615 questions from our users
I have just received this email an hour ago and I am in Perth
It is a pity that your order GSHMBX008000C8R tracking number 33564881453 delivery has attempted failure.The main reason is due to insufficient address/phone number/no one at home when delivery etc.Please kindly contact your local carrier to get the parcel soon in case it return to sender. We are always at your service if you need any help.
Please follow the local carrier notice if you have received it in advance.
Please ignore this message if you have got the parcel already.
SHEIN Customer Service
My question is where can I pick up my oder?
Check SHEIN website go to your order and click on "TRACK". There'll be a tracking number like: Tracking NO. 33XHABCDE123499885083A <- This is normally AUSPOST. You can copy that number at the auspost website.. https://auspost.com.au/mypost/track/#/search. Then call AUSPOST to update your details.
Courier is TOLL If the tracking number looks like this TOLL Tracking NO. 57890123456879. Go to https://www.tollgroup.com/toll-tracking to check your parcel details. Then contact TOLL customer service to update your details.
I received my package from HK is Ok to wear now. Dued to the covid19 just curious
According to the tracking details, SHEIN has a cleaning and disinfection stage "Order Placed - Package disinfection and processing completed, awaiting shipping." before sending your package to your doorstep. Your package would take days before you receive it so there's only a few hours/days period the virus would survive on the plastic or package.
If you are still hesitant, you can disinfect the package and clothes and wait for a week before wearing them.
I normally disinfect the clothes before wearing them once I receive the package.
I have sent some things back that I brought but were to small or didn’t look like the picture. Can anyone please tell me how long it takes to get a refund please.
I haven't received my refund yet and it's been a month already. I took into consideration the holidays so perhaps it is on its way. I sent mine on 7th of Dec. until now still pending.
How long would postage take to get to Australia?
Depends on which city your are in Australia and which courier SHEIN got for your package. I bought clothes for my friends in Melbourne and Sydney as gifts and it took almost 3 weeks for my friend in Sydney to receive it and nearly 2 weeks for my friend in Melbourne to receive the package.
Based on my observation if the courier is from TOLL, package arrives quicker than AUSPOST. Example: I ordered an item on 2nd of Jan and received it today 11th of Jan. I ordered another set of items on the same day (2nd of Jan) and as of now it is still in Transit from HK to QLD, AU. waiting for it to arrive.
on December 9 i sent in a return of 7 items from my order GSHMA300R000BD8
On my Shein account, it says that the return has not reached the warehouse yet, however when i put my tracking number 33XUR501029501000650801 into the australian post’ website to check it’s whereabouts, it shows it’s been delivered on the 17th of December.
does anyone know what i can do??
Australia Post is very unreliable at this time of year and with covid delays. I would go to one of their post offices and ask them to investigate. Good luck to you
My orders been in transit for almost a week does that mean I can go pick it up from the post office because that’s where I entered it to be sent or does it mean it’s stuck somewhere?
Ok I paid 132.02 cents i received 89 dollars refund,you are in Australia I paid postage,you can't charge gst,if the items are from Australia, I want my full refund you received the items they were returned,also explain why you took over 40 dollars,your in Australia aren't you won't be buying any more clothes of you,your thiefs,I have spent thousands no more
Even though they now have Shein.au they are still a Chinese company, not Australian It seems like they offer people partial refunds and most people accept this because they don't want to pay for return postage costs.
True there charging for the return receipt it was copied to my printer,and I used my own packaging,and I paid my postage I wont give up until I get my refund,and you are correct the items are comming from China,I checked the tracking there some place called Guangzhou aren't they suppose to be from Australia
How do actually contact shien for an address to send returns.. can I stop my after pay payments if there is no returns department after all..
You go to there site and do the return there I have had no problems with shein,there customer service is great,they will send you a return receipt by email,just scan it on to your printer,cut it out,apply to your package you are returning take it to post office and they will send it back and as soon as the warehouse receives notification your item has been returned they will refund you,but don't expect the full refund I paid 132.02 I received 89.00,they will charge you for the return slip even when you copied it yourself and pasted it on your parcel dont let them get away with partially refunding you
I have supposablt recieved my order but it was sent to the wrong address because SHEIN changed the address, I was wondering how do I get my parcel to the right address??
Hi there, I got this email....
It is a pity that your order GSHMAN008000SJA tracking number 555939224002 delivery has attempted failure.The main reason is due to insufficient address/phone number/no one at home when delivery etc.Please kindly contact your local carrier to get the parcel soon in case it return to sender. We are always at your service if you need any help.
I don’t get a notice or anything in my mailbox telling me where there botany depot is. I would rather pick it up from there. Can anyone tell me where I go to get my parcel?
Thanks in advance. I have asked SHEIN but no reply yet.
Hi did you get your items cause i have the same notification as you but when i track my clothes everything seems fine still ? I hope i still do get my items
I commenced return process and chose parcel point however then I found there wasn't one in my region. How can I undo the process and go back to post office return option.
You can take it to any post office,just attach the return receipt you printed out,and put it on the parcel and the post office will send it off to its destination,that's what I did,got refund,but I spent 132.02 and received 89 dollars,I printed my own return slip and put items in my own packaging and stuck the return label to my parcel and the post sent it off,and received receipt with id and tracking number hope this helps
Hi, I have tracked my order and this was the information given:
We are unable to deliver your item until we have all items together. We will attempt delivery once all items are available.
Could you please advise what this means and approx delivery time?
Order number GSHM9F0070001UF
Hi Maddi, I suggest you check with both Shein and the courier company they used. The delivery company may be having trouble finding your address. Perhaps it was printed incorrectly or the label damaged causing the delivery company to struggle to determine the address. In my opinion this is Sheins responsibility. Until you have the package in your hands then its up to them to resolve transit issues. Whether they actually assist you or not is another story though. If indeed they have deemed the package as "unable to deliver" for whatever reason it will most likely return to the sender, then you should be able to request a refund or credit from Shein. Good luck!
Hi, my package has been in transit, in Melbourne airport for over two weeks now, I was just wondering how much longer it will be there for and when my package may come? It said estimated delivery time is 10th November, it’s now the 11th, starting to feel worried because it hasn’t arrived in Sydney yet and I need my items for a certain date and worried they won’t come in time :/
Order tracking number 33XHE069579601000935100 and order number GSHM9Q00S000USE. The order has reached Sydney AU on 6th November.
No movement or update after that.
Can you please check and confirm status.
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