SheIn Australia Questions & Answers

Check SHEIN website go to your order and click on "TRACK". There'll be a tracking number like: Tracking NO. 33XHABCDE123499885083A <- This is normally AUSPOST. You can copy that number at the auspost website.. https://auspost.com.au/mypost/track/#/search. Then call AUSPOST to update your details.

Courier is TOLL If the tracking number looks like this TOLL Tracking NO. 57890123456879. Go to https://www.tollgroup.com/toll-tracking to check your parcel details. Then contact TOLL customer service to update your details.

Thank you will do today

No worries! Hope you'll get some answers about your package the soonest.

According to the tracking details, SHEIN has a cleaning and disinfection stage "Order Placed - Package disinfection and processing completed, awaiting shipping." before sending your package to your doorstep. Your package would take days before you receive it so there's only a few hours/days period the virus would survive on the plastic or package.

If you are still hesitant, you can disinfect the package and clothes and wait for a week before wearing them.

I normally disinfect the clothes before wearing them once I receive the package.

Thanks so much.. & Ive washed it all with disinfectant

great!! it will keep you safe from unwanted stuff. :) no worries! enjoy your clothes!

I haven't received my refund yet and it's been a month already. I took into consideration the holidays so perhaps it is on its way. I sent mine on 7th of Dec. until now still pending.

Update: I've received the notification that warehouse has received my package. Money refund is still being processed. Perhaps a few days until I get my money back.

it really depends on how many items you get, my order came extremely early !

Depends on which city your are in Australia and which courier SHEIN got for your package. I bought clothes for my friends in Melbourne and Sydney as gifts and it took almost 3 weeks for my friend in Sydney to receive it and nearly 2 weeks for my friend in Melbourne to receive the package.

Based on my observation if the courier is from TOLL, package arrives quicker than AUSPOST. Example: I ordered an item on 2nd of Jan and received it today 11th of Jan. I ordered another set of items on the same day (2nd of Jan) and as of now it is still in Transit from HK to QLD, AU. waiting for it to arrive.

Yes, you can return and ask for a refund.

Australia Post is very unreliable at this time of year and with covid delays. I would go to one of their post offices and ask them to investigate. Good luck to you

You can chat with SHEIN customer support, they can help you with your inquiry. If I have inquiries, I just reach out to their support. So far they are nice and friendly.

December is the time of the year where post office and delivery couriers gets so busy. You can just wait for your package to be delivered at your doorstep. I bought a package for a friend in Sydney and it took her 3 weeks for her package from SHEIN via AUSPOST to reach her.

Yeah, it happens. Have to meticulous with the sizing chart. I did order once and not minding the chart sizing and assuming that it mentioned size 12/14, I ordered right away.

ORDERED a couple of dresses SIZE 12 to 14 and you sent me SIZE 10

WRONG SIZE

Even though they now have Shein.au they are still a Chinese company, not Australian It seems like they offer people partial refunds and most people accept this because they don't want to pay for return postage costs.

True there charging for the return receipt it was copied to my printer,and I used my own packaging,and I paid my postage I wont give up until I get my refund,and you are correct the items are comming from China,I checked the tracking there some place called Guangzhou aren't they suppose to be from Australia

Go to the app look up your account,you should be able to change it there.

Go to the actual SHEIN website. You can see more and can edit from there which is more reliable.

You go to there site and do the return there I have had no problems with shein,there customer service is great,they will send you a return receipt by email,just scan it on to your printer,cut it out,apply to your package you are returning take it to post office and they will send it back and as soon as the warehouse receives notification your item has been returned they will refund you,but don't expect the full refund I paid 132.02 I received 89.00,they will charge you for the return slip even when you copied it yourself and pasted it on your parcel dont let them get away with partially refunding you

It won't process until you pay for the item

You won't! This company is a sham. Don't waste your money on them again!

Find out who made the delivery,contact them,they will have a log where the parcel was sent to,its sheins responsibility to send it to the right address it was there error,now if they don't refund you with what you had purchased,go to fair trading report them

Hi did you get your items cause i have the same notification as you but when i track my clothes everything seems fine still ? I hope i still do get my items

Ask them who the carrier is and get the tracking number,also the carriers have a log book to check out where the items were dropped off

You can take it to any post office,just attach the return receipt you printed out,and put it on the parcel and the post office will send it off to its destination,that's what I did,got refund,but I spent 132.02 and received 89 dollars,I printed my own return slip and put items in my own packaging and stuck the return label to my parcel and the post sent it off,and received receipt with id and tracking number hope this helps

Hi Maddi, I suggest you check with both Shein and the courier company they used. The delivery company may be having trouble finding your address. Perhaps it was printed incorrectly or the label damaged causing the delivery company to struggle to determine the address. In my opinion this is Sheins responsibility. Until you have the package in your hands then its up to them to resolve transit issues. Whether they actually assist you or not is another story though. If indeed they have deemed the package as "unable to deliver" for whatever reason it will most likely return to the sender, then you should be able to request a refund or credit from Shein. Good luck!

Did you get your items?

Whose the delivery through,contact them and find out why your parcel is still in Melbourne get the tracking number check on Auspost site ,if its comming through auspost they will track it and find out why its sitting there its happened to many just follow up

For any inquiries regarding your order, you can contact SHEIN customer support directly. This website is only for product reviews and people who will answer here are most likely users only. I haven't seen SHEIN representative answer anything here so far.