Shein Australia

Shein Australia Questions & Answers

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Anny
Anny

I placed an order and delivered. But I need to return one of the two dresses. There are no email sent to me and I can not find my order so I dont know how to return it

Ranjini
Ranjini

i have added the itmes in the cart but i am unable to pay for it. i d'ont get the payment page .

Samantha G.
Samantha G.

How do I become a SHEIN tester?

Carolyn T.
Carolyn T.

I placed an order with SHEIN for a pants suit on the 21st. September, only taken from my account but have not heard anything from SHEIN re my order, very disappointing

Jac
Jac  

Can't help sorry. I got my order quickly but very poor quality really disappointed. There's contact info on the website

Kathy B
Kathy B

why does my order have 2 different prices 56 and 72 dollars

Kathy B
Kathy B

why did my order have 2 different prices

Rhonda
Rhonda

Why can I not scroll your website to place an order?

Rhonda
Rhonda  

I have not had an answer from shein, very disappointing.

Sarah
Sarah

My order says unable to deliver due to maybe address incorrect
However the address is correct.
Fast Horse now show order is stuck in delivery. Not happy with Fast Horse

Kerri b
Kerri b

Why does SHEIN still use fast horse express despite the many hundreds of complaints regarding this company why are your logistic s team ignoring your customers

Paul dCB
Paul dCB

I'm a 1st time user, I seem to be unable to pay for my order, not sure what to do next?

Karen S.
Karen S.

Brought carping jeans the 6 pack of colour

Karen S.
Karen S.  

Not delivered to address

Michael
Michael

Has any aussies had to pay customs duty buying from shein?

Zoe R.
Zoe R.  

I am a Aussie, I haven’t had that problem

Karen S.
Karen S.  

They said that delivered to address didn't received them again can another carpi jeans and received them

Zoe R.
Zoe R.

How can I contact the local courier service? Thankyou:)

Marg
Marg  

I cannot answer that question because I’m not sure who your couriers is

Zoe R.
Zoe R.  

I live in Sydney if that is helpful

Jana P.
Jana P.

Is this shop trustworthy

Marg
Marg  

Yes it is had no problem getting the product

Zoe R.
Zoe R.  

Yes, I have used it multiple times and has amazing things to chose from

CHRIS
CHRIS  

I'm still waiting on a dress I ordered in August, Australia Post has no record of the tracking number!

Annie
Annie  

No, not anymore they used to be great when they used aus post changed to fast horse express, dreadful company, parcels don't turn up, read the reviews of fast horse , I would avoid shein and temu because of fast horse express

Sarah
Sarah  

Absolutely agree Fast Horse is shady delivery doesn’t arrive

Katrina K.
Katrina K.

Hello. Today I recieved a Woman's pants suit from shein & was Very disappointed that its quality was not the quality it appeared in the Shein order photos. Am I able to return it and get a refund?
Who do I contact to bring this about?
Regards,
Katrina.

Zoe R.
Zoe R.  

Yes you can return a package…
Here is a link to a video to help you:)
https://m.youtube.com/watch?v=tgkrzDqzLm4

Karina
Karina

I have been trying to checkout for days. Why is the checkout impossible and not working?

Danielle M.
Danielle M.  

I have the same issue, can't check out, keep clicking it, however it just keeps going to the same page?

Gail C.
Gail C.

Why has the Australian Government allowed Shein to do business in Australia with such obviously poor reviews on everything about their products?????

Zoe R.
Zoe R.  

SHIEN is amazing business and trustworthy. I am wearing a t shirt from it now!

Penny B.
Penny B.

I have an oder outstanding and it says that an attempted delivery was made. I was home on the day and nothing came. Can you please tell me where my order is. Penny Berglin email [Contact Details Removed]

Colin
Colin

I am looking for my order # IN-3602 tracking number AQ000177569CN last updated on 19 July 2023

Colin
Colin

I am looking for my order. the last correspondence I have from you is dated 19 th July.
Shipping Number is 3602. Tracking number is AQ000177569CN.
Can you please tell me what is happening with my order .

Zoe R.
Zoe R.  

It is most likely still in the warehouse

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