Popcherry Questions & Answers

I have been trying for weeks - looks like it has closed down. Guess our credit has gone :(

I'm gona speak to the bank and if I get nowhere with the dispute again for the transactions I disputed last year from these guys I'll be wiritng to the CEO had enough of these companies thinking they can steal money the bank should recall it!!

Try the link in their Instagram bio, it’ll send you straight to their website

Hi, I couldn’t find it either when I searched it which is really odd. However, they have a link on their Instagram that sends you straight to the website, hope that works for you :)

Try the link in their Instagram bio, it’ll send you straight to their website

Hi Elise, Thank you so much for your question! If you order today, your parcel will be shipped out on the 3/04/18 AEDT as Australia will be having their Easter Long Weekend. We offer two different international shipping methods: DHL International Expres and DHL eCommerce. For DHL International Express we give the time-frame for delivery of 1-4 business days. For DHL eCommerce it is 8-12 business days. For urgent orders, we do suggest using our DHL International Express service, as the DHL eCommerce might not reach you in time.

Hope you have an amazing time at Coachella and if you have any further questions I can help you with, please don't hesitate to ask.

Peter @ Popcherry Care Team

Hi Angie, Good day! Please accept my sincerest apology for the delayed response. I will be more than happy to assist you with your concerns and I’ll personally give you a call to resolve the issue ASAP.

Can you please send an email to support@popcherry.com and attention the email to 'Cristy', let me sort this out for you the soonest.

Thank you and hope to hear from you son.

Cristy @ Popcherry

Totally hear you on this one! So much back and forth with these guys I've had 2 unauthorised payments go through my account and they refuse to refund me. The first time they said they couldn't cancel my membership until my credit was spent and conveniently when I rung the second time they could cancel my membership with credit still on but still can't refund me apparently ... there's nothing in the fine print saying they don't give refunds so I'm not sure why I am not allowed my money back!!! Grrr so angry. Sarah Hayfield

Hello Jo M, I have to apologise for the late response and I'm truly sorry about this situation. At Popcherry, we want to make every shopping experience the best possible. Popcherry was created so that customers can shop more, while knowing that they can always save money. We also make our store credit simple and easy to use, it does not expire and can be used on everything our website has to offer.

There is no obligation to stay as a VIP and we are only one call away. Our Popcherry VIP Member Service Team are available at 02 8188 3761 from 11am - 5:00pm AEST Monday – Friday. Or, 11am - 3pm AEST on Saturday.

We would love to help you, can you please send an email to support@popcherry.com.au, with attention to “Cristy - product review”.

Thank you and have a great day!

Cristy @ Popcherry Care Team

You have my email. I’ve emailed so many times and called. I’m not wasting any more time on this. Refund me.

Best way to go about it is to do a dispute with your bank. As the box is pre ticked saying you want to sign as a VIP. I bank with nab and got my money back, but had to cancel my bank card to stop any more payments coming out from them. It’s ridiculous you can only cancel if you call them, why not via email? Scammers

Hey Karly Apologies for the late reply and we're so sorry to hear that you haven't heard about your Popcherry store credit. I'd love to help you out and so I've got a few question. First question is - did you send your return back with a trackable method? If so, please give us the that number so we can have a look at your parcel's location. The next question is if you used the right email when making your account? Sometimes, accounts are mistyped and so you don't get notifications when you should.

And finally if you can send through your order number by PM or to support@popcherry.com.au, we can get in touch with you about what we can do next to help you out.

Many thanks and we hope to talk to you soon.

Melinda & The Popcherry Care Team

Hi popcherry I have not hot my tracking number on me as it was 2 months ago since I sent my returns back. My email is still the same as I've just brought a item of yous last week. So yous have emailed me to say my purchase went through..

Hey Karly Apologies again for the late reply. I've spoken with the Returns Team and they've told me that they're extremely sorry for the delay in returns. It should have been processed on the 4th of October?

Please let me know if you've still not received any notifications about your returns.

Melinda & The Popcherry Care Team

Hi Memes, Thank you very much for asking a question about how Popcherry VIP Membership works. To join the Popcherry VIP Membership is free and it's optional, too. You only need to choose to checkout as a VIP customer and consent the terms and conditions at the final check out page. It will enable the VIP savings and the ability to check out our VIP Exclusive Style Deals.

The Popcherry VIP membership is a monthly subscription service and there is a skippable $50 member credit charge each month. The member credit charge of $50 will be put into your Popcherry account for you to spend with Popcherry as a store credit - it can go a long way with Popcherry since our Style Deals are starting from only $10!

You can Shop on Popcherry's website during 1st - 5th of each month to not receive the member credit - and there is no obligation to Shop, you can choose to Skip the Month during the Shop or Skip period (1st - 5th of each month AEST), and come back to shop as a VIP at a later time.

If you need to know more feel free to let us know. You can also check out more via the link here - external link .

Hope this helps and we look forward to having you as a Popcherry VIP!

Pablo @ Popcherry

Hi Memes it's as simple as signing up (no charge) and you automatically get recognised as a VIP. The benefits of being a VIP include lower prices on almost anything, special deals and also store credit! I have made about 6 purchases this year and paid NOTHING because I had store credit!! Very much worth it and I would highly recommend joining to anyone!

Don't order with them. Crap thinggy! Cheaply made. I suggest you go somewhere else. read the reviews. Don't waste your money!

Hi VCooper, We hope you enjoyed your time at the wedding. We implore all our customers to get in touch with the VIP Care Team @ Popcherry because transaction disputes take a long time, and are extremely messy.

I know that there are some negative reviews here, but at Popcherry we know that customers are the only reasons we are around. We understand that some customers are still confused about our Popcherry VIP membership, and that's why we are happy to go out of our way to help anyone who is having issues.

We are more than happy to get in touch with you, so feel free to DM us or send us an email to - support@popcherry.com.au so that we can resolve your issue as soon as possible.

Looking forward to speaking with you soon.

Always here to help - Pablo @ Popcherry

Dear Madison, Thank you very much for letting us know this. Could you please have a check of your Popcherry VIP status in My Account Page -> Billing and Shipping Tab -> VIP Membership status.

If you have recently cancelled your VIP membership and you would like to checkout again as a Popcherry VIP - you'll need our help to reactivate your membership - if this is your case, please send an email to our support team at: support@popcherry.com.au

Our representatives will help you rejoin and place the order that you want.

Alternatively, you can checkout as a Regular Customer with your store credit. You'll pay regular price and not have to worry about Shop or Skip in the future.

Looking forward to helping you further.

Best Regards,

Pablo @ Popcherry

No I'm not re-signing up to your company. I should be able to use the store credit I have on my account without being a VIP member. Or is this how pop cherry treats their general members? They buy 1 playsuit and is automatically signed up as a VIP member and has $50 taken from the card they purchased every month. Then when calls up to query no answer at all and no call back, so is forced to cancel their own visa/credit card just so they are not stolen from then can't even use the store credit they apparently have on their account. It says welcome back you have this much in store credit. Go to check out oh no wait you have to sign up as a VIP member? Really.

So now your customers are forced to take time out of their lives and complain on review websites just to be answered with a copy and pasted message from [name removed].

I have not had to use the store credit yet... I log in and "skip the month" so they don't take my money.... Have you tried contacting them about this? I'm sorry I couldn't help you with this

They have already took my money. I cancelled my card so they don't. The money they take goes to store credit and I want to use it. As it says in my comments they don't answer their phone

Hi Madison,

I am sorry that your account is still not working for you.

One of our representatives will get in touch with you shortly.

Thank you again for your patience and your understanding.

Best Regards,

Pablo @ Popcherry

Hi, The best way to get out of it is to call the number 02 8188 3761 and tell them you want to cancel your VIP membership. They will try and talk you out of it, but just advise them you will go to fair trading ect if they don't cancel it. Keep checking your account under billing and shipping and make sure under the VIP status it says you are not a VIP member.

Thanks for your help Alana277. I just went through their terms and conditions and it says that if you want to cancel the VIP before 30 days you are required to pay 'full price' for the items. I placed my order last night and I still have not received a confirmation email of my purchase.

Hi girls just the heads up, I am certain they won't answer your call

I just tried calling and the number is disconnected!!!

I have spent weeks trying to cancel this VIP membership which I was not aware of when I checked the box at the time on check out. Their online team will drag you along for days saying they will help and then they keep asking you to send your enquiry again! When you call their VIP call centre who NEVER answer the phones (02) 8188 3761 you will be placed on hold for up to 10 minutes and then your call will go to a automated service to prompt you to leave your mobile and email details. If they call back which can take 1-2 days and you cant answer the call through business hours, they will leave a message and say they will put you on a "skip month" even though they know why you are contacting them to cancel this VIP service. Even when they put you on a "skip month' this will not work as they will attempt to direct debit your CC anyway via multiple attempts which my bank has notified of in writing. Their clothes are terrible, cheap, bad fit and look like something from an OP shop for $5 a piece! DO NOT tick this VIP membership, you will not get your money back and even if you use up your credit of the funds they take from your account, the clothes arent worth the VIP offer!!!

Thanks for taking the time to respond Simmo1975. I ended up cancelling my order but now I have the worry of calling them on the 5th of February and cancelling the VIP membership. You're right about them not answering their phone...I tried for three days and left many messages before someone even called me back. Have you tried contacting your credit card provider and getting them to stop the direct debit?

There is only one way to stop them taking $50 per month and that is that you will have to cancel your credit card.I luckily only lost $50 because I check my credit card every day.Some poor souls have lost $300+.. So my cheap $8 dress for my wife ended up costing me $58. Please complain to your bank because it is the banks that have given these scammers the ability to carry out this fraud.

Yes. I reached them however they refuse to refund. No refunds which is a breach of Australian consumer law

I have disputed the transaction. But the bank said they will report the transaction as fraudulent and they will change my card. I have just lodged a complaint before fair trading NSW about this business. I recommend everyone to do the same to force them to change or dissappear.

Hi , i am also going to dispute this . I hope we get our money back. I didnot sign up for VIP and i had no clue that they have been deducting 50$ Everymonth .. not only did they fail to notify me but all of this 50$ credit is mentioned on the very last page of their junk mails

Pay for your dress or pay the extra $50 unwillingly?

1. Yes, pay for the dress.

2. Call to cancel the VIP - like what I need to do today.

3. Otherwise cancel your credit card so they won't have access to it.

Contact your bank. Cancell your card and set up a dispute with the bank and they will get the money back for you.

I've been scammed aswell skip the month does work when you try to do it I'm lodging a complaint