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The Oodie

The Oodie Questions & Answers

5.0 from 118 reviews

9 questions from our users

Kiara P.

Kiara P.asked

Can you exchange an oodie if it was a gift and you want a different colour

No answers

saan s.

saan s.asked

i ordered the oodie family pack. Why did only three come?

No answers

Christine H.

Christine H.asked

washing instructions, do you wash the oodie as normal?

No answers

Ebony W.

Ebony W.asked

How long does it usually take to ship out??

1 answer
The Oodie
The O.The Oodie

If not purchased on pre-sale - we usually ship products within 24 hours of the order being confirmed :)


Ali D.

Ali D.asked

What’s the best way of washing an Oodie to retain it’s softness?

No answers

Lauren C

Lauren Casked

I just received my oodie. It looks black on your website and arrived today and it’s green.
I’ve mailed it back from o you.
Instead of getting a refund could I exchange it for the corgi ?

2 answers
The Oodie
The O.The Oodie

Sure can! Just ensure you have all the original packaging and email our staff help@theoodie.com :)

Lauren C
Lauren C

Thanks so much.
It’s all in the original packaging and sent back to you today.
I have emailed your staff twice and haven’t heard back yet..


Josie T.

Josie T.asked

I purchased an Oodie for my housemate's birthday, it hasn't arrived yet but the estimated arrival date is a day when I won't be home! I was wondering how the Oodie came packaged just so he doesn't know what I got him when it's delivered.

3 answers
chanel
chanel

Mine came in a cardboard box but it did say oodie on the side :/ granted he probably hadn’t heard of the brand before so you might be ok!

Josie T.
Josie T.

Thank you! I doubt he'll notice.

The Oodie
The O.The Oodie

Hey Josie,

It should be okay :)

It will either come in a non-branded poly mailer or white box.

We have had branded poly mailers with our logo on it in the past however we are currently sold out.


Suzie

Suzieasked

Sorry about this, just recieved my order, 28909862
Cheers
Sue

1 answer
The Oodie
The O.The Oodie

Great to hear :) Let us know if there's anything else we can do


Suzie

Suzieasked

Hi, I placed an order on the 25 March and paid with PayPal. Recieved conformation for PayPal but no email from ozsale. My order number is 28909862.
Cheers
Sue

1 answer
The Oodie
The O.The Oodie

Hey Suzie,

Currently The Oodie is only purchasable from www.theoodie.com. We do not accept Paypal nor sell on Ozsale. Furthermore that order doesn't match ours. Glad to see you received your order nonetheless.

Davie


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