISP I've had… Read more

before. I'm glad to be supporting a business like this. The network engineering is ace, the on boarding super easy, the diagnostics and metrics I can view of my network behavior is an established behavioral differentiator in how this business performs.

Have been trying to contact Moose for 2 weeks now. I needed to change something in my account. Apparently issue with change to Vodafone and lots of… Read more

customer calls.

Made contact via PM on this forum and they got back to me very quickly, apologised. Sorted out my problem in a flash.

Now happy.

There is nothing like booting up to... nothing. No internet. I called RUSH and Jessica's ability to communicate, to problem solve and get my issues… Read more

fixed in record time was hugely appreciated. Im pleased to say that RUSH' service was not my problem- It was Norton 360 that was stuffing my conectivity up. I asked Jessica to help me uninstall it and the procewss was easy- and felt great because it has been humbugging the heck out of me (money for nothin and ...) She also helped me to do a speedtest.net and that proved the other side of thei operation is ... up to speed too, with both upload and download speeds comming in at just under 99mbps, which works great for me. Absolutely I would reccommend RUSH to anyone wanting a reliable, responsive ISP.

Have been dealing with Wilson regarding an overdue payment and he has been a pleasure to talk to. Very helpful and patient

I would just like to leave a glowing review to the lady (Carol) who helped me with a problem that entailed an unexpected outage with my NBN on Monday… Read more

03-08-2026.

My initial conversation was dealt with very well and she went through all the testing procedures to try and find out what was wrong while I was on the phone. So when nothing worked, it was left for NBN to sort out. In the meantime, I had already received a message to let me know about the outage from NBN.

I rang to check in about 2hrs later and got Carol again when I rang, and she had confirmed that there was still no fix happened. I did mention to her that I had some urgent work to do, so she advised me to keep an eye on the modem and if all my modem lights came back on in the meantime, it would be OK to use again.

About 30 mins after that call, Carol rang me to make sure I had seen the system was fixed, and said as I had told her that i had some urgent work to do. She had been keeping an eye on the system to see when it come back up, and decided to ring me and let me know in case I had not noticed.

That was in my mind great service from Carol and was much appreciated, and in line with all the great service I have received over the years from Pentanet. Please pass on my thanks to Carol for her great service.

Internet not working now over 24 hours. Promised to upgrade our concerns to escalation team 12.30 pm yesterday and contact us within 24 hours. But… Read more

no contact after 24 hours. When recontacted admit not upgraded until 8.30am today and so say they will contact within 24 hours from 8.30am today! Phone assistance very "sorry " but ineffective. Hopeless

If I could score less than 1 star I would defunitely fo so. For the second time tonight - internet ha s has connectivity. Perhaps someone read my previous review!!! Ha! Ha! Worst provider in Australia.

staff are very helpful. They take time to explain to me why my bill was so high. They also help me to setup our message bank.

I contacted support regarding the insuing price hike that I couldn't budget for.. they offered me a 6 mth discount..which is in keeping with a current offer from their competitor..

Just wanted to give a shout out to Future Broadband - I had been having PC / Internet issues for many months, eventually sorted out my end and Future… Read more

Broadband was very patient and accommodating. One of the very best RSP's, Business IP, lower pings to servers in Australia and consistent service during peak periods - you certainly do get what you pay for - thanks again Future Broadband.

I would strongly caution people against signing up with Pineapple Net. I requested cancellation on 4 June, but they still charged me again on 18… Read more

June for another 30 days. They then claimed they had “waived” the July payment, which makes no sense when I had already cancelled and had already been charged again after cancelling.

This is exactly the kind of archaic telco billing practice customers should be afraid of: easy to sign up, but costly and confusing when you try to leave. It is not like someone is coming out with a screwdriver to physically disconnect the service, or sitting there for 30 days with their finger hovering over a disconnect button.

A “no lock-in” service should not mean being charged for another month after cancellation. The Telecommunications Industry Ombudsman has identified post-cancellation charging and 30-day cancellation notice periods as unfair and unreasonable, and Pineapple Net’s approach feels like a perfect example of that problem.

Based on my experience, I would not recommend Pineapple Net to anyone.