Hi, we’re planning to knock down our house and rebuild with Simond Homes. My question is: Should we demolish our house before or after signing the contract? Please advise. Thank you.
Stay away from Simonds at all costs. We did the same thing as you're thinking about. They won't give you a fixed price until they can do soil testing, which can't be done until you knock down the house. If you need finance, they won't approve the finance until you get the fixed price contract so you would have to demolish first. Our journey with Simonds has been absolutely terrible each time. We've had multiple insurance claims, house in the wrong position, extended delays getting to contract, huge hidden costs and they will tell you whatever they need to to get you to sign. Go with someone else.
omg we are going through the same process and it’s been a year and finally have contract and it’s scary!!
Has anyone checked their tiling in the shower ? Our tiler had a problem with getting lines to coincide with the corners of the shower and lining them up with the vertical tiles!!!
Anyone had garage floors with numerous cracks being passed off as "acceptable" due to shrinkage and weather conditions on the day the slab was laid and several other issues passed off as acceptable Australian standard and within a tolerance range! It's no laughing matter but one has to Ha Ha just to keep sane!!
Hi I've recently had faults with my dishwasher and the evaporative cooling system (that are now fixed). Does any of this comes under any warranty claim that Simonds can help reimburse? My job number is 56044.
If you haven't received an answer by now you better forget about getting a refund!!
Hi, I built with Simonds, We have an air flow issues, poor airflow, It may be a duct off problem! to my knowledge the manufacturer gives a 5 year parts and labour warranty and the installer has to give by law a 6 year warranty on their installation work. So I need to know who was the installer for my building? If you need I can share you my project #.
Hi Mandana, Thank you for reaching out! You will need to contact Dual Heating & Air Conditioning at (03) 9874 1299 for any issues regarding your air system. We hope this helps. Kind regards, Simonds Homes
Hi, Special thanks to Simonds customer care team to get back to me so quick. I booked a time with Dual Heating & Air Conditioning to come and check the system :)
Hi I have built with simonds recently it's not even a year old since handover and I have been having an issue with the Rangehood and oven that has been installed for the last couple of months. Tried calling the maintenance team and customer rep Cassandra but there seems to be no soloution. Any help in getting this issue fixed would be greatly appreciated. My contact number is 0430003551 Bradford Job number 68652
Hi Brad Thanks for reaching out to us! If you could email us at Customer.Success@simonds.com.au as we will require a maintenance request for this request. If you could also provide any previous communication you have had with our team regarding this issue. Kind regards Simonds Homes
unable to contact simonds, re questions relating to our build in wanthaggi, disappointing that we are onto a 4 th building supervisor and no contact number forwarded.
Hi Martin P Thanks for reaching out to us! You can contact us directly at Customer.Success@simonds.com.au, if you could provide in the email your details and Job number we can be sure to assist in any way we can! Kind regards Simonds Homes
we have tried to contact Simonds by emailing this address twice over the last two weeks with no response. we have also tried calling the 1300 746 663 number which goes straight to message bank. we have also spoken to someone via the online chat who said our building supervisor would be in touch but never called.
Thanks Martin, Could i please confirm your Job Number & Email Contact and i will arrange for a team member to reach out directly
Simonds are hopeless! They will respond to you fast to get a sale but almost non existent after support! Disgusting
Hi,
I have been moved into our new house since 4 years now. Today I found out our solar hot water panel got leaked in the roof. Wondering is this covered in the warranty? If not, who should I contact for this issue?
Thank you.
Hi Sheen,
We are sorry to hear this has been your experience. Could you please provide a job number so that we may follow these issues up for you?
Kind Regards, Simonds Homes
56909
Hi Sheen,
As your home is over 12-months old, you will need to call your insurance company to help with this issue.
Kind regards, Simonds Homes
Hi,
I think you misunderstood the question. Not the roof leaking, but the 'solar hot water panel' is leaking.
Hi Sheen, Please fill out the details via the link below: external link Please also be sure to include your job number so that our internal maintenance team can follow the matter up for you :) Kind regards, Simonds Homes
We committed to building two houses with Simonds, but the kind of service we have received so far is below average. The customer service team you have don't seem to be able to do much when it comes to the building team. What solution do you have for us? Whom do we reach out?
Our supervisor doesn't respond to us, our supervisor's boss took the responsibility but doesn't seem to be able respond to our requests.
One of the house we built (Job: 69065) was delayed by months and we were forced to settle last month with the promise from our supervisor's boss that issues will be resolved. The door we have is not aligned and is damaged in many ways. Post settlement we have not seen the promise come into actions. It just seems lies after lies. Devices installed are not as per the contract. Instead of Remote, Wall mounted Remote has been installed. Zoning doesn't work. Oven was never connected to power supply.
The second house (Job: 73794) is in limbo as well. The supervisor doesn't respond to the issues we brought out through our private inspector. He doesn't even respond to your Customer support and Accounts team.
We really need help resolve the issues we have.
Hi Aabhushan M, We are very sorry to hear about the issues you are experiencing with your homes both pre and post handover, as this is not the experience that we want for our clients. Thank you for providing the job numbers for both of your builds. We will escalate these issues immediately and work towards reaching a resolution. Kind Regards, Simonds Homes.
We still haven’t seen much of an escalation on this, please help.
Hi Aabhushan,
We apologise for the delay. We have followed this up with the team and will get back to you as soon as we hear back.
Kind regards, Simonds Homes
Hi Aabhushan, We received an update that your site manager will be in touch with you this week.
Kind regards, Simonds Homes
For the second property we have heard back, thanks for that. Hopefully soon on the first property as well.
Hi Aabhushan, It's great to hear that you have heard back regarding the issues with your second property. We are following this up and will have someone contact you regarding the second property soon. Thank you for your patience. Kind Regards, Simonds Homes.
Defects, Service Deception, Being ignored & poor workmanship | When will this be over?!
No communication and being ignored! even after many contact attempts through every channel available and requests for escalation.
After 7 months of admin errors and delays, the defects and poor workmanship began with construction.
We are now 2 years into our build with no completion date in sight.
Out-of-pocket additional costs of over $4000 per month that Simonds continue to drag us along while ignoring even an application to the Domestic Building Dispute Resolution Victoria.
Not meeting minimum building standards, ignoring defects and independent reports. We’re now chasing our 6th Site Supervisor just to return a call or text while they continue to put us into more financial hardship.
Putting aside the lack of contact from the many supervisors, the lack of respect that the trades have for our home is nothing short of unacceptable. Urine and faeces left in ALL 4 toilets and on flooring, left to sit for such a time that it’s soaked into the grout and silicon, bugs had then found their way into the mess. This was encouraged by the fact the site toilet was removed from site giving trades no other option and no sanitary products to meet a safe work environment or hygienic home for us.
This is NOT what we signed up for! This is definitely not what Simonds advertises to be the service they offer. We were deceived and mislead by Simonds and every much wish for this to be over!
Sorry to hear about your situation, I can only speak of my experience with Simonds and to sum up I have no complaints. We first saw the sales rep in December 2021, we were told our build would commence in November 2022. Construction commenced in June 2022 and the building was completed at the end of November 2022. Communication was excellent and the team dealt with any queries promptly.
Thanks Jim, I’m so glad that you’ve had a better experience. I really wish we could say the same. With titled land ready to go, we signed up with Simonds Homes in early March 2021. We are now being ignored by Simonds. I’ve emailed, called, left messages with our supervisor, their manager, head office, the complaints area and even tried to reach the CEO. No one has even bothered to contact us back.
We are in the dark with no answers on when or if our home will ever be complete.
Hi HomeOwner, Thank you for leaving your honest feedback and we are sorry to hear of your experience building with Simonds Homes. Are you able to provide us with your job number? This way we can look into the situation further and help come to a resolution.
Kind regards, Simonds Homes
I’d appreciate any help we can get; [Number Removed]
I’ve emailed the Customer Success address multiple times with no response.
- Thanks
They’re the worse! We had to seek the help of lawyers to end this horrifying nightmare although, it’s still not over. Even with this, they didn't provide the keys when issued a legal notice to, we had to get a locksmith to gain entry and change the locks. We will never be able to get back the lost time and toll it’s taken on us. We have been left with a pile of debit, incomplete home and a pile of defect's. These defects that have qualified professionals stating that to rectify, the home needs to be pulled down to repair. Given the financial situation they’ve left us in, we will give everything we have to make sure this is made right. The best advice I can give is to avoid this company and if it’s too late and you’re in a similar situation, don’t wait and allow too many chances as we did, get legal help!
How can I escalate the issues that I am facing fixing issues in my build? I have not gotten much help from CSR or the Site Supervisor and my build is in stand-still. Thanks!
I heard back today that it is moving forward. Thanks!
Hi Aabhushan Thanks for reaching out to us! We are delighted to hear you're build is moving forward. Please feel free to reach out to us in the future at Customer.success@simonds.com.au if we can assist any further on your journey!
I have sent through my job number and reviewed Simonds and still no response from this customer success team? Was there any point in sending the information through?
Hi Faye, Thank you for contacting us. We have sent you a message regarding your review on July 28th, this was to let you know we organized the Construction Manager to get in touch with you and go over your concerns. Please let us know if you have any questions.
Kind regards, Simonds Homes.
How long does Simonds take to build a single storey/ double storey house with the current turmoil in the construction industry? If we are to sign a contract now, how long do we have to wait until the build is finished and we can move in?
Hi Sally H Thanks for reaching out to us! Unfortunately we are unable to provide a rough estimate on the completion of our builds at this moment as it does vary pending on many factors eg. Trades available, The timber shortage being experienced across the industry as well as the availability of land. If you like our team can assist further in finding a house and land package based in the area you are looking in. Let us know if we can assist any further on your journey!
Thanks for the reply. When do you think that you will be able to provide an estimate? From what I remember, a single storey used to take about 6 months to build and a double storey one year.
We already have a land.
Thanks for your response Sally . If could email our team at Customer.success@simonds.com.au we will be able to assist you further, as any comments made in this thread are viewable in public and we value your privacy. Look forward to hearing from you.
Why have I paid $160,000 upfront and not even a pegg in the ground
Hi Jen Thanks for reaching out to us. To be able to assist you with your enquiry can you please email us at Customer.Success@simonds.com.au along with your job number, build address and contact details. We can then escalate this to our internal team to investigate. Kind regards Simonds Homes
Why have I paid $160,000 and not even a pegg in the ground. Starting to get worried
Why have I paid $160,000 upfront and not even a pegg in the ground
Is there any email or link where we can raise our concerns as we have found no one is helpful at all. Raised concerns to Supervisor, CRC their managers, tried facebook nothing can make them hear. We have paid all the 5 invoices last November and was meant to get house hand over in Feb 2022. It’s end of May and no PCI confirmation yet. I am 34 weeks pregnant and can’t take this stress any more.
Hi SK Thanks for reaching out to us. Please send your concerns to us at Customer.Success@simonds.com.au and we will have our internal team reach out and assist!
My husband already send email to the provided email yesterday but no one bother to reply
Thanks for your SK, Could i ask you to resend the email and confirm your email address for me and i will check as i do not see your information in our inbox. Thanks so much
Just send you the email address in private message. And forwarded the email as well.
Hi S.K I can confirm we have received your email and escalated it internally for you. Thank you for reaching out to us, Our team will be in touch.
Just FYI ..! No response from anyone. Can’t imagine simonds can’t organise to finish one dwarf wall, hanging one door and finishing touch ups in 5 months. This is clearly showing you just want to harrass the customers. Your SS is going us PCI dates since 21 Feb and keep on adding 2 weeks every time when we ask if PCI is confirmed and all work is done. I need an appointment with the construction manager who looks after the NSW ?
Hi SK I can confirm we have escalated this to our internal team who will reach out asap. I have forwarded your request aswell to our team who are currently investigating. Thanks for reaching out
How long is the power connection run that Simonds will install?
Hi,
Please could you advise what the role of the CRC is? Just find it odd, if I email them, get a response, speak to your SS, no matter what it is.
Thanks, Neil
I would like to express our utmost disappointment and frustration with the delay of our KDRB. We had initially made contact with Simmonds in July and since your company came highly recommended by two of our friends we decided to move ahead with engaging Simmonds as our builder. We understand that due to the pandemic which delayed certain processes and which is out of your control,however till date we are unable to obtain information from the office on our application. Friends of ours who have commenced a similar process with another builder have already moved ahead with knocking down and commencing the first steps to getting their build in progress.
You have been extremely helpful with trying your best to push the paperwork, at this stage if we do not receive any update on our paperwork by 31st Jan, we will have no choice but to reconsider our options of engaging another builder. We were eagerly looking forward to building our new house with Simmonds and are really disappointed on how slow this process is taking. We are concerned that at this rate we may not be able to even obtain a gallery appointment in Feb which again is a push back for us. Appreciate of you can escalate this to your senior management team.
Hi Rakesh. We apologise for the delay and lack of communication surrounding this. To ensure we can help resolve your concerns could you please provide us with your job number? Thank you, Simonds Homes.
Hi Simmonds, Your CRC [Name Removed] has been in touch with us and we are now communicating with her. Regards Rakesh
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