White Design & Construction Questions & Answers

They have gone into liquidation

Hi, We built with WDC in 2014. Our experience with them had been good. My advise - as a owner you need to know what exactly you want/need in your home. Put them detailed enough in contract. Once it's in contract WDC honours it. We had instances where the building staff had missed some items but since it was in the contract, WDC GM made sure it's completed as per agreement. Bottom line you should know what you want & make sure it's in the contract.

Good luck with your home build.

Stay away from them.... they are horrible.....

They are fine, people on here seem to be living in the past! They are open to their mistakes and the history. We are building with them, friends just moved in to their place and another friend just signed up and got their home warranty certificate straight away with no wait she said.

Jenbo, the past that you talk of is not like years away... Just a few months back they messed up heaps of clients, the GM is a big LIAR and they didn't even issue many home warranty certificates and took deposits from clients... a lot of their sub contractors and trades people delayed work as they had not received payments on time probably... People do your research thoroughly before progressing with them...

Second_Home I would be careful with the accusations you are making on your keyboard. Everyone is entitled to their opinion, I am very happy with my build, the communication, the GM who tells it how it is and the subcontractors I have met. My friend is happy to with the home warranty certificate and progression on her file in early stages. My feedback is I am happy with the builder, so if someone asks me I would say build with them as I am a happy client!!!!!

Jenbo, you are entitled to your opinion and I respect that. My family went through financial and emotional stress and I am putting forward and expressing my views as they are. I have all the communications and emails in writing from these builders to back my reviews about them.. Jenbo, don't you think instead of us arguing over reviews.... shouldn't WDC officially apologise for their past mistakes on this review website?? Atleast those affected will feel a bit better...... anyway its upto all future clients to decide their choice.... I'll leave it at that....

Hi Sonal, have you signed the contract with WDC?

not yet

what stage are you at at the moment? You could see I asked the same question last year. They are struggling to complete my house.

This people is bunch liar. They have PHD degree in lying. Their GM is a notorious liar and expert in demanding payment in advance for jobs that are not even completed. Below are their favourite words but don’t know the meaning of this words because honesty is not in WDC’s DNA.

“Trust me” “I have family” “I am very honest”

In last six, month they have hardly completed 1 house. None of their supplier wants to work with them as they are not paying them from long time. I think they are at edge of bankruptcy.

Some houses in Kellyville are not completed from more than year.

@LKakani you are right back in 2014 and early 2015 they were good. But now they are hopeless.

I would suggest to go with the renown builder rather than saving few thousand with WDC. All you will get is stress, argument with your partner if you decided to go with WDC. They do not give a damn about anybody.

Stay clear

They are building our house in North west area.

We sign up early this year and so far three stages of my house has been completed. Forth stage is currently work in progress. We are expecting handover in early August.

Yes, WDC is still trading. Recently GM of WDC bought potential clients to our home for open home.

I wish WDC the every best.

Yes, WDC is still trading. I believe from when meeting with them its been a pretty rough trot since last year, but we are building with them half way through and all I can say is they are honest with what issues they face and seem to give me a genuine answer on my enquiries good, bad or otherwise.

Yes, I am building with them. Shambu you are lucky, you are progressing pretty fast. I have slab last Sept. I am still awaiting for lock up. It will be more than an year by the time it gets completed.

Sorry to hear firsrhome2. Are you building double storey? I think it usually take 9 months to year but I may be wrong.

For me, things are not moving as expected from last two week but I am optimistic at this stage.

They may be trading... but I would suggest just stay from them....

Hang in there Shambu! We are still under construction building with them and some of their trades really make their own rules which we experienced, but we know they are getting the jobs done as our friends just handed over and moved in.

My Bricking started Last Dec,didn't finish till Mid Marh. I am still waiting to get gyprock done. Roof was finished 1st week of May, it is been very slow progress for me.

firsthome2 hang in there, the builder is really improving quality control so I guess not rushing and getting it right. We got there in the end and the home is beautiful. Chin up

Firsthome2.... better send private messages to various clients of these builders and get the first hand experience of everyone........ This is my final post and leave it at that....

Please stay away from this guys!!i think they are asking clients whom they build before july 2015 to write positive review.stay away from WD&C and the unethical General/sales manager .

Shambu just a question i note you stated your house was due to be completed by August 2016. Did this occur or are you still waiting for it to be completed.

Still Waiting……………………………………………

Jenbo whats happening with your site ?

Shambu what stage are you at and when was the last piece of work done in your property. Have they stated when your house will be finished.

Has anyone spoken to any government department about what they are going through with WDC

LKakani why would you post 2 years after you completed construction?

LKakani , you are dodge as K atie...

L Kanani and K atie your father should have used Kondom.. you should not be in this world. you will rot in hell

I am dealing with WDC from last year. My land got registered in Dec 2015. I have sign contract with WDC in the end of Jan 2016 and lodge application with CDC last week. So far I am happy with level of service that I have received from WDC (Specially from their GM).

We have lived in WDC built home for 2 years now. We were happy with the building process and we are happy about the quality of work since. We have had a few regular maintenance needed to be done meanwhile. The response from WDC has always been positive. They responded even during their vacation when we had some concerns. We can recommend the builder happily.

This have changed over the last one year First_Homebuyer. Your information is not current. Ask the people who are building now.

If you are prepared for lifetime mental stress and fights with your partner as things are not moving as expected and false promises from sales team, then this is the place to be. The GM is a big liar, she will lie to you left right and centre. Sometimes suddenly I wake up middle of the night from my sleep and keep cursing her, please don't be in this situation as me.

They do not give a damn about anybody. I would rather build a house with my bare hands than give this company 1 cent. Absolutely disgusted with them. All the good reviews are over 2 years old not a good one since, only terrible ones now.

Good luck Shambhu because you will need lots of it.

First_homebuyer please don't recommend them now as you will only be advising people into a terrible terrible situation.

STAY AWAY

I agree with Prasanna and Birdy..... They are absolutely rubbish... stay away...

I read in the homeone.com.au that there office has been empty with no clients.

Yes, I hardly see any clients in my recent visits. Not worth of wasting your valuable time for them. They are still the same, didn't learn any lessons from recent debacle

Very little professionalism . They are horrible at the moment, no planning , poor organisation, no consistency, no set policies and arrogant. They are very eager to get the contract signed after that slow as snail. The bite more than they can chew. Very disappointing for many.

Best advise to White Design

I think it is the right time to get organised , get more reliable people on board, instead of nagging on with some unqualified else move on to another profession.

Thanks Visal for your answer & comment on WD&C. We are doing our best in dealing with situation at hand and working with each of our clients individually in flagging and resolving any concerns. I don't believe we push any client to sign a contract each file is different and treated individually. We take on board your feedback & appreciate your honesty

Hi everyone, I'm also building with WDC at The Avenue, Schofields. It took me a couple of months after land registration in Feb-15 to get my contract signed which was on 8th of July this year. Probably they were sorting out the home warranty issue with other clients during that period. Just to be fair, some of their suppliers also confirmed that WDC has been affected by the restriction. As much as I'm worried about the delay, I'm trying to be patient with the hope that the issue will be resolved soon.

Hi firsthome2, Based on what we experienced, they have internal issues. They did put us and many other clients in a difficult financial situation by revising their pricing by over 150K after having a signed contract and after getting them DA approved by the relevant council.

As you can see product review has been an amazing website for people to submit their experiences. Myself and other affected clients of WDC have submitted their reviews and we all want to see their official response on this website and what interesting excuses they come up with.

Anyone signing a contract please ensure that they issue out a Home Owners Warranty Insurance before taking any form of deposit. Also in the contract ensure that it is a fixed base price.

The reality with WDC is that they are absolutely unreliable.

Hi All,

I agree with SecondHome,Please think 100 times before you decide to go with them.Absolutely unreliable people.

Thanks,

Our journey with WDC started as couple of friends referred us to go with them. In the initial stages everything looks great; work went very fast with no much fuss. We were very happy that everything going well. One day, we were very happy to receive the stage 6 invoice with the expected finishing date. Confirmed with the Site supervisor before giving the notice to the house owner that we were renting with. Finally the day has come to vacate our renting house but the landscaping; retaining walls were not completed along with few pending jobs. As we don’t have the option to go with, we entered the new home as the sales manager told us everything will be completed in couple of weeks. So we made the full payment. This happened in September last year. Believe it or not, from the last year we still wait for them to finish the jobs. Every week they say the work going to start next week.Unfortunately, this never happened till now.We explored our options at this stage.Will keep you posted with the updates-This review to say we are also on the same boat as you.

I am also waiting for last 6 months but not getting anywhere.

We started our journey with WD&C in December 2014 and Sales manager told us that our proposed date of start of construction will be May 2015 and October handover.This was the main reason we went with them as other builders were giving us completion time of December 2015. However, to date neither we received DA approvals nor Contract. We have sent them final email and if we will not get satisfactory response then we will quit. They have put us in a very difficult situation after 6 months of waiting you have to start from zero. Will keep you guys up to date what ever, will happen to us.

Familyman have you signed the contract yet? do you have a start date?

Hann, how are you going? looks very sad wasting so much time with them and start again.

Dreamer27, what stage are you in at the moment. The process has been slow for me, don't have DA's approval or contract yet.

Hi Dreamer27. I'm on same same scenario as you and getting no where. We have been waiting construction start date for more than 7 months now. WDC has put us in a very tricky situation and impacting our cash flow.

Good luck to us.

Annoyed.

HI familyman, sorry to hear that. Hope things works out for you. I am holding on to it, hoping for the best.

Sorry, the word 'starting ' not in their dictionary,

Thank you to all the comments and questions that have been raised over the course of time. My name is Katie Ryan and I am the general manager at WD&C. We appreciate all of the feedback we have read and to be honest it breaks our hearts. We have held off in making comments on the website until we have really known exactly what is going on which has taken several weeks, I have been at WD&C for 9 nine years now handling all facets of the business and by far this has been the hardest year and it breaks my heart personally to think I am letting you guys down. WDC is going through unexpected changes due to being poorly advised in the past which we call 'growing pains' I suppose you can say. It has placed a substantial amount of pressure on myself and Darren along with supporting staff to have placed our clientele in this position after years of hard work in growing a good product & reputable name in the area, We have spent the past 8 months in dealing with home warranty insurance and since May it has basically been incredibly difficult due to the restriction imposed creating a back log of job starts which you relate to in your above comments. WDC is now classified as a major builder & has had to make several major changes including introduction of new staff, procedures etc to satisfy requirements. There is still a restriction in place on our file of 2 /1 which we are working with our insurer in having lifted with some further substantial changes which hopefully shall develop over the next few weeks. We would like to thank all of our clientele for supporting us during these hard times and take on board the above comments and feedback in improving our business. We wont let any of you down and will continue to do our best! Cheers Katie

Thanks Katie for your honest response. Being in the dark not knowing when the build process will start is what disappointing most of the clients.

Hi Firsthome2 ,the response that she gave is not honest .She showed nightmare to all the clients by hiding all the truths. If she is really honest she would have told everyone their situation and price hike earlier without wasting time for all the clients.

We were so depressed and they put us in horrible situation.

Sorry for the late response HomeOwner. The related email landed in my Junk folder and i just looked at it. Yes, the house was completed within 6 months and i haven't gone in the contract details to find out the eligibility for the compensation.

The problem here is the suffering we have gone through due to the hand over date and it comes under professional negligence.

After writing the review, i had a very positive response from the builder and the sales manager apologized for it and taking it as a wake up call for the company.

Half of the pending work was done last week and hope they will finish off the rest by this week. Even though whatever they have done, I don't want to be bad for them, so i will remove the review as soon as they finish the pending work.

I am in the similar situation at the moment. Hope my handover does not get hurdle like you.

We built with WDC recently and would highly recommend them to any one looking for a builder, we had built before with another builder and it was a nightmare. we were scared to do it again but WDC were fantastic on every level, they did everything they promised so building with the wonderful team at WDC was pleasant and just a lovely process. They always got back to us about any question we had and they build beautiful quality homes.

Thanks Jim, really appreciate it. My experience so far with them has been good. I am at planning stage, hope all goes well for me as well.

I am waiting from last 7 months (after da approval) for a starting date.

Hi JAI, what is there answer for the delay? Have you signed the contract?

Hi firsthome2 we signed contract on April 2014

What is the intent? If you wish to visit the house you may have to liaise with WDC as house is already locked up.