How long do you need till mortgagor receives surplus of funds after power of sale? Settlement was over a week ago, yet have no info about disbursements etc please advise
Hi Suzie, Thank you for your question. We would be happy to help you with this if you could please provide us with your loan contract number and best contact number by sending an email to us @ cx@pepper.com.au. Kind regards, Cassie
Do you have a generic answer at all? Like 1 week/ 2 weeks? 6 months?
Hi Suzie, Usually all surplus funds are distributed within 5 working days of settlement. For specific information, please call our call center on 137 377, 8am to 6pm, Mon to Fri AEST. Kind regards, Cassie
Yeh it took over 6mths. Thanks
Why has My nominated redraw account been removed from your site without My permission???
Hi Mantle, Thank you for reaching out - so we can investigate this for you, please contact us on 137 377. Kind regards, Natalie
If I get a reduced rate on my home loan, how long will it ladt before the rate goes up again?
Hi Therese, Unfortunately we don't know the answer to your question. Part of this is also dependent on what decisions the RBA makes. Kind regards, Natalie
How long do I have stay with peppemoney before I can refinance
Hi there, Thank you for reaching out to Pepper Money. There is no minimum time you need to have your loan with us before you can refinance. Kind regards, Natalie
Im trying to pay a bill but cant seem to find a pay bill type thing on the website
Hi Allen, Thanks for reaching out to us - so we can assist you with navigating the online portal, please call us on 137 377. We'd be more than happy to assist. Kind regards, Natalie
Iam with pepper money n want to do fixed my loan
Hi Ashneel, Thank you for your enquiry. We can certainly discuss a fixed rate with you - please call us on 137 377 Mon-Fri, 8:00am to 6:00pm (AEDT). Kind regards, Natalie
Pepper are great when you take out a loan..... in the beginning. They even called me for a review and decreased my interest rate although when the RBA started increasing so did they and before the official date. It is another story when you want to discharge your mortgage. Total lack of communication,. and then they started stalling for settlement. When I called I was told it takes between 15-31 days as their solicitor's need to process the paperwork. This is not mentioned anywhere on the email I received with the discharge document attached. My Broker attempted to contact Pepper 12 months ago to refinance and no-one bothered to get back to him. I have now refinanced with a lower interest rate and and increased amount for renovations.
Hi Kim, We're sorry to hear you've been disappointed with our service as it is never our intention to provide service that you are not happy with. Quality service as this is something we pride ourselves on at Pepper Money. If you would like to discuss this further, please provide your loan id and contact details via private message and I'll arrange for someone to contact you. Kind regards, Natalie
Thanks for the insight. I will avoid this company. It would seem they rip people off and use peoples need to housing as a weapon.
such a terrible company. You are right, communication is terrible, you cannot get answers, they are rude on the phone. I believe they truly take advantage of people by not being subject to the same regulations as banks. I have learnt a lot through this process and 6 months into my loan I am jumping back to banks and in the process of refinancing as well. Those regulations that cause grief in borrowing I have now learnt are much needed to protect you from companies like this one when it comes to raising interest rates.
Hi there, At Pepper, we take pride in the service we offer our customers and we're disappointed to hear this has not been your experience. If you're happy to provide us with your loan id and contact details via private message, we'd be grateful for your time to discuss your concerns. We hope to hear from you. Kind regards, Natalie
I am currently trying to discharge my mortgage with Pepper and have been getting the run around and being told that it isnt that easy to do so, I am paying a high mortgage payment at the moment with pepper being at over 7.16% yet they want to drag out the process - Not very pleased with the end service at all.
Hi Nadi, We're sorry to hear you're unhappy with our service. If there's anything we can assist with, please contact us on 137 377. Kind regards, Natalie
Hi Nadi. How long did they take. Hopefully it is done
Hi nadi, how long does it take
Hi John, Our discharge process is approximately 21 business days. if you have any questions regarding this process, please call us on 137 377. Kind regards, Natalie
Hi, Just want to check. On the expiry of a fixed ratedo you offer a new fixed rate
Hi Terry, We can certainly review your loan for another fixed rate. For further information, please contact us on 137 377. Kind regards, Natalie
Sorry. I am a broker with a potential new fixed rate mortgage. Just need to confirm that at the end of that fixed rate that the client would be offered a new fixed rat
Hi Terry, Generally yes, however we suggest contacting us on 1800 737 737 to discuss this further. Kind regards, Natalie
When i asked for our home loan to go from variable to fixed i was told Pepper do not do fixed.? Im sure when we originally took out our loan there was a fixed option. And id fixed is not an option why not as would of thought this would be a requirement by the fair trading act.
Hi Christine, Thanks for reaching out to Pepper Money. While we don't offer fixed rates on application of a new loan, existing loans can be reviewed for fixed rates, subject to our review criteria. If you have a home loan with us, please call us on 137 377 to discuss this further. Kind regards, Natalie
Would like to ask if you would lend to a fulltime working borrower whose credit score took a battering when a car sales team applied for car finance 3 times in a week... I got the car loan but my score dropped below 600 due to this.
Hi Mel, Thanks for reaching out to us. We take a number of factors into consideration when assessing you for a loan. Please give us a call on 137 377 and ask to speak with one of our Lending Specialists. Kind regards, Natalie
Disappointed Pepper Money customer... I have a home loan through you (fixed rate) for now over a year and for some reason Pepper Money staff have not let me fix the rate. i am on a variable rate and need to fix the loan now! Can you please assist as this has been unfair and un-Australian to not have the freedom to fix my rate with you. Please get back to me ASAP to fix the home loan. Steve M
Hi Steve, Thanks for reaching out to Pepper Money. So that we can provide you with an explanation specific to your loan, can you please provide your loan id via private message so we can reach out to you to discuss this further? Alternatively, please call us on 137 377. Kind regards, Natalie
The loan number is 1252324. Thanks, Steve Munday
Hello?
Hi Steve, We've just tried to reach you on your mobile and we weren't able to get through. Can you please call us on 137 377, or provide an updated contact number via private message? Kind regards, Natalie
I have tried to call you back on the number 137377 and i had waited on the long waiting cue... then you phone hung up. I tried again and finally got through to PMONEY. The man then hung up on me. So please contact me 21/6/22 round 1300hrs to dicuss. Regards Steve
Hi Steve, Apologies for the long wait times - we are experiencing higher than usual call volumes after the recent interest rate announcement. I've responded to you via private message - we will reach out to you tomorrow. Kind regards, Natalie
Don't worry you (pm) can't offer anything. Don't worry!
Hi Steve, Thanks for speaking with us yesterday - we appreciate that you allowed us to provide an explanation of our position and also to offer you with some options. Kind regards, Natalie
Pepper will NEVER do anything to help their customers. It’s a case of get as much as they can out of you while they’ve got you. A bit like a virus tbh
Hi there. Do you offer loans to rural areas? We have 46 HA.
Hi Paul, We do lend in some rural areas, with a maximum land size of 25 acres. For further information, please contact our lending specialists on 137 377. Kind regards, Natalie
Do you allow Victorian Aged Pensioner's
Forgot to say the house is on a RETIREMENT VILLAGE. NO NOT NURSING HOME.
Hi Bev, Thanks for reaching out to Pepper Money. We'd suggest having a chat with one of our Lending Specialists so we can understand a bit more about your situation. Please give us a call on 137 377. We hope to hear from you! Kind regards, Natalie
If I have a loan for land with another provider, can I get a construction loan with you or will I need to move my land loan to Pepper as well?
Hi Cathy, If you would like a construction loan with Pepper Money, you would need to have the land loan with us also. We encourage you to contact us on 137 377 to see how we can assist you. Kind regards, Natalie
Hello, When refinancing, how long does it usually take after signing the documents until you get a settlement date? Thanks
Hi Gabby, Thanks for reaching out to Pepper Money. This time can vary, depending on the circumstances around your application. We suggest contacting a Lending Specialist on 137 377 for more information. Kind regards, Natalie
Thought you said 15-21 days in a previously post?
after being discharged from bankruptsy i was advised not to apply to lenders for loan eligibilty . Is it true when I fill in a form it would affect me if i have others submitted. I feel so scared to even ask questions thinking is this considered an application due to having to give all details?
Hi Kerry, Thanks for reaching out to Pepper Money. I am happy to discuss this with you by phone, so I can give you more detailed information regarding your enquiry. If you're happy to do so, please provide your name and contact details via email to cx@pepper.com.au and I will reach out to you. A general conversation regarding an application will not impact your credit score. Kind regards, Natalie
Hi, what are your requirements for pensioners that have super as well .We are 66&68 Rob
Hi Rob, Thanks for your enquiry. At Pepper Money, we provide a variety of home loan solutions depending on your income. Our Lending Specialists are here to help and can be contacted on 13 73 77 between 8:00am and 6:00pm (AEST) Monday to Friday. Kind regards, Natalie
Hi. Peter here. I am a 61YO self employed male, in partnership with my wife, with no super. I have a mortgage of around $500K on a home that has just been realistically valued by a real estate agent at $1,350,000.00.We would dearly love to sell and build to reduce our debt or at least be debt neutral. I believe we have been a customer of Pepper before, through a broker, who i am also currently with, but will remain nameless at this stage. I am finding 2 issues,1)because my wife and i are in a partnership & my accountant does a wonderful job, proving serviceability is an issue, and 2) Due to my age and lack of super, there is the issue of not having a suitable "exit" strategy. Alternatively, we could stay were we are and do renovations, using the increased equity, but as soon as we pull the "trigger" of application, we are worried that that will bring the 2 issues mentioned into play anyway. Is there any product available to me?
Hi Peter, Thanks so much for reaching out to us. At Pepper, we consider different kinds of financial sources when evaluating loan applications. Our Lending Specialist can be contacted on 13 73 77. We hope to hear from you. Kind regards, Natalie
They won't help you. They will carry on about "serviceability". So forget it. My partner and myself in our 40s and they would help us refinance or get compassionate release from super coz "whilst we could show we an afford to make payments, we can't service the loan" Sorry
Hi I have a small business loan already with pepper and will have it payed off in nov 2022 I just saw you do home loans as well ,do you take into account how much rent I pay each week to determine my ability to service a loan ,currently $850.00 per week How much deposit will I need for a $800.000 loan So that’s two questions Business turns over $120.000 Or $20.000 per month
Hi Ross, Thank you for reaching out to us. At Pepper Money, we take into account a wide rage of things when we assess your eligibility for a loan with us. We suggest you contact one of lending specialists on 13 73 77, who will be able to answer your questions in more accurately. You may also find some useful information on our website at external link Hope this helps. Kind regards, Natalie
Hi, do you charge any fees or chargers if I was to payout my home loan early? Pat.
Hi Pat, Thanks for reaching out to Pepper Money. We may charge break costs if you are on a fixed rate and we charge a discharge fee, which is payable at the time you discharge your loan. The discharge fee is the same amount whether you pay your loan out early or at the end of the loan term. To find out the exact fees payable on your loan, feel free to contact us on 1300 650 931 between 8:00am and 6:00pm (AEST) Monday - Friday. Kind regards, Natalie
Get an answer from our members and Pepper Money representatives
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.