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Simonds
4.1 from 1,678 reviews

192 questions from our users

AntonyD

AntonyDasked

VIC, Melbourne

I'm surprised to find no mention of house Star rating anywhere in the Simonds website. I know that all homes must meet a minimum 6 star rating, but what if I want better than that? Can any Simonds designs be built to an 8 Star standard? Thus would just require the right combination of orientation, insulation, thermal mass etc. This is very important from a sustainability perspective. I think it should be an option available for all new homes to build to a higher thermal efficiency standard.

1 answer
Simonds
Simonds H.Simonds

Hi AnthonyD,
Thank you for your question. Depending on various factors, such as location and initial design, a higher rating can be achieved. If you would like to, we can always put you in touch with a representative to discuss your options further.
Thank you.

Ree

Reeasked

NSW, Baulkham Hills

Anyone here built with Simonds in the Hunter region?

No answers
Byju M.

Byju M.asked

Simonds

I am thinking of Constructing a 300 sqm house with Simonds Home, if i asked any people in real-estate industry everybody is saying build quality is very bad & cheap, and also after construction service is really horrible. Guys please share your experience about quality of Simond homes work.

No answers
jay h.

jay h.asked

VIC, Melbourne

hi there. may i know how is the rent, to be paid, calculated in case of Simonds is unable to meet to honour their timeframe to build the house.

No answers
BHARTI S.

BHARTI S.asked

NSW, Baulkham Hills

How long does Simonds take to build the home? I heard it took 5 months for Someone, is it true?

1 answer
Simonds
Simonds H.Simonds

Hi Bharti,
The time it takes to build can vary depending on a range of factors. Typically, a single story home can take 4-6 months and a double story home can take 6-9 months. However the time frame can vary due to structural changes and house design. We require more on site conditions to be able to provide an accurate time frame for completion. I hope this helps and please let us know if you have any other questions.
Thank you.

Merben T.

Merben T.asked

Simonds

With the limited edition builds (specifically Aspire) can I also avail of the Gary's style pack with it?

1 answer
Simonds
Simonds H.Simonds

Hi Merben, unfortunately we are unable to combine these offerings together. Thanks

WWT

WWTasked

NSW, Baulkham Hills

Hi, may I know who I can direct my e-mail to the complaints department/upper management? My concerns regarding my build are not currently being addressed adequately.

1 answer
Simonds
Simonds H.Simonds

Hi, would you be able to provide us with your suburb and state to ensure that we are providing you with the correct details? Thanks

Laine M.

Laine M.asked

Simonds

Hi there, looking to build with you but noticing that a dishwasher is not included in the inclusions? Is this correct? If so, what is the cost to have one included? Thanks.

1 answer
Simonds
Simonds H.Simonds

Hi Laine,
Dishwashers are not included but we do include them in promos from time to time. For pricing, please get in contact with one of our fantastic sales consultants and they will be able to assist you.
Thanks

lalala

lalalaasked

Simonds

Would you please advice the timeframe for the construction of a single and double storey dwelling?
Thanks

1 answer
Simonds
Simonds H.Simonds

Hi,
Apologies for the delay in our response. Single storey homes can be built as quick as 18 weeks, while for Double storey homes we require more information on site conditions to be able to provide an accurate time frame for completion.
Thanks

Petra M.

Petra M.asked

VIC, Melbourne

Do you guys actually remove your building rubbish when left on the property next door? I have made request to the site manager in november to remove left over concrete from my block next to a house being built by simmons and it still hasnt been removed.

3 answers
Simonds
Simonds H.Simonds

Hi Petra, Would you be able to provide us with the address of the build site and we can look into this for you?
Thanks, Simonds

Petra M.
Petra M.

1 custard way lollipop hill manor lakes is your block and mine is 3 custard way. I have previously spoken to your site superviser and sent him photos but i am now a little disappointed as my build is suppose to start next week.

Simonds
Simonds H.Simonds

Hi Petra,
So that we can look into this for you, could you please send through your contact details as well as the image through to louisa.wilkes@simonds.com.au, and she will be able to look into this further for you.
Thanks,
Simonds

mary

maryasked

VIC, Melbourne

what is the difference in grade 1 and grade 2 floorboards in the express range?

2 answers
Peter J.
Peter J.

Sorry Mary We had Tiles laid in both houses we had built as we live on the Coast I can however you tell the tiles they used are a very good Quality for the money we paid and laid well, no variances anywhere

Simonds
Simonds H.Simonds

Hi Mary,
There is only one range that is available for our Xpress range, which is the Rustic range from PTF - http://ptf.com.au/product-category/rustic-range-laminate/

Please let us know if we can assist with anything further.
Thanks, Simonds

Samantha F.

Samantha F.asked

Simonds

Enquiry why can't Simonds put up temporary fencing when us as customers have expressed our concerns many times of people dumping on our block. Which has been a huge issue in our state we got our title back in October we still don't have a start date not at any fault to us. Yesterday I got told we won't be starting till mid to late January that's the whole Christmas period of our block being exposed to the many builders already building in our stage and people. We still don't even have our builders permit this should have been done already it's starting to get beyond the joke, we were told 8 weeks from when we get title it's now way over that.

Kind regards
Samantha Forssman.

1 answer
Simonds
Simonds H.Simonds

Hi Samantha,
If you would be able to provide us with your job number, we can look into this for you.
Thanks, Simonds

Shai N.

Shai N.asked

Simonds

if they are reducing our home by a certain length in a particular area can we add that (reduced length) to another place of the home?

2 answers
Janaka R
Janaka R

I think so. Talk to your Sales Consultant first before making a decision. My design was exactly what I was after and had the option for an extended alfresco which I didn't take. Structural changes to a standard design incurs a cost. We changed our ceiling height to 2590mm and that's all we did. Make sure to select a block size that suits your design. In our case it was a titled and soil tested estate where Simonds was already building couple of houses.

Shai N.
Shai N.

thanks Janaka!

Sheen

Sheenasked

Simonds

We have a cavity sliding door not working in our WIR just less then a year after home was completed. Just wondering is this structural maintenance part? This door was an extra cost at that time and I'm guessing this could be the result of installing the door at the wrong position at first then it got fixed but not at 100%.

7 answers
Simonds
Simonds H.Simonds

Hi Sheen. Would you be able to provide your job number so that we can look into this for you? Thanks, Simonds

Sheen
Sheen

Thanks for the prompt response.
It is 56906.

Simonds
Simonds H.Simonds

Hi Sheen. Thank you for providing this information. We have passed it through to our internal team who will be in touch. Thanks, Simonds

Peta L.

Peta L.asked

Simonds

When attempting to drag the file to confirm the identity . It says You don't have sufficient permission to proceed. Can you advise what to do. Thanks

1 answer
Simonds
Simonds H.Simonds

Hi Peta,
Would you be able to advise where you were trying to do this so that we can provide the best advice possible.
Thanks, Simonds

Poonam

Poonamasked

VIC, Melbourne

How can you sure a customer about your service quality, after reading so many disappointed reviews?
We have booked you for our first home, but now feeling bit confused about whether to choose you or not?

5 answers
Simonds
Simonds H.Simonds

Hi,
We have been building homes for 70 years and we pride ourselves in the quality of our builds. If you would like further reassurance, please feel free to call our head office on (03) 9682 0700 where a member of our team will be happy to talk through any queries you may have. Thanks

SMG
SMG

Be careful! We are building with them at the moment and having dramas! Bad reviews are there for a Reason!

Klairi
Klairi

We are having a bad experience also - we arranged private inspectors report and our site manager says its an opinion only.. some big issues that have been rushed. You spend so much to build a house - its disappointing that there are problems.

smiri p.

smiri p.asked

VIC, Melbourne

Can I terminate and cancel the xpress range Preliminary contract with no/some penalties after I signed it? our sales rep has been excellent but, we have and need lot of time to decide plans and checkout demo and etc. As first home buyers we felt like we dived in pretty quickly. I saw other builder do refund unspent money.

5 answers
Simonds
Simonds H.Simonds

Hi Smiri,
Would you be able to provide your Job Number and a contact number so that I can look into this for you?
Thanks, Hayley

smiri p.
smiri p.

Thanks Hayley, Thanks for you reply. I am only after information about the possibility of refund of unspent money if any. I am happy with Simonds so far but, I want dont want any ties for now for peace of mind so I can revisit in 2 months when i have some free time.

Simonds
Simonds H.Simonds

Hi Smiri,
We do not normally cancel contracts. However, our regional office will happily discuss this with you but we need more information around the reason for cancellation.
Furthermore, would you be able to elaborate what you mean by "preliminary contract"?
Thanks, Simonds

CB home

CB homeasked

VIC, Melbourne

Until now simonds still haven't explain why they refused to credit me back my money so i can get my tiles fix.

2 answers
Simonds
Simonds H.Simonds

Hi,
Thank you for reaching out to Simonds again. We have touched base with the internal team at Simonds who have advised that replacement tiles have been delivered and that they have reached out to you directly. To avoid any delays or double handing of your requests, please deal directly with the specialist Simonds team who are in communication with you regarding your tiles and any further requests.
Thanks, Simonds

CB home
CB home

Tiles was dumped on my driveway 6 months ago blocking my garage. No one bothered to come and do anything. Now that I'd disposed of it to clear our space and made complain about it and now someone wanted to come. I'd made my intention known to them that I'd given them a full year to do so but no one bothered. Is this how simonds building houses? Deliberately layed left over tiles into our house..dumped some more tiles in front of our garage and leave it there. Isn't one year enough to get it fix..if simonds dont want to fix it then i have every right to ask for credit back to get someone else to do it..what's simonds excuses for not crediting me back ? What's simonds excuses for laying left over tiles into my house ?

CB home

CB homeasked

VIC, Melbourne

Email sent and suprisingly as expected no response. We was able to meet the tiler and he told us that simonds was fully aware of the different tiles but simonds told the tiler to lay the tiles regardless. This is ethically and morally not acceptable. Can someone from simonds explain this to me.. you guys been around for 60 years and this is how you treat and built houses for your customer ? Throw in some left over tiles from somewhere and hope no one will notice ? You guys can keep quiet but I wont. Simonds screwed up my house and I will do the same to simonds. There are hundred of people at simonds so surely someone there please explain why you delibrately put tiles like that into our house. ?

1 answer
Simonds
Simonds H.Simonds

Hi, I have passed this onto our internal team to be followed up immediately. If you still do not receive any contact from anyone at Simonds, please let us know and we will follow it up again.
Thanks, Simonds

Grumpy old man

Grumpy old manasked

Simonds

Hi
I would like to have a look at the floor plan
of the $99000.00 first home buyer special
Many thanks

2 answers
Simonds
Simonds H.Simonds

Hi. If you follow the link provided below, you can see the floor plan for our 99K Offer.
Thanks, Simonds

Link: https://assets.simonds.com.au/images/global/campaign/2019/99K/SIM-881_99K_A4Flyer_VIC-QLD-SA_190702_AM_V10-WEB.pdf?mtime=20190716153617

Simonds
Simonds H.Simonds

For more information, please complete the contact form at the bottom of the page attached below and one of our fantastic sales consultants will gladly answer any further questions you may have.
Thanks, Simonds
Link: https://www.simonds.com.au/contact-us

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