I just can't select my shipping method. I click on the delivery option, it asks for my post code and that's it!
Hi Mark, thanks for reaching out to us! Once you enter your postcode and select your suburb from the drop-down option, it should allow you to select one of our 3 delivery methods. If it doesn't, feel free to reach out to our team on 1300 655 896 or via LiveChat and we'd love to look into what is happening here.
Can I use my voucher with my online purchase?
Hi Carol, thanks for reaching out to us. If you could email us what voucher you are referring to with a screenshot of the email you received it on to info@petbarn.com.au, we can confirm for you if this can be used online or instore only. Have a lovely day!
I ordered twice same order last night and changed delivery address to my sister in Mandurah as she takes care of my dog when I'm away. To date she has not received my puppys food or shampoo...I'm not sure what has happened to the deliveries???
Hi luanafaaofo, Firstly, apologies for the lateness in this reply. Are you able to send through the order number, as well as the best contact email or phone number and we can pass this on to the Customer Service Team so they can assist you. Thanks
Apparently it's already been sent and too late..thankyou for your reply.
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