Wisdom Homes Questions & Answers

Hi Jocelyn, thanks for reaching out to let us know about your recent experience with your Maintenance / Warranty Issue. We have sent across your detail to the Warranty team for review, and you can expect they will be in contact soon. We appreciate your patience as you await their contact.

Hi Srikanth, Thank you for reaching out to let us know of your drainage concerns. If you could please provide your job number, site address, name, and contact email and mobile, to our email customerexperience@wisdomhomes.com.au I will ensure the relevant manager contacts you to address your concerns.

Good Morning Rhoda. We are sorry to hear of your frustration. I have send your comment and question to your Area Construction Manager Michael Minney, requesting he contact your at his earliest convenience. We thank you for your patience as you await his call.

Hi, As I have mentioned above, we handed over our land July 2022. They commenced construction of swimming pool July 14th, 2022. Our home build contract was supposed to be 46 weeks, but because we are building a swimming pool there’s an additional 4 weeks added. In total, this is 50 weeks. There was an EOT for 12 days due to poor weather conditions, but today we are on the last week of September 2023 already. We visited on site with the area supervisor last September 11th, 2023. With a look around, it’s evident that work is too slow and there is so much more to be done. However, since last Thursday 21/9 until today, for 1 week, nothing has been done. We did raise this issue with the site supervisor, but he is trying to pacify us by saying; scaffold has been taken down on the side of the house. It is extremely frustating. Our stress and the frustration is taking a toll on us due to increasing delay of work and uncertainty on the date of the practical completion of the build. Initially, the site supervisor said that PC would be first week of November. However, it has now been moved to the end of November, and who knows the possibility of a delay again. I tried to ring the area supervisor yesterday, unfortunately i wasn’t able to contact him. My family are endlessly hoping we can move in before December! Since we all have been waiting for this for a long time. Is there anyone that can truly help us? Thank you

Good Afternoon Rhoda, We have forwarded your ACM Michael the detail of your question, and asked he contact you direct, at his earliest convenience, to discuss your concerns. We thank you for your patience as you await his call.

Hi Rhoda How did you get on in the end. Just seen your messages and it's exactly the same as us. Constant slippages to the time frames. We would not recommend them and would not have used them had we known how long it has taken.

Hi Rhoda, We are sorry to hear you are experiencing some challenges with your project. If you would like to provide your job number, contact details, and some clarity around your concern to our customerexperience@wisdomhomes.com.au email address, we would be happy to have the Customer Service Manager contact you to address your concerns. We look forward to receiving your email.

I purchased off the plan so had to pay an upfront deposit of 5%. I believe it is different when you have your own land as you need to pay in stages as the build progresses.

Thanks for your question Chat W. The Customer Experience team can provide your contact detail to the relevant Sales team who would be happy to support you with the additional clarity you need. Please email your contact detail to customerexperience@wisdomhomes.com.au

Thank you Michael N. for reaching out to request further clarity regarding some of our terrace projects. If you could please email us on customerexperience@wisdomhomes.com.au your best contact phone number and email address, I can have a sales manager contact you to clarify all the relevant detail.

Thank you Janice for considering trusting your build to Wisdom Homes. The new initial deposit process will be in place early July, and is applicable to 'Knock Down Rebuild' projects. Should you wish to initiate proceedings now to have your block assessed for the initial deposit of $500, or require further information, your Sales Consultant would be happy to support you.

Thank you Joshua for considering trusting your build to Wisdom Homes. There is no penalty if you chose not to proceed with Wisdom Homes prior to signing your contract. However, the deposit paid is non-refundable because we spend time and money obtaining & reviewing various reports and producing your paperwork. Our Sale team are based in our display homes, and would be very happy to clarify our process in detail for you. Alternatively if you wish to provide me your name, contact details, and area you are considering building I can have one our sales team contact you to discuss your questions in detail. We look forward to supporting you further through your build journey.

.

Hi Michael,

I would be happy to help with your query. Can you please send a private message with your job details so I can look at your internal file.

Just for others on this site, I have provided my details to Wisdom homes in a DM as requested and they instantly come back with"Unfortunately, the warranty period has ended".... I received the keys in April 2015... it is coming up to 5 years.... what is the structural warranty period?

They are a joke. They make out on here that they can help you but it’s all a scam. They said the same rubbish to me . If the quality of workmanship was as good as they always say in their sales pitch we would have any problems with our builds especially leaks from the roof.

If wisdom homes do not rectify problems or are not interested in resolving problems contact Fair Trading on 133 220.

Glad to see so many truthful stories on here. I wish this was around when I decided to start my worst nightmare. Story to be shared at a later date.

I can agree if you want a home to last more than the 2 years don't sign with them, they'll give you the instant message that the warranty period has ended so no further action from them. workmanship is very poor.

Hi Jack, Please send us your job number and contact details in a private message. We would be happy to have our Maintenance & Warranty manager contact you direct to discuss your concern.

@wisdom_homes.... You ask people to message you in a private message, but you still don't do anything... the answer is always the same, "it's out of warranty"...

Thanks for nothing

10 years

What process do Wisdom homes follow for homes with internal damage eg water leak to ceilings built around that period?

Good luck trying to get them to rectify the poor workmanship. You ring them and you either go to message bank or a secretary saying someone will get back to you immediately. I totally regret building with Wisdom Homes.

Hi Arma, So we can accurately respond to your questions, could you please private message us your file number and name, and we can have a senior team member contact you.

@Wisdom: Would you? well...when i spoke to your customer service team last week, they said its none of their business and they cant do anything.

@Arma S - did you receive any feedback from the Wisdom people?

They will say on here what they want future customers to hear. It’s all rubbish !!! Stay away from Wisdom Homes. They take your money and hide .

Dear James Thanks for your enquiry. Wisdom is certainly able to work with you on a home that would suit your budget. Please feel free to contact Shannon or Larna at our head office on 1300 855 775, or visit one of our displays where a Sales Consultant will be able to assist. Alternatively, happy for you to provide your contact details and I will ask one of our team members to contact you. Best of luck. I hope Wisdom can help you find your dream home. Kind Regards The Wisdom Team

They are at more expensive than other builders and the quality is poor.

I hope you didn’t sign

I too am a previous customer of Wisdom Homes. Hand over late 2018. Very poor experience, long an drawn out and yes not very good quality. These reviews are a total fabrication and are scripted only due to their recent lack of customers/ business. They just want the money. The customer doesn’t even get a look in. Shame on Wisdom.

Brian

Samdownunder. I would recommend to stay away. 2yrs ago we signed up to build with Wisdom. Our slab was poured in September 2018, our home was supposed to be completed by April 2019.. As of today 26/9/19 we are still waiting, we have had so many problems it's a joke. If you choose to roll the dice & build with them I recommend you get a independent inspector. We used Houspect it cost around $2500 but was so worth it, they picked up so many faults during our build that we never wouldn't of. Goodluck Sharon NSW

Thanks Sharon for the info - i am getting nervous now.

Agree with Sharon.

Hi samdownunder, Thank you for your interest in building with Wisdom Homes. Due to privacy policies, we do not have access to user email addresses on Product Review. At Wisdom the key to a positive journey is regular communication. We are dedicated to the continual improvement in our systems and processes, while investing in the development of our people, so that our clients have a positive building journey.

We would love for you to visit one of our sales offices to discuss further. In addition, we can offer you a complimentary no obligation tour of our Head Office in Gregory Hills. One of our staff members can give you a tour, and share with you in detail our build process to you and answer any questions you may have.

Please feel free to private message us for more information.

Kind regards,

WISDOM

Don't build with Wisdom Homes.

Hi Aussiebloke2810, Thank you for your interest in building with Wisdom Homes. Due to privacy policies, we do not have access to user email addresses on Product Review. Wisdom Homes has implemented new procedures within the build process to improve the experience for our clients. We are seeing more positive reviews being published as a result of this.

We would love for you to visit one of our sales offices to discuss further. In addition, we can offer you a complimentary no obligation tour of our Head Office in Gregory Hills. One of our staff members can give you a tour, and share with you in detail our build process to you and answer any questions you may have.

Please feel free to private message the page for more information.

Kind regards,

WISDOM

Hi Tak - many tks for your reply. Can you tell me what sort of changes you have made to improve the process? Unfortunately there is a big gap between reviews ie between now and 4 years. For example, your competitors have a much bigger sample size of reviews. A few negative reviews doesn't seem to matter. Whereas, if Wisdom homes only have 200 reviews but 80 (or so) are bad but are from 4years ago (or even 6 months ago) - what has changed?

Hi Aussiebloke2810, Some of the major changes include the introduction of: dedicated Customer Service Representatives, Tender Presenters and a Compliance team; the launch of Canvas Quarter which brought all selections under one roof; pre-Site timeframes reduced by >25%; the implementation of Net Promoter Score to track and action customer feedback; the launch of a Customer Portal (being rolled out now) plus much more.

If you would like to know more, I would encourage you to take up the no obligation Head Office tour. We would be very happy to explain and demonstrate more detail in person. Again, PM me your details if you would like this arranged.

Kind regards,

WISDOM

don't even think of going with Wisdom homes, I signed with them in Aug 2017 and still not completed. Worst every experience. They promise many things but deny later on. No proper communication.

Hi Brajesh - many tks and much appreciated

Hi Brajesh,

Thanks for getting in touch with us. Our senior management has arranged to meet with you to discuss your concerns.

Kind regards,

WISDOM

Please don't waste your money. They are full of crap. They take your money and promise you everything. Our house isn't quality like they promise you.

CSR Is the worst ever Everytime i call them they always in meeting, away from the desk. Never pick up the phone They change my CSR for 6 time It took 6 month to finish the paper work for my construction My site supervisor Rose Darbani, he done great job, always give the update for construction. Thanks

Post a review on this website, and print it out stand in front of their sales office to warn others so they dont have to go through the same unwise choice and go to a current affair. They are very sneaky for over 2 years had blocked this website from people publishing theor opinoins of the company because they knew how bad thier workmanship was. Good luck.

Hi Vini, I don't recall being specifically asked by the sales team about such a connection.We did consider it though and discussed it as we had seen it in display homes. We decided not to worry about as it wasn't of interest and filtered water was provided at the sink in our package.

We did learn that if we changed our mind it would be cheaper and easier to have a plumber run a water tube through the back of the kitchen cupboards at a later date.

out of site and relatively easy to do. Talk to a friendly plumber.

A $1000 seems extreme to me.

All the best

Thanks Greg. Currently looking for a plumber that can save us the variation cost.

Hi Michelle, Sounds nasty! I can only suggest your question be directed to Wisdom or someone in the building industry as I don't know the answer to it. With such a split I'd certainly be getting a professional builders opinion as it may well be caused by an underlying "structural issue".

I do know that Wisdom have, since we moved in (4/4/14) and to date (28/1/15), carried out the maintenance work as listed in our "3 monthly" list of rectifications.

We had minor cracks in cornices , the odd "dent" or "bulge " in the gyprock which have been addressed by Wisdom. Nothing as severe as yours.

We have one rectification item to go from our list due to be finalised tomorrow which means we can (hopefully they turn up) be free of them as the work has dragged on too long.

All the best.

Hello Michelle, This is definitely not a common problem and the reason of "house shifting" is not a good reason for this to be happening. If you noticed these cracks when you first moved in you should have alerted Wisdom Homes as soon as you could. Contact the other people you have dealt with during the building process to draw attention to this problem to ensure that your problem gets high priority. If nothing ensues from this then contact a third party (professional builder) to inspect the property. Hope it all works out.

Hi Michelle, It sounds like a structural problem and hopefully not the slab shifting that much, If they pour the wrong class of slab then this is a serious problem and not using a drop edge beam within the slab if you have a slope on your block or can be problem when the frame was assembled, not enough frame strengthening during the build.

we're experiencing the same. We have talked to fair trading recently. they advised to give the builder a demand of notice , requesting them to fix all the defects within a reasonable timeline say half a month, even with the ones that you can see but have doubt if they are covered under warranty. If they refuse to acknowledge or fix the problem, lodge a formal online complaint with fair trading then they will send out inspectors to investigate. It's no cost and will make sure you , as a consumer, gets treated fairly.

Thanks, fair trading was my next step. After me sending more requests to sort the problem out especially the larger crack near a floating cupboard in the kitchen. They then turned around and agreed yes that crack is structural, but as it falls into the 90 day maintenance clause, sorry too bad what a joke . Wisdom homes internal finishes are not up to standard including painting which we did get fixed before handover. Would never build with widsdom again nor recommend them. We have a home which was completed in 2013 with cracks everywhere.

The only advise I could think of is to supervise your site often. Contact your site supervisor straight away if you see a problem. And also make sure everything is up to your standard before your final payment . We had some brickwork issues and they just kept telling us that those would be fixed under the 3 months house maintainance, so we moved in. Then the nightmare started.

Hey Archi23, Be very carefully with that amount of money that you are spending. You are better off putting it towards are more professional and smaller building company. Like what they say the bigger the company the less quality you get.

I am under construction at the moment the building quality is very poor. When i get in contact with my supervisor about a problems and defect they try there best to get out of fixing it.A lot of short cuts.

Think very carefully if i was to go back in time i would have built with a private small builder you get more quality for the buck.

Mrsr20.

If this your first time of buiding then have a solicitor to check your contract. Things to watch out for are tender expiry date & price, construction period, delay & penalty clauses. Check your documents before signing then keep a copy of signed & dated documents. We had issues and not happy with the end result becuse we have spent $375k and took over 2 years to compklete for poor customer services & workmanship. We have built with Masterton & Claredon and we were neppy with both but have choosen Wisdom for our currently home because of the design and it was a costly mistake. Chi

Thank you so much guys for your advice . Really appreciate it .

Hi! I have built a wisdom homes via house and land package in nearby area. You are right to be worried! They say "700k" but in the end its 800k. My advice: for similar pricing, buy a luxury display home. Talk to the consultants at the display village and buy a display home. They have top of the range inclusions and have very good returns. After about 6 months of good return, usually you get to move in. Its stress free and a great choice! Good luck! :-)

Hi catherine,i was wondering which bricks you used for your home, as it sounds like the same problems we are having with ours....different house company though.

Hello Catherine436, I was reading this website and I saw your building nightmare with your project builder and like the question above from Gwenda_Fox, Can you tell us the name of your brick that you chose? We have the same kind of problem on the brick issue but we are with a different reputable builder, Anyways after almost two years of complain and headaches plus heartaches and in fairness, our builder did try their best to fixed it , It didn't made any difference , We chose a lightly coloured bricks with a matt finish and a lot of people who first saw our brand new house thought that our house is not brand new and is a couple of years old not like the other new houses near us and it hurts to hear this things especially when you spend a lot of money building your dream home, so we thought that our builder did a dodgy work. But we now realized after all these hassles, waste of time and feeling like a looser, it's the bricks that we chose that is giving us big disappointment but it's too late now so we might just sell it and build again and we will be careful to choose everything on our colour appointment because the bottom line is, We signed for it and this is what our builder keeps explaining to us from the beginning that it was the brick selection that we chose and they said that you cannot have each of the bricks/mortar laid to be perfect. Hope this nightmare ends soon and you find satisfaction.

Hi Keith We suggest you to seek advice from Fair Trading if you do not have a solicitor to assist you. We built with Wisdom but we did not need finance so we could not give you any advice on this matter. We had other issues with Wisdom and we went to Fair Trading for advice and found it is very helpful.

ChiNguyen

Hey Keith,

My finance is with commonwealth back and they had no problems with paying the 25% first payment they didn't even ask a thing about it.

MrSR20

Hi, Thanks for your question. Wisdom Homes is a top 5 Sydney Metropolitan builder who has been nominated as HIA's NSW most professional major builder three years in a row. If you go to our Facebook page you will ready many glowing testimonials from happy clients. Almost every builder on product review received negative reviews from time to time. Most of the time reviews are written in haste and the issue in question is quickly resolved. We have built 100's of homes in Minto and have a very good reputation in the area. Happy for you to ask around.

I believe people tend to vent on negativity than of postive things that happens. Suggest to wait for your experience than only you will find out

Hi Deepak I don't have all praise for wisdom homes as you have already seen in my review. There office staff delayed lot of my paperwork although I should have done my homework before going to them which includes knowing the process of approvals.

I had a very good contractor from Wisdom homes who got things done and updated me on regular basis .

In addition to above , stuff they provided and finishing are of good standard although tiling and flooring I got done personally ( DiLorenzo - their subcontractor at castle hill is very expensive if you make any changes, standard ones not very impressive)

My advise , do your homework esp. For approvals, flooring, Electricals and kitchen and compare to see what Wisdom is providing

You will feel anxious as first timer but It is a learning process.

So best of luck

Aman

Pay attention to your building contract ,keep a copy of all signed documents, keep all record of all correspondence via email to and from Wisdom, phone calls for example date and time and whom and all the appointments date. Make sure you know the time frame of each stage of paper works and building so that you can follow up as soon as it falls outside of the time frame. If your tender is due to expire & need to resign make sure you obtain copy of the new price list and check the Builder’s margin percentage to ensure they charge you the correct amount. Pay attention to the the workmanship,list down all the discrepancies & taken photos of it for your records and have them fix by the time you have the final inspection .Happy to answer any questions you have and wish you all the best with your building journey.

ChiNguyen

Am glad with all this feedback and now I gain some strength to go ahead for our dream home. We have completed all our selections and upgrades and which went really well and it's under our budget so far.

Tile contractor from wisdom homes are expensive but we decided to upgrade with them as we find hard to go out and find someone else.

Now, am worried if I missed anything for electrical coz it is very very important to me to have everything I need to be in my new house. Any suggestions?

Second, wisdom landscaping is just too expensive. Am thinking I am going to do by my own and hire somebody cheaper.

They are saying my land needs retaining wall, I am not too sure about how will I go about this.

So far communications been well and can't complain.hope I can say this until the end. :)

You should be fine. Remember if there are any real issues, just go to Department of Fair Trading

Hi, usually our office awaits written notification from council that amendments are required. These items are handled by our compliance officer to determine the appropriate coarse of action and advise the CSO to discuss with the client. Once we have the instructions from the client we will arrange the necessary plan amendments / variations to be raised. Please consult your customer service officer for further clarification regarding the time frame for this as it may vary depending on the level of additional requirements involved.

Although your builder would arrange the approval for you, you as a client need to keep in mind that the builder gives you a certain period for which the tender price remains valid. My experience is that there are builders in market who would delay the approval for one reason or other , so that the tender price is not valid anymore and after that period they would tell you - sorry the building price has gone up. Then you will be stuck with them as they have already taken lot of non refundable money from you and you have waited for 6 months or more to get approval in place. You would be paying the higher price then for no fault of yours.

My experience with Wisdom homes in my post says it all

Cheers

If our file was not lost why did we have to resign the color selections and variations 3 times? After we resigned them we were told the construction plan was not received so we were asked to send our copy? this is after council approval and 12 months after the building contract was signed.