Hi, we are looking to move back home to NZ and in April this year we got a car loan through you guys. We are wondering if we are able to trade in the vehicle to pay off the loan with you guys before we return home next year?
Hi there, Yes, you may pay your loan out early. You would need to pay the loan before moving back to NZ. Please call our Contact Centre on 13 73 77 and they can provide you with an indicative payout figure and provide further information specific to your loan. Hope this helps. Natalie
So would all interest be involved in the pay out quote or will it only be included up to the moment we payout the loan term
Hi there, Interest will need to be paid up until the loan payout date - we suggest contacting us to confirm this specific to your loan. Kind regards, Natalie
Hi if I take out a car loan is it possible to make additional lump sum payments throughout the loan?
Will there be any additional fees or penalties for making lump sum/additional payments.
Hi Ant, Yes, you may certainly make additional lump sum payments to the loan. They will reduce the balance immediately and therefore save you interest as you will pay the loan out earlier. Please be mindful of any early exit fees that may apply, and please note there is no redraw on the loan if you make additional payments. For further information please call our Contact Centre on 13 73 77. Kind regards, Natalie
Can you advise what the early exit fee amount is and any other fees?
Hi Ant, The fees will depend on a few factors so it will be best if you call us for further information. Kind regards, Natalie
Is there a number I can call to contact pepper money from overseas?
Hi Meagan, Thank you for reaching out - yes, you can call us from overseas on +61 2 7227 1555 Kind regards, Natalie
Does pepper money allow for redraws on an existing car loan
Hi Jodie, Thanks for reaching out. No, we don't allow redraw on our asset finance loans. Kind regards, Natalie
Do you require employment verification via ringing my employer? I ask because I suddenly need to buy a new car as mine broke, but my employer is overseas and uncontactable by phone for the next month
Hi Mark, Thanks for reaching out. It may depend on the type of loan you are applying for. If it's an asset finance loan, you would need to apply through a broker. For a personal loan, we suggest contacting us on 1300 108 794 to see how we can assist. I know this doesn't answer your question specifically but by speaking with us, we can always work around ways to assist you. Kind regards, Natalie
Will a drivers licence be sufficient as I'm waiting for my Medicare card?
Yes. Drivers Licinse or Australian passport only
Hi Arjun, Thanks for reaching out - may I ask what the enquiry is relation to? Do you currently have an application in progress for a loan with us? Kind regards, Natalie
Hi Natalie I was hoping to take personal loan to pay off debt and finance my university fees. Just trying to figure out before I start the application if a drivers licence be sufficient as I'm still waiting for my Medicare. Also, incase of low income or low credit score, will the loan gets rejected straight away or will I be offered less amount or some other offer? Kind Regards, Arjun
Hi Arjun, Thanks for this information. We can provide you with an indicative interest rate before submitting your formal application. To find out more, please contact us on 1300 108 794. Kind regards, Natalie
Why does my principal amount not change after paying $6000 of my loan.?
Hi Charlie, Thanks for reaching out to us. So we can look into this further for you, please contact us on 137 377. Kind regards, Natalie
Do pepper money use amortisation loans when borrowing for a car?
Yes they do
Thank you
Hi Renee, Thanks for reaching out to Pepper Money. To find out more about our loans and how they work, please contact our friendly team on 1300 108 794. Kind regards, Natalie
Hi, is there any experience or story about personal loan EARLY repayment? Their FAQ says there is a charge/fee for fixed-rate loans BUT their homepage and application says NO !!!
Hi Fred, If you go to our loan product features page here: external link you will see that no fees are payable if the loan is paid early. This applies to fixed rates on personal loans. Hope this helps. Kind regards, Natalie
hi , i'm trying to register on the myloan portal, can anyone tell me how to do it? thanks
Hi Cheffie, Thank you for reaching out to Pepper Money. Please call us on 1300 108 794 so our friendly customer service team can assist you with access to the online portal. Kind regards, Natalie
Thanks Natalie, what are your business hours?
Hi Cheffie, You can contact us Monday - Friday between 8:00am and 6:00pm (AEST/AEDT). Kind regards, Natalie
My lease finishes in a couple of months and I’d like to return the car. How do I do that?
Hi Sharon, Thank you for your enquiry. Would you kindly contact us on 1300 308 738 to allow us to provide instruction specific to your account? We're here to help from 8am to 6pm (AEST), Monday to Friday. Kind regards, Mikayla
Can you provide a number I can call from overseas please?
Hi Sharon, Please call +61 2 8624 3405 between the hours of 8:00AM and 6:00PM (AEST) Monday to Friday. Kind regards, Mikayla
Hi, will you loan if partner is on job keeper payments even though loan is not being paid by them, we have both been in our jobs for over ten years, and after job keeper is finished my partner goes back to normal and retains job.??
Hi,just asking if I can get a loan for $30000,$16650to pay out car lease and rest to pay out loans.this would free up 1600$ per fortnight to pay off loan quickly.thanks
Hi Derek, we can certainly help with that. Please give us a call on 1300 108 794 to discuss the options available to you. You can also visit our website at external link . Hope this helps, Kind regards, Natalie
my broker uses pepper money for my car loan. will i get an access on my account how?
Hi, thanks for reaching out to Pepper Money. You may want to contact us so we can talk to you about your loan specifically, and we will be able to direct you to our online portal. We will also be able to answer any other questions you may have about your new loan. Our number is 1300 308 738 and we are available from 8am to 8pm AEST. We look forward to hearing from you. Kind regards, Natalie
Hi i did exactly what you said . Thanks i could see my account now . One more thing how often does pepper money report your repayments history to credit bureaus? Regards. Newbie
Glad we were able to assist. Regarding credit reporting, it's best to give us a call on 1300 308 738. Our customer service team will be able to answer your question. Thanks, Natalie
Hi I am six months into my car loan and now I no longer need my car,can I sell it or trade it in and what would the exit fees be.thanks.
Hi John, thank you for contacting Pepper Money. We can certainly assist with your enquiry. Please give us a call on 1300 308 738 to discuss this further. Kind regards, Natalie
Hi, I don't have a Drivers Licence but have a RTA issued Photo Identification Card....does your online application for a personal loan accept this?
Thanks for reaching out to us, Michelle. For a personal loan application, we accept the following Government issued ID:
*Driver’s licence *Passport *Proof of age card
Hope this helps,
Natalie
Hi what's the application process? My wage goes into my partner's nominated bank account. Do you use bank statements or the online bank link? Ive had the same job for 20years
Thanks for your enquiry. You can apply for a personal loan online via our website at Pepper.com.au. We verify your income from your bank statement and via the online bank link. Please contact our Personal Loan Team on 1300 659 430 for further clarification.
Kind regards,
Natalie
do you leand to people on the disability pension
Hi,
We do not take Centrelink payments as the sole source of income. Therefore; if the majority of your income is not from employment, we would not accept disability pension.
Hope this helps.
Natalie
Hi, Can these loans be done in joint names or only one? Both hubby & myself are on pensions will you accept this as income?
Cheers Jennie.
Hi Jennie, thanks for your enquiry. We do not offer joint applications, therefore the application will need to be completed under just one person. We accept age pensions however any other source of Centrelink income will need to be in conjunction with income from employment- it cannot be the sole source of income.
If you would like to discuss your particular scenario, please call our helpful personal loan consultants on 1300 659 430.
Kind regards,
Natalie
So I attempted to apply for a personal loan based on the estimated rate provided after filling in income & expense details. Was happy to proceed further, however after filling in personal details, message said that the rate they can offer would be different (almost double), of course this would not be acceptable so I decided not to continue. There was no reason provided for the change in rate. Are you able to elaborate? Also, would this have initiated a credit query on my file even though I chose not to continue at that stage?
Hi Sheryl, Pepper Personal Loan interest rates vary from 9.99% - 27.99%. We offer an interest based on your credit score and strength of your application. The rates provided at the beginning of the application are indicative and are subject to change based on information received once the application has been completed.
Yes, Pepper have enquired on your credit file and this enquiry will show up on your credit file. If you would like further explanation on your application, please do not hesitate to call our helpful personal loan consultants on 1300 659 430.
Kind regards,
Natalie
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